The team here was wonderful when I was shopping for Christmas. The Manager, Ariana, helped me…read morenavigate my Kohl's cash and everyone on the floor was welcoming, asking if I needed any assistance and offering great suggestions when I asked for them. The staff just really projected a sense of care for the customers and it's clear that attitude starts at the top with this store.

You will wait to check out forever . Staff members will stand and look at you instead of opening up…read moreanother cash register

Very helpful staff that knows their business. They were patient and kind with my wife and I,…read moreallowing us to find exactly what we needed.

I have discontinued shopping at this store. My experience has been that they are always relentless…read moreat trying to get you to purchase more than you came into the store for. High pressure.

I was wanting to buy ski boots and was trying on different sizes, letting the employee know I…read morewanted them fitted. After 15 minutes, that employee told me he had to go as he had work to finish in the basement. Meanwhile, another customer walks in and asks for a boot help sizing and fitting. A different employee helped her and was very courteous to her. As I listened to the advice he was giving her, I realized I was ignored. I'll wait and go to Colorado or Utah rather than give them another try.

Oh how charming is this store! It's no wonder it's been in business for 75 years! Truly, this…read morefamily and its employees have a passion for everything outdoors, for leading its customers toward an educated purchase, and for the surrounding community. By far, this was the best experience buying a bicycle I have ever had. Rob took the time to answer all my questions, to help me purchase the best choice for my needs and size, and to help me select a well-fitting helmet, a quality bike lock, a rechargeable safety light, and a cool portable bike pump for long, rural rides. The prices were more than fair, the selection was great, and they really knew their products. Without a doubt, I will shop here in the future for any of my outdoor needs. I highly recommend that you do, too; you'll be pleased with the friendly, knowledgeable staff, quality product selection, and personal shopping assistance. I sure know I was!

I've bought here before, and I would like to go more, but they are literally never open. I've…read morestopped twice now, once on a Monday around 5:30, and a Tuesday at 5:15 just this week and they were closed. Says they are open until 6, but I guess not? I don't know how downtown businesses stay in business with their limited hours. I guess a lot of people don't work during the day?! I would like to shop local, but if you work an 8-5 job, good luck!

Very helpful and friendly! Looking for formal wedding attire and after a long search in Madison,…read moreAppleton and Mall of America I was thrilled to find exactly what I wanted, highly recommend.

There is one lady at the check out that seems short and unfriendly. Older lady, dark hair. She…read morebehaves like she is annoyed at having to check out. I changed my mind on one item, and she was agitated by it. The lady behind me felt the same way, because she hesitated before making up her mind, as she was putting her stuff on the counter. I come in often during the summer/fall season, and the others are extremely pleasant.

WOW! In a bad way. The prices are super super expensive. You think you'll get good prices as it is…read morea second hand store but NO!!! Super expensive for the quality. I did not check out the clothings as much as I was looking for furniture, kitchen, and other home products and I could not believe the prices! I am a thrift lover and this place blew my mind. A USED vacuum was $78... I can go on Amazon and buy a new one for that price. I could buy the brand new one for $99... a side table... $35 a coffee table $55... again.. I can go on Amazon and buy a new one instead of the ones they had... and I know what you think that maybe it was a nice piece of furniture.. but no.. they are basic used furniture... not close to being worth the price.. and for the clothing. I did see some prices but the only good deals were the clearance items and the kids. I would not thrift there again.

The sales associate that rung up my order provided an incorrect extended Holiday return policy…read moredate. She stated returns would be accepted through the end of January. When I went to return items on 1/20/2020, I was told 1/14 was the last day for returns. Not only would they only provide current in-store prices (most clearanced), they would only put it on a store merchandise card vs original payment form. Additionally, they had ran out of store merchandise cards so said I either had to pick new items out immediately or wait for one to be mailed. Even with the store credit, the return price was dropped to close out pricing. I had my original receipt with me and it was a difference of 6 days. The general manager's response was unapologetic. Better training needs to happen with their associates. They have a very unforgiving return policy as well. I do not recommend using this store location.

Maria is fibbing at least a little, as you do not have to confirm your birthday to pay a credit…read morecard bill. Secondly, anyone who checks their credit rating often enough to know it's fallen 29 points has terrible credit. She's a few fries shy of a happy meal, to say the least. We love Old Navy, always do our returns from online shopping with no hesitation, and tons of $3, $5, and 7 items in the store.