I thought I was about to shell out some major cash on a repair. The Jackson Brothers took good…read morecare of me and my truck. Highly recommended!!

The water pump went out on our 2003 Dodge Durango we drove back into town. We found Jackson…read morebrothers service they had a courtesy car tooks over to a hotel. They called us the next morning before we even had to check out of the hotel and tell us it was fixed. Went back over courteous service very pleasant and would not mind paying more.

Do not bring your vehicle for repairs to Dunn-Rite Automotive. I am currently obtaining a lawyer…read moredue to the shoddy repair work done to my vehicle, which ultimately led to catastrophic engine failure one day after the repairs were "complete". I brought the vehicle to Dunn-Rite in late November of 2023, again on 12/7/23, and again on or about 1/5/24, and again on 1/26/24. I should also note that I provided the mechanic a Haynes manual which is based upon a complete teardown and rebuild of this vehicle. Their mechanic didn't even look at it as there were no signs of grease on the pages that would be present had a mechanic actually opened the book. The reason for each time the vehicle was brought to Dunn-Rite was to correct the poor workmanship they performed on my vehicle. That's four times I had them correct their faulty workmanship. After I inspected the car when I picked it up the first time, I found several damages and unauthorized work. The owner, Donnie Slone admitted to me that he had hired a mechanic whose qualifications they didn't verify upon his employment. This repair occurred on Thursday 12/7/23 and the mechanic who did the work was fired the following Monday, 12/11/23. The repairs to this vehicle were to install a used, but functional oil filter housing, install a brand new timing belt replacement kit, and install a brand new water pump, which includes all tensioners and gaskets. Coincidentally, the store Dunn-Rite routinely uses to order auto parts for their business is the same company that I am employed. The damages to my vehicle are as follows: 1. My valve cover was cracked. 2.My vacuum lines were installed incorrectly. 3. There was a broken fuel injector connector. 4. My spark plug wires weren't installed on the Ignition coil packs in the correct order. 5. The vehicle's brand new alternator wasn't even installed completely. 6. The vehicle was leaking engine coolant. 7. The vehicle had multiple engine misfires and ran poorly. 8. The vehicle's engine temperature was running close to the point of overheating after driving it 3-4 miles on the highway. The total bill for that visit was $500.00 dollars. At no point did Donnie Slone offer to pay for the damaged valve cover, but apologized for the shoddy work. I brought the vehicle back on approximately 12/5/23 have them fix what I already paid for and I was told by Zane Slone, the owner's son, that the brand new water pump was faulty. No proof of this was provided however, I purchased another brand new water pump. I also had to buy a new valve cover and gasket set to replace the one their mechanic cracked. When I picked up my vehicle the second time after being told the repairs were complete, the problem with the leaking coolant and loose alternator belt was still an issue. This time they also didn't install the alternator ground wiring harness, and the alternator mounting bolt wasn't even tightened to the appropriate ft/lbs of torque. They did however, install the valve cover I paid for since they didn't offer to buy a new one. The cost for this visit was $450 dollars. The last time I brought the vehicle to Dunn-Rite Automotive was on or about 1/26/24. The car had just been picked up the day prior, 1/25/24 and it was repeatedly stalling at every stoplight and I was on the way to take it back so they could fix it again when the engine completely failed. The vehicle sat at Dunn-Rite for a complete work week plus the weekend from 1/26/24-2/5/24. No one at Dunn-Rite even called me during the 5 day period my vehicle was at their location. I drove to the business on 2/5/24 and asked about the status of my car. Zane Slone, the owner's son, told me the engine was "completely locked up". I obviously knew this on 1/26/24 when the vehicle's engine failed while driving to their location so they would fix their shoddy work. I asked Zane Slone who was going to pay for fixing that and he replied "That would be you Sir". He also said "We can find you a new engine." I informed him that wasn't going to work and that I knew they would try to get out of paying for the terrible repair work they are responsible for fixing properly. I told him that I would see them in court. At which point he got an attitude and said "We'll be there." I replied " This isn't your business, it's your father's business and have him call me." As of this review, I haven't received a phone call from the owner, and I don't expect to. The Owner has a group of unqualified mechanics working there, minus one or two. His son is rude, arrogant, smug, and completely disrespectful. In closing, I will not be taking my business to this shop ever again. I am also employed in the automotive repair industry and I will not refer any of our customers to Dunn-Rite. Also, I feel I should include the fact that I am a retired Soldier, with over 20 years of service in the United States Army. If this business is willing to do this to a former Soldier, they'll do it to anyone. Be warned.

Why they are my mechanic and why they should be yours: Honesty. They have only been straight…read moreforward with me. Not part swappers, not people who inflate the bill. There have been times I've ASKED them to charge for things that they wrote off. Quality. These guys know what they're doing. They should have given up on my car several times, but kept with an especially difficult electrical problem with our car. Respect. They treat you like family and explain everything fully. Integrity. These guys back up the jobs that they do. Other mechanics might abandon a project once it's paid. Not these guys. I can't recommend them highly enough.

Great people you can rely on. Honest evaluation and good pricing on repairs. Ive been there many…read moretimes and will continue to use their services. Don't let the name fool you. It's more than mufflers. They do all types of repairs.

