Nice clean hotel . The restaurant area is big and servers are nice . We ordered a trio which was…read morefresh and tasty. Cappuccino was good too .

Clean, good friendly service. Efficient front desk, ample parking. Ate breakfast one morning. A…read morevery generous fresh cooked buffet. We'd return when visiting relatives in Toronto for sure

Aloft isn't my favorite hotel brand (more trendy and less practical), but with enough time you get…read moreused to it. This Toronto-area location is relatively new with a nice fitness center and spacious lobby - one of the better Aloft's out there. Less hanger space is a common issue with Aloft. Shower and bathroom decor are nicely modern. Rooms are decently sized with a nice TV and just enough desk/counter space with fridge.

First trip to Canada in a while and needed to stay in the area for work. Not a ton of hotel options…read morebut chose the aloft for price, convenience, and hopefully a hip factor. Located about 25 min from Toronto Airport next to a huge shopping mall, the hotel is easily accessible with plenty of free parking. Decent size lobby, with a nice snack and drink selection if you're in dire need of sustenance (though be prepared to pay hotel prices). Check-in process was quick and efficient, and front desk staff were very friendly. Rooms themselves were typical aloft fare. Not the largest of rooms, small closet /bathroom, but at least outlets were in the right places and TV was working well. Internet had no issue. Gym was decent size and got the job done. Small size pool but seemed ok, never went in. Overall a comfortable stay but nothing exciting.

Rooms were filthy. Semen on the walls by the tv. Moved rooms, to another dirty room with torn…read moresheets. Complaints directed to front desk and Hilton corporate were ignored. Terrible experience all around.

Hotel wasn't bad, but it could use some updating. The second elevator was broken for a majority of…read moremy stay, I was told it had been down since November... Made it inconvenient in the morning and evening when people were coming to/from work. The room was dated but has everything you needed. There was a small living room area with a small dining table. The full kitchen was a nice option with the full size fridge. There was two TV's one in the bedroom and one in the living room. The bathroom was spacious as well as the closet. There was plenty of storage place. The bed was not very comfy but it was clean so that was good. The AC/heater was either too cold or too hot and quite loud which made it hard to go to bed comfortably. The hallways had a very aggressive hearing fan that would blow my sign off my door everyday which also got pretty annoying after two weeks. It also was quite loud. The gym was good. It had three treadmills, two ellipticals, one bicycle. I never had any issues getting the equipment I wanted to use. It was well stocked with towels. There is a tv on each machine as well as one in the weight area. The close parking was fairly crowded every night. But there was always parking somewhere just may not be close. The breakfast was different each morning which was a nice change after a long stay there. Some days were better than others. I wish they had paper plates to take food on the go in the morning. I did notice some people thought ahead and brought their own Tupperware so I guess that is an option. Nonetheless it is your standard free hotel breakfast. There is plenty of seating in the dinning area though. They did offer Social hours on Monday through Thursday, which was nice during the cold nights. There was light dinners offered each night. Each night had something different, there was a calendar of events in the room. It ranged from pasta, pizza, salad, soup, sandwiches not the best food but a nice option if you are not inclined to leaving the hotel. There was also soft drinks and desserts offered. The subway station is not far from here about a 8 minute drive. There is no sidewalk to and from so I wouldn't really suggest walking there also it was quite cold and snowing when I was there. There is also a Walmart located near by so that was nice to get some essentials. The hotel also offers to pick up groceries for you as well. I'm not sure of the fee associated with it as I didn't do it. Room service was quick to bring anything that I needed.

We drove in from Louisville and arrived late on a Tuesday night. We booked two rooms through a…read morethird party app and there was some sort of mix up. The hotel only had us down for one room, not the two we had paid for. The clerk did some checking and resolved the issue quickly, giving us our room keys in a timely manner. Whatever difficulties it might have caused on their end, we were not affected in any way other than a slight delay of only minutes. They handled with professionalism and friendliness. We enjoyed our time in Toronto so much that we decided to stay an extra day. The process to extend our stay was done with ease and at a reasonable rate. We enjoyed a few drinks at the hotel bar, the bartender, (Marion I think?) was friendly and knowledgeable. The hotel was very clean and well appointed. The room and beds were plenty spacious, comfortable and clean. We had a great experience at this location and would recommend it to anyone visiting Toronto.

Definitely worth staying at, and has the great Marriott customer service training that you will…read morefind across all their different brands. That was very much appreciated, considering that the last place that I stayed at, the customer service was so poor. The suite rooms are very large, and maybe this is common at other hotels now, but I had never seen before in the shower that instead of having those small shampoo bottles, they had large bottles of body wash, shampoo and conditioner attached to the shower wall, and you just squirted out as much of each as you wanted. Great idea! Our only criticism of the place was that it could be very noisy there in the lobby (especially during breakfast), and we had some noise on our floor past midnight one of our nights there. We did call to get it resolved, and eventually, it quieted down. My wife's theory on this (and I agree) is that because the rooms are suites, a number of families book it, and they all sleep together in the same room to save money, because they're so large. I'm not sure what can be done about this, but it is something to keep in mind. It wouldn't have deterred us from staying there, but again, it is something to consider.

