This is my second time to use Star Physical Therapy, before Total Knee replacement and in May this…read moreyear after surgery. I have just completed three months of therapy and I am very grateful to Andy and his staff for all what they have done for me. A special thank you to Rianna who worked with me mostly. I appreciate you explaining things to me and including my wishes in the plan of care. I have observed that your entire staff is always helpful and caring. Keep up the good work! You all are great! Nilkanthi A. Aug . 22nd 2026

This physical therapy location has an amazing and very skilled staff. They are professional and…read moreabove all compassionate. I highly recommend them.

Professional, friendly, fast & know their stuff. Today, Sunday, i took my very sick 72-year old…read morehusband to the MH Emergency Clinic. A friendly, but very efficient Rachel gave him forms to fill out & checked him in. She explained that the law says they may not take insurance info until the doctor sees him. No wait at all & after weighing him, he was given a bed. RN Bob recorded his symptoms & meds, Harry painlessly & promptly took blood, blood pressure, etc. & swabbed his nose. Travis took 2 x-rays. They gave him an IV against dehydration (bc he had vomited w diarrhea) and intelligent Dr. Chang came in to extensively advise us what the tests revealed & write 3 prescriptions. Was grateful they found no need for antibiotics bc it was a virus. Not pneumonia again. Not flu. We were there 1-1/2 hrs total. Felt better it wasn't as serious as we feared. Also, I was treated there a year ago w high fever, they ran tests & immediately sent me by ambulance to MH West Hospital, saving my life. Far better than the nearby urgent clinic we had both frequented in the past. For true illnesses other than a cold or earache, MH Emerg Clinic is outstanding.

No longer convenient They changed the hours and and now…read moreclose at 5:00 pm, well doesn't everyone else too? Dr. Kazi's medical assistance frequently drop the ball. More frustration. Not the same service as at the Firethorne location. Which is 5 miles out of my way. I may be shopping very soon for a different physician. There is no convenience here. I'm not feeling a need to stay committed.

The one on one personalized therapy that I received at Fyzical is a GAME CHANGER!!! Ayo, Adrian and…read moreKelly are so personable and knowledgeable!!! I would HIGHLY recommend Ayo and Adrian when it comes to PT. They are the best in the business!!!

There was a problem in terms of billing initially, but the owner Ryan was really helpful and honest…read moreand get the problem resolved. Thanks

Great staff - now ATI, considerate of time, level of pain and what doctor orders. All goodread more

This place is wonderful! I have been taking my 13 year old daughter here since May 2019. I cannot…read moresay enough wonderful things about the staff. Karim and Brittney have been so good to my daughter. They encourage her and help her manage her chronic pain. My daughter was diagnosed with Ehlers Danlos Syndrome and it was a very scary and uncertain time for both of us. Karim and Brittney have been a source of strength and calm in a very uncertain time for my daughter. I will always be thankful for the care and compassion they continually show for my daughter. If you are in need of physical therapy then this place is the best. They genuinely care about their patients!

When I tell you that this place has the most amazing therapist...knowledgeable, friendly, and use a…read morelot of specialized techniques. The owner is there almost every time I go and you can tell she started her business because of passion. She hired the right people, that are just as committed to excellence. Great experience and overall feel like home and I always leave feeling better and stronger.

If I could, I would give this place a 10-star rating!!! I…read morecannot express how wonderful everyone at this location has been. Suffering from a sudden and excruciating pain a week back- I reached out to them. They worked me in on such short-notice and ever since have gone above and beyond to help me with the shoulder movement and pain management. Within a week and with 3 sessions so far- I feel so much difference! To be honest- I have been able to bypass the steroids prescribed by the doctor- all thanks to them. Aekta is beyond wonderful, kind and with excellent bedside manners and so is Donna- the other PT I interacted with. I highly, highly recommend Polygon PT Centre at Richmond for their professionalism and their practice of putting the well-being of their patients first. Thank you Aekta- I am beyond grateful for this prompt care.

Small husband and wife team. Very knowledgeable but the 2 appointments I had both started 10…read moreminutes. I like a more hands on PT experience than just directing me to do different exercises while the therapist takes notes. Just my preference when I'm paying $140+ per visit.

Working through "Tenis Elbow" and both Brian and Steven have been great to work with. They both…read morelisten to their patients, modify the therapy if needed and don't talk down to their patients . The receptionist is very friendly, professional and helpful.

I called on Monday to get a Thursday appointment as a new customer. I offered my insurance…read moreinformation to get the exact amount I would owe on my visit. Which is the standard practice for all doctors. The person on the phone could not look that info up then so she advised me - we would call you a day before your appointment and we can find this info the . No calls until 4.30 pm the day before, when I called in. The lady says - yes I have not been able to make my calls yet. When I asked about how much I would owe for my visit tomorrow. She says - I can tell you when you come in tomorrow. I said - I like to avoid surprises before my visit. She mentions - we don't have you insurance info here. She proceeds to tell me - she has 2 other patients in the office. So she is not sure if she can get the payment info for me. This is not a good way to make the first impression. Please follow through on what you committed. 1. The insurance info provided at the appointment booking should be saved. 2. Patients should not have to chase the payment info. You should be able to provide atleast an estimate (we understand this info can change) 3. Finally, why would you make it so shady and not be transparent about how much you would be charging. Customers have a right to transparent charges information. I really was looking forward to this and I hope they improve their new customer experience.

I was in a car accident a month ago and have been suffering through because that's what Moms do…read more.. but I finally decided to get the care that I needed. I was so happy to finally come up with a game plan to get me back moving the way I need to. Dr. Regner is very personable and really cares about getting me "back" to normal... pun intended. His staff is super nice and efficient. So glad to be cared for here!

This place keeps changing my appointment time, the only time they did not change was the first…read morevisit, I signed up the membership of twice a month, but I only got to stretch once in 2 months because they kept moving my appointment to a later time.

I love this place! I have been getting stretched by Kandice for months and it has helped…read moretremendously with my flexibility and mobility, as well as my workout recovery. The center is VERY clean and everyone who works there is always pleasant and professional. I have used other therapists prior to Kandice and they were excellent as well. This is money well spent for me every month. I highly recommend trying them out!!!

Before visiting, I made it very clear that I would not pay anything out-of-pocket and that they…read moreneeded to get authorization from my insurance company first. They assured me this would be handled and that I wouldn't owe anything. However, when I arrived, they asked me to sign a form stating I would be responsible for any charges not covered by insurance. I refused, and they allowed me to cross that part out, which I appreciated. The issue escalated when they asked me to complete additional paperwork through their online portal. I was willing to sign the no-show policy, but I couldn't access that form without first agreeing to the financial responsibility form I had already declined. I explained this multiple times, but the front desk staff didn't seem to understand the concern. After going back and forth several times with no resolution, I decided to leave. Unfortunately, the process was frustrating and disorganized, and I will be taking my business elsewhere.

I got the best caring people at this place .I had 2 knee replacements and went to therapy for…read moremonths .They work with you and take your pain in consideration as you work out .I love them all including the front desk people .But Corrine is the kindest and so funny .I love this place .