Very good food and the people are very nice and friendly. Very nice environment, it is very…read moreenjoyable

I wish I could give this NO stars what a waste .. I mean…read morethere's a salad bar ! You could live off that but seriously by far the worst sorry looking buffet I've ever seen . Absolutely a disaster!

Good diverse breakfast (all I've been to so far). A…read morecomplaint is that the food in the open iron pans on warmers isn't hot, is between barely warm & room temp. Room temp is quite cool in the morning. Staff is great, attentive service.

The staff is really nice and friendly, very Helpful. The food is just amazing....so much perfect…read moregrilled meat i got never before at one plate. It was so delicious.....if you love to eat meat and chorizo this is youre place. Be Hungry like a bear because the you got so much meat and side dishes that you could only roll out

We have just come back from this restaurant. The price has increased to 200 pesos and you can not…read morebuy just one plate for a party of two - each person has to buy one. The portions are really huge and it is difficult to eat the whole meal in one setting; however, no doggy bag allowed. If you use a credit card there is an additional 3% surcharge. Besides all of the above food's excellent, the establishment clean and staff attentive.

This was a good, cheap meal ($135 pesos) but very confusing system imo? To call it a buffet implies…read moreself-service in my opinion, which this is not. They give you one plate and one bowl, and you take it up to a counter where you select what dishes you want. Nothing is labeled, but it was a few guisados with vegetables, frijoles, pasta, etc. It's super unclear if you're supposed to choose one main with sides or if you just pick whatever you'd like. There are a couple of self serve fried items but it's unclear if you're meant to take one of each or if it's just whatever you want. Just a very confusing system and as far as I could tell, not explained anywhere. Also, I speak enough Spanish where I would have understood if they had told me about the system. They do give you a glass for aguas which are self serve. I had agua de melon which was refreshing. The food was tasty (especially the chicken) and economical, I will say, and service was FAST. I just wish it was a bit more prescriptive about how it actually works. Would return even in my confusion, lol.

Check-In Check-in was relatively fast (about 15 minutes),…read moreand the lobby was spacious with plenty of seating. We inquired about reserving a Bali bed and were informed they were an additional $400 per day, and that it would be best to upgrade our room to the Royal Tower for an extra $250 per person for the entire stay, so we did. However, we weren't offered a welcome drink, which was disappointing. Isaias at the front desk was polite and helpful, but our wristbands weren't programmed correctly, so we had to walk back to have them fixed--annoying after a long day of travel. Membership Sales (Be Warned!) If you're approached about a "quick 90-minute tour" in exchange for perks (massage credit, excursion discount), skip it. We were approached by Maria after breakfast on our first morning and agreed, but it turned into a high-pressure sales pitch that lasted nearly two hours. We were handed off to seven different salespeople, each trying to wear us down--even after we clearly said no. One rep told me not to be "rude" when I pointed out our 90 minutes were up. We finally had to walk out. Google reviews were right--this process is aggressive and uncomfortable. Not worth it. Butler Service Butlers are available from 8am-6pm. Initially, communication was poor--we weren't contacted by the promised 10am and had to follow up in person to find out who our butlers were (Jessica and Yahaira). After some delays, we met Jessica, and she was outstanding. She created a WhatsApp group, communicated clearly in both English and Spanish, and provided 5-star service for the rest of our stay. She handled dinner reservations, made great recommendations, and reserved a Bali bed for us daily. She truly elevated our experience--tip her well! Dining * La Veranda (buffet): Fermin at the grill was amazing--super efficient and friendly! Great omelets and breakfast tacos. * Flor de Sal (Mexican): Excellent cappuccinos and kind service (shout-out to Jesús), but we waited over 30 minutes for breakfast. * Koi Oriental (Asian): The hibachi show was fun and service was good, but food was just OK--lukewarm and small portions. * Café Sole: Great spot for ice cream, pastries, sandwiches, and coffee. Nice for quick snacks. Adult Pool Bar The team at the adult pool--Belmai (bartender), Fanny (waitress), and Santiago (waiter)--were awesome. Attentive, friendly, and really created a fun, relaxed atmosphere. Excellent service all around! Beach Visited in mid-July and unfortunately the seaweed was a major issue. The beach was closed 4 out of 5 days due to brown water and heavy buildup. Thankfully, the current cleared it enough on our last day to enjoy the waves. Having a Bali bed made our beach time more comfortable, even when the water wasn't swimmable. Check-Out Smooth and stress-free. Jessica coordinated everything with the bellboy and arranged our taxi. We were able to have lunch and enjoy a drink at Cassis Bar before heading out. A great end to a mixed experience. Final Thoughts There are definite highlights--especially Jessica's butler service and the adult pool team--but the hard-sell membership pitch and initial disorganization were major downsides. If you avoid the sales trap and get a good butler, your stay can be quite enjoyable.