My sister and I went to visit my parents and they drove us from Windsor all the way to Vaughan for…read moresome shopping at Vaughan mills. We booked at this hotel for two nights because the place we wanted was full and the pictures looked good and the hotel had a heated pool with a hot tub. Upon entering the parking lot it looked run down. We got in to check in and the water dispenser was low and not refilled. The places looked old but we were treated by friendly staff. We got to the room and it was much older but it was clean. After a day of travelling we decided to go to the pool to relax. We got in the pool and it was warm which was nice and what we expected but the slide that was advertised was out of order. Then we decided to go to the hot tub and when we got closer it smelled like absolutely pure urine so we went back to the pool. Another couple with their small child came in and got to the hot tub and the kid quickly jumped out and said it stinks so we told them that we thought the same. After about 10 minutes in the pool, we got up, dried ourselves and then went up to the front to let the staff know. The man at the front was very kind and was very upset at the fact that the hot tub was unclean so he went to check it out right away which we absolutely appreciated. We did not go back again that night and decided to just shower and call it a night. At around 10pm or so, the fire alarm went off as we were dozing off so we called and they said it was a false alarm. We went back to sleep and saw the fire fighters come as well. At around midnight or so, the fire alarm went off again. Another false alarm. At around 6:30am it went off yet again for another false alarm. We were so absolutely exhausted. My parents went downstairs to ask what happened and they offered us free breakfast which was kind. The servers were extremely kind but the breakfast was not that great especially if we had to pay for it as normally as advertised it would have been $19. On our second evening, the fire alarm went off again and we were yet again exhausted. We were so excited to leave the hotel as it was the most exhausted we had been for what could have been a relaxing trip. I believe it would have been best to get a refund for atleast one night stay for the inconvenience. I would have given this zero stars if I could but the staff were very nice so I gave it a one star.

Misleading Advertising and Dirty Rooms - Disappointing Hilton Experience…read more We stayed at this hotel for a family trip to Canada's Wonderland and IKEA. We booked two nights--one with Wonderland tickets and one to shop the next day. I called the hotel directly to book, but at no point during multiple calls did anyone mention the waterslide was permanently out of service. This was a key reason I chose this hotel, especially for our kids. The website still shows photos of the pool with a working waterslide, and nothing clearly indicates it's been down for two years. At check-in, staff were confused about our reservation and what it included. We were told to wait for a manager to sort it out. When we finally went to the pool, we found a small sign saying the waterslide was permanently closed. Our kids were very disappointed. I asked the manager why this wasn't made clear on the website and was told it was. We double-checked and could not find any such notice--just images showing it in use. Things got worse from there. Our first room had visible dust and stains on surfaces. We requested cleaning and left for dinner, but the room wasn't cleaned--just two pillows were delivered. When I asked to move, we were given another room with torn bed sheets. The next day, after housekeeping "cleaned," the same torn sheets were put back on the bed. The restaurant, on the other hand, was great. The buffet and à-la-carte breakfast options were fresh, and the service was excellent. I reached out to Hilton Corporate, but the response was disappointing. I received a generic message saying the hotel had followed up--which they hadn't. I replied twice and never heard back. It's unfortunate that this hotel carries the Hilton name. Between the misleading amenities, lack of cleanliness, and poor response to issues, I can't recommend it.

This North York hotel & suites is located in the north part of the 6ix just northeast of Hwy 400 /…read moreFinch Ave.  It is rated Accessible but not Pet-friendly. Front desk staff are professional; be nice at a minimum and you'll get that in return.  It is my first visit to this building which has the Element Lounge & Restaurant facility at the roadway Best Western Plus signage entrance. I'm only here to visit two guests staying in a room for 4 nights. The gentleman said their room was nice, however, I can't speak first-hand of the experience.  Just keeping my social distance with the COVID-19 situation and the safety of all. Best Western Plus has free parking, breakfast and WiFi for guests at this location. Many amenities like the Element lounge & restaurant, swimming pool may not be fully opened due to COVID-19 restrictions so check first with front desk staff.

Very dirty room, we had 2 rooms and 4 beds, non of the bedsheets were changed, you could see the…read morelast persons food,hair and makeup on all the beds , we asked the front desk to change the bedsheets and they started arguing with each other, the rooms smelled and there were no lights in the room i think the reason was that the rooms were so dirty they didn't want anyone to see ! I had a very bad experience traveling from USA and expected more ! The front desk was not friendly and said i can't cancel since i booked through 3rd party and when i showed him these pictures he said tell the 3rd party that you made a mistake with the location and don't say the rooms were dirty ! I mean why would you wanna stay here ? Read the reviews ! Bedbugs, dirty rooms and bathroom, unfriendly manager and front desk ! And the reply's to the reviews is mind blowing ! Not taking responsibility for anything!

