Dan and his crew cleaned up out kerosene soaked fiberglass and plastic under the house.then tor out…read morekerosene soaked walks and floods.then our cloths cleaning came out great.the equipment and deorderizers were pleasant and effective.catherine and the office staff are very helpful.thanks again for all your help and great work.sincerly john guzzo

Horrible Horrible Horrible experience do not ever call them for work !!!!! Left my house wet and…read moredamaged walls and a cabinet had stinky and rude employees they smell like farmers I did not call them my insurance company referred them. Still have not received a copy of the invoice but my insurance company paid them directly !!!!!!

I needed to have a professional do mold remediation (in Clifton Park, in Upstate NY) when I found…read moreBlack Mold was embedded in Sheetrock under a tankless hot water heater which I didn't know had a very small leak. I called Rainbow International since their website indicates they are certified and licensed in Mold Remediation. Rainbow (Albany NY) came in, told me the Black Mold they saw in the Sheetrock would require cutting out that section of the wall, and they could in fact eliminate the mold problem. They charge $2500 to cut away about 10 sqr ft of wall(&fix repaint), spray antifungal into the wall and rug around it(didn't even cut away rug to just check under it). Thinking they solved the mold problem as they promised, I stopped running ultraviolet light (contain mold growth/spread). After that I became extremely sick, and had to go to family's place in NYC;where a doctor found he needed to prescribe 3 antibiotics and warn continuation of a problem might require hospital intervention. After getting sick, I called Rainbow. They acknowledged that the illness could've been from continued mold problem, but then blamed this on my "having a lot of things" (I took out of the walk-in closet when I first found the mold)! As the later Mold Inspector said, their job under NY Law was to have a full inspection done BEFORE starting the estimate & work; if for nothing else to professionally determine the extent and details in the Mold Remediation work needed to have the work successfully completed in a thorough manner (that wouldn't leave the issue outstanding afterwards). Rainbow (2 weeks ago) said they would call me back about any next steps they could possibly take to fully solve the problem; I still haven't heard from them after I sent them the Mold Inspector's report along with the "Air Analysis" sent from a laboratory that examined the air samples from the apartment (containing the mold they were hired to remediate)!! Do not hire this company. It is my understanding this isn't up to minimum standards required by NY Law for licensed individuals. After I reported them to the regulatory state agency, they called me to threaten me with a charge of"slander". I gave them the answer Judge Judy once gave;an absolute defense to such a charge is that I told the truth (as I am here also). They told the NYS agency they only worked on less than 10 feet of Sheetrock, your their bill to me said they worked on 30 feet of Sheetrock. If it was an "error", of course you can't depend on their use of "due diligence" in billing and work. Otherwise, which I suspect is more likely the case, they are just plainly dishonest!

I just had to write a great review for this honest and professional company! We found some mold on…read morethe ceiling of our summer cabin in Lake George. Naturally, I was extremely concerned because of what I have heard about the dangers of mold. I contacted Home Advisors and they had Rainbow International contact me. My initial contact was with Laurie. She explained things to me and offered to give me a free estimate. Laurie even emailed me the laws about mold removal. Matt met us at our cabin and after carefully checking things out, informed us that our problem was very minor and that we could take care of it ourselves. We appreciate his honesty and feel very fortunate that we contacted the right company. We will certainly always recommend Rainbow International Restoration to anyone who asks.

No one is ever wishing to have to have black mold removed from their home. I received 5 estimates…read morefor the large job-the entire back ceiling of my home-and chose Restoration 1 based on our initial meeting with Daryl who came to give the estimate. The entire process was homeowner overwhelming yet Daryl and the crew were so easy to deal with it made the project very tolerable. The weekend involved in the process saw outside temperatures getting into the single digits. One phone call, on a weekend, and a heater was on its way to the house. They are thorough, prompt, honest, amiable, and delightful. I highly recommend them for any mold remediation needs.

From the owner: Restoration 1 of The Capital Region is a team of property restoration experts and immediate…read moreresponders who help homeowners after disaster strikes. Our professionals are among the most trained and experienced repairmen and technicians in the industry. We use the fields most advanced and innovative practices to ensure your property is returned to its pre-damaged state.

