I just changed my PCP to Dr. Randa Djendou at Houston Methodist Primary Care Group. Boy did I make…read morean awesome decision choosing her. She is absolutely amazing. She takes her time to explain everything in detail. Her bed side manners are the best I've ever seen by a doctor. Her staff is also extremely courteous. I waited less than 5 minutes in the lobby before they put me in a room. It's been so long since I've been at a doctors office that's promptly with your scheduled appointment time. If you are looking for a PCP see is definitely the one to choose.

I had been going to the same doctor for years and he retired so I had to find a new place. I did…read morelots of research and came across Houston Methodist group and they had great reviews so I had to give them a try. I went to see Dr. Tina T. Luu and she was very informative, listened carefully and was very nice. I will be seeing her for any future appointments since I was so happy with my visit.

It started off good except for the last few recent incidents. My Dr, Dr Safari was so rude. I have…read morebipolar and my manic was showing because I was so nervous I wouldn't get answers which I didn't. He even said should we cancel this appointment because of how you're acting. How sad a Dr couldn't help when mental health was involved. That was beyond disturbing he didn't even care. I left feeling sad and defeated. He was awful to me. Then not too much later I got a huge abscess on my face and I couldn't get an appointment for weeks and this was emergent as it was extremely bad. So I had to find another Dr. but I have all these symptoms and no one wants to listen to me. I continue to experience pain and rashes and stuff and it isn't stopping. No one cares. I'm just blown off. But Dr Safari really let me down.

Went to this establishment for health care. A was a new patient but was checked in quickly. Prior…read moreto my appointment they advised me to bring in my X-rays and reading. Got to the back asked the X-ray technician that X-rays were already taken and to whom could I give them to. A black female came back to speak with me. I noticed she didn't like me asking questions. I informed her that this facility told me to bring them (X-rays and documents) and wanted them to have them and needed an email to send them. Well this upset her, stormed away. Seeing this disingenuous behavior and empathy for patients. I decided to sought out another doctor. The X-ray tech was super nice and convinced me to speak with the office manager. She told me if I didn't this behavior would continue. Which means this female has done it before. Anyways I express my concern and lack of respect and professionalism towards patients. I don't have any faith in the office manger, I told her I believe this behavior occurred before with no Consequences. She replied with a smark response "you are wrong". I bet that medical assistance is still working and she will continue to work there. So I spend $40 today for a doctor's visit where staff are unprofessional to patients. People of Katy, I don't not recommend this establishment, I should have read their reviews before setting up an appointment.

I have been a patient of Dr. Ferrill's since I moved to Katy, 10 years ago. I've never had a…read moreproblem getting an appointment at the last minute for an issue and I have always had a wonderful experience. Today, I had to call and I spoke w/Kate who works the front desk and she was so very caring and polite when speaking to me! Thanks so much for your caring ways!

Dr Ferrill has new front office staff that is AMAZING! I know previous reviews mentioned the front…read moreoffice/ secretary customer service as an issue; however, they now have the must bubbly, warm, and welcoming environment. I've been coming here for YEARS and Dr Ferrill was always worth it, but having the facility change is now the cherry on top!

Convenient location, plenty of parking, clean facility and friendly staff…read more Enjoy the care that the staff here provide. I especially appreciate the onsite lab for convenience.