I was referred to this place by some friends, and was glad I stopped in. I was prepared to buy a…read morenew muffler and replace exhaust pipes, but they patched the hole in my exhaust for a very small fee and told me I didn't need to replace anything. I'm going back next week to replace the catalytic converters that have gone bad and they quoted me a price parts and labor that was less than half the price quotes at the dealership. Very kind, informative and professional. I'd recommend them to my family and anyone else.

The tale of two experiences....let me set the stage, my new 2025 Ford Explorer would not go into…read moredrive after I dropped my son off at school & I was heading to work. 1) I called Bill Cole: service didn't answer, but did get a call back. Said we could get to you Wednesday, you have to bring to us & no help until they saw it. To summarize: super crappy customer service and interaction. 2) called Glockner South Point: service walked me through fixes, tried to remote in, told me I had Ford Roadside and helped me get a truck in the way and said they would work me in this very afternoon. To summarize: Lifesaver. Do not deal with people that don't care and only care want $$$. Run away from Bill Cole.

I'm Done Being Quiet -- A Warning to Anyone Thinking About Buying a Ford (Especially from Bill Cole…read moreFord in Ashland) Let me start by saying I hate calling out businesses. My dad ran his own, and I know how hard that life is. But what I've experienced with Ford, and more specifically Bill Cole Ford in Ashland, has been so outrageous, so infuriating, and honestly so disgusting, that I can't stay quiet anymore. If this post stops even one person from going through what I did, it's worth it. I bought a Ford EcoSport, and at just 26,000 miles, the transmission failed. That's ridiculous. But it gets worse -- when they "fixed" it, they didn't even put enough transmission fluid in the car. That careless mistake caused even more issues down the line. Still, somehow, I gave them another chance. When I went in for a simple oil change, they talked me into looking at new cars -- and I made the mistake of driving off the lot with a Ford Escape. Big mistake. Since then, I've taken the Escape to the Bill Cole Ford service department FIVE times. Let me be blunt: I've never dealt with a group that showed less care or professionalism. * I've begged to speak to a service manager, and no one has ever called me back. * Last week, my car sat at their service department from Tuesday to Saturday, and I didn't get a single update. When someone finally called, it was to ask why I hadn't picked up my car -- as if I was the one dropping the ball! * They claimed they "fixed" it after driving it 40 miles -- but the moment I got back on the road, every sensor lit up again. All they did was run down my gas and waste more of my time. * And of course, when I called back again -- radio silence. No return call. No resolution. I've completely given up on getting anything fixed at this point. I'm beyond disappointed -- I'm disgusted. This whole experience has been one giant, expensive lesson. So here it is, plain and simple: Do not buy a Ford. And whatever you do, DO NOT buy one from Bill Cole Ford in Ashland. The cars are unreliable, and the service is absolutely shameful. Thanks for letting me vent. I wouldn't wish this mess on anyone.

We have been twice in a month and a half for alignment which hasn't been done right yet; and they…read morenow want me to pay for the third one they have still never done right. My car is also under warranty and they don't want to fix or even acknowledge problems that it is having. Horrid service department so don't want your money.

Great service, very reasonable pricing, and good turnaround time! Would have additional service…read moredone here if needed and in the area. I am in town visiting my parents for the weekend and needed rear brake work done. Priced around a few local business and decided to try the Toyota dealerships service department. I booked an appointment online over the weekend for Monday morning and requested a call for a quote. Received a call first thing Monday morning and pricing was extremely reasonable so brought in my Rav4. I am beyond satisfied and work took about 2 hours for rear brakes and rotor replacement. I even found a 25% off service coupon online. Ask for Travis T. he was my awesome service advisor! Great experience all around.

I had a great experience here and highly recommend them. They were extremely friendly,…read moreprofessional, and took the time to actually show me what was going on with my vehicle and explain everything clearly. Their pricing was more than reasonable, and I never felt taken advantage of. It's hard to find honest, trustworthy service like this--definitely coming back for any future exhaust work!

They open at 8, nobody showed up until 10 after 8. I went inside where the waiting area is an…read moreabsolute disaster. I seen someone was inside the garage so I knocked 3 times and was ignored. I guess they were still in neutral for the morning.

I just came back from there.I've spent over $1,000 for at 3 other different places.But when I…read morecalled Phillips he said to bring it down & they would be a quick diagnosis. He put my car on the diagnosis machine and it turned out wires were stripped and a whole bunch of other stuff, including leaks.So many things were wrong it shouldn't even be running. He showed them all to me. He said just to get all the wires back on and in the right place it would cost $3-$600. Then depending on the size of the holes in the engine & transmission it could cost into the thousands. That he couldn't see spending more money than I already had on a 17 yr. old car. I was trying to keep from crying and I guess he felt sorry for me because he decided not to charge me for the diagnosis. I told him if he came across any cheap dependable old cars to let me know. He even made sure he had my home phone in case he did. You can't come across service like that anymore. So I give him a five star.

Phillips does our entire familie's body work. They are honest&reliable. The owners&staff are very…read morefriendly. We wouldn't go anywhere else for body work but here.