I have taken my cats to this hospital for various treatments numerous times. The doctors explain things very clearly and are patient with customers. The staff is always friendly, courteous, and compassionate toward stressed-out pet owners. I believe that owning pets can be just as stressful as having human children. The examination rooms are equipped with under-counter cabinets, allowing my cats to hide when they need a break from the examination environment, which helps keep them calm. The staff is sweet, kind, gentle, and understanding when handling both pets and their owners. The hospital features a comfortable seating area for cats, cat enclosure cages with cat trees, and a calming environment that helps reduce the stress associated with dealing with sick furry friends. I have elderly cats with various medical issues, including cancer, diabetes, kidney problems, and allergies. However, the doctors and staff here are organized and provide exceptional medical care for my cats. What I love about this team is their level of care, their knowledge of proper medical practices, and their experience with cats. Cats can be finicky creatures and hard to please, so having highly trained professionals focused on feline care is invaluable. I now take all my cats to this hospital in Rialto, and I feel very fortunate to have such a great facility in our local area. read more

I brought my 6-year-old cat Molly to Rialto Cat Hospital and the veterinarian recommended that she have a dental cleaning there and explained that some extractions might be necessary. Molly was cleared for the procedure, so I trusted their recommendation and scheduled the dental work at Rialto Animal Hospital. Molly had her dental cleaning and extractions, but after the surgery she was never the same. She stopped eating and it was clear something was wrong. When I contacted the Rialto Cat hospital with my concerns, Dr. Juarez sent us home with gabapentin when I wish she would have sent us straight to the emergency vet, but I trusted her opinion. Her condition continued to worsen. We went back to the Rialto Cat hospital a day later and I had to rush her to an emergency veterinary hospital, where we learned she had developed acute kidney injury after the dental procedure. She was completely fine before then which makes me so upset. She required intensive hospitalization and treatment. I spent more than $10k at the emergency vet trying to save her life from the complications she developed after the dental work done at Rialto Animal Hospital. Despite everything the emergency veterinarians did, Molly ultimately passed away. Molly was only six years old and was healthy before I brought her to Rialto Cat Hospital for the dental procedure they recommended. I trusted that the treatment would help her health, but instead I lost my cat and I'm in over my head with vet bills. I understand every case may be different, but this was my experience. If you are considering dental work for your cat at Rialto Animal Hospital, I encourage you to reconsider. I am completely heartbroken and will never get Molly back. read more

I made an appointment for my cat they told me it's 25.00 deposit and it will go towards the visit ok no problem. They sent a link to my phone I paid it she said ok got it oh and if you cancel you won't get the deposit back. Ummm I think that should have been said before you received my payment not afterwards. Anyway I missed my appointment due to an time oversight on my part. They left a message saying to call if I wanted to reschedule. I called to make another appointment but they wanted to charge me another 25.00. I'll take my pet elsewhere even though they're 4mins from me. read more

amazing place to take your fur babies. The cat hospital is very clean, quiet and calming for cats. I felt like I was at a spa with my fur babies. The veterinarian doctor and staff were super friendly, helpful, and knowledgeable. The doctor even provided a diet plan with calorie intake for my cat Ollie. I've been too many veterinarians and I never received this quality of service. Highly recommend !!!! read more

Oh my word. What can I say. The personnel here are fantastic. Our vet was very thorough and vet techs were amazing. My cat although scared did amazing with them. We came for microchip, shots and nail clipping. Highly recommend. read more

This place is amazing! The veterinarians and the staff are incredibly knowledgeable and friendly. The hospital itself is AHA accredited and Cat Friendly certified, which is incredible considering that most animal hospitals don't have those credentials. Because of that, the veterinarians and the staff are equipped to handle cats of varying temperaments and personalities without creating fear, stress, and anxiety in them or in their owners. They create a memorable and lasting positive experience for us. The environment is unlike any other. Rialto Cat Hospital is the best in the I.E.! read more

We set an appointment up for a cat that was very sick. We let them know how serious it was. After seeing them they gave us no answers and did no tests and told us to set up another appointment for all the tests. MORE THAN A WEEK OUT. We asked them if there was anything sooner because of how serious it was and they told us no. We asked to come in as walk ins and they denied us. They sent us home with no answers, no medication, and simply another appointment that was too far away. What even was the first appointment for if not to get our cat taken care of. Guess who's cat didn't survive until the day of the appointment. Pleading with these people to see our cat, and there response is "get in line" what an awful experience. I can't believe an establishment that's meant to save lives would really push us out the door like that without even doing a test or offering medication to help with the cats symptoms. Now we are missing a buddy for life. You can't undo that. You can't take that back. I guess when everything is a paycheck you don't care what people may have to go through. read more

After years of further terrifying our cats with the presence of dogs at the veterinarian, we were delighted to find a cats-only office. It is in a separate building from the regular Rialto Veterinarian hospital, and is set up with comforts especially for cats, including Feliway-scented calming towels and a hidey-cupboard for our scared kitties to go into. Besides the wonderful facilities, the veterinarian we saw, Dr. Magee, was friendly, kind, and obviously a cat-friend, too. We were provided lots of information and help for our old kitty, as well as informative exams and treatment for our younger ones. I cannot recommend highly enough. read more

This is what the Inland Empire needed: a feline only vet service!!! I cannot say enough great things about the vet we saw, Dr. Magee. Thoughtful, thorough and very kind. The staff are exemplary. They are personable, efficient and also exceedingly kind. I will return for my little girls' spaying, read more