The overall experience was great. Beautiful and tranquil. The rooms are in need of a remodel, but…read moreare clean and fresh. The resort was kept tidy, although I saw several guests throwing trash on the grounds rather than the bins for rubbish (strange). It's a beautiful jungle-like atmosphere. There are 3 pools. All were a little chilly. The hot-tubs were not very hot. The beach is kinda crowded, but nice. There is an area to snorkel just off the beach. Snorkel equipment is free to use. The food was diverse. It was Mexico's spin on some American, Italian and Asian standards. Not really authentic if you have traveled to those places. We never went hungry. The drinks were good. The staff was always helpful and aimed to please. I recommend renting a car for a day or two and driving around the island. The resort has free overnight parking for guests. Really a beautiful experience.

Mr Sanchos was amazing! The food was delicious, the staff was friendly, and the service was…read moreexcellent. Great Music! We had a great time and would definitely come back! The Buttered Shrimp Was Really Good!

Had an amazing time here this week!! Workers were incredibly friendly. They seated us and helped…read moreus immediately. They walked us to our area and explained the place and services to us. Food was mediocre. Felt super Americanized and that was a let down. I get its buffet style and you're serving tons of people, but I was wanting authentic Mexican food and it didn't feel like that's what I was getting. Ambiance was amazing. Beach has a rock floor bed so it wasn't the most comfortable, but it's the beach. Water was very clear and the beach and establishment was insanely clean. I'm giving a 4 star only because we had an all inclusive drink package, and I couldn't get a Red Bull. They said I could have a Red Bull and vodka but not a Red Bull. They said they only served alcohol.......i told them I didn't want to drink and he said no and laughed. I later went back and folded. Asked for a red bull and vodka. He then told me they don't have energy drinks. I then told him "fine. Just a water please." As I'm walking. Away I take a swig of water......ITS WATER AND VODKA!!!! . I 100% recommend this place. I had an excellent time.

We came on the recommendation of a decent price an a breakfast buffet, it was very good but the…read morestaff was kind of overwhelmed by the people that arrive in almost waves! Seems to be a well known establishment with the locals the food is very good but it takes the kitchen a while to keep up! Try the tequila coffee it's great no matter how it sounds! The place is open air with a great seating area!

After a Tequila Tour our guide recommended Casa Mission and made reservations for 12 on the drive…read moreto the restaurant. Beautiful garden scenery as you walk up to the entrance of the restaurant which we were told its an actual home. The food was good and the service was good especially with a large party of 12 to accommodate. The Coconut Shrimp were large and cooked well. Served with a coconut dipping sauce. Mexican Coke for the win!! On the day we were there a Mariachi band was playing and even taking request

We had one of the best meals we've had in Mexico at this restaurant. The staff were personable,…read moreeverything was clean and the wheelchair access accessibility for the most part was good. I'll give a more detailed portion of that below. I had the steak fajitas and we had the lime chicken soup and the Mexican plate. The Mexican plate had a torta, chili relleno, tamale, quesadilla, green chicken enchilada, and a small portion of fajitas. Everything was delicious and well cooked. The gardens are gorgeous and I could easily see a wedding being held there. Wheelchair accessibility: you can tell hat they've put thought and effort into making this restaurant wheelchair accessible. There was an accessible entrance, and each of the restaurant entrances and had small ramps that were put in place, a little steep but nothing un- navigable. The aisles were open and roomy, and there were paved paths through the garden also accessible by wheelchair. The one hiccup is that the bathrooms have two small steps to get into them with no handrail.

