The service was a 4 start and the room was a 3 star. The rooms look nicer online for sure. Our room was quite small with a bed pushed against the corner and 2-3 ft walk space or so around the two edges of the bed. The bathroom is very small with a little corner shower but they managed to fit a bidet in there. The rooms are dated and I don't think our temperature control worked so it was quite warm. I did note that the floor was very clean.
2nd floor has a bar where you can order alcohol and some bites but not really a dinner. There is a full bar, smoking patio with nice views and apetizers/salads/ sandwiches/ deserts.
3rd floor has free breakfast which was pretty good. I thought it was just okay until we got to our next hotel in Florence. Then I missed there breakfast here.
This was the only hotel who confirmed our booking, is right next to St. Peter's square, and actually returned a lost item! The con would be that there are no good places to eat round this hotel. read more