Went there to address a specific issue with my vision. I got scheduled for an annual eye exam which I feel I didn't need. I said ok, fine, thinking he'll look into my issue as part of the exam. But sadly, he didn't even address that at all. Chong & the high schooler staff did the exam. At the end, I was given a new prescription for glass & got sent away. Several days later he emails me to see my primary care Dr. They were surprised to say the least should find another OD. So basically got baited for an annual eye exam I didn't need. Then my insurance got milked.Total scam! read more

Staff went above and beyond to help me--even with my vision insurance plan being the most unhelpful insurer. Dr. Chong was genuinely sweet and helpful. They were able to get me in right away and fix my ocular issue. Highly recommend. Very old-school charm; I'd go back any day. Thank you! read more

Dr. Chong really cares about his patients. He remembers details of my life, although I come in less than annually. He went above and beyond to learn more and consult his network about possible technological solutions for my rare condition, and recommend how to make the most of my insurance coverage. Everyone in his office is very kind and helpful. Refreshing and welcome old school vibes in a sometimes painfully contemporary city. Strongly recommend Dr. Chong if you're looking for human care. read more

I had an exceptional appointment today with Dr. Benny Ng. Everyone was very friendly with an overall cheerful vibe! I never felt rushed or pressured to purchase anything. I learned something new today as well, which is refreshing as a 20 year contact wearer! Dr. Benny Ng seems to enjoy patient education, which is appreciated! The appointment felt really comprehensive! I will definitely continue my eye care here. read more

Staff went above and beyond helping me with my son's contacts. So patient and kind with the entire process.

This office is as old school as it gets. Dr. Chong was my eye doc for 12 years. And then I moved. So, I had to find another eye doc, & I wasn't happy about it. Now, I'm happily back in Dr. Chong's care. The caliber of service here is just top notch. There's no rushing, no hard sells, & no gimmicks. They're dedicated to giving you the best eye exam, addressing your particular needs, & having you leave happy. This exam won't be a quick one. They're extremely thorough here. Believe me, not all optometrists are. I remember once, when I was going to be flying out of SF the next day, & very strapped for time, Dr. Chong delivered my contact lenses to my front door, himself. The best. 5 stars. read more

Richard Chong, OD - The nicest optometrist & staff. - Optometrists Near Me - San Francisco, California

I have been seeing Dr. Chong for over 20 years now, and I am so grateful for his care. He is an excellent doctor. He is also very patient and understanding, and he always takes the time to listen to my concerns. I would highly recommend Dr. Chong to anyone looking for a great OD. BTW I was his father's patient as well. Great family practice. read more

Dr. Chong is fantastic. He takes the time to make sure he gets your prescription exactly right, and he's a funny, pleasant guy to talk with along the way. Likewise, the staff was patient and thoughtful in helping me pick out the right pair of frames. Definitely recommend! read more

I usually don't like write any reviews, but Dr. Chong is just amazing and deserves all the praise he can get. So here goes! First off, I'm a perfectionist (someone strives for perfection) and I'm always constantly out there looking for the best and most thorough service a health care provider can offer. (It's your health, invest in it.) And he is one of the BEST. I've been his patient for 3 years already and for each examination he has done for me, it has always been top notch. Dr. Chong takes his time to check your eyes for any signs unwanted conditions. If you're looking for a short and fast get out of the office eye prescription, he's not the guy for you. All examinations are best in class, to guarantee the healthiness of your eyes. He's probably looking after your eyes more than you are! If you have any questions about your vision/eyes, he's there to answer ALL of them to the best of his abilities. His staffs are polite and welcoming, and they're always thanking me as I leave. I'm the one who's thankful for them! The only nitpicking things I can possibly point out are: His equipment are a little bit old, but they get the job done, and well done. And you might have to wait a little past your scheduled appointment time just because he's so thorough with all his examination. The patient in front of you deserves the same care you will be getting! Added bonus: he's an extremely friendly and cool guy to talk to, which makes his detailed examination feel short, and enjoyable. Thank you very much Dr. Chong! read more

I have been a patient of the Chongs (Richard and Arthur (Richard's Dad)) since 1966 before most of you yelpsters were even born. I remember when Richard first graduated from Optometry School and worked at the old Grant Ave and Clay Street location. Richard Chong represents the epitome of outstanding customer service. I broke my titanium framed glasses last month and his assistant was able to have the broken temple replaced within two days. When I come in for my annual eye examination, Richard makes me feel like an old friend. An old friend is somebody continues the dialog from the last time you met, whether it is ten years ago or yesterday. Keep up the great work! read more

