If you scan through these reviews you will see exactly one response from Resort Realty, and it's a snarky, non-apologetic one at that. Furthermore, that response was in regard to a warning to the property owners for which this company manages the rentals. So there you have it, their bread and butter are the home owners who they collect management fees from, not the customers who actually rent out these atrocious houses. Once they have your money, good luck with what you've purchased from them. The house we rented was BLEW TOO MUCH #1894, and the temptation to say this house does indeed blow is just too much to ignore. Upon opening the door we were hit with a horrible, sickly hospital room smell. In 25 years I have never been in an Outer Banks house which has smelled anything like this. Trash was in the bathrooms, the kitchen, the main room - fishing hooks, tangled tackle, gunky sink stoppers on counters, stains on the carpet, a coffee maker in the closet with black goo all over it. The washing machine on the first floor had parts inside it and wasn't hooked up. The second machine in the master reeked of mildew. The pipes in the showers were not attached to the interior walls and swayed back and forth. Spittle stains were splattered all over the mirrors. Everything was just gross and repellent. None of the interior doors close properly, some have holes, broken hinges and the knobs and locks are pointless. Within 10 minutes of sitting on the blue couch we were scratching from flea or bug bites. The water in the hot tub was murky and milky...not with chlorine or shocker but I dont know what....and clumps of flaky particles clustered in little islands at the surface. Trash in the pool, rusted out gas grill, two chipped pool chairs as opposed to the half a dozen lounge chairs shown online. To that point, absolutely nothing matched the pictures of this house on the website. Furnishings, window treatments, pool lounge chairs, decor, all in obviously enhanced color saturated photos...and none of that actually in this drab and unclean house itself. The shiny gas grill on the deck is a rusted out husk by the pool. Book cases which in the photos are full of books and games and decorations are completely barren. Call it a bait and switch, false advertising or just plain fraud. We've had houses that have had issues before, a broken hot tub, ac not working properly, pool heaters...but nothing like the sheer ickiness and disappointment we encountered here. There is not much which can be fixed when the entire place is a dump. All of the other one star reviews which complain about cleanliness are spot on. I've used about a dozen other realty firms in the OBX - Sun, Midgett, Surf and Sound, HR, Outer Beaches, Twiddy, Stan White - and they all rent out lovely homes. My advice, search them out, see what they have to offer, and stay far away from what Resort Realty has to sell you. The enjoyment of your vacation may depend on it. read more

We rented and arrived at this disgusting dump today. Where to start? Stained furniture, carpets, water damage - potential mold, dust, absolute filth. They failed to put pictures of that on the website. Only option is to petition the owner for a refund which probably won't happen. Spent a fortune on this awful place. Owner and Resort Realty should be ashamed of themselves. Property 1537. I'll post pictures of the mess we walked Into Update! Dishwasher full.. modem and router not plugged in. We are working on that ourselves now to get wifi. Tried turning tv on.. remotes need batteries. Update! Found a condom wrapper in a bedroom drawer that my 14 year old daughter and 10 year old niece is staying in. Also.. the door handle in their room doesn't work.. can't open from the inside. Nice... fire hazard? Refrigerator not working. More to come! If I could post pictures.. I would. I have plenty! read more

If I could give a zero I would. Last year we were harassed by the owner across the street about our dogs. Resort Realty (RR) did an average job of helping us with that. This year they were HORRIBLE. This is the year of COVID and that was their excuse for everything. We rented a house on short notice and disclosed that we have 2 dogs, a Husky and a Dutch Shepherd. The rental agreement indicated that check-in time was no earlier than 4 and we received an email saying that it may be a little delayed because of extra cleaning necessary. This in and of itself isn't a good excuse because any cleaning for the virus should be the same as for normal circumstances, i.e. disinfecting surfaces and high touch areas. That's pretty much all you need to do. I work in healthcare so I know the CDC guidelines. You'd hope they do they every time anyway. Just our luck it rained during our trip down and it was pretty steady by the time we arrived. Per instruction, I called before arrival to let them know an ETA. I wasn't able to get through and gave up after several attempts. At 4:00 we knocked on the office door (COVID) and a woman came to the door. She said our house wasn't ready. I had to ask her when it might be and she said 8:00. I was prepared for maybe 5:00 but certainly not 4 hours later. I told her that was unacceptable but she dismissed me and even gave me a dirty look and waggled her finger at me. Oh HELL NO! I explained that we had 2 dogs and a pickup truck with our stuff in the back and asked if we could park under the house. Nope, she said they wouldn't clean if we were there. They can't call them and explain the situation?? Is there an empty house we can park under. Nope. I asked her why they didn't call us ahead of time and tell us and she said their phones had been ringing off the hook...not my problem. You can imagine how well this conversation went from there. We ended up trespassing under someone else's empty house to wait it out. I called the after hours number at 7:00 and the man who answered the phone said there were 10 houses that needed to be finished and that they told him to tell us it'd be some time that night. Calling to complain the next day didn't help. More excuses about COVID, not enough employees etc. and I was completely offended when the manager told me that I chose to come during a pandemic and inferred that it was my fault. Well she should be grateful, because it helped ensure she had a job. She also said that most people went to dinner or shopping which would've been great if we didn't have 120 pounds worth of dogs or a weeks worth of cargo in the back of a truck in the rain. They offered us a $50 credit for a day that was completely lost when it should've been a night's credit. Rent at your own risk, they're horrible. read more

Just an FYI to anyone using Resort Realty in OBX we rented a 2BR/2BA Condo at the Landings at Sugar Creek for $2100 @ week. We arrived last night at 9 to find our unit completely untouched and not cleaned from the previous occupant who left that morning at 10 am. Toilets dirty, showers dirty, kitchen filthy (food in the fridge) Bed covers stained and trash everywhere. You could feel grit all over the floor. For the next 4 hours we bleached, cleaned & sanitized so that our daughter had a clean place to take a shower and sleep. So after feeling totally disgusting we checked the furnace filter last changed 8/19 (photos below)Nice right? So I contacted the rental company this morning since I got a recording last night after calling and emailing finally got a call back at 1. Oh there's nothing they can do sorry. This is so beyond ridiculous especially with current increased health concerns. I just want them to be exposed for this disgusting behavior. Clearly this place hasn't been cleaned for quite awhile. Oh and our feet are all black on the bottom from walking across the carpet. I've been coughing all morning and now have a headache no doubt from this disgusting carpet. Thanks for ruining my vacation Resort Realty. -- feeling disgusted. read more

See all

We rented from Resort Realty in Sept, 2019. Upon arrival at the Brown Pelican, the house was very dirty. My niece had to clean the upper level so the children could play. Linens were left for us to make the beds (which barely fit). We did not have enough towels. We complained to the realty company and asked to speak to a manager. We NEVER received a call back. The inside of the house was very outdated, bathrooms and vents rusty, cobwebs hanging from ceiling and fixtures. The deck was very old and had loose boards and nails sticking up. The sliding door screens were ripped in two bedrooms. One small refrigerator for a 7 bedroom house. I'm sure there are owners that do nothing but collect rent but I would think the realty company would have some kind of standard to manage the property. Evidently not. I will never rent from Resort Realty again. By the way, we have been vacationing at the Outer Banks for years. This is the only realty company we can complain about. Stay away! read more

