They're sociopaths. We were introduced to Guaranteed Rate through our real estate agent at the time…read morebecause they share an office space. We were interested in getting pre-qualified for an offer we were about to put in on a house. Red flag #1 was our call with them to get pre-qualified. We told them the amount we were prepared to offer, and we were peppered with "Are you sure?? We could qualify you for WAY more!!" Folks, this is how foreclosures happen. When you decide on a price range that fits your financial situation you absolutely should not be talked into a higher range by a complete stranger, especially not one with a financial interest in driving up your mortgage amount. And your mortgage lender absolutely should not be trying to goad you into a higher offer amount. They tell you this in any first time homebuyers class. We did not put in any more home offers with that realtor, and we had no reason to contact Guaranteed Rate. That didn't stop the DAILY barrage of texts, emails, and mail from Shant and Guaranteed Rate. Nothing has stopped them from constantly pestering us with the exact same content like we're somehow going to finally come around on the 10,000th "Hey just checking in..." Don't take my word for it. Google it. Take a homebuyer's class. Ask anyone in the real estate business without an immediate financial interest in getting you to buy a mortgage. They'll all tell you that this kind of predatory behavior is the textbook example of what to avoid when considering a mortgage lender.

Avoid! Avoid! Avoid!…read more This was mortgage refinance nightmare. If I could give zero stars I would. It started with typos on my appraisal. Followed by by failure to returns calls/emails in a timely manner. No biggee, I'll just deal with your boss rather than you. I closed in November (or so I thought). Got called back in Dec telling me that they made an error and I had to go back to the lawyer, sign again and bring more $$$. At that point I called the corporate office in Chicago and lodged an official complaint. I thought we had straightened things out, although I had to go back and resign and bring the $$. I was told there would be no further issues. Lets face it, Guaranteed Rate had me over a barrel-they had closed out my prior mortgage and owned me. Fast forward 3 weeks. My mortgage broker and his boss are not returning any of my emails. The settlement check still hadn't been cashed despite confirming delivery. When I called the branch manager, I was told it was up to me to find out what happened and was given a number to another department in the Chicago office. WHAT??? So now it's on me to do YOUR job. Numerous phone calls and emails later, they finally located my second settlement check and cashed it. It still took days to get the loan transferred to the correct entity. I'll believe it's finally through when I see the welcome package. The best (of the worst) part....I made enough phone calls and eventually was able to speak to the VP of Client Relations. He apologized for the series of errors and told me that he would now personally follow my mortgage until it was finally transferred. I told him I wanted and expected close attention and he agreed. Yesterday, I got an email from him telling me things were almost finalized. He then proceeded to-not once, but twice-tell me to enjoy my NEW home. Here's the kicker, this was a mortgage REFINANCE! The subject line of the email was "my mortgage refinance". Nice work, Mr. VP. Glad to know sloppiness starts at the top and trickles down.

I applied for a personal loan and they switched it to commercial without disclosing it. In fact…read more they disclosed nothing and now claim their loan office (who is all over their paperwork) was not their loan officer. Across the board deceitful and dishonest.

I have worked with Jason twice over the last 5 years - both times I have been extremely impressed…read more In 2014, I bought my first home, and the financing was very complex, as I was only recently out of college and had very little experience with these things. Jason was incredibly patient and helpful - I felt like I could fully trust him. He would follow up with me on weekends and on weeknights since my schedule was incredibly crazy during the regular workday. I cannot even tell you how much I appreciated that. When it was time for my fiance and me to buy our home this last February, we went back to Jason. Again, the process was pleasant, seamless and as hassle-free as it could be. Tara at MSA helped us find and compile all the proper documentation. Jason helped us get an incredibly low rate this time around and I know that if we ever buy again, we'll go back to MSA. Thanks, Jason + team!

Where do I begin with MBA? From the moment I started speaking with Danny Le (getting approved), at…read morethe start of the process, all the way to the very end (getting through underwriting) with Brianna V and Maria D., I truly could tell I was in the hands of some very competent, sharp, responsible, experienced people. Danny Le got me the lowest possible interest rate of anyone I know. I interviewed so many mortgage companies (an unhealthy amount) and Danny's rate won by a massive margin every single time. Even after MBA paid for my closing costs, my rate was still under 3%. Mitchell C. was patient, helpful, and reachable during the DocuSign process. Brianna and Maria towards the end were immensely responsive and strategic. They were honest about the process, never over-promising or bullshitting me, but also keeping things positive, practical and moving along. As long as I was providing the documents and verifications they were asking for, they were always readying to take that next leap in the process. There was never a delay. Even the appraisal, which was ordered by them, was done exactly on time without issue. In general I've heard so many horror stories about buying a house, I really was prepared to experience my own horror story, but MBA came through like true mortgage lending scientists and I could not have had an easier journey. MBA? More like MVPs! I plan to purchase more buildings in the future and I can't imagine doing that without the MBA Mortgage team.

