07.03.26 - My gf took me to watch 'Young Washington' here this morning…read more Was pretty busy for the first showing of the day. Concession Area, needs to be more organized and a smoother flow. Took my gf and I about 15-20 minutes just to get to the counter, with only 4 people in front of us. Once we got to the counter, it seemed like the attendant just woke up or didn't seem like she didn't want to work this morning. My gf got gummy bears, and bottled drink, and I got chicken tenders, a fountain drink, and a large popcorn, for my gf and I to share. For the attendant to take 5-10 minutes, just to get a cup for my fountain drink, and a large popcorn, and ring/checkout, is way too long. Once, my gf and I got into the theater, we both liked that each row is separated by a wall. That prevents kids or anyone else, from kicking the back of your chair during the movie. The seats are nice, leather, and they have a tray that swings in front of you or out of the way, all depending on your needs or preferences, which we like as well, so there is not placing any of your drinks or food on the floor or on the seat next to you, if there is no one sitting next to you. Later on, mid movie, my gf figured out that the chairs recline !!! After she adjusted her chair, she adjusted mine, and I was like WOW !!! much more comfortable, LOL.

As we showed up with toddler in hand and our viewing was canceled I most say Hollywood and their…read moreemployees made it more than already for making it up to us! I work in Cx service daily and I must say they went above and beyond!! Thanks you all!

I remember coming here when the first got 4dx and I had to walk out with my lady because they had…read moremaxed the volume so high it was unbearable. I wrote a review about it and it seems to be rectified. I've gone now 2 or 3 other times and it's been great. The new spiderman was awesome in there. I unfortunately lost my wallet. Didn't realize it till I got home 30mins away from that theater had to drive back. They actually had my wallet at the front, cash still inside was even more surprising. Thank you to amc staff for looking out. Since I had came all the way back and it was now rush hour traffic I saw another movie (a-list) ice-cream man, horrible movie. Can't win em all.

Is this theater trying to cut costs by skimping on the AC? It must have been at least 82 degrees in…read morethe auditorium--specifically the Dolby cinema in Screen 15. The commons area is cool and comfortable, but once you enter the auditorium and sit down, it becomes uncomfortably warm. I did a keyword search for "AC" and "hot," and there are tons of other complaints, including several from the last few days about other screening rooms. It's over 95°F outside with high humidity, and the theater was at least 95% capacity. Please fix this.

Went on a Sunday afternoon. Not too busy. They have an arcade in the front entrance…read more The staff were very friendly and there was an employee in the front welcoming customers. Large popcorn and 2 sodas (both refillable) for $28. Concessions stand is self serve, except for hot foods/items. The restrooms and hallways were clean. The seats are peeling though- hopefully they renovate/upgrade them soon.

First date out to the theater and there was no hot dogs,butter for my popcorn and the floors were…read moreslippery and the seats were in bad condition. I my need to go to the newer theaters for my next date.

I visited to watch the recently released movie "Micheal" (Michael Jackson) movie. Located in…read moreJacinto City, this is a central spot for my friends and I to meet and watch a film. Offering wide leather reclining chairs with no issues, it's a cool theater (as far as I've experienced). Bathrooms are kept clean as well from what I've seen, and the Staff are pleasant (those I've encountered). Located in a shopping plaza, there's, of course, plenty of parking available. This location (for my friends and I) is often our go-to because it's less crowded and we stand to get more times to choose from. It also doesn't hurt that across the parking lot is Marble Slab Creamery, a nice place to grab a sweet treat after the show. Check it out!

Lights, camera, convenience! Cinemark Tinseltown Jacinto…read moreCity has been my go-to theater for years. It's right off I-10 and not far from the Washburn Tunnel, making it an easy and strategic stop--especially for cheap matinees when I'm trying to dodge traffic I've even timed appointments at the Discount Tire next door so I can catch a movie while my car gets worked on. Pro tip: make an afternoon of it with a happy hour stop at Chili's in the same plaza before your show--apps, a margarita, then a short walk to the theater? Yes, please. This theater knows its audience. They regularly feature Spanish-language films, anime, and more alternative or niche flicks you don't always see at big chains. It's a small but meaningful sign that they're paying attention to the community they serve, and I respect that. Inside, it's mostly clean and has been upgraded with recliner seating, which at this point is a must. Last visit, they didn't have Snow Caps (devastating, I know), but they do offer self-serve butter and little popcorn salt cups so you can fine-tune your snack game throughout the film--love that detail. Overall, it's a laid-back, affordable, and surprisingly thoughtful place to catch a movie, whether you're here for the blockbusters or something a little off the beaten path.