Ok..... so let me start by saying that when we arrived at the house and tried to get in the house.... The access number they gave to us via email didn't work so we waited 20 minutes OUTSIDE IN THE HEAT to get through to an operator to get us a new number... once inside we came upon a PRESS ON NAIL and a bunch of dog hair.... That led all the way up the staircase..... I understand it's a dog friendly place BUT that doesn't mean you don't vacuum the dog hair up!!!!!!!!! Dog hair was on all tables WHICH were ALSO all sticky .... We sucked it up and cleaned because we didn't want to have to wait for a housekeeper to show up (we weren't going to let them in on their own with our things inside) this was our vacation.... We weren't waiting for that! So a few days later my brother-in-law noticed that THE PIPE FROM THE SEPTIC WAS LEAKING BELOW THE HOUSE!!!!!! When someone would take a shower or go to the bathroom.... Splashes of toilet paper, dirty water and WASTE would come pouring out!!!! So he called and they did have someone come out in a few hours but wow how ABSOLUTELY DISGUSTING! So sitting on the couch that night I noticed the vent at the ceiling and almost threw up.... I was breathing in what was on THAT AIR VENT! See pictures. So I emailed Resort Realty the last few days and needless to say they don't care how your visit went as long as they are getting money! Won't be staying in one of their places again and I'll be letting everyone know it! C-Waves, Salvo, Outer Banks, NC read more

See all

we drove 7 hours to a beach house I had rented online months ago. an hour before we arrive, actually RIGHT AT 4pm CHECK IN TIME, I get a call that our house is not available to us now due to a competely dead AC. This was upsetting enough as I'm hurtling along the highway bone tired from driving 6 hours but as I'm talking to the agency rep, it becomes apparent she really doesn't care that this is happening. After various calls back and forth to the other members of our group who are also driving long distance and this rental person, I'm having to ask her what they're going to do about this? she talked about the refund, but we're 7 hours from home at high beach season with two dogs, three kayaks, several people and no where to stay. She offers a couple properties, one had limited water access, the other had none. We come down to fish and kayak so we specifically rent a house on the sound. She made it clear they will not spend one additional cent to get us a property on the water if it costs more. Since those properties weren't rented for the week, the owners could've at least had some income. They also would not pay to put us in a hotel for the night. We were all still driving so we couldnt research properties and obviously there wouldn't be much left. I asked if she was calling other rental agencies for us and she claimed she called one. It was now almost 5 on a Saturday so other places were going to be closing. She seemed impatient for us to make a decision. Basically I was dealing with a robot and if she represents the company, they have no feelings and are just horrible for doing this to us. Most of us work high stress jobs, so hitting me with this as we arrive for our only family trip of the year was just hideous. this agency could care less about your hard earned vacation, so do not entrust it to them. I have rented beach properties for my family for at least 30 years. problems do occur and we have always had realtors that do their utmost to correct things and go the extra mile to make us happy. They made it very clear they would do only what is on the contract & too bad for us if we're stressed to the max. We ended up paying $750 for 2 rooms in a not so nice hotel. All our belongings luckily were not stolen from our cars that night. We rented from another GREAT agency, SUN REALTY, but couldn't move in til the next day since it was a Sunday rental. So we literally lost one day of our vacation, just figuring out what to do. Sun Realty treated us wonderfully. We will definitely never use Resort Realty again. read more

I was just informed by Resort Realty that the OBX home we booked in the fall of 2019 will not be available for our upcoming vacation in August 2020. The reason I was given is that the homeowner has decided to stay in the property all summer and doesn't want renters staying for any amount of time due to COVID-19. Of course b/c it is now June, they had nothing else available so now my family is left trying to find another suitable home. The manager who informed me of this, seemed to not care and was unwilling to reimburse me for the difference I would have to pay to book a new house with another company. Of course if this were the other way around and my family could not make it to the OBX due to COVID-19, I'd be expected to fulfill my contract and pay for the week. There are many other great rental companies in the OBX, so I would suggest using one who cares more about their customer. Update**I removed the employees name. But the part in your response about trip insurance is not relevant since I did not purchase it for this trip. If anyone in our group were to have COVID and not be able to come, we would still be responsible for the full amount. But you allow home owners to change their mind last minute about renting their property b/c of the potential someone with COVID might be renting their home. The bottom line is that my suggestion for you guys to make it right and pay the difference in what I was to pay to Resort Realty vs. what I would have to pay to book another home in OBX (up to a cap we agreed upon) was ignored. read more

My family has been renting at OBX for 15 years. This is the first time I have been treated so badly. My 82 year old mother made a reservation with one of their homes in Feb, 2020. She forgot to sign the lease. When we were notified, it was in the midst of the COVID emergency. I am a registered nurse in a ground zero hospital. I called Resort Realty to cancel our reservation as we did not want to expose ourselves or my mother to possible infection. They refused to refund our deposit, even though we were not legally responsible as we did not sign the lease. After month of emails to this company, I received another copy of their "policy". It was never looked into as they said they would. As I am writing this, they just charged our credit card with the rest of the rent with an unsigned lease. DO NOT RENT FROM THIS COMPANY. read more

I would give 0 stars if I could. We just stayed at Adagio. Left a message the day we got there that the bottom floor ac was not working (never received a call back). All but 1 bedroom had a window unit. Had to call again. This time I called maintenance. Maintenance came and put in a window unit to the last bedroom (same day). Called maintenance back a couple days later because the elevator door on the top floor didn't close properly so the elevator only worked occasionally. Also fixed the constantly running toilet in one of the bedrooms. Today, I called back and was told they would contact the property management company. Just talked with them only to be called a liar!! Told me the ac unit on the bottom floor was fixed and working. Which is absolutely not true. Why would we run window units if the ac was working??? The temperature last week was in the 90's! We couldn't even use the media room on that level because it was so hot. Customer service is terrible. I will never rent from Resort Realty and would advise anyone I know to stay clear of them. read more

I am a reluctant reviewer, but I must add my voice to the One star ratings on this company. We have used them for 20 years, but thankfully rarely needed their service after the rental was complete. This year we stayed at "My Blue Haven" in July for 2 weeks. On arrival we made a call for A/C repair. The upstairs was unlivable due to stifling heat. Needless to say, despite multiple attempts, the A/C was never repaired, rendering 1/3 of the house unusable. I politely asked for a refund for part of our money and was assured it was a reasonable request. We are now 4 months from this reservation with multiple emails requesting resolution. I am now hearing crickets from the company. Needless to say, despite 20 years of loyalty, we will NEVER use this company again read more

We recently had our vacation in Salvo, staying at Tranquil Breeze. We have been renting in OBX for 10 years now. Resort Realty failed to inform us that the owner of the house we stayed in would be monitoring our every move. Some of the information that would have been useful before we spent $12,000 on our vacation: -Cannot have a door open more than 90 seconds before the AC shuts off. This was told to us in a check-in email. -Owner will text anytime a door is left open. -Cannot ever open windows or we will be charged a fee. -The temperature of the house is solely controlled by the owner. And that the owner will call the realtor, or one of the renters, to let them know if they deemed the temperature too high in the house. As well if the humidity gets too high. -At least 5 Ring cameras on the outside monitoring your every move. -Owner will call if more than 3 cars are in the driveway - which is not specified in any agreement. -Owner will call if the doors are opening up "too many times". I don't know of one person on this earth that would consider any of this to be a 'Tranquil' environment. We were on edge the entire week. I do realize we were over occupancy. However, had we known the above line items, we NEVER would have booked this house in the first place. I believe that Resort Reality failed representing this house in any accurate manner. I personally was a nervous wreck most of the trip. I found myself not even wanting to use the pool because I felt I was being watched. I held my breath every time the chime went off signaling a door was open. And my stomach turned every time my friend received a text or a call, just never knowing what the owner's next issue would be. I work my tail off all year. I save for these trips. This was such a crushing experience. I hope someone reads this before they book TRANQUIL BREEZE. No other family should waste their hard-earned money on a vacation where they will be constantly monitored and reprimanded. read more