I was referred to Dr. Indira Reyes-Contin after going to the ER watch center. The watch center was…read morenot at this facility but another hospital. She was very friendly and kind but there was one MAJOR issue that resulted in me feeling WORSE than when I started. If you're someone that's struggling with mental health you MUST read this. Or actually, JUST IN GENERAL. She asked a few basic questions and then some more detailed ones. I told her that my outside psychiatrist told me there's a possibility I have bipolar disorder. Dr. Reyes dismissed that possibility and explained that my symptoms weren't of bipolar disorder just MDD (major depressive disorder) and that it was "normal" to have these mood swings in depression. She prescribed me antidepressants (you don't EVERY give A-D to a person with BP). Started off with 5mg and told me that I'd feel su!cidal the first 5 days but it was a side affect of the medication (first off who even prescribes that?) Well that was not how I felt and I started feeling high the 3rd day. After 5 days I'd then take 10mg on the 6th day. I went through my first manic episode and it was HORRID. That medication worked INSTANTLY and I had immediate aggressive mood swings FAR from this "normal" she said. I made an emergency virtual session that same day this happened with Dr. Reyes and you'd think she would be worried but guess what, she was ignorant and told me to KEEP TAKING IT. "Your body has to get used to it for it to work," she said. What kind of doctor says?? I told her I had all of these symptoms and she STILL dismissed it as a part of the medication. Me and my dad were persistent that this wasn't my normal behavior and that I had gone from feeling grandiose to the next SECOND having an aggressive break down. The session was said to be 30min but it didn't even last 10min. Scammer. My manic episode lasted for TWO WEEKS and she wanted me to take it??? I would've died or kms if I did. I even started having psychological withdrawal symptoms but thankfully my mom flushed these meds down. I went from having to be in IOP to PHP thanks to her. Dr. Reyes should have serious consciences for her actions. I wouldn't recommend this "doctor" whatsoever or else she'll dismiss and belittle your situation. Just because you don't have all the symptoms of something doesn't mean it's NOT a possibility. In summary she's absolutely careless "practitioner" when it comes to the well being of patients.

Absolutely ridiculous. Made an appointment and they couldn't get me in for a month. Told them on…read morethe initial call that my obgyn had referred me(gave them name). Did all the onboarding paperwork, took a day off work and they call me an hour before appointment to tell me I need a PCP referral so they were canceling my appointment. They had a month to check this and tell me and I could have got the referral in time. They didn't say anything about needing it from PCP when I made the appointment. Couldn't believe they didn't offer a solution or catch this the entire month before appointment. Instead just said they were cancelling appointment I waited a month and took a day off work for. Disappointed I will not be trying this place again- since Dr.Kent has good reviews. Get your office together!

From the owner: The CLS Health Cinco Ranch Clinic proudly serves the communities of Cinco Ranch, Katy, and the…read moresurrounding areas. We focus on delivering comprehensive, coordinated care, working closely with your primary care provider to ensure you receive the best possible treatment. Whether you're seeking routine check-ups, specialty care in areas such as Family Medicine, Urology, or Interventional Cardiology, we're here to help.

Need to work on making this facility a cleaner environment. My kids pediatrician is located in this…read morefacility. I arrived close to 8:00 am for a doctor's appointment and made a stop to the ladies restroom, located in the lobby of the building and it was DISGUSTING!!! The smell of urine on all the toilet seats in the restroom was so strong that I thought I was going to become ill if I stayed in the restroom a second longer. The restroom was so unsanitary, I would have rather leave to use the restroom at a gas station. Since I didn't have the time to leave, I decided I wait to use the restroom in my doctor's office.

I cannot speak more highly of this place. I've seen 3 different providers over 3 appointments and…read moreeach time I'm met with kind, compassionate staff that really take their time with you. I am always able to get in same day - today I booked for an appointment within the hour and it started EXACTLY on time. The providers here are so considerate and I feel really cared for. Best kept secret in town if you find yourself unexpectedly needing to see a doctor.

Excellent care from this Village Medical location. The nursing staff, doctors and physicians…read moreassistants are kind and professional at the same time. We had a visit with Mr Sean Yu, PA. He answered all of our questions and gave thorough feedback. He demonstrated great care and concern. I would recommend him as one of the staff members to see as well as Dr Odei. We like this medical office enough that I'm going to switch PCP for me as well as our child. I don't know what else to say except that booking an urgent care appointment is painless here! You can book online or call them. Highly recommend

Yah it's a fancy building but you think the lobbies would be a bit more comfortable if they're…read moreplanning to make people wait around for so long after their appointment time. Not sure if the doctor had some issues with a patient and ran over or if admin just can't book properly but it's a little ridiculous. Consider the patient checks themselves in and can even process their own payment, I don't really understand how complicated the remaining admin work has to be... however, they're unable to give updates or estimates so you can end up waiting up to an hour or so past your actual appointment time. Like I've renewed my Drivers License in a short turn around time. It could be that earlier appointment had arrived late as I did see admin staff letting patients check in well past their actual appointment time. Again, that's something the office staff should be able to monitor a bit more responsively. I might would recommend arriving about 30 minutes late if you don't want to wait around cuz they'll let you in anyway and then you won't have to wait. Also, don't any of your paperwork online or on your phone. The receptionist doesn't check their systems so you'll apparently just sit around until you finally get up to ask if the doctor is ever going to call you back. Redeeming quality of the shop being one staff member, I think Tiffany was her name. She caught me in the lobby thinking I was on the way out... when I told her I hadn't been back yet, she promptly fixed that issue. I was with a doctor within ten minutes from that.

