UPDATE: Dave was my Farmers agent for a very long time. I insured three cars, home and more…read more Last year, he sold his practice to Grant (Ryan) Warner. I've met with Grant and talked/texted several times. He's got everything up to speed and made the transition as seamless as possible. I recommend Grant highly. He is a dedicated professional, knows his products and is very responsive - something Dave was not the best at. Also, Grant was a student-athlete in the SEC Conference like I was. That speaks volumes to his commitment to excellence! :-) When you're shopping policies, check in with Grant. Farmers is not always the lowest price but having been a customer since the early 80s, I know they come through every time you need them. With Grant and his new staff, his agency is one to consider.

Great service. Great rates. Incredibly helpful staff and Dave does his best to get you the best…read morerate possible. Worth your time getting a quote from this agency. Small town service at its best.

Veronica was so helpful with processing my earthquake policy. I had a miserable experience at…read moreanother office that refused to assist me. Veronica went out of her way to call into the company because I wasn't able to get the information processed by telephone myself. I was extremely happy that she took the time to call in and get my renewal payment processed. Kudos!

Sleazy. I had just…read moreone interaction with them based on an advertisement they sent to our house for fire insurance. The advertisement indicated they were insuring homes in our neighborhood when in fact they were not. It was a marketing scam. They had sold renters insurance to a neighbor which then, they claim, entitled them to send mailers to the entire neighborhood claiming they also sold fire insurance in the area. It wasted a lot of our time before we discovered it was a scam.

Biggest complaint is that they do not answer the phone, and I am saying over a period of year as we…read moretried to set up an account. I was told that once a broker is assigned to you, you can reach someone by phone, otherwise you need to leave messages on the main line. Second complaint is emails are mostly ignored. Staff is only in the office 2 days a week and turnover is high. We spent a year trying to get a commercial account set up, and right when we were ready to sign the paperwork, were told they were no longer accepting new clients. They are nice people, just TOTALLY out of touch with customer service.

I have been working with my agent Yadira at Brown & Brown for help with home insurance, she is…read moregreat, very responsive, has provided excellent service and we love that she's bilingual and able to communicate with my dad in Spanish. I highly recommend her services.

I was referred to Riley after closing on a commercial property. Business insurance is a must. I was…read moredreading the process because of my bad experience with insurance brokers in town. BUT I was shocked by how responsive and empathic Riley was. He clearly communicated his schedule, made himself available through text, answered when I called, and responded to every question and concern. He even listened to my business needs and created a custom commercial insurance plan...that was AFTER he spent the time to research my business thoroughly. He's a Santa Barbara native, born and raised, and it shows. He's proud of his work and cares about the businesses in our community. I often walk by his office and see him at his desk. He's like an old school, small town agency. And he actually shows up to work. I am waiting for the day California finally gets its act together and allows Farmers to write home insurance again, because I've decided I'm moving everything to Riley, back from AAA. His accessibility, honesty, friendliness, and pride in his work is worth any premium over AAA.

This guy is extremely fast on his response (same day, and at times within the hour I emailed him)!…read moreI was shocked that he provided me different quotes for our cars & home with different scenarios over the holiday weekend. Other agents may not work over the weekend or respond as fast as him. He also took the time to explain the terms or coverage we didn't understand. If something happens to your home or car wouldn't you want your insurance agent to be knowledgeable and respond ASAP instead of within the week? If so, Riley is your man.

Can you pay my bills? Can you pay my automobiles? Baby we can chill!…read more Isn't that how the song goes? Well either way, I'm a big fan of the people that work here. Tony set me up on my auto policy about 5 years ago and I'm still with them. They're always so helpful over the phone and they'll always call you back when you ask them too. If you're having an issue and you want to reduce your payment, they'll always try to accommodate and see if any new policies are available for you. These guys can't pay your automobiles, but they can sure help you keep your insurance low!

Tony Winser is so experienced and knows insurance backwards and forwards. Unlike others he makes…read moresure one has the right coverage as well as looks out at cost savings too. We feel very comfortable and safe with this agency and lucky to have found Tony in Agoura Hills. We have been with other brokers and always were not quite sure we could trust their judgment. Try this company you will not be unhappy.

