I sent an enquiry for cloissone repair for a vase I owned. I was quoted $100- $200, so I shipped them my vase. That cost me $65. When they received it, they said the repair would be $750, more than the value of the vase. They said if I wanted it back, it would cost me $200. I said I did not want to pay more than double of what it cost me to ship it to them. They said they would dispose of it for me. I told them I was unhappy with this program, no response. I sent a follow up email, no response. Very unhappy with this business. read more

This company and restoration artists are amazing! I was heart sick over accidentally breaking 2 very special family items, one a plate with our daughter's birth information and second the very first gift from my husband when we were dating. I searched out Restoration Services near Boston and couldn't be happier with the repair results! They are as good as new! From the friendly, responsive initial contact, estimate process, frequent updates and payment process you all made it a pleasant experience! Thank you from the bottom of my heart! read more

Restoration Services - Art Restoration Near Me - Arlington, Massachusetts

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I accidentally dropped and broke a ceramic souvenir from Italy. Restoration Services were the only ones ready to take me as a new client - they were fast and professional and now I am looking at my brand new ceramic bottle which was fixed in no time! Thank you very much and keep up the good work! read more

Restoration Services - Art Restoration Near Me - Arlington, Massachusetts

They did a fantastic Kintsugi repair on a Ming dynasty Longquan celadon censor i brought to them. It's a small object that has been valued in someway over the centuries and has a spirit that needed to be honored. There's artistry involved in this type of repair and I couldn't be happier with the results. I now look at it and feel I am, and they will be part of it's history. read more

I've spent tens of thousands of dollars with this company on restoration. Years ago their quality could not be beat and you pay a premium for that quality, it used to be worth it. Not long ago I received 3 pieces back from them, one of them looked like a child took a paint brush to it. While they agreed to correct the work I haven't returned the pieces for fear of further issue. Hoping whatever apprentice or intern they had working on my pieces was sent packing. Would no longer recommend. Edited to add. I'm a bit gobsmacked at the response. The teapot had a chip at the spout. Their quote to me: On the teapot decorated with cranes we would be able to fill the missing piece on the spout, and touch up the repair to be inconspicuous for $400.00. On the vase: And on the vase with the tree design we would be able to bleach and seal the crack, fill small chips, and touch up as above for $300.00. There is nothing inconspicuous about either of these repairs. Both pieces still appear to be obviously damaged and the repaint on the teapot amateurish at best. For a $400 repair and repaint I expect better. Photos added to the review. read more

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Super work fixing an antique lamp that was damaged in shipping. They have a good estimate and had good communication skills, but I was most impressed with their work. If you want museum quality restoration service, this is definitely the place to contact. read more

These folks are miracle workers. They specialize in glass and china reconstruction and restoration, but they also work with alot of other media. If they don't have the expertise onsite (such as painting or jewellry restoration) they can recommend trusted and qualified restorers. I had a broken vase, with lots of pieces. It's a family piece with lots of sentimental value. I was heartbroken. Restoration Services gave me an estimate and discussed a couple of ways to fix it. The less expensive way (a couple of hundred $$) made the vase useable but still with some visable cracks, the very expensive way (almost $1,000!) would have been invisible restoration. I went with the less expensive way. It took about six weeks, but the vase is beautiful and useable again The cracks are almost indiscernable. The quality of work and care are obvious. I am really glad I found them. Something to remember: THEY ONLY TAKE CASH OR CHECKS. read more

Beyond shameless. I actually had let the whole thing go as being one of those 'never again' experiences when this guy has the arrogance & nerve to write this baseless & false reply. It is 'resolved'?!?!?! What are you talking about? First, there was NO written estimate - EVER. More importantly, after my last review you in fact made NO such offer, you did say I could 'contact you' to 'rectify your mistake.' I did this immediately - the same day (which btw was 7 months ago), and then I NEVER HEARD FROM YOU AGAIN. YOU DID NOT REPLY, NO MISTAKES WERE RECTIFIED, YOU MADE NO OFFER TO FIX ANYTHING - FOR FREE OR OTHERWISE. WE NEVER HEARD FROM YOU AGAIN! Every time I look at the piece I feel exploited and ripped off. How dare you write this utterly deceitful post? What's the point? I was quite happy to be done with you people. read more

Was really pleased with this place. Sent a few plates there over the years that got knocked off the wall. They've always done a great job for a reasonable price. Very professional staff dealt with me. read more

I had an absolute horrible experience with this company and would recommend that anyone in need of restoration services go elsewhere! I brought in a chandelier that was given to me by my parents, to have it restored for my new home. I had several broken arms, and needed to have the chandelier rewired. I specifically told the owner himself, Nelson, that I needed to have the chandelier rewired so that it would work on an electronic pully system. Well, they took my money and never put a single new wire into the chandelier. When my electrician came to hook up the chandelier he told me that it was not properly wired for the pulley system and he then had to re-do the work that I paid Restoration Services for! When I called Restoration Services and explained the situation to the owner, he told me that was easy for an electrician to fix and that I should just have them do it. I said that was fine but that I wanted my money back for the rewiring work that they never did. He refused and said that he didn't owe me anything. I have a receipt that states "rewire" for $520, yet this company never rewired anything in my chandelier, and refused to reimburse me. I found the owner, Nelson, to be insufferable and to add insult to injury he called me a liar! I would never recommend this company to anyone!! They are awful! read more

