Chris over at SC was a blessing. We had a Zoom meeting and he took his time to ask questions and to…read morelayout the job, which was quite convenient, as I can understand getting a quote in person is oftentimes difficult to do. His pricing was fantastic, and he laid out what he would do and the time it'll take, and he's the type of professional that wants to charge the least he can while working as efficiently as possible to get your job done within parameters. Go with him. You're in good hands. He knows what he's doing and you won't be disappointed.

Chris was incredibly helpful with figuring out some issues I was having with wifi speeds around my…read morehome. He also gave great advice on what solutions were available, what their individual drawbacks were, and his recommendation for how to fix the situation. Very speedy response time as well, would highly recommend!

Helping an elderly friend purchase a new phone. Both Lisandro and Natalia at the retail store on…read more3rd Street in San Rafael were patient and so helpful as my friend transitioned to the latest Samsung phone. We returned repeatedly as she learned to use her new device, and each time we were treated with such kindness! Shout out to these two wonderful young professionals! So nice to do business with people who genuinely care about providing excellent customer service. Visit this location if you're seeking to have exceptional customer service; you'll be glad that you did.

Stay away from this location or at least don't get stuck being helped by the girl with the long…read morehair. We went in and asked for two trade ins and a phone upgrade. She was confused and disappeared in the back for literally 20 minutes. Came out asking us about changing our plan, buying insurance when we already had it, and saying our new billing plan would be $350 a month??? We said no that's not right, we just want to trade these two phones in and get an upgrade, no other changes. She disappeared for another 25 minutes!! I had to ask her coworker to tell her we're going to the Petaluma location because this was actually crazy that she was gone now for a total of 45 minutes. We go into the Petaluma store, we say the exact same thing we told her, we want two trade ins and an upgrade. He literally did EXACTLY that!!! It was the nicest most easiest interaction ever. Like it was so seamless that i know for certain that this girl at the San Rafael location has NO IDEA what she is doing. The Petaluma employee sat down with us, did everything in front of us, never disappeared in the back even for one minute. Our bill increased $50 not $350, and we didn't have to change our plan like she was telling us we had to. Thank god I went with my gut and left the San Rafael location. Absolutely unprofessional, sneaky, and clueless staff they have there. (Not the guy that was there, he seemed to be very professional and knowledgeable but unfortunately we got stuck with this girl who honestly I truly feel like she doesn't know what she's doing and needs to be trained. Petaluma location has a gained a new loyal customer. The experience was night and day.

Intelletrace is not for everybody. However, if you have a company where your business model depends…read moreon connectivity or better yet unique connectivity - then Intelletrace will soon be the smartest thing you've ever done. Intelletrace is a telecom/network engineering company, by the way. They work on telecom systems, which is much of their bread and butter, but my experience with them is on the networking side. Don't take this to mean that networking is a sideline for them. My company is a data center. Our network connections are complicated, requiring redundancy and what is called BGP (Border Gateway Protocol) management. Intelletrace designed the network configuration, acquired the equipment, worked with the internet providers to bring up the circuits, and they now manage the day-to-day status of the network. For us, they are a critical part of our business infrastructure and we could not feel more confident. When working with Intelletrace, try to be humble. You may think you know a lot about networking, but even if you do, letting them have their heads to do the design and deployment will serve you best. You can use your expertise to vet their plans at which point you will see why I recommended letting them have control. They work on enterprise systems every day and they have seen what works and what does not. This is priceless experience that is hard to come by. Of course, if you are looking for a network engineer on Yelp, then my thinking is that you probably need them more than you realize (-:

From the owner: Intelletrace is a complete data network and telecommunications company. Intelletrace provides WAN…read moreand LAN network design, deployment and management. Accountability, Experience, and Flexibility are the keys to our Customer Service. A single bill can include all of your network managment and suport of hardware and connectivity. Intelletrace provides services world wide. Our specality is Wide Area Netowrking, High Availability and Carier Diversity.

Richard was polite and efficient in helping me set up my friends business phones. I didn't…read morerealize it was such a complicated and sophisticated process. Thank you Richard for you excellent customer service.