DO NOT use them!!!! If you hear the name Mozart, RUN!!!!I don't know where to begin with my…read morehorrible experience with this company and Mozart. In fact it's still going on as we are over a month and half past closing date and they still can't get it done. I've had to pay 2 extra mortgage payments and bills on a house that they are holding up the closing on. They are atleast admitting it's all their fault. When they do actually decide to contact us they always say it will be another 2 days, yea over 50 days later. Mozart is horrible at his job and this company is protecting him. DO NOT use them!!!! So much more to say. Feel free to contact me if you want to hear how bad they are

Awesome experience all around. Everyone on the team worked efficiently and quickly to make sure all…read moreterms were met on time. Jim is the best and surely would not have boughten my first home if it was not for him. Very knowledgable and thorough. Highly recommend and will definitely use them again in the future if I ever need to. Thank you!!

Had a great experience working with Lucas and the team at Fairway to purchase our first home…read more Would recommend to anyone.

There is a point in everyone's life, where you'd want to rely on the professionals. My wife and I…read moreunexpectedly found a new home for us. We immediately fell in love with this house, and we wanted to get things moving fairly quickly. That is where we turned things to Sam Melkonian from the Boston Mortgage Solutions. Sam was Fantastic from A to Z - very professional, subject matter expert in his field, personable, extremely consultative, friendly, and very dedicated. I do not think my wife and I had similar experiences in the past. We were shocked how easy it was to go through this process. Sam, our Mortgage Broker, did his magic with the mortgage process and got us a very competitive rate. The experience and execution were flawless. He made sure throughout the process that we understand all the details behind the process. Sam kept us constantly informed and was open for any of our inquiries and addressed all our needs. I think he is the most positive person I have ever met. My family is in the great place, thanks for the professionals who made it possible! Once again, we were very pleased with our experience. Thank you, Sam!!! It is great to work with professionals that make your busy lives easier.

My boyfriend and I applied for our first mortgage through Sam. He talked us through the process…read moreand made it easy and manageable. Sam was very responsive and explained each step along the way. Since purchasing our home, he has also been available for any follow up questions we've had. I highly recommend Sam and Boston Mortgage Solutions

Professional , knowledgeable and superior customer service by Shant and his team…read more Rates are competitive and Shant is always available

I'm sure if you have a simple straight forward local mortgage G-Rate will do a nice job.. Because…read morethey have so much volume they have invested in the latest mortgage underwriting technology. Unfortunately, that technology is not at all friendly or forgiving. All is fine until you add complexity to the situation and need hand holding. I've closed on 30+ mortgages in my life, have owned dozens of properties and this was by far my least favorite closing experience. When things went sideways the implementation team was literally afraid to bring in the boss (Shant) for assistance causing multiple delays all they up to the night before the first scheduled closing. We eventually got it done but the underwriting process was absolutely ridiculous. Here is one example; the underwriters required an official letter from my employer on company letterhead and signed by HR describing the frequency of my annual bonus. Really?? In summary, very nice people but not the best experience. Good Luck.

My husband and I really appreciated working with Rick and his team. Rick was incredibly timely in…read moreresponding to all of our requests. During our mortgage approval process his team was always quick to answer our questions. We particularly liked the online system used for gathering our various application materials, which made the process easier for us. Both Rick and his team members were very easy to get a hold of, which made obtaining our mortgage one less thing to worry about during the home buying process. We highly recommend Rick and his team!

I've used Rick twice to obtain financing for a new home purchase. I recommend him wholeheartedly…read moreto anyone needing a new mortgage for multiple reasons. First, he helps to understand your entire financial picture and recommend the best product for your individual situation. Also, his fees are most reasonable and his business model where he has partnered with an excellent real estate attorney (Ali Alavi) who discounts his fee leads to lower final closing costs for the consumer. Finally and most importantly, he and his office are efficient and very responsive and will find ways to meet your timeline demands.

Terrible experience with this company. Totally unprofessional and disorganized…read more First problem: we didn't find out until a few days before our finance contingency was set to expire that that the appraisal had never happened. According to Guaranteed Rate, the sellers had refused the appraiser entry to the property. A note that we only found this out because we reached out to them and not the other way around. We later found out from the sellers directly that they had never been contacted by an appraiser (we suspect GR dropped the ball and never scheduled an appraiser). Second problem: they lost our documents multiple times: we were, at one point, asked to resubmit some documents for the 4th time. Third problem: they failed to follow up on questions we had multiple times. At one point, a closing cost that was supposed to be taken care of by the seller was assigned to us. When we questioned, we didn't get an answer until over 24 hours later, which, in turn, resulted in a pushing back of our closing date. They also, wrongly, tried to push us into signing the inaccurate document, claiming that it could be "fixed" at closing. Fourth problem: Because of all of the above, we came very close to being fined by the sellers for delaying closing multiple times. Fifth problem: Despite very clearly telling them to leave me alone, they keep contacting me, trying to get me to refinance with them. After our experience in buying a home, we will never do business with them again.

Andrew and Team provided fantastic service - they were reliable, responsive, and got me a great…read morerate on my mortgage.