Don't even bother with this company. I left some items behind and called right away to let them know so it could be secured until I could come by to pick them up. They gave me the run around with excuses and to make a long story short, my things have disappeared. They couldn't even get up with the cleaning lady!! Very, very poor management. Save yourself the headache and choose another company. Wish I could give it less than 1 star!! read more

STAY AWAY FROM THIS COMPANY! THIS IS WORTH REPEATING! STAY AWAY---DON'T EVEN THINK ABOUT IT TWICE. We booked what we thought was a beautiful house right on the beach in Duck, NC. 143 Bufflehead Road. According to their website and pictures this house was equipped with everything. When we arrived, the house was dirty with a fly infestation, sticky counters and most of the amenities not working. The pool table looked like it had been thrown up on, the sound system did not work at all and the water pressure was gone when the sprinkler system was on. The outside bar and cabana was full of dead bugs and rust and mold. The adjoining bathroom was moldy and looked like a crime scene. If all this was not bad enough, the house was struck by lightning. Now this is just Mother Nature and it happens. The issue is that when I saved the house from burning down (Verified by the fire chief) they and the owner offered us $300 for dinner the next night. Now, I had to beg them to patch the hole in the house. The electric was out on that floor, no ac, cable....nothing. They did not even clean up the mess from putting out the fire. The house smelled of smoke. I had to beg the property manager to come out the night of the fire. And when the other property manager came the next day, she said "oh it doesn't look that bad" and she kept asking if the hair on our arms stood up when the house was hit by the lightning. So we left that day, we couldn't stay any longer. I filed a claim with the trip insurance company they work with and they denied the claim stating they paid us $300 and we stayed the entire time. We didn't stay, we couldn't stay and we wouldn't stay after the treatment we received from this company. I guess no good deed goes unpunished. In hindsight, I should have just got my family out and let the house burn down, they probably would have still denied my claim. So if you are deciding to use this real estate company, beware. They are quick to take your money, but once you are there---they are non responsive to issues including major catastrophes. And to the owner of 143 Bufflehead Road, shame on you. Not even a phone call to thank us for saving your property. read more

Welcome to "Sucks to be You" Realty! RENTER BEWARE!!! I'm adding our story to the long litany of others so that maybe we can save at least one family from this nightmare of a business. The following is a letter written from my family to RR about our issues: "We have rented from Resort Reality numerous times in our vacations to the Outer Banks. That includes each of the last three years. During our most recent stays we have noticed a significant decline in consumer service and a change in attitude by your representatives. This year during the week of June 8 -15, reservation #*******, we experienced a number of problems that were minor, but disturbing. We were given conflicting information about the door code to get into the condo. When we did get in we found no linens or towels. They were ordered over the phone after we had made the reservation. That resulted in a trip to Walmart. We found numerous burned out light bulbs and a TV that we could not get to work. We called the Duck office for light bulbs and help with the television on Sunday June 9. By Tuesday, nothing was done to resolve these minor, but irritating issues. We stopped at the Duck office and spoke to Mr. Fran Zygler and he was told us the issues would be taken care of that afternoon. Nothing happened. Eventually I figured out the TV and the light bulbs arrived on Thursday, but the whole episode did nothing to help us enjoy our vacation. These were all minor, but irritating issues. This is not the only time Resort Reality has let us down. In 2017 we rented the house for our family week and had trouble with the refrigerator from the first day. We called the Duck office and reported the problem. We were told that it would be OK after a day or so. It never worked right and after calls to the office nearly everyday and trips to Winks for ice everyday someone was sent to check it, and fix it. That was two days before our week was over. When we arrived back home, after our second week on the Outer Banks this year, there was a message on our home phone from Mr. Zygler asking to discuss our issue from our stay. I called his extension on Monday, June 24 and Tuesday, June 25 and left a voicemail message, both times, that I would be glad to speak with him. He has of yet to return my calls. The purpose of this letter is not to get a 'pound of flesh ' or receive any monetary return, but to hope these issues do not resurface if we rent from Resort Reality again. We have enjoyed our time in Changes in Latitude and would like to return. However, our resent experience with Resort Reality make that unlikely." To which they responded: : "We're so sorry for your disappointment in Resort Realty. I spoke to Fran and our GM and neither of them received this email, but Fran did state that all issues were handled during your stay. Again we apologize for your disappointment in Resort Realty, we hold our business and customer service to a high standard and this does not reflect how we operate as a company. We hope that you give us another chance on your next visit to the OBX." All issues were NOT handled during ANY of our stays. And ours were not half as bad as some of the horror stories that I've read here. Bed bugs? Shame on you, Resort Realty. Do your job. read more

Our family rented from Resort Realty a two bedroom condo oceanfront Yachtsman #303 for the requisite 7 nights- we chose this condo from our on line search based on the gorgeous photos of this condo- the photos vastly misrepresent the realty of this place in my opinion. We had to pay $80 extra for a linen package which provided for bed linens, bed quilt (which were dirty) one thin bath towel, one hand towel and one face cloth per adult- all smelled like mold- needed to buy laundry detergent and bleach to wash the towels before we could even dare use them- the stackable washer/dryer in our unit was filthy! Sand and lint everywhere- even a filthy, moldy yellowed cloth string mop parked next to the washer adding to the general aroma of mold throughout the condo. The bathrooms were not clean- had to buy cleaner to wash the bathroom ourselves- the shower knob was slimy and moldy, the balcony doors were unclean- could barely see through them until we cleaned them- they stayed clean all week despite the ocean air. The kitchen drawers had crumbs in them; the pots had dried food on them! The air intake vent was filthy; the TVs were covered in dust. . The condo had one pillow per person- no extras- they were old, yellowed, ripped, lumpy and tiny- awful- no extra blankets. The kitchen had pots and pans, silverware but no salt/pepper, dish soap, dishwasher soap, hand soap- nothing. No beach chairs, umbrellas, or beach towels. Resort Realty did send three pages telling us to bring everything but how inconvenient to fly all the way from Oregon and have to purchase 100 little things just for a one week stay in a condo. You actually have to pack a trailer full of your entire home contents and bring it with you to have a comfortable stay. I've rented condos for vacations wherever I go for years- never had to go out and purchase pillows, extra blankets, salt and pepper, paper towels, garbage bags, dishwasher soap and hand soap products before, plus beach towels, beach chairs, umbrella, and the list goes on. The condition of the building was run down and unkempt- dangerous railings, peeling siding, moldy stairs-just scary looking. When I called to discuss our disappointment regarding the condition of the building and the misrepresentation of the photos of the condo on their website plus the dirty, unpleasant interior of the condo, the manager of RR explained that they manage the condos and the HOA is responsible for the building- either way, both were a disaster. The manager did send new pillows and towels to us very quickly after I spoke with him but it was too late by then, we had already purchased towels and pillows the first night at a nearby Home Goods. I have photos of everything. Will NEVER recommend this Resort Realty company or use them again mainly due the their website misrepresenting the condo photos and the unclean, very unpleasant condition of the condo itself. read more

