Why a review of a hospital?…read more A family member recently had to have a serious operation. Let me start over and say, a family member recently had an operation here at this hospital. We all know every operation is serious. With this being said, let me state how the family member, and the remainder of the family, were treated at this hospital. UCHealth - Medical Center of the Rockies is a beautiful hospital, or Medical Center. After parking, we walked up to the building, and WOW! Beautiful! Impressive! Oh, parking is free in the large private parking lot. Walking into the building, WOW! Again, WOW! Beautiful interior! It was a hospital or Medical Center, yet it didn't feel or look like a hospital or Medical Center. This is the way hospitals should be. The landscape is beautiful, and rightfully reflects Colorado. The interior is sleek, pretty, yet not overstated. I knew why I was there, as my family member was having surgery that morning, but it didn't feel like that, it is hard to explain. With the facility not feeling like a hospital, it seemed to take away some of the stress of the surgery. Employees certainly tried to make us as comfortable as possible, under the circumstances. The waiting areas were comfortable and quiet as well. Every need was met by the employees/staff, or met as could be possible. Patient privacy was certainly kept and HIPAA laws were followed. The cafeteria is nice, with plenty of food options, and the food was good. The cafeteria is large, with plenty of seating for everyone. There is an outdoor seating area, which is not like most outdoor seating areas. As previously stated, the landscape of the facility rightfully reflects Colorado. This extended seating area has plenty of nooks and crannies, so you can eat privately, rest, and relax. I won't say anything else, except if you have to be at the facility for any reason, check out the outdoor seating area located just off of the cafeteria. There are some restaurants around the area, close to the hospital. There are also several shopping centers around, with convenient stores (such as Target) to purchase any needed items that you forgot to bring with you, so don't worry about that. Care was top notch! Absolutely no complaints here. The doctors and nursing staff were wonderful, committed, and really care. Questions were answered, special care and follow-up were given, and nothing had been left undone, or no questions answered. UCHealth Medical Center of the Rockies, is an excellent hospital. I'm very glad my family member had their surgery at this location. Thank you to UCHealth Medical Center of the Rockies, for the excellent work and care of all of us. It's truly, truly appreciated.

My father was in a motorcycle accident and in ICU for 6 days. The care in the ICU was outstanding…read more However, yesterday he went to a step down unit, and they are horrible. No one at the nursing station, took over an hour to get a call light answered. Then Aaron the charge nurse yelled at myself and my sister in the hallway. He was trying to state the rules but in the rudest and unprofessional way, his face was bright red and clearly already in an agitated state. My father was in a serious accident and we as family are stressed and sleep deprived, I would think that a nurse would have the professionalism to speak to families in a respectful and caring way. Aaron did not, as someone who works in health care, I would never have someone like Aaron representing my facility. My father's call light was on for over an hour and no one came in, but Aaron is concerned about how many people are in the room, and that I did try to go through an door that someone excited that was connected to the unit, but did not. I did not think it was that big of an issue since the doors go to the same unit, however do understand why it would be an issue. Aaron could have approached the situation in a more professional way and spoken to myself and my sister like adults and not children. I am even more concerned that a nurse would show his agitation towards a family, how are the patients treated? Does he get irritated with them? I am also concerned that I was told I would be kicked out and not be allowed back, so now feel I cannot bring up concerns. The one is only due to the step down unit. The trauma unit and ICU would get 5. However, one person can ruin something.

Boulder Radiogists: Their imaging service itself is highly professional but their billing and…read morepayment services are outsourced and absolutely broken with minimal customer support. If you have a choice get imaging at another hospital not here, it is that bad!

I did not invite BR to join my care team through Boulder Community Health, but it happened. As a…read more'notification' that my invoice was being mailed, I received a threatening text. I took time to find a way to reach them, other than clicking the text link. When my bill arrived it also included additional threats around what could happen if I failed to pay in 15 days. To BR, first notice is also final notice... Don't threaten and disrespect your customers. The way BR chooses to deal with clients is unacceptable.

from the very first person I encountered at check in to the wonderful nurse named Helen in the CT…read morearea I felt so welcomed. Such a wonderful bedside manner Helen had, so kind and she was sympathetic to a problem I was currently having in my life. She is amazing!!

Amazing Service and great at billing insurance appropriately. Will use again if needed. Very Clean…read moreenvironment and very time efficient.

The technicians that have performed my procedures have always been decent. However, front end staff…read moreand personnel I have called for billing act as if I'm troubling them. Good luck simply trying to get a balance of your account. The first gal that was awfully bothered by my balance inquiry gave my an 844 number to call and I ended up in a purgatory loop of insanity until finally I was able to get forwarded to someone who had a pulse and got me the information I needed. I think the place has a culture problem with management. They don't like the people that keep the place afloat. It explains why I have been sent down south for certain procedures.

I have visited Cheyenne Radiology for various reasons, and each time I encountered billing issues,…read moreproblems with orders, and other complications. In Cheyenne, we have limited options for medical specialty services, and I feel that they take advantage of this situation, exploiting people's vulnerabilities to maximize their profits. I will seek imaging services elsewhere in the future.

Often and repeated visits, staff is friendly, helpful & caring…read more Time efficient, very communicative on any possible delays and fairly easy to obtain appointments.

Top notch service and staff!! Michelle at the front desk was excellent getting me in ASAP since I…read moream losing my insurance at the end of the month. She was very quick and detailed about everything, including what my patient portion would be. Will, my MRI technician was also fantastic. He made sure I was in a comfortable position and had everything I needed. I let him pick my music after he gave me some headphones and it was a great selection. This was by far, the most positive MRI experience I have had. And I got my results back very fast!

ADA / ACCESSIBILITY RATING OUT OF 10 = 7.5 Well done!! (1.0…read moreout of 1.0 for each) -Waiting/check-in area -Interior Waiting Alcoves -Bathroom space for wheelchair/scooter -Stairs/ramps/elevators -Parking/parking lot ramp(s) -Tight turns, clear aisles/hallways Passable (7.5 out of 1.0 for each) -Procedure Rooms: Rely on staff assisting patient on & off of MRI table rather than assistive device(s) -Entry/exit through main, bathroom doors Could do better (0.5 out of 1.0 for each) -Easy in/out seating: Other than in changing room (see above) Needs improvement (0.0 out of 1.0 for each) -Changing Rooms: No grab bars; No way to get from door to bench (to sit on while disrobing); No way to get up off of bench

They did a great job with my wife's 2 MRIs she had recently. They were friendly and welcoming and…read moreprofessional.