I went to this office today for some extractions four to be exact and he had to cut them out, I'm…read morepetrified of dentist, but this guy did a heck of a job He put me to sleep when I woke up I was good no pain as of yet . the staff was very professional and gentle!!! Thank you guys for great service. Oh I pick this doctor off the web I saw his face and he looks like a kool cat so I went with him. I'm glad I did because he's a kool cat . I tip my hat to you and your staff Doc thank you again.Tommy m griffin. Also this dentist he's so smooth when he jumps in a pool the water don't move!!!! That's smooth!! Thanks Doc

I originally made an appointment for the Owings Mills office but ended up at the Hunt Valley office…read moreas the location was more convenient for me. Having severe dental anxiety and finding out you need to have your wisdom teeth out is never fun. I did have to schedule my appointment 5 separate times to get my teeth out. I had to cancel the first 4 because I was too afraid but the staff was very understanding each time and gave me the same support and took their time with me each time I came in. Everyone was kind and well informed. I felt like a priority and was treated like one. I ended up getting my teeth out on my 5th appointment and had a great experience. Dr Schwartz was the doctor that took out all 4 of my teeth. Natasha in post op was very kind and took fantastic care of me. Two days later I woke up in excruciating pain as my body was far more sensitive than usual in recovery. I called multiple times to ask questions and was helped promptly each time. That same day I was fit in for an appointment an hour after my call. One of the doctors even offered me a personal unopened water bottle as I was sensitive to tap water. I was given more pain medication which helped but made me sick. I called and was immediately given something to help with my nausea. The doctors and nurses at this practice really care about their patients and making sure they have the best experience possible when dealing with something that nobody really wants to deal with. I would 100% go here if I had to do it all over again. I was welcomed and informed and encouraged to call even if it was a slight concern, they wanted to make sure everything was okay. If you are someone with severe dental anxiety, this is the place to go. They can accommodate you and make this the experience that gets rid of the anxiety associated with dentists or surgery in general.

Amazing care and super clean. All things I love…read more Had an appointment for cleaning, took me ON TIME. Lovely staff. Professional, didn't "hurt" and again, worked like clockwork with the hygienist and dentist. Then, I broke a crown, took me in immediately the next day, again, in quick, addressed concerns. MOST IMPORTANTLY, didn't try to oversell me, which is a big deal to me. Such great care, so very happy and not "afraid of the dentist, nor do I dread it". Thank you Dr. Shenk, such great care.

From the first phone call until I walked out the door after my appointment, I was happy. I have…read moresome anxiety around dental work (as many people do). I felt at ease, heard, in control, and relaxed. Thank you to EVERYONE there!

This guy is a really exceptional dentist and has the best most helpful staff.read more