See all

I wish I had looked at reviews before we rented with Resort Realty. Wow, I've lived in NC for 30 years and vacationed at the beach numerous times with NO issues with rental companies. My brother and sister rented homes through Village Realty and were quite pleased. We rented for the week of July 11 - 18, 2020 and I will not use Resort Realty again. We weren't allowed into the house until 6 pm because the cleaning crew (and their family and friends apparently), were still onsite. However, they didn't do a good job, the bathrooms were pretty gross. We knew they were not going to make the beds but they did not even leave near enough sheets to make up all the beds ourselves. I called the agency and ended up going to their office at 9:30 PM to get sheet sets myself out of the bins on their office porch! Those cleaning people should have returned with sheets themselves. Ridiculous. I did speak to the office manager about all of this and she sounded concerned, but that doesn't solve the problem. Our internet/cable went out towards the end of the week. I called 2 days in a row and nobody showed up. The house was Sisterly Love and it's right next to a public, handicap beach access so was great for taking my elderly mother on the beach wheelchair over to the beach. It also has an elevator, so good in that sense. The kitchen is large and nice for a large crowd and the view is great. The upstairs deck off the kitchen/living area was a popular place for everyone to gather and eat also. read more

We rented Sunrise Glory #743 in the Crown Point this past week, the week ending July 25, 2020. This is a nice home with a good location near the beach. The decor is a little outdated, but still fine. The Dryer was missing a knob and did not work for the whole week. We called at least 4 times about the Dryer and someone from maintenance came out and looked at it, but nothing was fixed. Also, the pool in the community was closed and this was not publicized. Resort Realty said they sent emails out about this, but we did not receive any of these emails. So, we asked for a partial refund because of these issues, but both the owner of the house and Resort Realty denied to issue us a partial refund. We had asked for a partial refund and did not receive an answer for 4 days, so I had to call to receive the news that is was denied. It is a shame that we are now left with feeling like we were not treated fairly by the owner of the property and Resort Realty. read more

First of all, a very few hours prior to check-in, we received a call to notify us that we would have no cable or internet until Tuesday on a Saturday renal. She was so excited to tell us that we were the first people to occupy the unit. We were shocked because we called multiple times, including April 26, June 13th, July 16th and August 18 to check in on the unit for a Sept 4th check in, which we were told was finished and rented over the summer starting in June, and that the pictures weren't done because the photographer had covid delays.  The director's response was that there was no record of our calls, however we have record from our cell phone logs. Upon calling over the summer, Pat informed us that there was nothing to worry about. We were told to refer to Ocean Star as that was nearly the same unit for pictures. This was also told to me upon booking in April. Lisa also informed us that the contractors were still in the house on the day of check-in, making finishing touches including painting. We asked her to have them ventilate the house because we have children. We arrived to a shut up house smelling of paint. We walked into grit all over the floor, Styrofoam balls all over, multiple ripped door and window screens, several screen doors off the tracks, which were filthy. There were loose nails all over the deck. We have small kids. There is sawdust all over the first floor deck area, screens, and doors. There was a dirty urine toilet on the second floor. There was drinks left in the first floor fridge. There is a closet off the kitchen with random target boxes, blankets thrown on top and the kitchen garbage can thrown on top. The house is not clean, which is disgusting especially during covid. Lisa pointed out that the house was brand new and we were the fist to stay in it, so it would be spotless. This house was not ready to be rented. The deck patio furniture consists of cheap plastic Adirondack chairs, not the poly full chairs and tables that were shown. There is nowhere to eat outside as shown in Ocean Star. Every other time we have come to outer banks, we eat every meal as a family outside. We have rented several properties in the past in Nags Head, and this is by far the worst. When comparing to the only pictures that were available to us by Resort Realty multiple times from Ocean Star, we were very confused why there is carpet in all the bedrooms when the pictures showed wood in all the rooms. We don't have carpet in our own house and this is important to us as a selling point. In addition, the bathrooms here are nothing like any of the pictures of Ocean Star. There are no tiled showers, sliding doors in any of them. They all have plastic shower inserts and curtains. However with all of these shortcomings, the biggest disappointments came from the comparisons of the living areas of Ocean Star. There were pictures of a walk out eating area with large sliding glass doors, which is not here. There were sitting areas outside of the living room, which are not here. There were beautiful decorations and touches with a beach color theme, which isn't here. The whole house is painted yellow. This is a base level home. The Ocean Star is a luxury level home, and this is a base level home. This was never communicated to us that there would be such a drastic difference. They aren't even close. It should have been noted that there is no ground level access from the front. Our older family still had to walk up 20+ stairs to enter the unit before getting to the elevator. This was another selling point as walking up stairs is difficult for them. So now we are left with a filthy house, no TV or internet, no patio furniture to speak of, broken doors, ripped screens, and many missing features. Your rental started our vacation so negatively. Resort Realty was very unhelpful in rectifying any of the issues. Internet went active on the fourth day of rental. TV was active on day 5 of 8. The nails were never cleaned up. The screens were not repaired. They offered two weathered folding tables without chairs for the deck which we declined. The cleaners that were sent were appalled by the condition of the unit on check in. We had 9 outside people in the house in 3 days to get the unit to a functional state. We finally asked them to stop sending people as it is the middle of a pandemic and only 1 of the 9 wore a mask. read more

Really wished I would have checked the reviews of Resort Realty before staying in the house that Jennifer M. reviewed on 8/23/18. I can attest to everything she said and more. Prior to signing the lease on the house, I asked the leasing office about the outdoor furniture because the pics on the website showed little furniture. I was assured that the pics were taken during the winter and that all of the furniture was in storage - HA! Screened in porch - zero furniture. two oversized decks - 1 small table and 5 cheap plastic chairs. Pool deck - 4 loungers and 2 Adirondack chairs - acceptable for a 7 bedroom house I guess. Upon our arrival, neither outdoor shower was working, my son had to hunt down the control valves to turn the water on. Here a just a few of the other items that we encountered - Broken microwave door handle Badly stained curtain in top floor master - NASTY!! Broken towel bar in 2nd floor master One kettle grill completely unusable One barely usable but severely rusted Dune deck not quite as advertised - buried under 4 feet of sand- completely inaccessible. So much for my elderly mother being able to watch her greatgrandchildren play on the beach! Cobwebs hanging from ceiling in kitchen All vents were rusted and the ceiling around them severely discolored. Trash cans put out at the curb Monday night as instructed per info sheet on the fridge. Trash/recycling never picked up - called rental office, call never returned. Driveway overgrown, vegetation brushes cars driving up. It was very obvious that there was no quality control check done on this house whatsoever My husband and I called several times only to be told that they were trying to reach the homeowner who was not returning calls. They need to take some responsibility in what they advertise and the quality / condition of the houses they represent. Hugely disappointed. Looks like I need to find another rental agency read more

Horrible horrible service! First of all, you should expect the bare necessities when you arrive. We had to make our own beds. There was one roll of toilet paper for each bathroom. There were no cleaning supplies. You get the bare minimum. We then discovered that our dryer was broken and that we had a serious ant problem. We called multiple times, spoke with multiple people and no one ever came to do anything. If you see that Resort Realty is the property manager for the house you are looking to rent, keep looking as they are horrible. read more

