Tried to rent a piece of gardening equipment that they did not have. They tried to steer us to a…read morecouple different pieces, instead. After calling a friend in the landscape business, we decided to go with one of the items Kesel tried to steer us to. When we went to pick it up, he would not rent it to us...without discussion. Just said we would likely tear it up and No thanks! These guys were not very informed about their own equipment and were not very customer friendly. Go the extra fifteen miles and rent from someone who really wants your business.

This location of Ace Hardware has a great selection and a really solid staff. I was especially…read moreimpressed on the last visit with the attention and knowledge of the employees that helped us out. The location is clean and the selection is pretty good for a more intermediate-size hardware store. It's also mostly consistent with the idea of shopping locally. Ace Hardware stores are operated as cooperative not a franchise, as such each local store has lots of control over design and profits. This location seems to always have some sort of philanthropy effort going on.

With multiple renovations in progress, we shop here two or three times a week for that odd bolt or…read morefunky plumbing bit to fix something. They're a great resource, and I'm thankful they're here for us. They keep on top of stocking, so empty bins are rare. Downside is they're expensive relative to larger, home-improvement type stores, but you can't beat the convenience. The liberal hours are a big plus, something rare in our small town. Floor staff is friendly and helpful... but the checkout clerks? I find friendlier, more personable clerks at the DMV. Clearly, they're trained to be cold fish, absolutely not deviate from the annoying script about the rewards card, and refuse to recognize regular, frequent customers. Seems a little odd (to me) because I rarely need the guys on the floor - I know the store nearly as well as they do - so the only contact is usually with checkout. Heckuva way to treat your profit.

I called the store to see if they matched prices and the girl said yes, so I went there to purchase…read morean item i was inquiring about. After arriving at the store she told me that they would have to now call the competitor store (Rural King) to make sure it was the right item. I was fine with that but after her call she told me she had terrible news. It was that RK currently did not currently have that item at the location she called. I found out that other locations from same competitor did have the item in stock and it could be sent to that store. So I asked her why they cant use that information? Then the girl said that they can only price match up to 20 miles from their store. I don't understand why that makes any difference when items are available and can be sent to the competitors store within their network and for free. So with a price difference of a $100 I got worst news, I will be going to the competitors and most likely not be returning to Buchheits. Reason number 1, PRICE! And number 2, is because of poor customer service.

We drove a half hour here to buy boots because there was a promotion for 20% off select brands. At…read morecheckout the manager had no idea how to interpret the promo and was extremely unhelpful. I would be embarrassed to have someone like this running my store.

I love this neighborhood hardware store. I have gone here many times. It is the stereotypical…read moresmall town hardware store. Things may be a little disorganized, but they have a remarkable amount of supplies here. Brian, the owner, is an incredible resource. They have repaired a clothes dryer for me. They have had gardening supplies and have been helpful with shower parts.

I have lived in town over 20 years and really enjoy Ace Hardware. Sometimes you need the big box…read morestores but so often you need a few things or real help with a project, that they can not give you. Parking is ample and the lot is well lit. Propane gas is available for refill or tank swap. The staff is friendly and knowledgeable. Every time I go there I am greeted with a smile on entry and asked if I need assistance. The staff is very knowledgeable and I can always get help with whatever project I am doing. They offer a military discount and a rewards program that are very helpful. Whether you need to get your lawn back in shape or tools for a job Ace is the Place!!! And the staff really is helpful!! My next project is getting the yard ready for Spring so seeds are mulch are on the list for this week.

I love our local Ace Hardware Store! Any time I've needed something they had it, along with great…read moreadvice. So much better than a megastore. Juuust right. Plus, support your local businesses and community!!

Aviston Lumber is seriously the best hardware store I've found. Everyone is always so friendly when…read moreI go there and helpful as well. If my hands are full they are always offering to help me carry things out which I really appreciate. Both the office and lumber guys are so sweet. 10/10 recommend Aviston Lumber for your hardware needs!

The employees here are completely unprofessional and even rude…read more I went here twice recently when getting some closet organizing parts. On my first trip I was inquiring about whether they had more closet bracket holder than they had on their shelf. An older guy was helping me, and we started to walk towards what I was talking about, when he looked at someone else in the aisle over and asked them if they needed help. They proceeded to send him on a 15+ minute ordeal finding who knows what. Despite the fact that the guy was helping me first, he somehow just stopped and helped them. I left the store, and I don't think he even noticed. I went somewhere else, where they had what I needed in stock... But I needed to get wooden closet rod, so back to Aviston I went. The older guy had already looked up in the computer that they had it and it was sold by the foot. So on I went to the service desk to have them pull it. They only had one 18' length, and they told me I had to buy the whole thing. I didn't mind that, but then they told me that if I wanted it to be cut down the length I actually needed, it would be $5 "setup fee" on the saw and $1/ cut. $6 to cut a piece of 1" closet rod for something that's priced by the foot? No thanks, I just took the whole thing and let it hang 10' out my window. It took about 20 seconds to cut with an old jigsaw. I can understand not wanting to cut wood, but if you're a lumber yard and can't cater to simple requests without charging an arm and a leg, it's no wonder people in Highland go to the big box stores all around. I've had no issue getting Home Depot to cut various things for free. The service desk has a sign on it that reads "Buddy is old and gay" -- in plain customer site. It looks like a 4 year old wrote it, but I'm guessing it was a co-worker. I don't know who Buddy is, but I doubt he thinks the homophobic jokes are much funnier than I do. While I was at the service desk, I got out my credit card, at which point she said we had to go to the front register. I asked if I should bring the wood with, or if we'd need to go back to the service desk. She said she didn't care what I did. Literally in that tone. Rude rude rude. I used to go here 3x a week as a kid, and I'm pretty sure we wouldn't have shopped here so much if the employees were this rude and unhelpful back then. It's amazing this place manages to stay in business.

I hate to point this out but today I made a cash purchase of $39.26. I gave the clerk a hundred…read morethen realized I had a pocket full of change. I tried to give the girl the 26 cents but she'd already keyed in the $100 I tendered and claimed she couldn't change it and apply my 26 cents. What is wrong with these kids? If your job is working at a cash register, you should be proficient in making change with or without the display on the register.

Never have what you need, employees are incompetent and outright rude to answer the simplest…read morequestion and their pricing is the worst. I grew up on a farm where my family would get excellent service from Buchheits. Those days are long gone and we've spent our last dollar there. Ill drive a country mile out of my way to spend our money at their competitor's!!

Staff is friendly and helpful. Store has everything I needed. I like the smaller local shopsread more

They are so nice, and take you right to what your looking for. Great customer service & fair…read moreprices. Free popcorn is a plus.

Call needing small motor part and said where on the way there would be there right at closing. 2…read moreminutes late, closed any way.

Best store for DIY'ers! Hands down, bar none! But always remember, "Take the old part with you!"read more