I have been a patient of Village Medical for over 25 years and patient of Dr Lee Edwards for at…read moreleast 10 years. I have really liked having Dr Edwards as my Doctor. I tried to reschedule my appointment with her last week after the automated system sent me a message that my current August appt with her was cancelled. When I called to re-schedule I was informed she was no longer with Village Medical. I asked where she had moved to and was given no info. I have sent messages in Patient Portal. No responses. Normally a letter or notification is sent out if a MD is leaving a Practice. I reached out to the Practice Manager and left 2 messages. No response. I spoke to someone in the Call Center today to ask what was going on that none of my messages were being returned. Come to find out the Call Center and Billing & Insurance Center is now located in Central America which is why everyone who answers the phone has a heavy foreign accent that is barely audible unless you are Hispanic. I think this is so unprofessional that there has been no communication to her long standing patients or all of her patients for that matter that she was leaving the practice and what my choices were for having a physician take over my records. It is terrible that Dr Edwards is gone, she was a great female Doctor and I will miss her terribly. I am so disgusted with how Village Medical has handled this that there is no reason for me to stay with them as a patient. Dr Edwards is gone so I will look elsewhere for a new MD. It is also ridiculous that when you call into the office all calls are being routed to a Call Center in Central America instead of someone local here in Houston, Tx taking my calls. To say I am appalled by all this is putting it lightly. Dr Edwards and her Nurse Heather were always so good to me and I felt well taken of by them. I'm unbelievably disappointed.... I started with Village Medical in 1998 and I'm now 69 years old. Changing PCP's will not be easy but Village Family Practice is not comparable to how it use to be. Such a shame....

I brought my 5 year old son in to see if he had fractured his leg after a scooter crash. Of course,…read morethis happened on a Saturday evening right before Christmas, so I waited and came in first thing Sunday morning. I used the app to claim my spot in line and it notified me when to come inside. We had just enough time to grab breakfast and sit in the car to eat. Once inside, check-in was fairly easy and the nurses and staff were friendly and pleasant. After a simple X-ray and a visit with the Dr. it was confirmed that my son fractured his tibia. The nurse who wrapped his leg with a temporary splint was so courteous and careful with my son. We left with a CD of the X rays and an official report from the Dr. about the diagnosis. A few days later, a nurse called to check up on my son to see how he was managing his injury. I have nothing but great things to say about our experience at Next Level and highly recommend it to anyone. Tip: try to wait in the car and use the app if you can...lots of sick people in and out of the waiting room so you're better off minimizing the time you wait inside. Overall, I have nothing but wonderful things to say about our experience at Next Level.

Best urgent care experience. Not a bad wait. Staff was professional and knowledgeable. Very clean…read morefacility. Felt safe and cared for by competent medical professionals.

Tip: Arrive 30 minutes earlier. :) Excellent care! Five stars! Thank you to all staff! Dorothy…read morecheck-in lady, Marissa guided me to the breast area, techs Tae and Michelle G. were thoughtful and patient to take the breast images. Fantastic experience!

I was turned away for my annual mammogram because I was a few minutes late. This was the first time…read moreI made an appointment at the Katy location. I usually go to the Memorial City location, but I had to have it done before a certain date. I took half a day off from work and live across town. Traffic was awful and I struggled to get there. I called them to let them know I was going to be late. The person helping me could not find my appt. When I got to the hospital, I was told that they did not receive any notification that I was going be late. I explained the issue and the desk clerk was not helpful. She said she had to check something. She spoke with someone behind a wall and came back to tell me that I had to reschedule. I was livid. She proceeded to tell me when would be a good time for me to reschedule. I just walked out and rescheduled at Memorial City myself. They are really nice there. I will never recommend or ever go to the Katy location. They are unprofessional and have zero grace. Memorial city has always been awesome.