had to have eyes dilated twice. doctor was busy with other patients. doctor never apologized for…read morebeing late to finish exam. eye exam eye pressure done with a hand held device and done by aide. never had this before a little uncomfortable. the whole eye exam was different from previous ones. it was rushed and then slowed down. total of 1 1/2 hours for simple eye exam. not happy. may not go back to him.

Good care, reliable, and competent. Office staff can be a little hectic but the doctor has…read moreexcellent bedside manor and care.

Dr. Solinsky is excellent and the office is well-managed!…read more Such a thorough check-up and any issues are thoroughly explained.

The medical experience has been fine. But the Patient Portal DOESN'T WORK for my wife or me. Our…read moreaccounts have been blocked. Numerous phone calls and email links to reset passwords haven't helped. We can't see detailed bills of what we are being charged for, and we can't pay bills online either. The multiple level automated phone answering system doesn't offer a solution- just unrelated options. We want to see a detailed patient history but cannot access any records. I would like to try re-register as a new customer to start over but that option isn't offered either. Followup customer service should be more user friendly online..

Great service! Doctors took care of me very quick and answered all my questions! They seemed to…read morehave changed doctors and things go much faster than before! i use to wait over an hour and now was seen within 15-30 mins. Staff is polite and very nice! great selection of glasses as well

Terrible Customer Service. And they scheduled me on a day they were closed for a "holiday." It is…read moreDecember 29th, it is not a holiday and I should have been informed before taking time out my day to come to the office to find it closed.. I wanted to support local business but not after the lack of customer service... FORGET IT.

I recommend not going to any Refocus office. They charged me a separate charge to give me a…read moreprescription for my eyeglasses - no other eye doctor has charged me extra to do that since that is the point of me going to the eye doctor. In addition, they somehow billed my insurance using codes that resulted in me having additional charges not covered by the insurance. Again that has never happened at any other Eye Doctor I have ever been to. I believe these issues may be due to dealing with a large corporate structure instead of a local Eye Doctor's office. ReFocus in a corporation buying up local offices and consolidating billing and policies such that they extract more money from patients while providing poor service. I called them to see if they would address any of my concerns before posting this, but I could not even get anyone on the phone who had any authority to help me in any way.

I received excellent care. Through their efforts and diligence they were able to notify me of a…read morecondition that needed addressing before it could get worse. Couldn't thank them more

A few days ago I was just minding my own business, when suddenly the lens of my glasses popped out…read moreof the frame. Of course the tiny screw was impossible to find. I drove to Primary Eye Care Center in Bloomfield because they are much closer then my usual optometrist's office. It was very busy when I arrived. I was okay with the wait because I had no appointment, nor had I ever been here before. I waited around an hour, when the very nice lady named Denise said she was ready for me. I handed her my lens and my frame, she took them to her station, in around five minutes the job was done. My glasses were also sparkling clean! Denise didn't charge me a penny for her work. Thank you so much Primary Eye Care Center and to Denise for repairing my glasses so quickly!

The staff were very friendly and considerate of my time. The Dr. D is very professional and…read moreexplains things at an understanding level. The optical shop tech was fantastic and helpful

I really loved this place. I was able to change my appointment day of due to weather. They also…read morementioned that if I needed to cancel because of the weather I wouldn't have to pay the cancelation fee which was nice. When I arrived the front desk ladies were so kind and patient! Getting ahold of my insurer took a little longer than expected and they were really great about communicating with me. The exam went well and was pretty fast. Any questions I had were answered and made easy to understand. I would definitely recommend!

I've been a patient here for over 30 yrs, always great service and always made time during any kind…read moreof eye issue that was deemed urgent. Dr Richardson is awesome and very thorough, he did all the research for me when I needed surgery to make sure everything went went and even took care of me post opt. Can't say enough. My kids still go there hoping to make it a 3rd generation with them.

I will begin with the outstanding care that I received from both of the Doctors. I have known them…read morefor so many years and the staff always are very welcoming with great eye contact and a smile. I was very pleased that Dr. Paul Gaudio was very thorough with my eye exam. He was able to point out right away that I needed surgery on both eyes. Mary one of the staff sat down with me and explained everything and the process that I need to follow. She also scheduled all my appts. that I needed after surgery. The office experience that I had with the receptionist was just Outstanding with a smile and answering all my questions professionally. I have referred other people there and will continue to do so!!!! I will rate this place a five stars!!! Thank you

Excellent care from initial visit through post-surgical care. Dr. Nicolas was recommended to me by…read moremy primary care doctor who had her own corrective surgery done by Dr.Nicholas. High praise for his care and manner. Office staff is also nice to deal with....pleasant and patient.