It was an okay experience. Nothing out of the ordinary. Nothing special. Really beautiful…read moreestablishment.

Horrible quality! I'm not giving my money to this place…read moreever. I got plenty of services with them and is always a hit or miss. I had a pedicure today and is ugly!!! I can see my ugly toe nails cause after asking for a darker pink and giving to her, she still gave me a see through pink. I can see all my imperfections and even nail polish from my previous pedicure. $61 went down the drain.

I got a chance to stop in this afternoon for a fill and design…read more The salon is beautiful. You walk in and are greeted by someone immediately. There are pedicure chairs on both sides of the room. From over hearing the ladies in the chairs they loved the ease of use for the massage parts. The center of the room is where you get your nails done. Plenty of spaces for multiple people. While I loved how my nails turned out, the price is a little $ from the precious location but overall totally worth it. Now to get them to serve wine or mimosas and we will be all set. I'll be back there in 2 weeks for a fill.

Got there checked using their own check in system. Waited - shopped --bought a puzzle at toy store…read more Spent 40 minutes walking around. They said they would text since they took my number. Came back. Girl asked me my name. I gave it to her picked my color. Asked her questions about their colors etc- then was told it was my turn. YEY! Sat at table 1 then some lady decided someone else was supposed to go before me. So much for their dumb process. The nail tech told me- I'm so sorry but someone else is ahead of you. I left. Would never go back there and waste my time again. Too many other nail shops that actually have it together. PEOPLE THERE'S A REASON THEY ONLY HAVE 1.5 STARS

We were there for 2-3 hours. And, did not get what we…read morewanted. The black nails were to fat and i told them i wanted it a coffin shape and i got and I got a rectangle. I can't even get started with the white one, they were meant to be short , but slim. They were slanted, fat, and they look like bubblegum nails. she even asked the nail tech if he can make them slimmer and a little bit sharper. The nail file didn't even make a difference and he didn't add pressure. I will say, the pedicure was average.

Very rude, spoke Hmong among each other, while doing my fill. Fill was okay, but if I want rude and…read moreloud I would go to a dive bar.

I went in for a manicure. I told the girl I wanted to keep the length, just shape the nails. She…read morethen just started chopping off my nails. Unevenly at that. The girl drew blood on my left pinky nail. Then she buffed the ends of the nails where she cut. That's all she did. End of manicure. No cuticle work. No buffing of the nail bed. No cuticle oil. No massage. NOTHING. They then charged me $41. Just to cut my nails. NEVER AGAIN.

Sahlan saw me and my nieces for a Christmas Eve manicure. It was great. Each nail tech was kind and…read moreattentive. They helped make our family Christmas Eve even more special. Thank you!

My old nail tech opened this shop 2 years ago so when I was back in town, I had to go visit to get…read moremy nails done. Such a clean, peaceful vibe in there! Vi is the owner and she does the best nails in town! She takes her time and is very precise. I got the builder gel (hard gel) and there was a ton of colors to choose from. I got chrome and it was a total of $70-75, normally is $60. She also is quick so I was in and out within around 60-75 minutes. I'd recommend making an appointment online before arriving but can definitely walk in. They currently only have a few techs working so if it's busy, you may have to wait or come back if you walk in. Highly recommend this place!! Small business owned.

An amazing experience for a LONG overdue mani/pedi. My manicure is customized and they listened and…read moredid exactly what I asked for! Ge was wonderful. We had great conversation. The owner was lovely as well. Everything was clean and modern

I love coming here, I've tried SO MANY places in town and never loved any of them, but everyone…read morethere is so nice and my nails look better than from anywhere else! It's clean and not loud, and a great location. I've gone here for months and can't wait to get my next set!

Bean did a great job. Nice new location on London Rd…read more Spacious waiting area, tasteful decor and plenty of parking available.

I saw Jenna and she did amazing! She made it clear that if I needed touch ups or anything to come…read moreback by. She also introduced me to some helpful products for my thin nails.

I can't remember the name of my tech, but she did a great job! I went in for an acrylic fill and…read moreshe was incredibly gentle and consistently asked if I liked the way they looked to make sure I was happy. The place was very cozy and clean kept. Lastly, this is something that's very important to me at least, my tech only checked her phone maybe once for a split second and had limited conversation with her coworkers. It felt like my nails had her full attention and she did not lack any small details like my cuticles or spots on the side. I would 100% go back!

