John and his staff have always taken great care of me. I'm always met with a friendly greeting and…read morepositive attitudes, even when they are busy. My first experience was bringing in a bike I bought elsewhere that was not put together right in the first place. They fixed it for me at a fair price and it has worked great ever since. I am purchasing a road bike from them and have been working with John to get everything I need for it. Super helpful and knowledgeable. I've had nothing but great experiences with everyone there.

My wife and I recently purchased a couple of bikes and we are very impressed with the service. The…read moreprices are right on and we love the Trek products and the staff are awesome. With supply being low for in-stock mountain bikes, the manager John had ours shipped over from Green Bay, assembled, and ready for pick up by noon the next day:) Today, I was rebuilding an older tricycle from when my kids were young and absolutely could not re-seat the tires on the rims (small 2.5x4 tubes) and the manager John, was able to get them on in no time and did an awesome job and really made my day. I'm a very satisfied customer and will be going here for all my future biking needs. Thank you John!

I was wanting to buy ski boots and was trying on different sizes, letting the employee know I…read morewanted them fitted. After 15 minutes, that employee told me he had to go as he had work to finish in the basement. Meanwhile, another customer walks in and asks for a boot help sizing and fitting. A different employee helped her and was very courteous to her. As I listened to the advice he was giving her, I realized I was ignored. I'll wait and go to Colorado or Utah rather than give them another try.

Oh how charming is this store! It's no wonder it's been in business for 75 years! Truly, this…read morefamily and its employees have a passion for everything outdoors, for leading its customers toward an educated purchase, and for the surrounding community. By far, this was the best experience buying a bicycle I have ever had. Rob took the time to answer all my questions, to help me purchase the best choice for my needs and size, and to help me select a well-fitting helmet, a quality bike lock, a rechargeable safety light, and a cool portable bike pump for long, rural rides. The prices were more than fair, the selection was great, and they really knew their products. Without a doubt, I will shop here in the future for any of my outdoor needs. I highly recommend that you do, too; you'll be pleased with the friendly, knowledgeable staff, quality product selection, and personal shopping assistance. I sure know I was!

We have purchased bikes here before and have had three serviced. Today I purchased a bike for my…read morehusband. The staff was extremely helpful helping me select the perfect style and comfort he would need for basic biking around.

After many months of waffling, online investigation and indecision, I finally made the decision to…read morebuy a new bike. Full disclosure: I'm a 60+ year old casual rider, but comfortable on drop bar bikes and have a good idea about what I was looking for. I popped in and was met at the desk by Thomas who asked "What do you want to do with your bike?" That is exactly the right question. I told him, and he showed me a too small Giant Roam, but promptly said he had the exact model in a larger size downstairs. Answered my questions without any pressure. Got a really good price and he was happy to install the Topeak rack I wanted at no charge while I waited. Zero pressure; knowledgeable staff; good selection. Nice selection of E-bikes too. This is not the cheapest place for your bike related stuff, but it is very competitive.

My girlfriend and I bought a new cbf there this year, great service that was quick as well. I also…read morebrought my Yamaha Fz09 in for tire changes literally last minute. I believe the guys name was Brian who was more than helpful and squeezed me in during my time of need for throttle therapy. Highly recommend stopping in.

Made an appointment with Hodag to get a rear tire installed on my Goldwing. The appointment was a…read moreweek out so the day of the appointment I ride almost 100 miles to Hodag to find they tried to call me while I was on my way to tell me they didn't have the tire on hand. I was a little upset when I got there because this has happened to me before with other dealers and I had told them that when on the phone making the appointment. Also I had cords showing through my rear tire and really needed a new one NOW. So after a few harsh words and a mean mugging from me I went outside to think about what I was going to do. After a few minutes a young mechanic came out to talk to me about their FUBAR and to apologize again. A long story short the mechanic was the owners son and a combat vet, the kind of guy who makes things happen. When they couldn't find me a tire at any other local dealers he went through their stash of used tires and found one that had previously been plugged with low miles that fit the wing and asked me if I could live with that for now? My answer... Hell Yeah! He installed it himself and in less than an hour I was on the road and the bike was rolling through curves smooth a silk again. They also gave me a great deal on the tire and install because they knew they screwed up. Now I'm old military and I've got to say they took their ass chewing like men and made things happen. Now Nate, the owners son, is a solid dude and was in no way going to have me ride home on a tire showing cords. He told me during the scramble to find me a tire he was going to give me a loner bike to ride home if nothing panned out. I can work with guys like that. So thanks Hodag! The reason you guys are five stars is because I can't give you six.

It seems like in today's fast paced society customer service has gone by the waste side. Working…read moreas a nurse and as an educator, I understand the importance of customer service. I would like to send a shout out to one of your sales reps. Eric Waklee from the Rib Mountain store was simply amazing to work with. I was looking for a specific piece of exercise equipment and contacted 2nd Wind via your website. I did not want to be bombarded by telephone calls and the typical sales pitch. Eric respected this wish and the majority of the sale was completed on-line through the exchange of emails. This showed the Eric actually read my request and respected my wishes. The entire process was smooth and quite expediated. When I showed up to the sales room, paper work was completed and all I had to do was sign where needed. Again, I cannot say how much I appreciated the smoothness of efficacy of this transaction. I will return to 2nd Wind because of the way I was respected and treated by Eric. Thank you again. Mrs. Lynette Volkers, MSN