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    RH Seattle | The Gallery at University Village

    2.4 (111 reviews)
    Closed 10:00 am - 8:00 pm
    Updated 2 weeks ago

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    Mardig S.

    I know that people who are unhappy tend to write reviews, but I'm amazed when I see negative reviews for Restoration Hardware. Not only are their products superlative, but our experience with their customer service is almost not to be believed, it was so good. We bought a sofa, and we love it. But, what we didn't really pay attention to was the taco effect of the fabric we chose. For months since we bought it, RH at U village in Seattle has been helping us to determine how to handle it. I'm frankly blown away with the over the top concern and efforts they have made to make it right for us. And they did. I won't go into the details, but frankly, if I was on the other side of me, I would have told me to shut up and sit down. They instead treated us like royalty. I can't over emphasize how happy this company has made us, and what loyal customers we are now as a result.

    Stitching on the down coving is separating everywhere.
    Jennifer S.

    We have purchased many pieces from RH in the last 3 years. Most are falling apart. I have two slipcovered linen sofas. When we took the covers off to have them cleaned all the down was falling out of rips in the undercovers the cotton fabric is so thin that it is ripping in many places. I will never buy another piece from Restoration hardware. It makes me sad because we were very good customers buying all our outdoor furnishings and these two sofas, lighting, bedding and much more over the years. We have had these two sofas for only 3 years and are a household with two people so they get light use. I won't ever buy an upholstered piece again from RH. On all pieces I will look carefully at the quality

    Molly M.

    Lies Lies Lies. I bought the Churchill chair in custom leather ($2800!!!) and the quality is crap. Dont fall for their customer service guarantee (lies!) and quality assurance (made in china!). If something goes wrong, they will turn their backs on you.

    Looking at wood finish samples - so many options!
    Jenny B.

    Why did it take me so long to find this place? It's my new favorite home store! So many great ideas that are as beautiful as they are functional under one roof. High tech meets excellent customer service with the associates wandering around with iPads looking for opportunities to help. Seriously - customer service associates with iPads - brilliant idea! They can look up styles, colors, inventory, sales prices, etc. all with a few taps on the iPad right then and there wherever you are on the showroom floor. Then they can follow up immediately by printing or emailing you a shopping list and quote of the pieces you're interested in - very impressive and VERY convenient! I'm in the market for new dining furniture right now and feel like I've looked all over! High and low, the good, bad and the ugly looking for design ideas. It's tough to find just the right piece in the right size, color, price range and shipping timeframe that we need. I was next door at PB and was pretty much ignored the entire time I was there. So walking into RH and being greeted by associate Texiara was a breath of fresh air! She was so helpful, friendly and gave me some great ideas. I showed Texiara a small picture on my phone of our dining room space and gave approximate dimensions - then she asked me a few questions about how we would use the room - were we looking for something only for special occasions? Or maybe something for everyday that would be easy to clean? She made an effort to connect with me and get to know a little more about what I'm looking for. Texiara gave me some extremely helpful tips about matching vs blending wood colors in the same room. I was so overwhelmed with the options for the past few months. But after one 20 minute visit with Texiara and I feel like I have a lot more clarity on what we're looking for. Certainly we're headed in the right direction now! Looking around the store and talking to a few other employees during my visit was more of the same. Ready to help, eager to answer any questions and they seem genuinely interested in our little project. I was surprised to hear that the employees are not paid on commission - but then maybe that's why the atmosphere was so delightful and comfortable instead of the usual stress and pressure I've felt at other stores. Restoration Hardware was a new a pleasant shopping experience for sure! Wish their prices were a little more in my project range but then sometimes you get what you pay for. See you again soon RH dining collection!

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    3 years ago

    Have worked with this RH location on many occasions and have had nothing but fabulous customer service. Thank you!!

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    8 years ago

    Restoration hardware sent me 5 pounds of unsolicited catalogs. This is extremely wasteful.

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    12 years ago

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    Page 1 of 3

    Ask the Community - RH Seattle | The Gallery at University Village

    Review Highlights - RH Seattle | The Gallery at University Village

    It was incredibly easy to set up an appointment with an interior designer, and the experience was seamless from start to finish.

    Mentioned in 2 reviews

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    RH Seattle | The Gallery at University Village - homedecor - Updated May 2026

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