Cindy at Pinky's Insurance agency is amazing! You call her for insurance and get so much more. She…read moreis an amazing asset to the small business community. I am so thankful to have come across Pinky's Insurance.

Cindy, she's always there when you need her. She does awesome events for the kids of her clients…read more before Covid and welcomes you like family. She takes pride in what she does and will help you get what you need. If you need anything please call Pinky's Insurance Agency!

I've been receiving home, flood, and life insurance support from Jill Mongeon's office for nearly…read more15 years. Jill and her office manager, April Crone, are fantastic. I highly recommend Jill's office!

First class. Super attentive. Polite and responsive. Caring and client-centric. Consistent and…read moreprofessional. All these words describe Jill, her employees (I've had experience working with Jill, April and Nadine) and her entire practice. I've worked with Jill as my insurance team for over a decade. I can't say enough good things about Jill's Firm and the people she has hired over there. Oh, I forgot two more - honest and communicative. These are all words you want describing someone who's responsible for ensuring (see what I did there) that your insurance coverage is appropriate, has value for what you're spending and will cover your assets or life needs. Jill is your lady and I would not hesitate to refer anyone to her. Thank you Jill for being you.

zero stars!!!!!…read more scammers!! charging people $200 "broker" fees and not disclosing this info until after they've paid. they give spanish speaking clients documents in english so they dont know what they're signing or being charged by them. they also collect payment from them before presenting such documents. demanded my money back. file complaint with doi!

If you're getting overcharged for your auto insurance, this might help you…read more A few months ago, I noticed that my auto insurance policy had suddenly increased by a significant amount. I called customer service, and the representative told me there was an issue with the mileage listed on my policy. They assured me they would fix it and that the extra amount I had already paid would be applied as a credit toward my remaining policy balance. I agreed with that solution. The following month, however, I was overcharged again. Since the issue still hadn't been resolved, I decided to visit one of the closest offices in person. I thought speaking to someone face-to-face would be more effective than talking over the phone. I even drove my car there because I hoped they could verify the mileage on the spot. The representative who helped me told me she had never heard of a credit being applied to an account and insisted that the amount I was paying was correct. I explained everything I had been told over the phone and pointed out that my policy showed my vehicle as having over 100,000 miles, even though my car was only about a year and a half old and had fewer than 20,000 miles. Despite that, she refused to verify the mileage or investigate the issue further. Instead, she suggested adding a multi-policy discount or a student discount, neither of which addressed the actual problem. What made the experience even more frustrating was her attitude. She repeatedly dismissed my concerns and made comments such as, "Are you comparing apples to apples?" and "We want you to be happy, and if this price doesn't make you happy, you can go ahead and cancel it." As a customer of nearly two years, I never expected to hear that from someone whose job was to help resolve billing issues. As soon as I left the office, I called customer service again. The representative on the phone reviewed my case, corrected the mileage issue, and reduced my monthly payment from $500 to $240. That confirmed there had been an error all along--one that the office representative either couldn't or wouldn't address. My advice is simple: if you think you're being overcharged, call customer service first. If necessary, call more than once until someone takes the time to thoroughly review your policy. Based on my experience, I would not recommend relying on this office for billing or policy issues at all. I left feeling like they were more interested in ending the conversation and discarding my concerns than in helping solve the problem. If I could I will give them 0 stars. I hope sharing my experience helps someone else avoid the same frustration.

My step daughter locked her keys in the car in California while I was on a business trip to Yuma…read morearizona I contacted AAA to use the roadside service to get her keys out. Their response..... you must be there physically present to verify that you're the account holder. I told her, I'm in Yuma, shes im California, she said its AAA policy that I must be there in person,, then she said, is there anything else I can help you with.... if I'm paying for it, I should be able to use it, in this case I was 14 hours away, I have to admission I was very pissed off. Needless tobsay I'm looking for a new carrier​