I had an adjustment done here and they messed up my brand new miu miu glasses. I had asked them for help because I got them made overseas and trusted this office, having a previously good experience. It wasnt the optician, Dr. Chong, but a women who negligantly warmed up my frame too much and caused my anti-reflective coating to crack. It was probably an honest mistake in which she did not notice there was AR coating before she was warming it. Honest or not, if you damage something--you need to take responsibility for it, not tell me to replace the whole thing: When I brought them back they said their lab could not remove the coating and I could opt to purchase lenses which were the exact same ones as a previous pair I previously purchased. Why would I purchase lenses from an old prescription? Why would I purchase lenses that they ruined? :( read more

I've been going to Dr. Chong for the last 10 years or so. One of the few medical professionals that actually takes his time during your appointment, instead of rushing you through, I can't recommend him enough. If you want to feel rushed through your appointments, you better find someone else :) His staff is always friendly...about the only drawback is that parking can be challenging so give yourself enough time to find parking (as with any visit to the North Beach area). There are street meter spots all around, so if you circle around you usually can find a spot pretty quickly. read more

When I moved to San Francisco, I needed to get my eyes checked again so I could get a new prescription for my glasses. I picked Dr. Chong because his office is a five minute walk from my apartment and he has Saturday hours! Not only is his office convenient, everyone that I interacted with at the office was really friendly and positive. The doctor was thorough and very competent. I have really sensitive eyes and he was having a difficult time doing the eye pressure test but he ended up trying three different methods. He was very patient. He has a really nice demeanor even if he's telling you something you don't want to hear. He told me I shouldn't put too much eye makeup on since it can get in the eye. As he did the various tests he asked me about where I lived and we ended up chatting about one of his children that was going to college. I had a very pleasant experience. I did't purchase frames from their office but no one was pushy about getting me to buy any there. I really recommend Dr. Chong to get your eyes checked. An extra bonus is that the office is just a few doors down from Victoria Bakery! read more

I have been going to Dr. Chong before all y'all, but Yelp didn't exist when I was like 10 years old. Dr. Chong is so chill, but totally present and into his exam as well as the conversation you're having while he's staring into your eyeball. And his dog is equally cool. He (the doctor, not the dog) puts on his crazy head gear and goes to work shining lights, dripping drops, flipping lens, making you look like a pirate, going through the alphabet, and finally having you play the optometrist's version of a video game where you push the button every time you see the light spot - but you have to look at the center the whole time, no wandering eyeballs! He has a good selection of frames and will work with you to find something that he doesn't have in store (especially nice for my BF whose head is crazily large and can't fit the width of most frames, no wonder he was c-section baby). Annie is really good at fitting frames on your face, nose and ears. And his office has like a dozen different shades of gray paint because of all the different surfaces, heights, openings, etc. Ask him about it. I miss Dr. Chong, and I miss my old 'hood. When I have A) enough money to live in North Beach outside of my family's house, and/or B) have decent health insurance that actually gives me vision coverage, I will go see Dr. Chong again. read more

I recently had to upgrade my glasses from a well worn 3 yr old prescription. I hate going to doctors of any kind so eye doctors usually rank right up there. Dr. Chong took the time to evaluate my eyes based on the history and information I shared with him. He chatted me up - probably knowing I was a bit nervous. When he noticed an anomaly in my eye (pupil or retina - I forget) he took even more time to examine it to make sure it would not become a problem. Luckily, things turned out OK with my eye, but I now feel at ease going back and giving all of my (and my wife's) business to Dr. Chong. read more

Dr. Chong is nice and easy to talk to. I'm not sure if the 2nd follow-up appointment is necessary. I guess that's standard if you are getting a new type of contact. I just don't want to end up paying more out of pocket. However, don't buy the contacts here. I didn't feel pressured to buy, but I did end up buying because I was made to believe it would be cheaper. However, I ended up spending an extra $40. If you have VSP, you should buy the 6 month supply with the rebate and then buy the rest online. read more

I LOVE Dr. Chong and his staff! I've been going to them since 1994 and although I live in New York, I still come back each year for my annual checkup. I even have a standing yearly lunch appointment with Annie, the wonderful office guru who's been by Dr. Chong's side ever since I've been a patient. Excellent service!!! read more

Yet another 5-star review for Dr. Chong! I went to him for a couple of years for my glasses and contacts, and I can attest that all the glowing reviews are true. Then, knowing I was going to be doing some extensive world traveling, I decided to take the plunge and have Lasik surgery. Dr. Chong recommended a surgeon and held my hand every step of the way. Frankly, the surgeon and his office were a little brusque, almost to the point of being rude. They did first-rate work and I have no regrets, but it was a relief to leave their cold environment and get back to Dr. Chong's warm and friendly office for all the post-operation checkups. Although I don't go to the optometrist nearly as much as I used to pre-Lasik, I do get my eyes checked every couple of years just to be sure everything's still functioning properly. I've got an appointment with Dr. Chong in a few weeks -- can't wait! read more