Horrible! I got a pedicure and an acrylic overlay. I chose an overlay because my natural nails have…read moregrown out so nicely and I wanted to protect them from breaking and keep them growing. It's only been a week and they are already lifting. The guy put on the acrylic when it was so runny that every single nail had acrylic leaking and running on the underside of my nails. Which he had to file the under side of my nail damaging my natural nails, it made them extremely uneven in thickness. For example one corner of the nail was thin and the other corner was super thick. Didn't get all the acrylic filed under my nails so it's literally chunky on the under side. He had to push hard with the drill into the corners underneath my nails to try to get it and the drill was hurting and burning my skin. I'm a hair dresser and the chunks it gets caught on everybody's hair and now the lifted parts are snagging hair too. It was like he was in a hurry but I was literally the only customer in the entire place. The lady who did my pedi did a great job and they look great, that's the reason it's 2 stars instead of 1. I'll never go back. As a single mom who chose to treat herself for the first time in 3 years, I am sooooo disappointed this is what I spent money on.

I had a truly disappointing experience at Lotus Spa, and it centers on the actions of Dr. Michelle…read moreFacer, the medical director and owner. I made a simple mistake on their new online scheduling system and reached out to correct it. Rather than receiving any understanding, I was met with a rigid "policy," no exceptions. Even worse, Dr. Facer refused to address the situation personally. She left her staff to deliver her decision instead of taking responsibility for the response herself. And that response? I would still be charged for the appointment I accidentally booked -- but I was "welcome" to schedule another appointment for the following week and pay for that one too. That is not customer service. That is not leadership. That is a business owner choosing to hide behind policy rather than help a customer who tried to fix an honest mistake immediately. I was literally preparing to book additional services when this happened. Their unwillingness to show even minimal flexibility made my decision easy: I'll take my business elsewhere.

The service was wonderful as always. It really is a great, relaxing experience when we go in for…read moreour husband/wife pedicures. The staff is is warm and friendly. Big shout out to Janel and Kang for another wonderful pedicure

I've only been to Jill. She is an expert with the fillers and Botox that I have now received twice…read morefrom her. I am happy that I found Sakura after moving to the area. I had a regular dr I'd seen for years for everything, and a couple I've had to try when moving. Those didn't end the worst, but not great. Jill is a true talent.

I waited several weeks to leave this review because I wanted to make sure I wasn't reacting…read moreemotionally or out of haste. After having time to reflect, I feel strongly that other clients should know about my experience. I would encourage anyone considering this clinic to carefully consider before subjecting themselves to work with Sarah. Based on my experience, I found her communication to be unnecessarily hostile and lacking in understanding or professionalism. There are other clinics in town that I believe provide a much more respectful and customer-focused experience, and I will personally be taking my business elsewhere. Here is my story: I initially came to this clinic because I wanted my skin looking its best for my wedding. I spent around $800 on Botox with Kassie, and both Kassie and Sarah knew that my goal was to have good skin for my wedding photos. I then wanted to schedule one or two facials before the wedding, specifically to safely remove peach fuzz. A few months earlier, Sarah had used a blade to remove it and accidentally scratched my entire face, leaving small cuts and scabs across my chin. I understood that mistakes happen, so I didn't hold that against her. This time, however, I specifically communicated my concern to Kassie. She recommended a different tool that she described as being "cut proof." When I arrived for my scheduled facial, I was told the tool was broken and that we should reschedule. I had already rearranged my work schedule and made arrangements for my animals to accommodate the appointment. I asked whether there was another service I could receive instead, but was told they didn't offer anything else and that we should simply reschedule. Kassie then suggested calling in a prescription for acne. I provided the necessary information, went to the pharmacy, waited in line, and then discovered the prescription had been sent to the wrong pharmacy. I had to drive to another location, adding roughly another 45 minutes to an hour to an already wasted appointment. A few days later, I returned for my facial and paid around $350. I also asked about fitting in another facial before my wedding, and Kassie told me to call and schedule one. The next day, I noticed an additional $100 charge. When I asked about it, Sarah told me it was a cancellation fee. I explained that I had not canceled the appointment -- Kassie had asked me to reschedule because the tool they intended to use was unavailable. At no point during that interaction was I told that I would be charged a $100 cancellation fee. I would have been much more understanding if this had been clearly communicated to me at the time. Instead, I was charged after the fact and then told that it was simply the clinic's policy. I tried to resolve the issue respectfully over text during business hours. After several messages went unanswered, I received an automatic reply stating that the clinic would be unavailable for several days. I responded that I wished the issue could have been addressed before she was away because I felt the charge was unfair and had never been explained to me. Sarah's response was extremely hostile. She took offense to my referring to her being "on vacation," even though I was simply referring to the automatic message saying she would be unavailable. The conversation escalated from there, and I was ultimately told that I was no longer welcome at the clinic -- one week before my wedding. The $100 itself wasn't the issue. It was the lack of communication, the fact that I was charged for an appointment I did not cancel, and the way my concerns were handled when I tried to address them. I have spent thousands of dollars at this clinic and expected basic professionalism and customer service. Instead, I left feeling disrespected and extremely disappointed. Although Kassie is nice to work with, I would never work with Sarah again.