I have rented from the outer banks for over 20 years. This place "The Stars" is in the worse condition. Some of the items are listed below. The list of items included: 1. Rental living room chairs with cardboard cut -out as coasters. 2. Pool Chairs that were left under deck broken when we arrived. Only 3 chairs around the pool. 3. Door to bedroom facing the ocean is completely broken. The maintenance man arrived and said the whole door needed replacement. 4. Door knob on middle bedroom door was reversed which enabled people to get locked in. A serious fire hazard. 5. Bathroom Door knob in another bedroom kept locking so people were getting locked out of bathroom. I had to take the lock/knob off. 6. Rusted pool door hinges. Total Neglect. 7. Kitchen faucet leaking. 8. Freezer needs service. We lost some ice cream and meat for a meal because it did not stay frozen. 9. Pool Deck paint (3photos in another email). We had children swimming in pool. 10. Hole in ceiling and in wall of one bedroom. 11. Paint on trim and on outside of house. Total neglect. 12. Small table around pool that was filthy and disgusting. 13. TV wires totally jumbled. Neglect. 14. Master bedroom upstairs on the right has a shower not working. The owner is a "Slum Lord". The rental company "RESORT REALTY"does not back up what they advertise and take no responsibility. When you spend over 20k to go on vacation you don't expect to spend a lot of time listening to others you are staying with about what is broken. The rental company representatives know this place is not worth the money and have stated this to me. They continue to list it. Find another rental company!! read more

Let me start off by saying this house was gorgeous and accommodating but please double check everything before checking in because the house was poorly cleaned . The two weeks prior to our trip we were unable to reach resort reality . We understood due to covid things were probably busy but we called everyday until about after a week we finally got in touch with someone . We checked in and had to call about a few things , the pack and play listed was not there , the arcade games and WiFi did not work . Majority of our outdoor lights did not work , the locks on the sliding doors were loose , you could easily pop open the doors . Considering check in is so late you would think some of these issues would be fixed . We found a bag of dirty linens in our closet , urine stains on one of the sheets and the bed we slept in had a 4 foot black stain , but don't worry it was disguised with a dirty mattress cover over top . I'm not one to complain but for the price we paid , they could of cared more about the cleanliness and the issues we had . Customer service was very poor . Pretty disappointed with the issues we had , 18 family members and we all traveled from all over . Again this is a gorgeous house with a ton of amenities but overall dissatisfied with Resort Reality and will not use them again. I would be happy to send photos of the disgusting mattress in our room. Let me add the washing machine with mildew which made all of our clothes smell like mold . Missing tiles in the steps , stoves and oven not properly working , grill did not work properly , someone was suppose to come out to fill it and never showed . Some of the balcony gates did not properly latch either , pretty concerning and again because there was small children in the home . read more

Resort Realty - This was the bed in our room , can't imagine what all the other beds looked like - Property Management Near Me - Nags Head, North Carolina

Where do I even start? My family and I stayed at Moongate 1, 4935 S. Passage Way in Nags Head this past week and this place was SO filthy which is extra disturbing considering we are still in Covid! It was apparent that the floors were not cleaned upon our arrival so we called the maintenance line and they sent over some cleaners. The cleaners even said that even if they scrubbed the floors until midnight they would not be clean. Even after they mopped the floors, my niece's socks and pajamas were black from crawling and walking the floors. See attached photo for what socks looked like right after they cleaned the floors. I never took my flip-flops off from the day that I got there! The couches and chair were filthy and the whole house needs to be repainted. The door handles and posts leading down the stairwell were all black and filthy. One of the shower curtain rods fell down and hit a family member and the curtain rod fell off the wall when another family member went to take their towel off the bar. The coffee maker was broken as was the ice maker in the basement. The worst part was the hot tub, which was filthy and clearly not maintained. Half of my family left with a bad rash all over their bodies from it. See attached for photo for what your body will look like after going in the hot tub. After all of these issues, the realty company and owner only refunded us the $200 cleaning fee, which clearly they didn't clean before we got there anyways. This place was the biggest rip off. You should run!!!!! read more

Resort Realty - Property Management Near Me - Nags Head, North Carolina

See all

Still waiting after 11 days for a work order execution (minor repairs). I should have checked the horrible reviews here before renting from this outfit, never again. read more

We rented an oceanfront house in Corolla NC the first week of June. We paid extra for pool heat. The pool heater did not work due to the pool water level being too low. We called Resort Realty who sent out a pool company. Tech said to run the hose for five hours and he would return. While the hose was running there was no water pressure in the house. You could not even wash your hands. Pool tech said pump was leaking and believed he had fixed the leak the next day. He had not. Water level still kept dropping. On second day of vacation there was no hot water. Called resort realty. Sent a tech who tuned on a faucet and laughed saying we had "warm" water what more did we want. The water temp was reaching a high of 68 degrees. We called again the next morning because nothing was done. We were ignored until another member of our party called that afternoon. Sent a tech who used vinegar to flush the on demand water system. This was on the fourth day of our vacation. We had normal hot water for less than 24 hours. When we woke up the next morning there was no hot water at all. Not even lukewarm. Called the owner directly which is what the tech had told us to do. Owner provided remote access to the on demand water system which was gushing /leaking water everywhere. We moved the owners belongings out of the way of the leak and shut the water off per owners request. At this point three of the five showers in the home would not even turn on due to the way they functioned because there was no hot water. 16 people had to use two showers and there was only freezing cold water. Called resort realty who stated they would send a plumber out. Never heard back until late Saturday evening when they said due to the time of day we had reported the issue before 9am Saturday they could not finda plumber but were working on a solution for us. We suggested several options. Was told we would receive a call. No one called. I understand things happen beyond anyone's control but Resort realty continously drops the ball. We didn't pay $$$$$ to vacation without hot water which is a basic necessity. I'd advise anyone considering a relaxing vacation to avoid Resort Realty. read more