I've stayed here a few times for work, and it's one of those hotels that keeps growing on you…read more The Setting The hotel sits about 15 minutes from the main town, in a quieter part of the island. That distance works in its favor. It feels calm, removed, and much more relaxed than staying closer to the cruise crowds. Architecturally, it leans retro, but in a good way. The bones are older, but the interiors have been updated with smart design choices that make everything feel current and polished without losing character. The Rooms The rooms are a strong point. Spacious, comfortable, and designed to take full advantage of the ocean views. Most rooms have some version of a water-facing angle, which makes a difference. If you're on the ground floor, you might get one of the outdoor rain showers. Fully private, surprisingly great, and one of those features you didn't know you needed until you have it. There's also a large indoor shower, so you're covered either way. The bathrooms are especially well stocked. Beyond the usual amenities, you get after-sun lotion, Evian facial spray, bug repellent, mouthwash, and pretty much every small item you might need but usually forget. Add in a Nespresso machine and blackout shades, and the rooms feel thoughtfully set up. Service Service is consistently excellent. Friendly, polite, and always willing to help. Nothing feels forced, just genuinely good hospitality. Food & Dining Breakfast is served under a large thatched roof right by the water, which sets the tone nicely. The buffet has a wide mix of Mexican and American options, and at around $30, it feels worth it for both the setting and the variety. Dinner was more hit or miss. I tried one of the oceanfront restaurants with a Mediterranean feel. Beautiful setting, disappointing food. The guacamole lacked flavor, and the picanha was overcooked and tough. Definitely not on par with the rest of the hotel. The Spa The spa is a highlight. Great setting, excellent treatments, and a nice bonus: when you book a massage, you get access to the spa facilities for two days. That includes steam room, sauna, plunge pools, and other amenities that make it easy to spend a full afternoon there. Overall Presidente InterContinental Cozumel Resort & Spa is a strong choice if you're looking for a relaxed, well-appointed stay on the island. Great rooms, great service, and a setting that makes it easy to unwind. Just be selective about where you eat on property.

This is a beautiful resort, on the lovely island of Cozumel. My friend and I came here for a week,…read moreand we enjoyed our stay very much. The location is close enough to the main town area that it's easy to get back and forth via a quick cab ride or on bike. The food on the resort is fine. We really enjoyed the breakfast buffet which is typically included in room rates. The other restaurants were okay, typically a little underwhelming for how excellent the food in this part of the country is. The sushi, for example, had a very strong vinegar taste as if the sushi rice had been over-seasoned with vinegar and mirin. One exception is the passion fruit ceviche at one of the beach restaurants, which was excellent and we ordered it two separate times. Overall though, I would encourage you to visit some of the many wonderful and affordable restaurants all over the island. My room was extremely comfortable and well appointed, with one exception. The TV was so old that we were unable to access any apps or even connect my computer for streaming. This isn't a big deal generally, but because we had some rainy days this was a bit disappointing. At this price point and prestige level, I would expect the TVs to be more updated. My guess is that these were 10 or more years old. I want to specifically commend this hotel for their excellent staff. The staff were consistently so friendly and helpful, and proactive for whatever was needed. Truly some of the nicest hospitality staff I have ever encountered, and so professional. The facilities are excellent and we particularly enjoyed our day at the spa, which was a real treat. The dive shop on site has a lot of great services as well. I would definitely stay here again and would recommend others to stay here as well. It's a special place on a beautiful island, what's not to like?