Surprised to see the other reviews. I have called customer service multiple times. The wait time is…read morealways short. Each representative has been pleasant, patient and answered all my questions. I didn't give 5 stars because one of the reps wasn't very knowlegeable, but overall a positive experience

Hides behind legalese. High fees. Not transparent. I have…read morejust pulled my money from them and would never use them again.

Extremely friendly people and extremely helpful! This is my first time buying a home and they were…read morevery patient answering all of my questions! And very fast on getting back to me! So incredibly happy with the service I've received!

We talked with Customer Service Rep Heather Kim. She was very kind and explained everything,…read moreanswered our questions thoroughly. We would definitely recommend Rathbun if this is how they do business.

Very professional, friendly and knowledgeable. Kyle was very helpful and concerned about my…read moreinsurance needs.

From the owner: Whether you're looking for homeowners insurance, auto insurance, renters insurance, or another…read morekind, I'm here to help you understand the insurance coverage that may best fit your needs. Serving the Lansing, MI area since 2022, I can help you understand your coverage options so you can protect what matters most to you. Stop by in person, reach out online or call to get a free quote today.

Top Notch , High Quality firm. They are super knowledgeable and very detailed. been with them for…read moreover 30years!!

I have always had positive, friendly, and swift interactions with the agents. Whether it be by…read morephone or via email correspondence. Andre Clark

I am extremely disappointed with the way this claim has been handled by the claim specialist, Jen…read moreSchlier. She was rude, unwilling to listen, and very difficult to communicate with throughout the process. Experiences like this can truly damage a company's reputation. A claims department should be staffed with professionals who know how to treat clients with respect, empathy, and professionalism -- especially during stressful situations involving claims. It is frustrating to pay monthly premiums expecting support when needed, only to feel dismissed when it is time for the company to step up. Based on my experience, I hope the company seriously evaluates the quality of customer service they are providing and the people representing them. I would strongly encourage others to do their research carefully before working with this company.

After our home was hit by a tornado, it took two weeks for an adjuster to come out. One month…read morelater still haven't seen a dollar in coverage. We've paid in for 35 years and never made a claim.

Great insurance company to deal with! Very responsive and helpful. HIGHLY RECOMMENDread more

From the owner: COVID-19 - Our goal is to continue to service our State Farm customers as efficiently as possible…read morewhile keeping you and our team healthy. In accordance with Federal and State guidance, our office will be staffed but we will not be allowing customers in the office. Payments (no cash please) and documents can be slid under the door. Payments can be made on statefarm. com by clicking on Pay Insurance Bill with No Login Necessary or by calling our office 24/7. License #: MI-0112283

They were great about following up after the initial request. They followed up with a quote very…read morequickly. Unfortunately, I did not go with them at this time, but will definitely keep them in mind when it's time to renew.

From the owner: Looking for a customer-centric insurance agency? Look no further than the Amanda Clark Insurance…read moreGroup! As a multi-lined business, we offer a wide range of insurance products from various carriers. Our founder, a Christian woman, aims to create a familial atmosphere for all our customers. Plus, we have English-speaking staff as well as translators for Tagalog and Bisaya. Join our community and let us serve you today!

I've bought all kinds of insurance from this family owned company for over 20 years... They're the…read morebest!

From the owner: We have been selling all forms of Personal Insurance, Commercial Insurance, Life & Health Products,…read moreAnnuities and Bonds since 1929. As the 8th largest privately held insurance agency in the United States, we have relationships and leverage with hundreds of local, regional and national insurance companies.