I definitely had the same experience as most have, they need a whole new office/scheduling staff. If I was an Office Manager there, I would either retrain everyone or start over with a whole new crew. I called and was put on hold for 13 minutes, then was disconnected. I called back and got the office closed message. I kept calling the next days they were opened and finally got an intake appt virtually. I will say I did receive the links and it was an easy process to do the virtual appt with Dr. Down, she was also amazing. I was told by Dr. Down that I would be contacted by scheduling to do follow up appt and testing. That was on September 27th. I have called and left multiple messages from the portal, called the office, left my number. I have yet to hear back from anyone. Just for reference it is October 18th. Luckily I am not one of their patients that is in a crisis of any sort, otherwise there could be a horrible outcome. I did this review with the hope that they will evaluate their process and know they have a big responsibility when it comes to someone in a mental health crisis. They are failing at this moment in time. I will update this review if things do improve. read more

Right now, I have a very low review of this place. You look for a place to help you and they can't even help you by answering your calls to ask why you didn't get a link to your televisit. My first initial consultation with Dr. Down was meh. Their system had me check in via the healow app. I did that, paid my copay and then the televisit link kept telling me I needed to pay my copay. I called multiple times and they kept telling me they will send a link. Finally Dr. Down just called me. I received a call later in the afternoon to schedule my first therapy appointment and testing appointment. The lady said multiple times that my therapy appointment would be televisit and my testing would be in person. My first therapy appointment didn't even happen. I checked in via the app 30 minutes early and didn't receive my televisit link. 5 minutes before my appointment I called the office. I received a quick pick up stating that there are 3 people in front of me and to please hold. Over 20 minutes later and with my anxiety through the roof because i was late and worried about having to pay a huge amount of money for something that wasnt my fault....and making me late to my appointment, I decided to hang up and call again. Lady picked up and finally said that my appointment was supposed to be in person. Had to reschedule my first appointment with a therapist for after my testing. Now I'm wondering if I'm going to be wasting money going through all this testing if I'm not even going to be meshing well with my therapist. And can I even trust them if my first two experiences have been chaotic. I don't need more chaos in my life! I really had high hopes and was really hoping this place could help me. Now I'm extremely disappointed and worried I'm wasting my time and money. read more

I had an awful experience attempting to seek help with anxiety/depression at Restore Behavioral Health (RBH). Scheduling is a nightmare. I rarely write reviews but after reading the negative reviews online and trying to give them a chance, I want to be sure future patients know what they are getting into. You can find a summary of my experience below; I never actually got to meet with a counselor to assess their services. 1/25/21: E-mailed RBH indicating an interest in becoming a new patient. 1/26/21: Spoke with someone to schedule the intake appointment for 2/8/21 at 2pm and provided the new patient forms via e-mail. I asked for information about copay and login instructions for virtual visits. I did not receive a response. 1/28/21: Followed-up via e-mail regarding my questions. Someone called me to verify the appointment had been scheduled and indicated I could call the Friday prior to the appointment for copay information. They also indicated I should receive an appointment link the morning of my appointment to login for the meeting. 2/5/21: Followed-up via e-mail to investigate the co-pay. I received an e-mail indicating that the billing department was told to call me. This e-mail also stated they did not have my new patient forms. I replied that I sent the paperwork on 1/28 but reattached the information to the thread. I called the office to make sure my paperwork was received and Destiny told me they hadn't authorized my insurance yet but did verify that my paperwork was in the system. Destiny asked me to call back Monday morning (the day of my appointment) for co-pay information. While I was frustrated at this point, I agreed to do so. 2/8/21: I emailed and made several phone calls prior to my appointment (9:45am, 11:03am, 11:43am, 1:15pm) to collect this information and never received a call back. 2/8/21 - 1:58pm: Finally reached someone at the front desk who indicated I "should've been sent a link to login" and was transferred only to receive another voicemail. Immediately called the front desk back and was unable to get through. Called back at 2:08pm and 2:13pm and was unable to get through. At this point I gave up on seeking treatment at RBH. After taking the afternoon off for this appointment (scheduled weeks ago) I would not recommend seeking treatment here. It is a waste of time/energy. read more

If you ever want to receive a call back, don't hold your breath. Move on and find another practice. I called for a solid week, leaving 3-4 messages for an intake coordinator. They clearly don't want any new clients. read more

First, Dr Down is fantastic. However the office and billing staff are a disaster. I went through my employer who offered a set number of visits with Dr Down. The office accepted my care through EAP. For the past two years the office has been harassing me asking me to pay above what EAP didn't cover. This is an unacceptable business practice. They want to send me to a collections agency now. Stay away from this business simply for the incompetent staff and unfair business practices they employ. read more

