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    Rianne Transaction Coordinator Services

    5.0 (2 reviews)
    Open Open 24 hours

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    4 years ago

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    Visited one of IRN Realty's rental listings in Yorba Linda and had concerns with both the property…read morecondition and communication process. The home had several visible maintenance issues during the showing, including damaged screens, missing/unfinished door hardware, electrical switch issues, missing caulking, and general turnover items that did not appear ready for a new tenant. After the showing, I reached out with a professional list of questions regarding repairs, cleaning, and move-in expectations before submitting sensitive application documents. Unfortunately, I did not receive any response by phone, text, or email during business hours. I also attempted to contact the office directly and did not receive a callback. I understand rentals move quickly and no property is perfect, but communication and professionalism matter especially when prospective tenants are expected to provide personal financial documents and application fees. Hoping management can improve responsiveness and property preparation moving forward.

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    I want to share my sincere appreciation for Jimmy Lam at Lotus Escrow for the exceptional care and…read moreprofessionalism he showed throughout our recent transaction. As the daughter of the seller, I was closely involved in the closing process, and Jimmy truly went above and beyond. He took the time to thoroughly walk us through the escrow signing documents, ensuring we understood everything before moving forward. What stood out most was his willingness to make necessary corrections to the vesting/title exactly as the buyer had requested before filing--rather than simply relying on an amended letter. This level of diligence mattered greatly to me, as I needed to see those corrections reflected clearly throughout the documents prior to signing. Coming from a background as a paralegal, I understand how critical it is for documents and contracts to be accurate and properly executed. Issues that are overlooked can create serious problems down the line. Jimmy respected that perspective and never pressured us to rush. Instead, he honored our request to carefully review every document, giving us the time and space we needed to ensure everything was in my mother's best interest. I also want to acknowledge Janici Pan, who served not only as our agent but as a true advocate. She consistently ensured that every step of the process aligned with what was best for my mother. We deeply value her commitment and her belief that we are stewards of what belongs to God, and that such responsibilities should be handled with integrity and care. Overall, we are incredibly grateful for the professionalism, patience, and integrity shown by both Jimmy and Janici. Their attention to detail and respect for our concerns gave us confidence and peace of mind throughout the entire process.

    We had the pleasure of working with Jimmy who was very helpful and made the whole process as smooth…read moreas possible. Excellent communication, professional, knowledgeable, and always keeping us updated. We highly recommend Lotus Escrow, you will be very pleased. Thank you Jimmy and everyone at Lotus Escrow!

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    I'm the owner of a few houses and apartments in Eagle rock and Silver lake area. Recently I had to…read moreleave the US long term and I needed a good management company to take care of my properties (which I built and renovated myself as a General Contractor ) My properties are very close to my heart also because the freedom that they offer, it was my dream come true to own these. Unfortunately, The first Managment company which I hired was just not on top of things. During the first year out of the US I was suffering greatly hwhile working with that company , it was a fairytale dream turning into a nightmare . When I finally let them go I hired Neena and her team, letting them take over the mess. Right from the get go I felt the difference. Honesty, communication, reliability and hands on approach are just a few of the qualities Neena at Designation properties has to offer. Neena also inherited a challenging situation from the previous management company and she took it on like a pro, putting the pieces back together while giving me a chance to some true Owner peace of mind. I'm so grateful for having someone to trust with my assets, especially in my delicate situation. My actions speak louder than words, I left my most valuable properties, my life's work, in the hands of Neena and Designation Properties while permanently living 8000 miles away. I think that pretty much sums it up.

    One of the best management companies I've ever come across. You typically hear about horror stories…read moreabout the lack of care from a management company when you're a tenant but not here. From Ben, Neena, Olivia and the rest of the team each person I've dealt with listen to the requests made and immediately act upon it to ensure tenants are comfortable and secure within their living quarters. I've had experiences with other management companies that won't care to follow up with requests or issues but rather blame individuals or make them live with the inconvenience and just collect their monthly rent. Great to work but even better people!!

    Rianne Transaction Coordinator Services - realestatesvcs - Updated June 2026

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