Good people. They fixed my wife's broken glasses while I waited - needed a screw - even though we're not their patients. No charge! I hope to do business with them in the future. read more

This man is truly amazing and awesome. I am so grateful for him and his amazing staff for helping me during my time of need. On 10.16.2017, my family and I got our luggage stolen on Mission and 16th. I lost my glasses, sunglasses, almost all my monetary resources, etc. The next day I tried to make my contacts last but they fell to the floor. So I was pretty much blind. My cousin's girlfriend encouraged me to visit an optometrist and see if they could give me my eyes back. It was touch and go but they made it work. I could not be more happy or grateful to such an amazing team for accommodating me. If I lived here, I would come back and use them as my optical team. They are the best! read more

I have been a patient of Dr. Chong's for over 30 years. He always goes the extra mile for his patients and spends the time to get things done right versus those who do not focus on service. I had a friend who was visiting from out of town recently who had developed an eye infection, and Dr. Chong opened up his schedule immediately and even called my friend in the evening after hours to follow up and coordinate the next steps. It is really hard to find optometrist's like Dr. Chong in today's day and age but I'm really happy to know there are people like him still providing the best level of care for their patients in our rapidly growing city. read more

not sure why so many people prefer this, but when we making appointment with Annie, she was super impatient and after waiting for 30 mins she redirected us to call the insurance company for authorization number, after we got the number she still said she cannot find the insurance record.... 1 hour easily wasted. read more

Dr. Chong is cool and professional. Known him and his father for many years but just recently became a patient. Took care of my contact fitting perfectly and now planning to get a pair of glasses when the VSP insurance clears. I've even asked the staff to plug the parking meter for me and often they will take care of the coins. That's what I call great personal customer service. Thanks. read more

I picked Dr. Chong, because he was a few blocks from my house, but I didn't expect him to be such a wonderful, funny, thorough doctor. My prescription was perfect and made in a timely manner. His staff is kind and professional. I highly recommend this most competent doctor! read more

The doc is ok and meticulous, but their receptionist or the admin staff makes me feel never to go back there: 1. She kept saying that I save money if I order contact through them, beause I get insurance coverage. That's not true, because I get insurance no matter where I buy them. Do your own math and decide. For me, it was ok to buy through them. 2. She told me that my contacts will be delivered to them and I can pick them up next day or two. I went there to pick them up. I was told that someone should be calling me. 3. On the 3d day after ordering, VM says - Bad new for you, only 3 boxes came. 4. A week past, my contacts were delivered to my home, but there was nobody to sign and pick them up. Even though I specifically told them not to have them delivered to home, since there is nobody during the day. read more

When I was looking for a new eye doctor about 10 years ago, everyone at my workplace recommended Dr. Chong so I made an appointment. I've been happily seeing him and Dr. Ng at this office ever since, because they are both terrific! My prescription is apparently very challenging, but the glasses and contacts I've gotten there are always exactly right. The exams are extremely thorough and they use lots of modern equipment, and both doctors really take their time to talk about your issues and answer all your questions without ever rushing you. And I don't think I've ever had to wait; they've always seen me right on time. I have VSP insurance and even with my expensive eye needs, it's never been too horribly expensive. The whole staff is awesome and knowledgeable. Also Dr. Chong's nice doggy is very sweet to visit with while hanging around the waiting room! read more

Dr. Chong is a very personable, bright optometrist. He does a great job diagnosing your eyes and getting the right contacts/glasses for your needs. I would highly recommend him if you are looking for an optometrist in the North Beach/Marina/Nob Hill area. They also have great receptionists working at the business who help you get the best deal on your contacts/glasses. read more

I absolutely love Dr. Chong. I have been a patient of his since 1980 and my family even before then with Dr. Chong's dad. He provides exceptional service and really does take the time to examine your eyes. I've heard stores from friends where their eyes were given too strong prescriptions, making their eyes worse as they got older because the strong prescriptions forced their eyes to see. For me, my eyes actually improved and is even better than when I went to first see him. Others have either gotten better or stabilized. Dr. Chong doesn't "force" strong prescriptions on you. Appointments are usually about an hour long, but it is a very thorough exam. I will never switch...I even continued when I had no insurance because I plan to take my eye sight to the grave so it's very important to me to have someone I trust and like. read more