I will not recommend this place to anyone. The therapist was seen my daughter cancelled all her appointments without any notice. They seem to have problems with the staff that schedule appointments, every time I called I was on hold for several minutes...Bad service, one of the front staffs ladies was so rude. read more

I had a horrible EMDR experience with Jim Roberts. The first two sessions were just history taking...standard stuff. On the third appointment we dove right into the deep end. I wasn't told anything of what to expect, and I was not taught any grounding techniques beforehand. But I trusted that he was a professional. He gave me a weird device to clip onto my earlobes that he claimed would relax me. It immediately made me feel extremely dizzy and foggy brained...like I was in a bubble. It was difficult to organize my thoughts. I told him this and he turned it down a little but we continued. I was anything but relaxed. We started discussing trauma and using the EMDR stimulation, and he kept asking all sorts of leading questions that caused me to jump from topic to topic, barely scratching the surface of each until I was extremely agitated and reeling. By the end of the session I was REELING. I told him how low, dizzy, overwhelmed, and disoriented I felt, and he basically just had me sit for a few minutes before rushing me out, walking in front of me as I stumbled through the hallway. After speaking to other EMDR therapists and patients and doing a lot of research, he did sooo many things incorrectly. EMDR is a very by-the-book practice. You can't just f*cking improvise. He failed to make sure I was in a calm state of mind before coming up with ONE. SPECIFIC. memory to target. He did NOT stop the session and help ground me when I was clearly in distress. He did NOT check in with my physical body based experience before, during, or after the session. He let me leave in distress. He did not warn me about any of the side effects of EMDR I might experience between sessions, nor did he give me any tools to deal with them. And guess what! He wasn't available for another appointment for another THREE WEEKS after that one! During the week and a half after my session I was a complete mess, and it only got worse and worse. I was retraumatized during my session and it was like my body was stuck in flight or fight mode. Dissociation, brain fog, dizziness, nausea, inability to focus, depression,...etc. I kept having fits of crying and feeling like I was going to pass out or die. I contacted RBH to see if they would have Jim call me to reassure me and give me some coping mechanisms to get through it, but he never called. After speaking to others who have successfully done EMDR, they were shocked that my therapist jumped into processing trauma after only two appointments without creating any prior foundation of trust and comfort! Some people spend over a YEAR just working on coping techniques and resource installation before starting on trauma. Apparently the most you should feel after a session is tired. You're absolutely not supposed to leave feeling worse than you did when you got there. Absolutely horrible. I would not recommend Jim Roberts. Instead, go with a therapist that's actually a verified specialist on EMDRIA.org read more

My child, who was already severely affected by Autism, was being practically paralyzed with PTSD. There was NO ONE from South Texas could see her, other than her Psychologist from the children's hospital. There was no one to help with the PTSD. Also, after years of pain brought on with the disorder, our child's medical team needed another diagnosis to explain why there was no progress in therapy. Dr. Down was patient, reviewed all of the medical records, observed the child and delivered an appropriate diagnosis. The clinic continued to see my child for a few months, and my child showed clear and obvious improvements. I wish we were able to keep the treatments, but our van broke down. If we could, we would keep the 200+ mile commute to continue therapy. I have high recommendations for this place. read more

So by now everyone knows I've been a little more than blue lately because I'm actively job hunting after my job layoff. After getting to the final round of interviews and not getting the job for 2 different jobs, it's definitely been a struggle for me to keep my head up. I decided it was time to seek help, and it was pretty hard to find any place that would take medical insurance. Luckily, I found this medical practice on Google and I'm so happy I did. Their model is to treat the whole person, not just medicate you and send you on your way. The initial appointment consists of a lot of paperwork, so if you are a new patient, I highly advise you fill out the paperwork from the website before you come in. During your initial appointment, they will be able to provide you a treatment plan and next steps, I.e. therapy session, behavioral or cognitive testing/evaluation, etc. My doctor recommended therapy along with further testing. Upon my next visit, I met with Dr. Theresa and she was very empathetic and kind during our session. She recommended many behavioral and cognitive therapy tips to try to help me stop worrying and thinking negative thoughts. In the last few days, I have been feeling better and I am more positive about my current situation. I definitely intend to go back! Please note that it is a bit of a wait to get in for the initial appointment, as it took over a month to be seen when I called. However, their waiting room is 100% packed every time I have been in, so naturally, it makes sense why it's hard to get in! Mental health is complicated and different for everyone, but I wanted to share my story because there are other options out there. You don't have to just deal with your sadness (or other ailment), and you don't have to take medication to be happy or feel better. There are medical offices like this one that provide customized behavioral and cognitive solutions that can help you. And they take insurance. Win win! read more