This was from a stay in October 2021. After 3 emails to Resort Realty, I finally received a phone call from an employee. She basically just gaslit me and tried saying that we didn't call maintenance during our stay, so we had no right to complain. I'm not wasting my hard earned vacation dealing with maintenance visits when this house is in such horrible need of a total overhaul. She did offer me a $200 gift certificate for our next stay, which as of 10 months later, I have yet to see. I'm giving the property 2 stars because of it's beachfront location. That was about the only perk. Seapointe 6A in Nags Head: This property has a lot of concerning cosmetic and basic maintenance issues, including one rather disturbing structural-type issue where the downstairs hallway bathroom floor has an actual HOLE in it and the floor is falling into the hole towards the tub. It is a big enough hole that someone's foot could easily get stuck in it.  One morning we went to hang the porch swing that was shown in use in the house's listing pictures only to find that the wooden frame was snapped and the swing damaged beyond repair. This was the one thing in the house that our daughter was the most excited about and it was unusable.  We stayed in this house 10 years ago and it was pretty beat back then. It's disappointing to see that it hasn't been kept up with,especially after staying at other Seapointe properties over the years in between and knowing how much nicer they are inside. We actually tried to rent a different Seapointe property for this trip, but as we were booking pretty last minute, it was unavailable. We didn't really want to return to 6A b/c it was pretty rough a decade ago, but we booked it and hoped that some improvements had been made since then. Besides a new kitchen appliance or two, it was just as, if not more of an eyesore than it was back then. We wanted a beachfront property and options were slim when booking so last minute. We did notice that this property is no longer rented by Village Realty... Not sure who dropped who, but this house is not a great reflection on the rental company who represents it.  This is a list of the most obvious and egregious issues we encountered during our stay. This list does not include the many, many cosmetic issues that we found both inside and outside the house. For $2279 (house + optional insurance), I expect better than this:  1. Jacuzzi tub jets are broken. They do not even power on.  2. (Mentioned above) Downstairs hallway bathroom floor is CRACKED and actually starting to fall into a hole next to the tub.  3. Loose and broken electrical outlets/plates throughout house 4. Mini blinds broken in master bathroom 5. Multiple screens on back porch (including on the door) are ripped. 6. TONS of rusty nails sticking out of boardwalk (we had to hammer these in so our kids didn't rip their feet open or get tetanus from the rusty nails) 7. Main stairway banister is loose. 8. Multiple toilet seats and lids are cracked 9. (Mentioned above) Porch swing (advertised as hanging up and usable) is damaged beyond repair and not at all usable. Why even include this picture in your house listing?  10. Ice maker in wet bar is broken - made no ice. 11. Oven exhaust fan BROKEN (wish we had known this PRIOR to cooking bacon) 12. Broken floor vent covers in at least 2 bathrooms 13. Broken light in downstairs bathroom 14. Cold water shower knob in downstairs hallway bathroom is BROKEN. It was incredibly difficult to regulate the temperature and one of our family member's suffered a burn as a result. 15. Laundry closet light was broken. In its place was a precariously placed lamp on a shelf high above the washer. Seriously?  16. Dog hair! All over the kitchen floor and elsewhere. This property is listed as NOT pet friendly. I understand this doesn't guarantee that pets aren't ever in the house, but the cleaning crew could have done a much better job cleaning up the fur.  We will not be renting this property again (or recommending it to friends). I might also hesitate to recommend Resort Realty because I worry that this property is reflective of other rentals in their portfolio. I truly hope that they consider our list of needed repairs and require the owner to start working through this list.  We can certainly overlook some cosmetic issues with a rental property, but this list presents some serious safety concerns. When I pay a lot of hard earned money to stay in a vacation rental, I expect it to be safe and clean. This property fell short for us. read more

Wish we had read the reviews of the rental agency before we rented. We had no internet the entire week and no cable half the week. After multiple complaints a Spectrum guy showed up and after 2 1/2 hours got the cable working. He told us there had been no cable in the property for at least a month. Resort Realty had to have known there was no cable or internet but week after week has been telling their renters "We've put in a work order for that and I can't tell you when it will be taken care of." Although the location was prime, the house itself was shabby and furniture was dirty. On the first day we had to buy a new coffee maker because the one in our house was stored with the mops and brooms and the water tank was filthy. The dryer is rusty and has no lint trap. The stove doesn't work properly. The kitchen faucet sprays water at you if you're not careful. Light bulbs missing, etc. etc. Resort Realty blamed the problems on the service providers and the owner. They would not reimburse us for the lack of internet and cable. read more

This company is an absolute disaster. They didn't clean the property, they moved furniture & didn't put it back, didn't wash the dishes, didn't make sure the trash was taken down and didn't check the cabinets for left over food which their was. The deck was infested by spiders in the house we rented which we had warned them about from the year before. They did nothing about it and when called again, dropped off a can of raid and left. Our house was "As Good As It Gets," but I wouldn't chance using this company for any other beach house. I hope they go out of business soon as to avoid anyone else being treated the way me & my family were. Any positive reviews you read for this company MUST be from employees. There could be no other explanation. AVOID! read more

Wow, I am surprised by all the negative reviews. We had an absolutely fabulous experience with Resort Realty. We've been vacationing on the Outer Banks for more than two decades; we have rented from probably all of the vacation rental companies and have stayed in a wide variety of houses. This was our first time renting from Resort Realty, and it won't be our last. The house was the best we've ever stayed in--a fabulous oceanfront property with spectacular views from every level. The house was well-equipped, well-maintained, and clean. In particular, the kitchen was amazingly well-equipped, with a vast collection of matching plates and silverware as well as every pot, pan, and implement we could possibly have needed, all in excellent condition. (Usually, beach houses have random assortments of non-matching, beat-up kitchen equipment.) Everything inside and outside the house was exactly as pictured on the website (and the pictures on the website were very, very appealing). We encountered and reported one minor maintenance issue, and the company sent someone out the very next day to get the ball rolling on repairs. All of the people we dealt with at Resort Realty, via both phone and email, were courteous, professional, and responsive. We will definitely stay with Resort Realty again and hope to stay in the very same house. read more

We stayed at listing 5612. The listing info posted was totally misleading. The description said it had a queen on the ground level... it didn't. We arrived to find a house full of dust, 4 broken beds, a sofa that ended up being picked up and thrown away while we were there, all of the pool chairs were broken, there were FOUR (4) broken coffee pots. The air hockey table was broken, sliding screen door was broken, toilet seats were cracked, water stains on the ceilings and a general overall "yuck" to the place. ugh. terrible. while the staff we talked to were all really nice, shout out to Chuck, the house was awful. Resort Realty should be responsible to making sure their listings are what they advertise. No one offered to give us a different place, no offer to refund or credit us has been made. I could go on and on... but here's the summary: Use a different company that has integrity. read more

Second year in our house in Duck. Last year was great, this year not so much. WiFi never worked. They kept saying we were on the priority list... it's Thursday. Still haven't dealt with it. House is dirty. No TP, no dish soap. And just no communication. Maybe they're short-staffed. Then say so, offer a minor discount, and keep your return customers happy. We won't be back. read more