I went to visit Dr. Chong for a new pair of glasses after a family referral. Both him and the staff were very friendly and welcoming. You definitely get the sense that they care about you as a patient, and take the time to make sure you are getting proper care. That being said, because they take their time with each patient, there can be a little bit of a wait if they happen to book more than a few people at a time. I'm pretty picky about the types of glasses I get, and I was quite surprised to find that found a pair there that I really loved. I'm happy with my experience and would recommend them to anyone. I look forward to long term care with them! read more

Got recommended by a co-worker and his office is just a short walk from my office in Chinatown. The whole office staff were super friendly and even though it was my first time there, I was treated like I've been a long time client. Definitely going to making him my optometrist of choice! read more

Went in yesterday with a couple of pairs of Ray-Bans needing repair. Richard and his wife were outstanding. They fixed my modern pair that I had bent horribly on a recent flight. The second pair was a pair that my father wore in the 60's or 70's, Richard had them shaped to my crooked ears in no time. Actually, he and his wife worked at them for 30 minutes. When I walked out, the glasses fit me perfectly! Awesome service. read more

I've been seeing Dr. Chong for 3 years now ... he really cares about his patients. After my visit with him a few days ago, for example, he called the day after to provide further advice. read more

I popped into Richard Chong's office on a whim because the screw had fallen out of my sunglasses. He was nice enough to take a look at them and repair them completely for free. Refused any money. Seems like a great, really friendly office. read more

Horrible customer service and support. All about making their money only. Went in for my annual exam on 19DEC. Asked them to tighten the screw in my glasses. Its just some kids working there- nothing against the kids, but they are not mechanically skilled. They actually bent the center piece of the glasses and could not get the screw back in. I was told the "screw is small". After being there three hours they told me they will deliver them later. Called me several hours later and told me they look worse- they actually taped the lens in with scotch tape! I leave for my Christmas trip with scotch-taped glasses. First the Dr. told me he was going to send them to the lab and let them fix it. Then he told me he was going to "build me a new pair" if he could get the center piece. The same center piece he told me he bent but was not the reason the screw could not go in. He told me this is a poor design of glasses (I bought them from him!!). Now he was bullshitting me. He should have just offered to replace the glasses. Brought back the taped up glasses on December 27th. They could not find my file but told me they would use a warranty on the glasses to get me a new pair and put my new prescription in. They told me it would be a rush job as I have no other glasses. I called them on 10JAN- no glasses. Some rush. I was told the lab did not get the glasses until 03JAN. They lollygagged around and didn't send them! Totally don't care about the customer. Finally glasses arrived 14JAN. Then they charged me for my lenses. I paid them and didn't want to fight anymore, so disgusted by these people and just wanted to leave. They should have replaced my frames right away in the first place. I would gladly have them use my old lenses and go somewhere else for my new prescription. Totally mislead. They should have paid for these. Well lesson learned: these shysters left me without glasses for a month and didn't pay a dime. They could care less. read more

I picked Dr. Chong because I used to live in North Beach and his office was like a 5 minute walk but have since moved to SOMA. Still going to Dr. Chong though because he is such a nice doctor and remembers you even though its been a year! I saw him yesterday and he really takes the time when checking on your eyes. The office isn't super fancy or anything but it does the job. read more

Dr. Chong provides the best eye care service I have ever had. He is incredibly thorough, almost to the point where you can't believe he cares this much. He's great, his staff is great, and you won't be disappointed. read more

my husband and i need new prescription right away after relocation to SF, Dr. Chong was very patient and friendly, including other staff. I can see that we will stay with them for years. read more

My eye place for 30 plus years - began coming here when his Dad was the Optometrist! You can't go wrong. Nothing fancy about the place. Small and crowded, it has a family feel to it that's hard to find anymore. Annie the office administrator has been here FOREVER which speaks well of Dr. Chong as an employer. I love this. Dr. Chong is friendly, down to earth and a true GIANTS and WARRIORS fan, LOL. If he's taking new patients, be sure to request Dr. Chong. read more

I adore Dr. Chong and everyone in his office. He takes his time during the examination and makes you feel like he really cares about the well being and health of your eyes as well as you as a person. My husband also goes to Dr. Chong and has only positive things to say (this is a big deal since he absolutley hates going to any doctor). I would definetly reccomend Dr. Chong to anyone looking for a fabulous eye doctor. read more

When I first came to SF in '70 I found Dr. Arthur Chong on Upper Grant. Then years later when I was looking for an optometrist, I looked just around my corner and there was that same Dr. Arthur Chong now on Powell! Have been going there ever since and now am in the very competent hands of Dr. Richard. I've never had any sort of problem with him or his capable, polite staff. Can't do better than this office for excellent eye care...I'm even signing up on Yelp to do this review. read more