While I appreciated the initial responsiveness to the issues in my home, the response from the…read moreowner when I had issues regarding the cleaning of our oriental antique area carpet that is family heirloom and irreplaceable was dismissive, defensive and lacked any meaningful desire to address the fact that the carpet was returned 14 hours after it had been picked up and now is full of mildew since it was stored rolled up for weeks (since I mistakenly assumed it had been properly dried). The owner insisted that I was wrong and it was not returned the following day to me and did not take any responsibility. As a fellow small business owner, I am sensitive to persons lashing out at any business for not having satisfactory service but this was outrageous, especially being a woman and having a man - that is the owner - speak to me in such a demeaning way - I would never deal with this company again.

On April 20th we had a house fire. It was contained mostly to our mud room, but there was…read moredefinitely damage! Our insurance adjuster recommended Professional Fire Restoration, as they would clean to get rid of the smoke smell and they would do the reconstruction we needed, basically replacing drywall and the door. We were told to have them submit the bill to insurance. They arrived and spent 4 days here cleaning our mud room, kitchen, bathroom, and living room - 4 rooms total. They cleaned everything on the shelves and steamed our curtains and furniture. House looked nice! A few days later, we got a call from them saying they had no one to do the repairs. It was April and we had a hole through the wall- we needed to have it done! We finally hired another company who was able to get the job done. A couple of weeks later, we got 2 checks from the insurance company. One was made out to us AND Professional Fire Restoration for almost $6000. The other was enough to cover the construction company and the electrician we needed to hire. I don't think what Professional Fire Restoration did was worth that much. I have called several times asking for an itemized invoice so I can see how they come up with that figure. Every time, I have left a message with my name, phone number, and e-mail address. I always am told someone will get back to me. I have yet to get a response from them. Needless to say, I don't think I would recommend them to anyone. I hope you never have need for their services, but if you do, hire some other company!

Great service, quick & 24/7. Community engaged and I love that. Great staff. They can take care of…read morefire, water, everything.

I absolutely love this place. They are true to their name. Very quick response. They don't…read moredisappoint. Whenever I have needed them they have been there for me. For me though, they do something else even more important. They are super involved in the community. I tend to notice that sort of thing because I think it's somewhat of a lost art among many businesses today. I REALLY enjoy the classic car shows that they have hosted and I also love the Christmas light show in the winter. I've even seen them at a with a tent at a Halloween festival in Glenville giving kids free candy. They do a really nice job with that stuff. That sort of thing is important to families (at-least it is to mine) so I hope they continue doing it. It makes a difference to people especially in today's economy. So to say I'm a big fan is an understatement. I highly recommend them.

Our church basement was recently extensively damaged by water. Vince and his crew came to our…read morerescue! They pumped out the water, brought in fans and dehumidifiers to dry everything out, removed the damaged wallboard and paneling, and replaced the sump pump. He also gave us advice as to how to keep something like this from happening again. Thank You!!

Had water damage over a weekend, and reached out to Vince. Quick response, excellent communication…read moreregarding what needed to be done and when. Work was completed in a timely manner with an extremely high level of excellence. Everything looks great! Would recommend!

Responded immediately, came the next day, cleaned carpets efficiently and is reasonably/fairly…read morepriced.

Very quick response and extremely professional. I requested service for an area rug, and he was…read morehere within a couple days. I will use again soon for my sofas. I highly recommend.

Marco,Bob,Waverly,and Hiram did an outstanding job of removing the damaged floor and working around…read moreall of the furniture in my house. They were respectful and careful with all of the furniture and belongings that had to be moved. I would highly recommend this company and its workers to anyone that finds themselves in the unwanted situation of a flooded house and need of restoration services.

Great service! Marco and Daniel are the best. They are so professional very polite very helpful…read more Very organized. Very thorough. Can't say enough about them.

This was my first time using this cleaner after I paid $360 to clean our wedding gown after 12noon…read moreon 9.8.23 we got home and noticed damaged and not clean we when back at 4pm the store was close no one answer the the phone both service company van was park in the parking lot. we when back this morning and still the same situation it seems like they are going out of business but they are unprofessional no one should use there services ever.

NEVER GO HERE They…read morelost my clothes and refuse to take responsibility. Scum management. Terrible people.