Dr Juarez and staff are truly amazing. The hospital is calm and quiet which is perfect for a cat. They even placed a warm calming blanket over his carrier. My poor kitty was sick and the Dr personally called me to give me an update on all the labs. I appreciate the dedication and true concern for these animals. I wouldn't take my cat anywhere else. read more

I used all the previous reviews to choose the best place to take my cat for a non emergent benign cysts removal. My cat's safety was my priority and after seeing the wonderful reviews I decided to schedule an appointment at the cat hospital. I loved the facility, it is clean, and beautiful. The staff, techs, and Dr Magee were all wonderful. I felt reassured to have my cat have the procedure here. The procedure was explained to me to be very safe and had low risks. My cat had his cysts removal on Friday 1/31/25 with Dr Schrode, who was the doctor available that day. By Sunday, my cat seemed withdrawn, hiding in my closet all day, and not eating. One of his incisions felt like there was a hard ball underneath it. And that side of his neck was noticeably more swollen. I called the clinic Monday morning with my concerns, and was told to send pictures so the doctor could review. I did, and was told, that all the symptoms were normal and the hard ball I was feeling could be scar tissue. I was told to monitor it and call or take him in if I had any other concerns. On Tuesday morning, I go to do the wound clean and see my cats dressing saturated with creamy, tan secretions. At that moment I knew this wasn't normal. I immediately took him in. Dr Magee saw us right away and when she pressed on the hard ball, a large amount of puss poured from the incision. She was concerned and said she had no idea what could had happened since the surgery is done under a sterile environment. She squeezed all the puss out and said the antibiotic shot he received the day of the procedure would still cover him. I was sent with wound care instructions, which I followed very closely. The incision did not get better, especially now my cat was scratching incessantly. I cover the incision as best as possible to protect it. I was told come back in 2 days. I could not go due to work but my mother in law did and Dr Juarez was the one that saw him. She removed the stitches and removed a gnarly piece of tissue from his neck incision. She then proceeded to tell my mother in law to keep the incision open(which by now it is a hole in his neck) open for better healing. I was concerned the cat would scratch and make it worse so I told my mother in law to keep the neck dressing on while I made it home and could watch him. When I got home I took the dressing off as instructed and when I saw how deep and hollow the hole in his neck was, I panicked! I am a nurse and while I don't know much about animals, I knew that incision looked bad. I could see muscle tissue! I immediately drove to the closest animal emergency hospital since it was past 6pm. The doctor at the emergency hospital right away said the cat needed another procedure to go back and take all the infected and dead tissue out and close it up. He spent the whole night there and I picked him up in the morning. Then I went back to follow up at the Rialto cat hospital, where Dr Magee saw him and said the wound was still not healing well so he need another procedure to place a drain. After that he did start getting better. And he is still recovering as I write this. In summary I ended up paying double the price since the emergency clinic bill was a little more than the original surgery price. The drain placement was covered by the hospital, but it still cost me $4000 for all and a stressful week where I thought my cat wasn't going to make it. I did not budget for all of that. In summary, I don't want to say the clinic is awful as the care I received by the techs and Dr Magee was outstanding. But for the doctor that did the initial surgery that started the infection and the doctor that instead of being proactive and preparing to do the incision clean up and closing the day we brought the cat for the follow up, I am very disappointed at their care. This could had been handled better. This was a routine procedure, the cyst were benign and non infectious. It has been extremely stressful for me, I have been doing his wound care. Anyone that has cats can understand how hard it is to make a cat take medications, not scratch, and do wound clean ups twice a day. I'm sorry for the long post but as a pet owner, I want to be transparent for other cat parents read more

Rialto Cat Hospital is a truly amazing place. I have had cats my whole life and have never found a veterinarian I didn't kind of dread visiting, either because the physical office was gross, or more frequently, many of the staff were rude or condescending, and/or the veterinarian was not kind, compassionate or well-informed (or all three) and I would leave with more questions than I arrived with and feel very unsatisfied. Even if things started out ok at other vet hospitals, repeated visits would prove otherwise. Rialto Cat Hospital is 180 degrees the opposite! I have been in multiple times (even held off reviewing to be sure that things weren't too good to be true). Each time I visit, the reception staff are kind and welcoming, the waiting area and rooms are very clean and attractive, the vet techs are pleasant, personable, relatable and skilled. Never in the past at other places have my cats gotten shots without discomfort. These techs give shots with no pain or reaction from the kitty at all! It's amazing! They go out of their way to make the humans and the kitties feel at ease. In addition to all that, the veterinarians themselves are top notch! They listen, take time to understand, and will research a problem if needed and they don't leave you with unanswered questions. These folks figured out and solved a problem with one of my kitties that a veterinarian i consulted in Redlands had said "I don't know " to, and then he declined to ask one of his partners even after I asked if he could. I left $65 poorer and no closer to getting the scary problem diagnosed and treated. That was when I said no more, and searched for a practice specializing in cats. Thank God (genuinely) that I found Rialto Cat Hospital. They got me right in, took care of the issues, and I have been impressed each of the many times I've visited since then. I will never go to another veterinarian. You will definitely not regret selecting this vet hospital for your kitties! I can't say enough good about it! And for what it's worth, I almost never leave reviews, but I felt very compelled to leave one for this place! read more

The front staff is great, really friendly as well as the techs, and while I was willing to pay extra for a cat only vet, I didn't appreciate what I could only describe as price gouging for medication. For example, one comes sold as a box of 30 packets, and they actually separated them, selling 7 packets and charged me $25! It even says on the back of each packet, "Not for individual sale." An entire box of 30 costs $30.99 at Chewy, Amazon, and Petsmart, and I was charged $25 for 7 individual packets? OMG! read more