My oriental rugs were picked up, nicely cleaned, and returned in a reasonable amount of time. One of my rugs had a hole in it, and it was repaired without asking for that service. I can't even locate where the hole was! Great job! read more

I needed a rug cleaned but really no way to transport it easily. Most places I called charged for pick up and delivery, but Reza's didn't. Best of all, they did a great job cleaning my expensive rug, and they picked it up and dropped it off as promised. They were very flexible with pickup and delivery, showed on time as promised (no 4 hour windows). I only used their rug cleaning service, so don't know about the retail service, but I was extremely pleased with rug cleaning. read more

In the world of antique rugs, there are people who know what they're doing, and people who make you think they know what they're doing. Reza is the former. His expertise is unparalleled in Chicago, but he's humble about it. His collection is vast, with over 3000 antique Persian and Chinese rugs. Shopping for rugs can be intimidating, and to be honest, a little embarrassing if you aren't familiar with the terms, regions, tribal groups, etc... Reza is patient and takes time to explain the difference between all the various types of Persian rugs. I can't recommend this place enough. I personally have 4 rugs that have been purchased from Reza over the years. He has steered me in the right direction when it comes to quality and function. read more

Just bought a beautiful Persian kilim here. Saw it first on the store's website and then went to check it out in person. The fellows at the store were really helpful, showing me a lot of different rugs and kilims despite the fact that they are quite heavy to move around. I ended up buying the one I liked online, and love how it looks in my living room -- just beautiful. A nice experience all around. read more

I recently had several Persian rugs cleaned here. Reza's did an excellent job; they all look beautiful and are fluffy to the touch. A 100% silk cream field rug was also cleaned to perfection, removing a spot of blood to boot! Pick up and delivery was speedy and convenient. Reza is an exceptionally nice person dedicated to providing a high level of customer service. I highly recommend this business. read more

I had 5 rugs cleaned by Reza. The good news is the cleaning looks great. The guys who picked up my rugs and then delivered and relaid them were terrific. So why only 3 stars, because I was given a verbal estimate about the cost of cleaning plus new rug pads and then when Reza suggested a fix on a small rug, I asked him what the charge would be. We discussed this by phone. Initially he said $250 but when i said it was a lot for a small rug, he said he would do it for $200. He did not put anything about pricing in writing. When the work was done, I asked what the total bill would come to and he said $1200. From the bits and pieces I had gotten from him verbally I had it tallied at under $1000. The repair he said he would charge me $200 for he charged me $240 for. My suggestion is be sure you have your work and its cost in writing or you may also be in for a price surprise that exceeds what was verbally said. read more

After a mishap with a flooding we had to replace 3 beautiful old Persian rugs in our house. Reza worked diligently with our insurance company to assure getting a comparable value rugs to replace the damaged ones. The shopping for these rugs was an out of this world experience. One beautiful rug after another was rolled out in front of us by the wonderful staff. Reza is extremely knowledgeable and helped with understanding of the origins, patterns and value of each rug. The three replacements we purchased were delivered with padding and put in exactly where we wanted them. Over the years we have taken rugs back there for repair and washing. Each experience was better than the other. read more

I have been using Reza's to clean my rugs for several years. Their customer service is great. They do a very good job of cleaning the rugs. Their employees are very friendly and helpful with placing the rugs and trimming the rug pads just right. I will continue to use Reza's for years to come. read more

My family has invested in and enjoyed rugs for many years. My father gave a me a rug that I cherished, but I found later that it had suffered extensive damage from dog urine and moths. I was very upset and thought it was lost. I took it to Reza after calling and explaining my situation. After assessing it and fully explaining the steps he would take to restore it, he assured me that it would amaze me again if I trusted him. I am very glad that I did. Seeing the rug restored to its original beauty gave me such a wonderful emotion and I was very grateful. The turnaround time was half of what he originally predicted. We sat down for tea after and he told me of his history in the rug business; this man has a passion for his trade that is rarely encountered. I have not spoken of his collection. To do it justice, you should visit the shop. Even if you don't intend to buy a rug at first, you should go just to appreciate the richness of color, history, culture, and quality that he has available. And if you are curious about a piece, any number of hours searching on the internet will not afford you the same expertise that Reza could provide you. Now you must believe at this point that I work for him considering the depth of my praise. Well, I can assure you that as a fourth year medical student from Houston, Texas, with a Mexican father, I do not work for him -although, I would consider it. Although the parking can be tricky to find (it is, after all, in Lincoln Park), a visit to Reza's rug gallery is always pleasant. Whether it is to save a beautiful investment, or to consider a new one, this is the only place in Chicago you should consider visiting for a rug of quality. On the topic of price, there is a wide range of rugs available. I bought an early 1920's Sarouk small rug that was quite reasonable. In other words, there is something for everyone. If you are thinking of a purchasing a rug, visit this place. read more

Rugs are a passion of mine and I have bought quite a few rugs from Reza's, and am happy with all of those purchases. I have had them repair and clean quite a few others and the work has always been appropriate to the piece being handled. It is hard to find a rug merchant you can trust but Reza is it: he represents his merchandise fairly and accurately and his prices always make sense. If you are knowledgeable about rugs you will find many interesting pieces at Rexa's. If you are new to the joys of antique rugs and need guidance I couldn't imagine a better person than Reza to serve as a guide. read more

Amazing selection and even better customer service. I'm an interior designer and had a fantastic experience working with Mustafa and Reza on a project for a very particular client. My client is ecstatic with his purchase and the guys made this a very easy and pleasant buying process. I definitely recommend Reza's Rugs for all antique rug purchases. If their showroom does not have exactly what you are looking for, they will find it for you. read more

Hate to give a bad review because the first time I sent my rugs out they came back fresh and clean. Unfortunately, this time when sending my rugs out, they were returned still wet and with a strong musty moldy odor to them. Further, my pet has since begun experiencing allergic reactions to the must or mold and I now have to send the rugs out again (though I'll be sending them elsewhere this time.) Another added strange happening this time around was when I sent them out, I was given no return date. About three weeks later I called to inquire and was told they'd be brought out the next day. So...were they just sitting around gathering must and odor wet? Were they forgotten? Or were they ever fully cleaned at all? It's a mystery, particularly since my larger rug came back with the same stains it left with. Very disappointed. Total waste of money. read more

Mr. Reza did an excellent job in cleaning and repairing our carpets. His prices are very reasonable and he is professional as well as prompt. When one of the replaced mats was too thick to accommodate our doors, he returned with a thinner replacement and also readjusted a larger carpet. I highly recommend this service. read more

Reza's did a beautiful job cleaning and repairing our persian rug which had been severely damaged by cat clawings. We thought it was beyond repair but they delivered it back cleaned and so well repaired that it is almost impossible to see where the clawing took place. They also repaired a bad fringe job that had been done by another repairer years ago. In addition they were prompt, polite and helpful. Couldn't have asked for more! read more

Excellent work on a oriental rug that hadn't been cleaned in many years. Exceeded my expectations. I am happy every time I look at the beautiful colors brought to life. Customer service was also exceptional. read more