John and his staff have always taken great care of me. I'm always met with a friendly greeting and positive attitudes, even when they are busy. My first experience was bringing in a bike I bought elsewhere that was not put together right in the first place. They fixed it for me at a fair price and it has worked great ever since. I am purchasing a road bike from them and have been working with John to get everything I need for it. Super helpful and knowledgeable. I've had nothing but great experiences with everyone there. read more

My wife and I recently purchased a couple of bikes and we are very impressed with the service. The prices are right on and we love the Trek products and the staff are awesome. With supply being low for in-stock mountain bikes, the manager John had ours shipped over from Green Bay, assembled, and ready for pick up by noon the next day:) Today, I was rebuilding an older tricycle from when my kids were young and absolutely could not re-seat the tires on the rims (small 2.5x4 tubes) and the manager John, was able to get them on in no time and did an awesome job and really made my day. I'm a very satisfied customer and will be going here for all my future biking needs. Thank you John! read more

Awesome service. Knowledgeable staff! When we are visiting Wisconsin and need anything bike related we've had great experiences here. Highly recommended! read more

Last June, this would have been a 5 star review. I went home- and wanted to rent a bike for the Woodso YMCA tri 6 weeks later. The staff rented me a beautiful Madrone WSP I am still coveting and wondering how I can add it to the wedding registry without my fiance noticing. They were attentive, friendly- wonderful. No problem to rent me a bike- just call the first week of August before I come out. Fast forward to the Tuesday before the tri- when I call, only to be told that the owner has decided not to rent any more bikes- too late for me to be able to figure out how to pack and take mine with me. Luckily City Bike Works rocked it- one of their employees rented me a bike he was trying to sell for the event- I lifeguarded for this 20 years ago and always wanted to do it- he saved my dream....and left Trek Store of Wausau in the dust. read more

Wife recently bought a few things online from the store because we were traveling and we have a Gary fishers so we knew that they should have components for us. So after my wife placed the order I went there to check out the store itself I am the tall guy I believe his name was John I spoke to explain we bought some things(burley trailer, helmets and a few other things). He said oh good make sure you bring in your bike that way we can make sure this all fits together I said thank you(seemed like a great start). I then mention that I was in the market for a new bike but it's been 15 years so I'm not really sure what I am looking for I need some advice not sure if I'm looking for Enduro mountain bike downhill(which one would fit my needs best because of all the new innovations). That question seem to upset him and he said honestly everything is sold out if you don't have money down I can't help you right now!! I thought OK I will wait until I come back to pick up the parts that we ordered and will take it from there just a bad day I guess. And then looked around the store and bought another helmet and a few other accessories$$$not trying to buy respect but show him I am serious. One of his mechanics checked me out when I was leaving and was having a little trouble making change so I told a joke OK take your time it's OK then from across the room John says we don't have time to take our time!!(Took me everything to say mind your business I just don't want this kid to mess up his money drawer). So I left with a bad feeling to say the least then stop by two more times while he was working it seem like the same rush rush thing, I get it people are buying bikes you're making lots of money busier than ever probably could use a little bit more time to yourself, but it just seemed if you didn't ask the right questions you were on your way to the next guy. So I stop there a fourth time because I really believe in giving businesses a chance, John was not there it was a much better environment employees were a little bit more relaxed things are getting done just as fast but with a better attitude and you could see in the customers waiting that they didn't look like deer in headlights afraid of missing their turn to ask the right question. Attitude is everything! read more

I have been to the store twice in the last few weeks and have not gotten good service in a timely fashion I will be going elsewhere for my Bike. Both times I have gone I have been the only customer in the store, with two staff members they were pre-occupied with something in the back, they would come out and look at me then walk into the back again I waited 10 minutes the first time and 15 the second time. Once I was helped they did not answer my questions about the best bike to fit my needs they just showed me everything and when I asked specific questions about the differences between trims they made me feel stupid. read more

I have taken my bike to the Trek store twice this year to fix flats on each rim. Both times the staff were friendly and quick. They replaced the tube in no time and had me on my way. My bike was not purchased at the Trek store and I did not expect them to be so quick to address my bike. This spring I plan on taking the bike back to them to a maintenance check. I am very please with the service given by their staff. read more

I brought my bike here for a tune-up and repair, and even though I hadn't bought it here, they still did a once-over and complete cleaning and tune-up. Their prices are a bit higher than I expected, but it is Trek, so there you go. read more

We stopped at the store on our bike trip across the US. A rear spoke on my bike had broken and the staff took us in right away and quickly replaced the spoke and checked everything out before we went on our way. They were friendly, helpful, and genuinely interested in what we were doing. Thank's to Ethan and Lance at the Trek Bicycle Store in Wausau for taking the time to quickly replace my spoke and get us on our way. read more

I was in a conversation about this store with a co-worker - she stated this was a good place to buy a used bike. I walked in the door with a smile, saying I heard this was the best place to buy a used bike!! My 10 year old son and I went there and were treated horribly. I stated my budget of $150/200 for a USED teen bike-they rolled their eyes, said they would check in back. Never measuring my son or asking any questions came back and said they had no 13" bikes. Ummm 13" bikes? He is too big for his 20" bike, that's why we are here. They again rolled their eyes and stated they had nothing. I asked about the trade in program, as I have a Trek-granted its 20 years old but barely ridden-again eye roll. Never allowing us to see the USED bikes they walked us out the door. The nonstop eye rolls were enough for us to never go back. read more

Service is over priced, and of unacceptable quality. I have owned a Trek Marlin for 3 year now and have always taken it to the Trek Store of Wausau to get fixed... and time and again I have told them what is wrong (every thing from brakes to shifting problems) and every time I am promised that it is fixed only to find that when I am on the trail, nothing is fixed. I paid 650 for my Marlin and expect to have a decent, well working bike for that price; not to be lied to because they can't find anything wrong. Another issue I have had with this Trek store is there "trade-in" policy. For my 3 year old bike with new tires, no scratches and well maintained bike, they were reluctant to offer even 1/3 of what I paid for it just 3 years ago. The bike had never been abused, misused, wrecked, dropped etc. In fact, I was told I would get better money to (and I quote:) "sell it on craigslist". Builer's just gained a customer read more