Dental Treatment Experience and Ongoing Resolution Request…read moreDental Treatment Timeline and Issues In 2023, I started my journey to receive dentures. After having my teeth extracted at the Owings Mills office, I immediately began the prescribed dental treatment. In the initial phase, the office fulfilled its commitments. I attended several appointments for necessary adjustments and was diligently making payments through a loan option. However, after approximately three or four months, I encountered difficulties with the loan system, which would no longer allow me to make payments. Subsequently, I received a refund of all the payments I had made. At the time, I assumed that my insurance had covered the costs, as it was now 2024. Despite my attempts to clarify the situation, I was unable to reach anyone at the office over the phone. On the rare occasions when I did get through, staff tried to connect me to the Office Manager, but I was never able to speak with them directly. This lack of communication persisted for four to six months, during which I sought answers regarding the loan, my dentures, and the next steps for my bottom teeth. Communication and Office Changes Eventually, after repeated efforts, I managed to speak with someone at the office who suggested I come in person due to how busy they were. Upon visiting, I learned the office had been experiencing significant personnel changes and that a new Office Manager, Kyle, had joined. Kyle apologized for the previous issues, and together we proceeded to plan for my bottom dentures. When I inquired about payments, I was consistently told, "Don't worry, just come and get everything completed, we will take care of it." Trusting their assurances, I continued with treatment for my bottom dentures. Continued Treatment and Further Complications After several months, I underwent extractions and received new dentures. During this period, I wore temporary dentures and faced ongoing challenges in reaching the office to finalize the process for my permanent bottom dentures. Eventually, in early February 2025, I secured an appointment to complete this stage of treatment. During the visit, I met with Kyle once more and was again told not to worry, that everything would be resolved. Later, when I scheduled another appointment for an adjustment, I mentioned my upcoming move due to a job transfer. I spoke with both Dr. Nelson and Kyle, who held a meeting to discuss my account. Upon asking about any remaining payments or requirements, Kyle assured me, "Do not worry about it. It has taken care of. I have some things to do on the back end, but it is all done." I expressed my appreciation and left the office. Post-Move Challenges and Financial Concerns After relocating to Florida, I sought an adjustment for my dentures at a new office. I was informed that I still had an outstanding balance of approximately $6,000 and that further assistance was contingent on settling this amount. I reached out to the Owings Mills office, but again received no response from staff or Kyle, even after sending an email. Following my email, I received a bill from my insurance company showing some payment had been made toward the balance, yet there was still no direct response from the office. I then contacted the Crestview office in Florida for assistance. The staff there were helpful and facilitated communication with the Owings Mills office. The new manager at Owings Mills informed me that she was investigating the situation with her supervisor. Later, I was told I would need to reinstate the loan for $2,500 to resolve the issue, which was unexpected. The Crestview office advised me to contact the loan office, but I was told loans could not be processed without an invoice for treatment. Request for Resolution At this stage, I am extremely frustrated. I have consistently attempted to pay for my treatment and have only followed the guidance provided by the Owings Mills Office Manager, Kyle, who assured me that all financial matters would be taken care of due to the lack of professionalism and service I experienced. My request is not for free treatment; I simply want the situation resolved as promised so I can move forward. I ask that the office honor the commitment made by their Office Manager and provide a resolution, allowing me to continue my dental care without further complications. I am asking that you follow through and remove this balance from my account as I was told by your manager at the location. I look forward to your response.

This company is a ripoff for the insurance companies. They could have had my X-rays sent from the…read moreother Aspen location but they didn't. Exhausted some of my money from my insurance plan and now I have to pay for another X-ray from a different doctor. I'm going back to get my X-ray for the new doctor because it is going to cost me $180.00 for new ones. This is extortion. I'm getting my teeth pulled out and I'm not taking this guys advice because he just wants money from my insurance company and I told them that I am filing an appeal against his office for doing this because he didn't even want to give me any more pain medication after I told him that I was still in pain. I'm a chronic pain sufferer. If I wanted drugs, I would have had my own. I have a niece who is in medical school and she told me that the doctors told them that Black people don't need drugs when they come to the emergency room because they're stronger than other races of people. This is appalling for any medical professional to believe this nonsense. I look African American but what they didn't know is that my grandfather is from Kerala India!

Didn t even get to see Dr Berman. I was running ten minutes late as I couldn't find the office…read more Tried asking the Secretary to give me directions but she abruptly cut me off and told me since I was late I would need to reschedule. No compassion at all. Just plain rude. I m sure Dr Berman is nice but will definity lose clients with staff as rude as this.Would truly NOT recommend.

My family and I have used Dr Berman several times and consider him a wonderful oral surgeon. Staff…read morewas personable and courteous (they directed me to an agency that helped lower my costs). Even though he is busy he makes sure you are treated gently and without pain. He tries to fit in emergencies (people in intense pain) in with scheduled appointments. He even called to check how I was doing later that night.

I never thought oral surgery would be a positive experience until I came to Dr. Awalt. From the…read morefirst minute I spoke with the staff over the phone to schedule my consultation to when I left my post-extraction follow up, I had nothing but positive interactions with everyone at the office. During my consult, Dr. Awalt determined I needed all 4 of my wisdom teeth removed, 2 of which were impacted. She fully explained the risks and the expected procedure/recovery timeline. While the concept of oral surgery is scary, Dr. Awalt made me feel comfortable and confident that I was in good hands to receive the best treatment possible. The cost was fully explained to me beforehand. Day of, I simply arrived and the procedure began minutes later without a hitch. Both Dr. Awalt and the nurse calmed my nerves and made me feel at ease. Later that night, Dr. Awalt called to check in and make sure I had her personal number in case I needed anything. Recovery was as smooth as could be and I really felt minimal to no pain (I have a low pain tolerance!) when I followed all of my given instructions. I hope I never need another procedure, but if I do or if I had to recommend an oral surgeon to anyone, I would without hesitation think of Dr. Awalt! Thank you to the whole team!