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    Reyes Tree Service

    5.0 (2 reviews)
    Open 7:00 am - 7:00 pm

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    Cascade Tree Works

    Cascade Tree Works

    (48 reviews)

    I have used this company multiple times and am always impressed with the work and professionalism…read moreexhibited by the well trained staff! High quality, great results, easy to work with. The only company I will use for my trees.

    Since I can't directly reply to your reply to my review ... I will attempt to respond to your…read moreresponse here. First and foremost I called you folks the week prior to service because you were on my calendar for an appointment "early February-follow up". At which time I was told I would be contacted a few days ahead of time with an exact scheduling time. That never took place. Actually it did, but it was via email that went into my spam folder so I never saw it. I don't know to look for something if you don't know it exists. Hence my recommendation that when a person reaches out to you, you should contact them in a manner to which you are 100% sure they're able to get that message. An email many times goes into a spam folder, so if your client never confirms they got that email, another form/attempt to confirm they are good with the date and time is surely not unreasonable. My true first "notification" that you were showing up at my house Wednesday morning was a phone call five minutes prior saying we will "be there in five minutes". When in reality, my first notification was you guys knocking on my front door, because my phone is silenced until 7:30 and Gino called at 7:29 so that's zero advance notice. Again, because your email went to my spam folder. Second, the 3.5% might have been discussed in August but that was six months prior to the actual work date, you truly don't expect your client to remember the nuances of a conversation six months later, do you? My guess based on the email that went into my spam folder this is not the first time that has happened because the only two things mentioned in that "seven day" advance notice is a date/time to expect you guys and a reminder of the 3.5%. However, had I been given the notification the couple days prior as I was told I would've gone over that and I would've used the check to pay for the balance not my credit card. But because I was only given and I'm being gracious here five minutes notice I had no time to go over the "what to expect" portion of the document, which I didn't find until after your people were already gone and I had paid the balance. Five minutes is not prior notification in any business. As for an e-signature, that is different than consent over the phone. Over the phone is consent to do work, an e-signature is me actually signing something electronically via email. As I told the young lady over the phone, my e-signature is not "Deb Aylor". Which is why I know I never signed anything. Had the term they used been consented over the phone I would've acquiesced and agreed to that indeed I had done that I'll even give you a pass on the 3.5% being discussed at that time consent was given. My major concern is your company is still not acknowledging if you don't hear back from the client after sending an email seven days prior that you should indeed following up with a phone call/text message to be 100% sure your client is aware of the date and time of the appointment. Own it! It's not a confirmation of service until both parties agree the date and time works. An email from you saying this is when we are going to arrive is not your client saying great I agree that that works for me. It may work for you, but it may not work for them and with no confirmation from the other end, there is no agreement in place. Your lack of ownership on this point seems completely unprofessional to me. You keep insisting that you sent out notification which you did, but you got no permission for me and no agreement that time worked for me. Had I been given the notification I would've said could we do it the next day because my niece is going in for surgery and I'm going to have been up for 48 hours with little to no sleep and would like to sleep in on that day or could you come later in the day because that time doesn't work for me. I wasn't given that opportunity. You literally were at my front door before I knew to expect you that's unprofessional.

    Reyes Tree Service - treeservices - Updated June 2026

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