We were so excited when we pulled-up and saw the cute house and it's amazing proximity to the beach. However, as soon as we entered "Herbie's" and started unpacking, we realized that several things were broken. I give this a one-star rating because zero stars is not an option. I wouldn't recommend this house or Resort Realty to anyone. My family has been renting houses on the Outer Banks for 40 years, and were homeowners in Manteo for 15 years and this is truly the worst experience we've ever had. Day 1: Saturday, May 22, 2021: -the air conditioning was not working when we arrived. At 9pm, we called the Resort Realty on-call number to report that is was 81* in the house and the AC was not working. A man came late in the evening and installed one window unit in the master bedroom but it didn't fit in the window properly so we had to stuff towels in the sides to keep the bugs from coming in. The bugs still filled our bedroom in the middle of the night. -the floor was swept but not mopped and the bottoms of our feet were immediately filthy. We called the Resort Realty on-call number again and someone from housekeeping came to mop the floor and left a bucket and mop for us. -the HDMI cable of the cable box in the family room was broken. We called Resort Realty on-call number to report it. FYI: this house is listed as having three TV's with cable. However, only two TV's have cable, and the channels are limited to local TV channels, and A FEW cable stations. -the refrigerator was sopping wet inside. I thought that the cleaning staff had cleaned it, so I dried it with paper towels and put a little food in the fridge. However, it continued to leak a lot so we called the on-call Resort Realty number to report it. -the freezer ice maker was just making one big blob of ice as opposed to individual ice cubes. I called the Resort Realty on-call number again to report. Day 2: -the refrigerator repairman came. He said he fixed the ice maker - BUT HE DID NOT - and informed us that the fridge was "just gonna leak." Then he patted it and said "This old girl will last another 30 years. A little water isn't a big deal." Really? Does he wipe-off his food every time he gets something out of his refrigerator? The freezer never made individual ice the entire week and we continued to wipe off our food all week. -the cable repairman came to fix the cable box. Thank you. -two more window air conditioning units arrived for the other bedrooms. Again, they didn't fit in the windows properly but this guy taped them to prevent bugs from coming inside. However, he didn't tape them thick enough so we went to Lowe's and bought more painters tape and taped the window units in ourselves. -the heat pump repairman came to fix the heat pump, but he said there was pool of refrigerant laying in the bottom of the unit and it needed to be replaced. The soonest the parts would arrive would be at least Tuesday, May 25, 2021. -it remained 81* in the house, in spite of three window units in the bedrooms. I called Resort Realty and spoke with the property manager, Debbie Hartlove, and requested financial compensation for enduring all of the broken things in the house and the heat. She informed me that Resort Realty had addressed all of the issues within 24 hours so we would not receive any kind of refund. WHAT?! I asked her to discuss it with the homeowner since we had spent the first day of our vacation waiting for repairmen for his house. She said she would, but we were later told he said no refund. Fortunately, we took a photo of the thermostat reading 81* at 8:33pm, and sent it to her. Day 3: -I called Debbie, property manager, again to inquire about a refund. She said the owner authorized a $200 refund. -I asked what time the heat pump repairman would be coming on Tuesday and she informed me that it wouldn't be fixed until the following Tuesday, June 1. Day 4: -we discovered the plug for the tub was missing. No bath for the 3-year-old. -the giant cockroaches appeared. Giant. We continued to kill cockroaches the rest of our week at Herbie's. Get an exterminator, dude. Day 5: -the heat pump repairman found us on the beach to let us know he would be replacing the heat pump unit. He told us to take the window units out of the windows to increase the efficiency of the new heat pump. We removed them and put them on the front porch for Resort Realty to pick-up.I called Debbie to let her know that the window units were ready for pick-up but she was off. They said someone would pick-up but they didn't, so we dragged them inside for the night. -we discovered that two of the stove burners didn't work. SERIOUSLY? Does anything in this house work? We reported to Resort Realty. Day 6: -I called Debbie to report all of the broken things again and to let her know the window units were on the front porch. She was unavailable. No one ever came, so we dragged the units inside again. Day 7: -we left the units in the kitchen and closed the door on Herbie's! read more

While this house was nice, our stay was undermined by the completely unprofessional behavior of this company. During our 7 day, Saturday-Saturday stay, we endured quite the circus. On Tuesday night, 3 days into our stay we woke up to water droplets on our foreheads and half of the mattress and floor in the bedroom completely soaked. We immediately called the after-hours emergency number to inform the company that there was a massive leak of some kind that needed to be addressed ASAP to minimize any further damage. We reiterated the fact that if the leak was not assessed quickly, it was likely that there would be damage beyond minor repairs that would cost the owner of the house even more. We also inquired if there was an accessible water shut-off valve so that we could shut off the water in the house to prevent more damage. Instead, we were told to vacate that room for the night and that a message would be put through first thing in the morning to the company's property manager. This resulted in a continuous leak from the top floor of the house into the ceiling of the bedroom and bathroom, and also extended to the outside exterior wall of the house creating a [*sarcasm*] highly coveted and luxurious all-inclusive waterfall effect where water was literally pouring out of the siding of the house. This continued from approximately 10pm Tuesday night until 10am Wednesday morning. We never even received as much as a follow-up call in the morning from the company. We had to call again and reiterate the amount of damage that had been done and was continuing to be done as the water kept on flowing. Around 0730 - 0800 am we spoke with someone again and they said that a maintenance worker would be over. Eventually, a maintenance worker showed up and shut the water off that morning. Ultimately we not only missed out on a day at the beach because of this, as we had to wait at the house to be informed on what would be happening with the house and the rest of our stay, but we also had to move things out of the bedroom and bathroom that were affected and also could not use another bedroom that ended up becoming a storage closet for all of the furniture that was in the affected bedroom. Our vacation house went from being a 4 bedroom, 3 bathroom house to a 2 bedroom, 2 bathroom house. Two of the people staying in the house had to sleep on an air mattress and couch the rest of the week. Additionally, we booked this trip in a private beach house so that we didn't have to stay in a crowded hotel or condo where we would be mingling with people outside of our immediate family due to COVID. Yet, because of this fiasco, we had multiple people who had to come into the house for repairs and maintenance. We were assured they would all be wearing masks as requested, and not a single one did. We were originally offered a move to a comparable house if one was available if the water could not be turned back on within the day. However, they could not guarantee another house with the close proximity to the beach that we paid for. The water ended up being turned back on that evening, and so we were offered only an air mattress to compensate for the loss of bedrooms. At this point, we requested a refund of half of our payment due to the loss of half the bedrooms and a bathroom for half of our length of stay because of the water damage. We were told that this was unreasonable because then the company and owner would essentially not make anything on our booking. We were then told that the best they could do was reach out and ask the owner for a $750 refund and follow up with us. We made numerous attempts to touch base with someone that week before we left and got nowhere. We were told we had to wait for the owners to respond and then we were also told that we needed to contact the office at a different time because the right property manager wasn't there to take our call. Ultimately, we returned home without any resolution, which we believe was the plan all along. (Review continued in pictures) read more

See all

Be ware! Warning: This company has cleaning issues and lack of prompt service! Look at reviews on BBB, Google and here before using this company! The leave houses nasty and they do not inspect homes they are horrible and blame everything else other than the fact the sux! Amy is rude and hateful. She promised that refund has never put it in. She also cut me short Everytime I tried to speak. She has not been out of office per her own statement and she blames everything on the storm and blames Currituck Co. For your company's issues I will certainly let the Currituck government know about her response as that is how your company chooses to roll. The house was not what was advertised, neither was your service from the office. The statements regarding the rudeness of the office staff on Google certainly stand true! read more

We rented the home at 10101 S Colony South Dr, MP 20.4 Nags Head, NC through Resort Realty and will never rent this home and will never rent from Resort Realty again. We called to report the shower leaking and unusable on the second day of our weekly rental. The maintenance staff said they were aware of the problem and they were "working on it". The next day we called twice and were given the "run around" - transferred to voicemail, told maintenance was out to lunch. Were promised a call back which we never received. At this point it was apparent that they had no intentions of fixing the problem. The problem has obviously existed for some time due to the drywall cut out around the shower pipe. If they had given me some legitimate excuse like they were waiting for a part I would have been understandable but to have known about the problem before our arrival and to have not fixed it is more than unacceptable. In addition, the stains on the carpet throughout the home were disgusting. Being a pet friendly home, consideration should be given to flooring that is able to be 100% cleaned should a pet have an accident. Also, on the last night of our stay several bugs were spotted in the back bedroom, possibly cockroaches. I can't be sure of this identification because I have never seen a cockroach. We looked up pictures on the internet and it seemed they did seem to look like cockroaches. Finally, when dropping off our keys a representative in the office asked if we had a nice stay. I proceeded to tell her about the problem with the shower. She said that was unacceptable and took my name and phone number and told me that someone would call me. Still waiting for that call. read more

