Service department has always been exceptional. They might be busy and understaffed, but they are…read morealways helpful in solving your problem. Very affordable, quality work.

I love Rural King. It is my second favorite store on the planet. Unfortunately, this rural king…read morelowers the bar. The kids that check you out are more worried about flirting with the stock boys than helping you. The selection here is a lot of bare shelves. No popcorn, hidden location. Try the stores in Swansea or Collinsville. This store needs some work...

I hate to point this out but today I made a cash purchase of $39.26. I gave the clerk a hundred…read morethen realized I had a pocket full of change. I tried to give the girl the 26 cents but she'd already keyed in the $100 I tendered and claimed she couldn't change it and apply my 26 cents. What is wrong with these kids? If your job is working at a cash register, you should be proficient in making change with or without the display on the register.

Never have what you need, employees are incompetent and outright rude to answer the simplest…read morequestion and their pricing is the worst. I grew up on a farm where my family would get excellent service from Buchheits. Those days are long gone and we've spent our last dollar there. Ill drive a country mile out of my way to spend our money at their competitor's!!

These people really go out of their way to help, the only hardware store in town worth going to!!!read more

This location of Ace Hardware has a great selection and a really solid staff. I was especially…read moreimpressed on the last visit with the attention and knowledge of the employees that helped us out. The location is clean and the selection is pretty good for a more intermediate-size hardware store. It's also mostly consistent with the idea of shopping locally. Ace Hardware stores are operated as cooperative not a franchise, as such each local store has lots of control over design and profits. This location seems to always have some sort of philanthropy effort going on.

With multiple renovations in progress, we shop here two or three times a week for that odd bolt or…read morefunky plumbing bit to fix something. They're a great resource, and I'm thankful they're here for us. They keep on top of stocking, so empty bins are rare. Downside is they're expensive relative to larger, home-improvement type stores, but you can't beat the convenience. The liberal hours are a big plus, something rare in our small town. Floor staff is friendly and helpful... but the checkout clerks? I find friendlier, more personable clerks at the DMV. Clearly, they're trained to be cold fish, absolutely not deviate from the annoying script about the rewards card, and refuse to recognize regular, frequent customers. Seems a little odd (to me) because I rarely need the guys on the floor - I know the store nearly as well as they do - so the only contact is usually with checkout. Heckuva way to treat your profit.

I called the store to see if they matched prices and the girl said yes, so I went there to purchase…read morean item i was inquiring about. After arriving at the store she told me that they would have to now call the competitor store (Rural King) to make sure it was the right item. I was fine with that but after her call she told me she had terrible news. It was that RK currently did not currently have that item at the location she called. I found out that other locations from same competitor did have the item in stock and it could be sent to that store. So I asked her why they cant use that information? Then the girl said that they can only price match up to 20 miles from their store. I don't understand why that makes any difference when items are available and can be sent to the competitors store within their network and for free. So with a price difference of a $100 I got worst news, I will be going to the competitors and most likely not be returning to Buchheits. Reason number 1, PRICE! And number 2, is because of poor customer service.

We drove a half hour here to buy boots because there was a promotion for 20% off select brands. At…read morecheckout the manager had no idea how to interpret the promo and was extremely unhelpful. I would be embarrassed to have someone like this running my store.

Always a friendly face who greets me by name. Prefer this store over the big box stores and Rural…read moreKing - great customer service.

Great Hardware store with very competent help who know what you need for any job. They also have a…read moreloyal customer discount and free hot popcorn from their old-style popcorn machine, snag a bag to munch on while you shop!

Had great customer service in the Greenville,il, Odin,il and Mt. Vernon,il locations. Thanks for…read morethe service.

From the owner: R.P. Lumber is a family-owned full-service hardware retailer, building materials supplier, and…read morekitchen & bath design center with over 80 locations serving local communities throughout Illinois, Missouri, Wyoming, Wisconsin, and Iowa. We've been delivering our industry-leading "Best Service. Best Value." promise to DIY homeowners and pro contractors since 1977.