I've stayed here often due to work and had pleasant experiences in the past. However, I will not be…read morestaying here again. I requested turndown service from the beginning of my stay. When my room was not turned down the next day, I called and requested turndown service again. They said they would do it. I came back from work the next day and the room was not turned down. It wasn't until my last night they told me they "don't offer a traditional turndown service daily" they only refill amenities in the room. Finally, when I was checking out, I asked to speak with a manager and the lady told me oh sorry, it's too early and there is no manager present. This place is poorly managed and I WILL NOT be staying there again.

This hotel was fine, rooms were spacious, beds were comfortable, check in was breezy. I was not a…read morefan that the bathroom sink was separate to the shower, leaving the room that the shower and toilet was in being much smaller to navigate in. Doors are loud and you can hear them when they are being closed. The rooms do need better cleaning, especially the walls. They did use an abundant of wallpaper in the room, and there were some grime stuck on the walls, especially near the bed, that needed better cleaning. The hotel was OK, and it was just a quick stopover.

One of the Most Unprofessional and Sketchy Hotel Experiences I've Ever Had…read more If I could give zero stars, I would. When we arrived, the pullout couch was absolutely disgusting. We had to request sheets and pillows just to make our own bed. The walls were so thin we could hear everything, so forget about getting any sleep. But the condition of the room was only part of the problem. The staff behavior was what really pushed this experience into disturbing territory. We were in town for a wedding but received a family emergency call and weren't sure if we'd be returning that night. So we put our luggage in the car just in case. Suddenly I started getting calls from the hotel because the maid had gone into our room and reported that we didn't leave any luggage. I cannot emphasize enough how creepy and invasive that is. Why is a staff member snooping around and keeping tabs on whether guests leave bags behind? It was beyond unprofessional. I explained to the front desk (a woman named Linda) that we might not return that night due to possibly having to head home, and instead of showing understanding, she pressured us to "make a decision" by 6 p.m. It felt like they were trying to double-dip--charge me while re-renting the room. Even after asking if management could approve a refund, I was told they'd look into it, but no one followed up. I had to call again during the wedding photos, and still no action was taken. In the end, I never received a refund or even a partial refund from the manager, who I believe was Kimberly. And yet, I was still asked to leave a positive review. The nerve. I paid for the room. My whereabouts, my luggage, and whether I return or not should not be monitored or questioned. The entire stay felt sketchy, invasive, and stressful--on top of being flat-out uncomfortable. I absolutely do not recommend this hotel. Between the filthy conditions and the shady, overbearing staff, it was one of the worst hotel experiences I've ever had. I will be telling everyone I know to stay far away

Good location but the toilet seat had urine on it. We were shocked to see the water bottle for…read morefour dollars. We could hear the neighbors conversing in the adjoining door. The housekeeper was knocking to come in around 10:30. The washroom floor was very slippery as the water splashed from the curtain to the tile. Also the washroom should have exhaust fan. Breakfast was appreciated and desk staff were very friendly. Thank you for having us.

Check in process was a nightmare, the lady at the front desk told me my reservation had been…read morecancelled although the hotel had already charged my card. Took 15 minutes for her to locate my reservation. The room was decent, the carpets need a good wash, but the washroom was sanitized well, the bed was clean and very comfortable. The jacuzzi tub was amazing. Breakfast was disappointing, for a continental breakfast it was extremely lacking. It was strange they did not give me breakfast vouchers upon checkin, I had to go to the desk in the morning. The staff all around the hotel looked miserable. Not one person smiled or said hi. The cost of the room was okay, for the amount of space we had.

I stayed across the street. I stopped by their "bar" for a drink... $23.00 for a shot of…read moreBourbon... i could have had a pizza from their menu! Gouging at its best here. Beware. Over priced spirits. Probably why this place was EMPTY!

I would highly recommend Delsuites to my colleagues. The staff is very professional and the suites…read moreare well managed. Our unit was adequately cleaned and refurbished every Monday by a courteous cleaning lady and we felt right at home. QWest has all the amenities for comfortable stay and location is great too. Thanks Delsuites!

Providing extended stays for business and personal travelers, Del Suites provides guests with…read morefurnished apartments with all amenities (cable, landline, security, etc.) for the same cost of an average hotel stay. With several properties throughout the Toronto GTA area, the company requires a minimum of one month's stay for most stays. Excellent customer service department provides great communication between company, clients, and property management at each location. Highly recommended for long-term business and personal travelers looking for a furnished apartment with fully working kitchen and concierge service instead of a typical hotel room.