Resort Realty - Shower problem at Southward property in Nags head - Property Management Near Me - Nags Head, North Carolina

We stayed at 5453 (Sand Fiddler) and it was, BY FAR, the worst experience we have ever encountered in our 20 plus years of coming to the OBX. Where to even start- there were missing shingles and holes in the roof which has lead to active water leaks in the home, black mold was growing everywhere, there were mouse droppings all over the place, dead bugs in the cookware, smoke detectors with no batteries, and the place absolutely reeked of mildew. We literally ate every single meal outside of the home because we refused to use anything in the kitchen (that was definitely NOT in our budget). Resort Realty denied the existence of mold/water leaks and the owners refused to pay for an air purifier. We ended up leaving a day early because the mold had made me so sick. It is very obvious that this company doesn't take pride in the homes it represents. We will never make this mistake again- thankfully there are plenty of wonderful rental agencies for our OBX home needs! *I have included pictures of the state of the house* read more

See all

Within 1/2 hour of arriving at our beach rental, 1878 Dolphins Den in Corolla NC, on July 10, 2021, we called Resort Realty to complain about the state of the house. There were spiderwebs with spiders on the walls, not just the ceilings, but on the actual walls that you walk past. There were spiders on the sliding glass doors to go out to the balconies with webs that you had to duck under in order to walk on the the balcony. My husband wasn't paying attention and walked face-first into a web with a spider in it!!! There were spiders on the screens, on the the chairs, on the railings...There were traps all throughout the house, a repellent sack underneath the kitchen sink, a huge can of spider/scorpion spray...there was a cocoon under the kitchen bar. We had to leave a message for someone to call us back. When "Scott" called around 5:15, he was defensive about our complaint and said that the house had been rented out since May with no complaints but said he would have it taken care of by 6pm. Three flights of spiders and webs and cobwebs and he was confident that it would all be cleaned up in 45 minutes. He sent two young gentleman with two brooms to clean 3 flights of spiders and webs and cobwebs. It was a joke and it was very clear that Scott couldn't care less about our complaint. But, I will say that even the gentleman who came said that it appeared that we had a nest of spiders and we needed to call Resort Realty to let them know that we had a spider situation. Based on all of the spider deterrents throughout the house, I'm going to go ahead and take a wild guess that they already knew!!!! I called Scott back and left a voicemail advising him of our situation and that if he did not care about it, I wanted somebody over him to call me back. No one ever called us back. I emailed Resort Realty that night telling them the same situation about the state of the house and never received a response. One week after check-in, I received an automatic email asking me how our stay at 1878 Dolphins Den went. I filled out a very detailed email complaining yet again about the state of the house and still, no response. And, the spider situation isn't all. There was a socket hanging out of the wall where my son slept, a yellow-stained pillow (did NOT use), past renters shoes and underwear left in the drawer, cob webs running from the fan over our bed to the window at the head of our bed, with dead insects in the window sill....we slept all week with our heads at the foot of the bed. My son was bitten by something one night and then didn't sleep well the next night because he had to get out of bed twice to kill two different spiders running across the walls. There were dead insects in the cabinets where the plates were, cracked tile with broken grout that had been swept into a corner, opposed to a trash can, screens that were ripped and/or hanging off the windows, dust piled up on the decor, long blond hair all over the kitchen floor. I actually took videos of the filthy blinds, traps, spiders, etc. and showed several people. One person actually gagged when I showed her the kitchen videos......GAGGED!!! This house screamed NOT WELCOME!!!!! During that first night I visited the Better Business Bureau site and found that there have been 20 complaints in the past 12 months against Resort Realty for the state of the houses they rent out. There is a common pattern from Resort Realty when they respond to these complaints.....blame the renter, blame the owner, remain completely innocent of it all. It is very clear that Resort Realty does NOT take ownership in the state of the house, which said to us that they didn't care about our peace of mind. They did not care that we worked all year for this one week to sit and relax and enjoy time with our family. There were no nightly card games, no sitting on the balcony to drink my coffee and stare at the beautiful ocean, no eating dinner in while watching a movie. The only way that Resort Realty will be forced to change their ways is if people stop renting from them. Dont be like us, do your research first. Check out reviews; go to the BBB website to read formal complaints. Do your homework because once you book it, you're basically stuck, especially if you book through a company with the same low standards as Resort Realty. Trust me, the work up front will be worth it in the end. You deserve it!!!! read more

See all

1894 - Blew Too Much. Wish I could give half a star at most. Things started out smooth. I went to the Resort Realty place to pick up my keys - it took a bit, but I got them. The woman at the front desk told me the house was still being cleaned, but she'd give me the keys and call me when I could go (at this point it was a little after 4:00 PM). Shortly afterward, I got the call, so my family and I headed over. It is located decently close to attractions and restaurants in Corolla, but you really have to keep your eye out because it can be hard to find at first. Outside of the house was fine enough, although it didn't feel very Oceanside. It wasn't a bad walk to the beach, though. Almost the second we pulled in, another man pulled in and said he was there to turn off a camera or something, I don't know, it was weird. I told him my key wasn't working to get into the basement, so he let us in, then told me my key would work to everything. It definitely didn't work the entire time. So, we go in through the basement and it's just rough. There was a musty smell and this is where the ping pong table was located; the smell and location made it unappealing to play. We made our way upstairs and noticed a bad smell throughout the house...we had to get candles, Febreeze, and open all the windows. There were stains on the carpet. Not long after sitting down on the couch I was bitten by fleas, and we dealt with this periodically throughout our stay. I've stayed in pet houses before without these issues. We immediately noticed there weren't really any decorations anywhere other than the kitchen; all of the desks, tables, etc. were empty and weren't at all what were represented in photos. Things weren't cleaned well....the kitchen didn't look good and after we just wiped the counters down, the wipe was covered in black. There were still splatters on bathroom mirrors. At least one of the provided quilts was stained. Which, fine, but when considered with everything else, it just added to the frustration. The washer and dryer downstairs didn't really work and couldn't be considered a part of the house. The washer upstairs reeked of mildew. Many kitchen appliances were dirty and scummy. You can leave your keys there when you leave instead of taking them back to the office, which the tenant before us had done, but no one had even come to get the keys back. Various lights were blown in different areas of the house, and a lot of the lighting was kind of poor in general. A shower on the second floor had a door that didn't even close all the way. The hot tub was murky and there were particles floating around in it; we were uncomfortable even using it. Because of all of this, we were worried to even use the pool. Nothing felt comfortable or clean. Some of the furniture was even kind of unstable - wobbly tables and a couch with a lopsided foot area when reclined. Things were dated, which isn't problematic, but I felt that the pictures of the house on Beach Realty and VRBO were deceitful. We've stayed with Twiddy and Stan White several times and have had nothing but amazing experiences. We will NEVER use Resort Realty again. I'll say that the beds were decently comfortable and the bedrooms weren't too bad overall. There was also an area on the outside of the house that you could go higher up on that had nice views, but otherwise it was just a really bad experience. read more

This is the worst run property management company I have ever encountered. Be prepared to be dissatisfied with an overpriced rental and receive zero resolution if there are any problems. The staff is completely unresponsive and does not care about customer satisfaction. Our unit had 4/5 appliances broken and mold in the floor vents. I repeatedly contacted them during the stay, received no response, and after the stay, the exact same unresponsiveness read more