This company's representative, Mark Babson, was and continues to be responsive to inquires and…read moreproblems. I purchased a swim spa with Covanna top and it is fabulous. I have their spa attendant service and their technician is great. I highly recommend this company and continue to utilize their services.

On 3/10/25 I submitted a repair request online for my Sundance spa. The next day I received a call…read morefrom the service department, and they explained in order for me to get on their schedule I'd have to pay a deposit of $329. Although it seems like a lot of money, I understand the reasons behind collecting a deposit (customers unexpectedly cancelling appointments, technician time to travel and diagnose issues, etc.). I paid the deposit and we confirmed the next available appointment was 3/20/25. On 3/14/25 I got an email (no phone call) telling me "Due to unforeseen circumstances we will not be able to complete your spa service on 3/20/25. Instead, we will be there 3/25/25". I was so frustrated and disappointed they had picked a new date without discussing it with me and that it was 5 days later. I discussed the issue with the service department, they apologized and said that was the earliest date. There was nothing more they could do. On 3/25/25, the day of my appointment, I get a voice message that said they needed to cancel the appointment and reschedule for 3/26/25. Because I have a fenced in yard with dogs I took the day off of work to be here. I'm beyond frustrated with NE Spas. Conveniently they took my money in less than 24hours but they have no problem rescheduling my appointments for 16 days. By the way their policy is no monetary refunds just store credit. So that's not even an option. I feel trapped because they have my money and left me no other option but to accept their dates.

I had a very disappointing experience at the Boroughs Family Branch YMCA today. My group arrived at…read more12:15 PM for pickleball, adhering to the facility's 15-minute transition rule following the 11:15-12:00 Pilates class. While we were simply picking up a net to prepare for our time slot--without even entering the room yet--the Pilates instructor shouted at us, claiming she had the room reserved until 12:30 PM. Actually her class was done and she already packed to leave the front door. The room was completely empty. As long-term members, we were not interfering with her class or disobeying any regulations. Being yelled at in public for no reason was humiliating and unprofessional. This level of disrespect is not what I expect from YMCA staff, and it truly ruined our day. I hope management addresses this behavior, as instructors should maintain a basic level of courtesy toward members."

I had reviewed the Y in Westborough a couple of months ago. I joined to swim - to swim laps. The…read moreschedule says LAP SWIM, and a varying number of lanes are open depending on the time of day. Nevertheless, the staff doesn't seem to understand the meaning of LAP SWIM. They allow people to linger and stand around in the lanes while people wait to swim. I understand accommodations are made for the elderly and special needs people. If you're a serious swimmer, don't join. I would like a staff member to leave a contact number for a discussion.

Had my first massage tonight with Laurie. She is excellent. Very attentive, thoughtful and…read morepersonable Place was clean, quiet and relaxing. Exactly what I wanted. Going back next week.

What a wonderful place!!! Very new age, you can feel the peace and tranquility even before you…read moreopen up the door. Today was my day of relative novices in their trade. Shannon, mother of 2 small kids, recently joined the ranks of massage therapists. And found herself under the mentorship of Caroline Harris. Caroline's new age approach to holistic healing, polarity and light, adds a spiritual dimension to massage that is very relaxing. Shannon is very mindful of her bedside manners and treats the body with respect. She was so concerned with too much pressure, so I can't say I got the type of deep tissue that I favor... BUT I can say, her approach was thorough, very on target with stretching me and with an eye for the human body even before contact. I could feel the energy flow as she performed her massage, and that was a very welcome bonus. I walked in excruciating pain. Walked out not pain free but relieved and walking much loser and better. They use natural oils and I LOVE the lavender. I started meditating and matched my breathing to her flow... and I went into a deep and relaxing sleep. I booked my next and look forward to coming back over and over again and experiencing polarity therapy and clearing chakra. New age you must be thinking... Weird... Yep, it works. Don't take my word for it. When you put down the advil and forget where your ibuprophen is... you'll be a believer. Customer service you may ask? Everything you expect and then some. They call when they say they will. They have a well organized list of the groupons, so if you don't have your voucher number - they will find you. Its a peaceful and relaxing experience from booking to walking out the door. :-) HEAVEN

My kidds love the summer programs. They also attend the winter and spring break session. Both…read moremy kids ask when they'll be going back. My daughter has even told me she wants to be a counsler there when she grows up. We'll be signing them up again next year.

i attended the karate program here for multiple years and had a very enjoyable experience! i'd…read morehighly recommend this facility to anyone who is interested in sports, martial arts, or physical fitness in general!

I love this place! It's a great way to exercise and get both the infrared and sauna exposure all in…read moreone. Cardio classes are difficult! Yoga, stretch, core are also difficult but in a different way. You can come 24hr a day, multiple classes and times. Plus there's free weights so you can get a pump session in addition to the hotworx classes This place was so good during the winter, that infrared light really felt good! The staff is friendly and helpful. Highly recommend joining this place. Use this place alone or in conjunction with your workout. Take care of yourself and add those stretch and core classes.

I started working out here nearly a week ago with my daughter and husband. We love it!!! Workouts…read moreare either 40 min or 15 min and we sure sweat! They have showers in the bathrooms so my husband can shower before work. Yes! Results are amazing just after 1 week!

Amazing experience and we had a great time. Highly recommend to try it. Nikita is very kind and…read moreknowledgeable don't hesitate to ask any question he will explain everything.

From the owner: Featuring the ultimate new concept in Sauna - now it's Mobile! All the enjoyment of Sauna brought…read moredirectly to you. Traditional Sauna experience, pleasure and enhancing benefits like: relieves stress, relaxes muscles, fight illnesses, flushes toxins, improves cardiovascular performance, induces deeper sleep, cleanses skin, burn calories. Mobile Sauna conveniently available 24/7 at your home, office, on the beach, on the lake, anywhere at all. Also Mobile Sauna has karaoke and it's great for private parties, birthdays, bachelor parties or just a barbecue in the backyard with friends and family. Our facilities include sauna room, shower, kitchen, Lounge room with 2 Loaf sofas and 2 chairs so you can comfortably fit 6 to 10 people. We specialize in - Sauna Rental, Sauna Repair, Sauna Accessories, Party Equipment Rental Service, Sauna, Alternative Medicine, Naturopathic Practitioner, Sauna Supplies, Spa, Massage Therapist, Karaoke, Sauna for Rent and much more. Thank you, we'll see you soon

I was referred to Let It Flow Massage & Wellness Center by many and decided to give it a try. To…read morebe honest, it was more than I imagined. When I arrived for my appointment, I was greeted by the most welcoming and friendly woman, Michelle. I got a tour of the facility which was very clean, organized and impressive. Being there felt like a warm hug. The 1.5 hr massage left me feeling relaxed, lighter, with not a care in the world. It was without a doubt, the most unforgettable, relaxing experience ever! Knowing I booked a sauna to follow was the only motivation for wanting to move a muscle. The sauna was high-end with the option of soft music. Not imagining I could feel any more relaxed, as if entering another dimension, this felt so healing. The staff are accommodating, knowledgeable and experienced. This is a professional center where quality care is provided. I definitely will return, rebook, and recommend.

This place is amazing! Michelle's vibe is so calming and relaxing it's so easy to start chilling…read morethe moment you walk in! All of her services truly give you a life changing experience. I was suffering from some depression and after a few visits with Michelle I was so happy again. She improved my sleep and overall life. She is wonderful