As far as mental health providers are concerned, this is by far the rudest, most unorganized, and unprofessional office of which we have interacted. We have been attempting to get and appointment for over a month (already an established patient) and cannot get anyone to call us back. When we call there is ALWAYS a new excuse - nothing had been handled. The receptionist will blame the providers and assure us that it will be handled that day, but still nothing. This is unfortunate because finding a new provider during COVID when many mental health professionals are not accepting new patients is having a negative effect on their patient - of which they seem to be unconcerned. read more

My daughter used to see a therapist there a little over a year ago. While the staff was very nice, she did not feel she had the right therapist. I've called several times in the last month trying to get her an appointment again, but no one has called me back. It is getting a bit frustrating. Just wish the office would call me back and we could get in with a new therapist. They have all her testing records from her previous visits. I'm having a hard time understanding why they wouldn't want to help a child and why they won't call back. read more

Wow, this place is amazing. I am so glad I found it and chose it as my location for my daughter. It is a one stop shop for all things psychology. In the past I have had to visit several different offices for psychological needs but they have everything under one roof here counseling, neuropsychology, etc.. We saw Dr. Down today for our first visit in our series of neuropsych testing for our six year old. I had neuropsych testing done on my son two years ago in CO and the person that we saw had such a terrible attitude which made the experience very difficult for my son to get through testing. This will not be an issue for us with Dr. Down. She is very people friendly, and it is obvious that she has her patients best interest at heart. I look forward to continuing to bring my children to her. The best part about this office is unlike many other places it doesn't take 4 months to get a neuropsychology appointment! read more

Significant issues with their office staff. They do not return phone calls or emails. Most attempts to call them after 10am go to voicemail. Once in their system they have lost appointments. They seem understaffed or they just run a poor operation. Recommend looking elsewhere if you are not already in their system. read more

Short and sweet! I leave here feeling calm and happy. Definitely helping with PTS and just life in general. They are also mindful of my time, I never have to wait long. They work with children and adults on a multitude of mental health needs. read more

This is a great place. There is a lot of diversity in patients as well as counselors and methods. I felt very comfortable from my first visit on. read more

I called to start appointments as a new patient and I was told someone would call me back. 10 days go by so I call again. I told the Melissa, the receptionist, that I've been waiting for someone to call me. She asked if I was a patient and I said no I would like to be and interrupted me to ask for my insurance. I told her that I want to find another practice to help me and before I could finish, she hung up on me. Keep in mind, I was not rude, I was just direct. . If someone is reaching out for behavioral health, you probably shouldn't have a dismissive, interrupting asshole answering the phones. That's not appealing for potential new patients. read more

Restore what? Not the money I wasted going to the place. The clinical staff was rude and unhelpful. The psychologist was like a weird advice giver read more

This review is past due and I am happy to show my gratitude towards Restore Behavior Health in any form. Reviewing their services and speaking to their professionalism is just a start to the many testimonies I anticipate sharing. I have seen Krystle for about two years, even though I have moved to Austin. I still make it a point to keep scheduling appointments despite not living in San Antonio. I respect this clinic and the staff behind the scenes. Attention needs to be given to the wonderful billing department here in this office. Denise and Jeanette have been so helpful, as it is hard to find advocates who not only do their job, but go beyond what is put in front of them. I have had the joy of experiencing the soft skill of Jeanette's help and assistance and the hard adroit skills of Denise. Both of them helped me obtain what I needed in the brief phone interactions we shared. They went above and beyond and that is the kind of relationship you want with people in a clinic who are dealing with sensitive and mentally hurt people who have experienced trauma. I applaud the way they speak, their love for the work they do, especially during a pandemic, and the ability to be so understanding with others. Seeing Krystle has been a blessing and dealing with the billing department will never be a headache. If anything you will most likely hang up with a smile after your interaction with these wise women. To Denise and Jeanette, you are exactly where you need to be and I am so blessed that my psychologist has a billing team like you, working behind the scene for the patients of San Antonio. Thank you Melinda Down for Krystle and thank you Jeanette and Denise for your assistance. I have a lot of respect for each hand in this process of helping me get better. As far as this office in general I absolutely recommend anyone who needs services to head your way. I strongly admire these souls in this office and I know you will too; don't hesitate anymore on getting the help you need. read more