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    Richard Manganello, MD

    3.0 (2 reviews)
    Closed Closed

    Services - Richard Manganello, MD

    Eye surgery

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    8 months ago

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    7 years ago

    Good care, reliable, and competent. Office staff can be a little hectic but the doctor has excellent bedside manor and care.

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    Prudhomme Vision

    Prudhomme Vision

    3.7
    (17 reviews)
    0.8 mi

    Where to start? TLDR; wrong billing for insurance, then tried to get yet more $ out of me to…read morecorrect; badly wrong PD on Rx that rendered this year's AND last year's glasses worthless. Longtime patient. My insurance pays for either contacts or glasses 1x per year, not both. Last year did contacts - fine. This year, was very specific about glasses Rx. Received the Rx, but also "just because I was there" was talked into a quick contact eval which amounted to putting in the lenses and reading the chart; no change in Rx. There was no corneal eval, no rotation check, nothing, but I paid some extra at checkout for the service. Then the problems: insurance wouldn't pay for glasses because Prudhomme had billed for a contact fitting. After several increasingly aggravating calls, they billed the insurer correctly (but initially told me I'd need to pay even more $ for the contact eval; eventually they relented). For several reasons I ended up buying glasses from another vendor my insurer recommended, and - surprise! Prudhomme had my PD Rx wrong (too narrow) by about 10mm. Not sure how this is going to go with the current glasses vendor, BUT after a couple hours, it occurred to me I bought glasses a year ago (2024) that were unwearable - turns out Prudhomme put the wrong PD on THAT (earlier) Rx too, complete waste of my money.

    I made an appointment at the Westfarms location for a 1:30 appointment for an eye exam. I arrived…read moreat 1:20, as I was asked to do. No one told me the doctor was behind schedule. No one told me only one doctor was on. At 2:05, I asked why I was still waiting. "Sometimes things happen that change the schedule by a few minutes." I responded that 30-40 minutes is not "a few minutes." I wasn't able to escalate my complaint as the office manager was not in. The receptionist, while pleasant, was useless. I left. I had plans in the afternoon, and my time is valuable. At 2:10, I received a call from the doctor. He said there had been earlier "emergency," but he could see me now "without having to wait." Only, I had already waited. I said I wouldn't be coming back then or ever. The next morning I received an auto-email as if I'd no-showed for the appointment, reminding me to "reschedule for a better time." The customer service was awful, and neither the receptionist nor the doctor cared about wasting my time and did not offer a discount or incentive for me to return. I would never recommend this practice

    Richard Manganello, MD - opthamalogists - Updated July 2026

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