I couldn't be more thrilled with the results. A family heirloom plaque made by my mother and grandfather in 1939 was broken in half during a hurricane evacuation. I was devastated...now the plaque is back after repair and you can't even tell anything ever happened. It's flawless. I'm in awe of how they accomplished the repair and I am so grateful read more

I can't say enough good things about these experts. They made museum-quality repairs to my precious china, invisible to the naked eye. I got a ballpark estimate in response to my emailed jpegs, which was quite affordable considering the sentimental and replacement value of my china. Holly advised how to carefully pack my broken parts and ship to them. When I received the parts, I was absolutely amazed by the quality of their work. I learned to keep all the parts and fragments, handle them carefully and pack them well and separately (don't let the broken pieces touch), and don't reassembly or glue broken parts yourself, you'll chip and glob up the cracks and create more damage. Thank you Restoration Services! read more

Yess.. I am incredibly pleased with the results of a broken glass elephant that my daughter bought in Italy on a study abroad program. It got broken while in college in moving and I collected all the pieces. They suggested a fill in of missing pieces and I wanted it done as perfect as possible so I agreed. I was not sure what to expect and when I opened the perfectly protected piece.. it was more than I expected. Pleasantly surprised and it made my daughter very happy. Thanks restoration team for your service!! read more

Just FYI, glass polishing/refinishing or filling a tiny chip on a glass and a decanter is very expensive: $240 for each chip to be smoothed out on non-valuable items. I declined their estimate because of the expense. If you have lots of money that won't be a problem and I'm sure they do very nice work. Just not in my budget, especially when the cost is 8 times the value. Also, I did not receive any kind of receipt when I dropped off my items and it's quite a drive to retrieve them. Live and learn! read more

Super job all around! Krystal is professional with both answering questions and packing for shipping. The restoration job on my things was wonderful and done in a timely way. I plan to send more items soon. I could not be more pleased. read more

Miracle workers! And lovely to work with. They reconstructed an object d'art that had broken into many pieces and magically put it back together. I highly recommend them! read more

They do a great job. I love the personal attention and quick service. You can bring them anything and they will fix it. We have brought several items, tangled wires, chandeliers, tables with broken screws, you name it, all good. Could not be happier. read more

I sent in 3 pieces of Oriental porcelain. It was a poorly glued teapont spout, a very broken saucer, and a chipped and holed cup. This porcelain is very fine and very thin, I am amazed of the caliber of repairs that were done. I did not pick full restoration. But as far as I can tell, that is what I got...at least visually. I can't even see where they glued the piece together. Being an impatient sort, I didn't like the turn around. But that is OK because the repairs are fabulous!!! The time Restoration takes is worth every minute. And they do keep you updated on where your job is in their queue. But being me, means I'm still impatient. But for work like this, I will wait...impatiently but wait I will. This set is more sentimental that cash worth. So when you need fine porcelain repairs done, this is the place to go. Worth every penny!! And worth every minute it takes to complete! read more

I brought in a beloved teacup that had a hairline fracture so would render it unusable for repair. The staff was very nice and easy to work with - they took the cup, took one week to make an estimate ($135) and asked if I would like to proceed. I left the cup with them and 8 weeks later I just picked it up. I can still see the hairline, but I can still drink out of it and use it as before. They did a great job! Marking 4 stars for price, otherwise for service and quality they get 5! I guess you get what you pay for! read more

If there were ten stars to rate this company, it would still be insufficient! One of their artists restored a lid to a treasured piece of pottery which was broken into several pieces. I never expected it to be perfect, but it is! There is no evidence of any repair. I didn't think it was possible, and I was thrilled to see the results when I received it yesterday. Don't try to repair anything of value yourself. Send it to Restoration Services. They are simply the best!! read more

This place worked a miracle for us and I am eternally grateful. The weekend before Thanksgiving, we realized with horror that a banner which had been attached to a family heirloom antique mirror with scotch tape had lifted the paint from the frame, leaving ugly splotches. We brought it to Restoration Services on Monday. Those kind and wonderful people not only said they could fix our mirror, but they agreed to do a job that would ordinarily take weeks in two days so that we could have it back to hang in the dining room for Thanksgiving. It's a delicate piece and they worked magic on it; they matched the color perfectly on the frame, airbrushed the paint so that no one else could ever tell the mirror had been marred and the price was extremely reasonable. It was ready first thing on Wednesday morning as promised and it looks gorgeous. I cannot say enough wonderful things about the quality of the work and I am so appreciative of how quickly they completed the job. They are the best! read more

Nelson and his team gave us back the use of a '40s Paul Frankel dining room table the surface of which had become so delicate (hand painted but with a later varnish type finish that was lifting and crackling the surface) we had to keep it covered and felt uncomfortable putting much weight on it. We thought it was a matter of time before the major sections of the surface would be lost. The center hand painted base was equally distressed. Then we recalled Nelson and services he provided years ago. Long story short, we brought in a leaf-section, and Nelson said he could in-paint areas of bare wood and apply a coating that would hold the surface in place and even flatten areas that had risen. Remarkably he delivered well beyond what we thought was possible. Today, we enjoy our Frankel dining room set like never before ... enjoying the surface beauty and more importantly, unreservedly, using the table as it was intended. Deeply grateful for his expertise and execution. Wish you could see the B & A to judge for yourself. read more