This theater has really gone downhill since the were bought out. I used to come for the dollar dogs…read moreand popcorn. No more dogs and the only popcorn you can is a handful and a small drink or a big bucket. I used to come here 3 or 4 times per month, but now I will drive another 15 miles to another theater. Will not be back.

How you sign in to get your tickets is a little iffy and the screen wouldn't work correctly to sign…read morein but when we finally got it to work, it was fine. Military discount is appreciated. The screen glitched for a bit but then it was fine. Good for a date night in the area.

Customer Feedback - Damage Control, Accountability & New Leadership (Emotionally Expressive…read moreEdition) I have always loved IPIC. For years, it has been my go‑to place when I want to escape into a movie wrapped in comfort, luxury, and atmosphere. There is something special about arriving there -- from the moment you park your car, you feel like you're stepping into an experience rather than simply attending a show. It's a place that usually understands how to make guests feel cared for. But this visit felt different, and not in the way I expected. As soon as we entered the building, I noticed changes -- subtle shifts in the aesthetics downstairs, a feeling that the signature IPIC polish had dimmed just a little. When we reached the upper level, the ticket staff greeted us politely, but no one explained the new process for blankets and pillows. What used to be a seamless part of the luxury experience was now unclear and uncommunicated. It may seem small, but those details matter. They set the tone. Inside the theater, the service delays were noticeable. We waited far longer than usual, and when our food arrived, it came without plates, napkins, or any of the thoughtful touches that define IPIC's standard. Two pans were placed in front of us -- presumably to be used as trays -- but it felt improvised, not intentional. When we needed containers for our leftovers, we had to leave the theater entirely and walk to the bar. In a luxury environment, guests should never have to chase down basic accommodations. At that point, I knew something was off. I asked to speak with a manager, hoping for clarity or at least acknowledgment. The first gentleman who approached us was condescending, dismissive, and lacked empathy. His tone alone made the situation feel worse. I was genuinely taken aback -- not because mistakes happened, but because the response lacked the respect and professionalism IPIC is known for. So I asked for another manager. And that's when everything changed. The second manager approached with calm, experience, and sincerity. He listened -- truly listened -- without defensiveness or excuses. He explained the recent change in ownership, acknowledged that the ball had been dropped, and validated every concern I raised. His apology felt genuine. His demeanor felt grounded. His willingness to take accountability felt like leadership. He didn't try to minimize the experience. He didn't try to shift blame. He didn't try to rush the conversation. Instead, he focused on resolution, clarity, and restoring trust. He addressed every issue, ensured we were taken care of, and graciously offered passes for a future visit. I didn't want money back -- I wanted acknowledgment, accountability, and assurance that someone would take ownership of the problem. He provided exactly that. And because of him, I left feeling hopeful. Final Impression IPIC has always been a place that blends luxury with comfort, and while this visit revealed areas that need immediate attention, it also revealed something far more important: the power of leadership that listens, cares, and takes responsibility. The second manager reminded me why I fell in love with IPIC in the first place -- not just because of the reclining seats or the gourmet food, but because of the way the brand has historically made guests feel valued. I am genuinely looking forward to the new changes and hopeful that IPIC will return to the exceptional standard that made it a beloved destination. Mistakes happen -- but accountability, empathy, and corrective action are what rebuild trust. And on that front, IPIC delivered.

