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    The Custom Shop

    4.9 (27 reviews)
    Closed 10:00 am - 5:00 pm
    Updated a few days ago

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    Response time

    7 hours

    Response rate

    100%

    Services - The Custom Shop

    Bed reupholstering

    Chair reupholstering

    Furniture reupholstering

    3 More Services

    Ottoman reupholstering

    Recliner reupholstering

    Sofa reupholstering

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    Recommended Reviews - The Custom Shop

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    The two chairs were revamped by The Custom Shop

    I love the custom shop! I have a very particular family who didn't want to replace the beat up comfy chairs in the corner, they wanted to get the exact same chairs back.... The associates of the custom shop advised that since the frame is still in good quality, then this would be fine to do (these were originally very expensive chairs 10+ years ago) Custom Shop team were amazing, helping me understand the process and timelines, and then helping me find the perfect fabric. I needed a combination of durability with softness and a luxury feel. I think we went through every book of neutrals they had. The fabric selection was extensive, and I got exactly what I wanted! The timing was fine as well, taking only a couple weeks to do the work. they also readily offer pick up and delivery for a small fee, so one less thing to worry about. I will definitely go back to them when I need to reupholster my dining room chairs. I have to say that I needed to think twice about doing a custom job as opposed to just buying a new chair because the price is quite similar, but the work was really top notch, and I am getting a brand new piece of quality furniture made with the exact fabric and firmness i want! I would definitely recommend this if you have furniture with good bones that you just want to make super comfortable and new looking again.

    Fabric was purchased by me at another vendor, but they made the Roman shades and installed them in our kitchen.
    Charmie C.

    Superb service. I drove to Watertown to ask if someone could make Roman shades for my kitchen. I had my own fabric so just needed to have someone make the shades and install them. Team was very responsive and super knowledgeable. I don't really know about pricing because I didn't shop around too much, but for what I received as the final product, I'd say the pricing is commensurate with quality. The whole project took about four weeks: from my initial venture to the store to installation. I'd say that's pretty great! I would recommend this shop for your custom Roman shades.

    Before Custom Shop

    I have a chair that was my mom and dad's for over 50 years that I could not part with, despite the condition. The team at The Custom Shop did amazing work and all with a kind and friendly attitude. I'm grateful to have this special chair back in my living space. Thank you, Custom Shop!

    This shop is now owned by a new owner, Toni. She graciously reimbursed me for the prior owners shoddy workmanship. I highly recommend dealing with such an honorable person.

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    5 days ago

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    6 months ago

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    4 years ago

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    4 years ago

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    3 years ago

    Toni and her team were beyond helpful in helping me find new fabric for my dining room chairs. I would highly recommend the custom shop!

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    4 years ago

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    4 years ago

    Just one more rave review for the custom shop! They helped me with cushions for built in seating in my living room. It came out perfectly!

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    6 years ago

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    10 years ago

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    Ask the Community - The Custom Shop

    Review Highlights - The Custom Shop

    Toni has been incredibly helpful to me over the covid period where I could not get in to finish my order.

    Mentioned in 12 reviews

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    The Custom Shop - furniture - Updated June 2026

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