Shocked... Hubby and…read moreI hadn't been to the movies in a hot minute, so we took advantage of a free night together. Unfortunately... eeek. First, I do want to give credit where it's due. The welcoming team was friendly from the moment we walked in, and the bartender was wonderful. Even though they were out of every wine I asked for (seven different selections!), she really tried her best to find something I'd enjoy. The only wines available were bottles at a much higher price point, which was disappointing. I'm still wondering what happened to their wine selection. Hubby did enjoy a nice cold beer served in a frosty glass, and that was perfect. Dinner was actually pretty good. The steak was cooked perfectly, and the lobster mac and cheese was tasty, although there wasn't much lobster to be found. Now for the theater itself... The seats are definitely showing their age and are getting a little rickety. Service was almost nonexistent. The one bright spot was a food runner who kindly pointed us to the QR code for the menu and even offered to bring us a printed menu. He was great. We ordered our movie snacks, but that's where things really went downhill. The popcorn was as stale as stale can be, the M&M's tasted old and a little funky, and somehow my club soda came with about four ice cubes and wasn't even very refreshing. The movie itself was good, and we still enjoyed having a much-needed date night together. Overall, though, it's sad to see this theater slipping because it used to be the place to go. I really hope they can turn things around. In the meantime, we'll be on the hunt for a new favorite theater. I'd love to hear everyone's recommendations!

The employees are rude thi smell inside to watch the movie is horrible smells like a dead rat…read morehorrible just horrible not many snack choices either do not come movie is not even in spanish this us not what the website said wish I could put no stars

Been coming here for a few years for the Spanish subtitles, yet recently we went back and the place…read moresmelled really bad like it hasn't been cleaned in forever. Looks old and needs to be updated. Also the seats are uncomfortable and the quality of the movie is not so good. Prices are cheap so you get what you pay for.

I love cinemark because of the loungers and how comfy the seats are. Obsessed with the reclining…read moreseats because once you've experienced them you can't go back. We did the xd dbox experience for the spider man movie, and I liked the 4D movie experience with the heated loungers and the vibrating chairs that matched the tempo of the movie.

Last night was my first time seeing a movie at Cinemark 18 and XD…read more My favorite part about this theater is the grand set of stairs leading up to the entrance. They offer a great vantage point in the parking lot, allowing you to easily spot the person you're waiting for, and making it easy for them to spot you. The theater was clean, lines weren't too long. Greeters and ticket scanners were kind, efficient and a little silly, wanting to make you laugh. I always appreciate the kindness and cheer of others, especially around the holidays. We didn't get any snacks, having just eaten dinner down the street at El Tiempo, but the concession lines were short and seemed to movev quickly. The theater also served alcohol for you adults who may be interested. This theater has D-Box, motion-enabled seats that are synchronized to the movie as well as more standard auditoriums. We were in a 3D auditorium without D-Box. All seats are luxury lounge recliners. We watched Wicked For Good, which was showing in multiple auditoriums. It was a great movie night and this is a theater I would recommend to others and to which I look forward to returning.

Date night with the girls, they wanted to see Toy Story 5 and we prepaid for the 550 movie that…read moreprocess was painless, you walk in they scan you phone and you are in. They even allowed me to make a food purchase prior to the movie and it was placed in my seat when I got there. We bought lots of snacks for the girls to eat. The seats were very comfortable and there was not a bad seat in the building. We even had a refill on the popcorn. So delicious

Pearland Premiere has been in Pearland as long as I've been there which is a long time. Premiere…read moreCinemas is a chain with locations in and out of Texas. I've been to a few other than the Pearland location and I can say there is nothing fancy about Premiere. You're not going to get massive theaters with the latest technology, atleast not at this location. This location is located in what I call middle Pearland. It's situated smack dab in the middle of a strip of businesses. It's the closest movie theater to me which makes even more appealing to me. Customer service has always been good for me. There are only six theaters here so usually they play the latest movies to come out. The theaters vary in size. You're not going to get stadium seating here. Just one, flat level of seating. They recently did some remodeling, so there are very comfortable, reclining seats. The sound is what you would expect in a theater like this. You may even hear the movie next door. I do like the concessions here. They have self serve popcorn which is a game changer for me. It always seems fresh to me. The benefits of self serve is that you can butter your popcorn in layers. The soda and icee fountains are self serve as well. As far as I know, refills are included in all that stuff. You also have your typical candy, nachos, and hots dogs as well. Manage your expectations here and you will have a good experience. You can't beat the prices here, and if you're a movie buff like me, that means alot. I will be back.