When my dentist suggested for me to get braces I immediately thought, I'm too old for braces. She…read moreinsisted it was for oral health not cosmetic. On top of me feeling too old, she sent me to Pediatric Dentistry and Orthodontics of Virginia. The staff at PDOVA made it easy to be an adult patient in what seemed to be a children's facility. I've seen several staff members outside of the office in the community, they knew me by name. During the COVID-19 quarantine I had chains break but couldn't get through to the office for an emergency appointment. I saw one of the staff members in a local store, after exchanging pleasantries I explained the challenge of getting an appointment. A few days later I received a call from the receptionist saying the staff member explained my need for an appointment. I was scheduled and able to come in for that emergency visit. Dr Bridges is EXTREMELY thorough and explains treatment plans so that anyone can understand. I would recommend this office and staff to anyone of any age needing orthodontic care! Lisa H

They have a verbal policy that you can't go back with your child after a certain age but that age…read moreis not set. So you have no idea intil that trap you at the appointment. They make you schedule parent visits if you want to go back but don't tell you that's an option until you're stuck with the choice of canceling your appointment if there is a parent already back there. They only allow one parent total in the back room. this is for all patients. So if another kids parent is back there you can't go with your kid. This is for hippa reasons. They claim that the kids do better without the parent but they have never had any reason from my previous visits to claim my kid needed me not back there. They said The dentists can assure the kids they are not scary if the parent is not back there. That was the creepiest thing I've heard. the receptionist also gave me update medical history paperwork unpon checkin but didn't tell me it needed to be returned before being officially checked in so I waiting forever before finally asking what the wait was for. They saw I was done and if I knew I needed to give it to them first instead of when I was called back then I would have. Courtesy says to tell the customer to give it back when complete. some doctors offices just take it when you're called back. It's i consistency with this place so I immediately retracted my care and am going elsewhere

I was a patient of Dr Hoover at her previous location and followed her to her new practice. Very…read morepersonable, professional, and competent. Her team is fabulous. I highly recommend her for anyone searching for dental services.

From the owner: Dr. Amanda Hoover grew up in the quaint community of Gloucester, VA She earned her undergraduate…read moredegree in Biology from Virginia Tech and continued her education at Virginia Commonwealth University School of Dentistry.

I am so grateful I found this practice . I moved from California and have been a patient now for…read moreabout a year and a half dr gray is amazing I don't think I've ever been to a dentist and had no pain from beginning to end. The staff are very pleasant. Madison is great. They're very cooperative and accommodating with billing but most importantly as an immuno compromised patient they take great care to protect my safety and make sure that I am comfortable and safe so I'm very grateful for the excellent care that I've been receiving so far and I'm sure it will continue.

Yesterday, my wife and I had our first visits at this friendly, well-run facility. Sam greeted me…read moreand guided me through the on-line forms, helping me with a part that she knew from experience would be tricky. Our hygienist Katelyn was thorough, professional, and friendly and had a great deal of feedback and information. Dr. Booth was warm and knowledgeable and took her time answering my questions. We are happy to have found such a wonderful place for dental care!

Dr. J. Crichton.... GREAT Dentist, amazing chair side/bedside manors ! 5 Stars! Highly reccomend to…read morefriends and family!

I rarely write reviews, and the ones I usually write are positive. I went to Virginia Family…read moreDentistry because of the glowing reviews, but my experience was quite different. I've lived in the Richmond area for over 40 years and found their business practices concerning. My 19-year-old son, 17-year-old daughter, and I had appointments last week. After being informed that our new patient visits would total $577 for the same services (since we are self-pay), I agreed to proceed. While I understand my son is an adult, I made it clear that I would be paying for everything. I grew concerned when my dentist suggested pulling a back tooth due to a gap that might cause bacteria issues, despite no current problems plus making recommendation to see their periodontist and pushing a possible the idea of an implant for the tooth; as well as, selling them on their orthodontist after I mentioned that I had seen the orthodontist the day before...which they said they never got x-rays for and it didn't matter because theirs would be different. Additionally, we were told afterward that my daughter's visit would cost $60 more due to extra X-rays, which we were not informed about in advance. It's comparable to a mechanic doing extra work without getting your approval first. I decided to go along with it, appreciating the new patient discount. They then informed us my son would need a deep cleaning instead of a regular one and scheduled it for this week, again without giving any pricing information. When he asked if there would be extra costs, they implied there shouldn't be. Later, we found out this service would cost over $200. This was surprising since we were told otherwise, and they knew I was responsible for the payments. When I asked why we didn't receive a discount for my son's previous visit since he didn't get a cleaning the first time, they said his services were different. How? When the whole purpose of the visit was for a check up and cleaning. After speaking with the office manager, Lauren, I felt unheard and unacknowledged as a customer. She did not apologize or address my concerns, only defending their position. As a business coach and consultant, I've rarely encountered such poor customer service communication outside of the restaurant industry. We ultimately decided not to proceed with the additional service. Virginia Family Dentistry's communication with patients is lacking at best and unethical at worst. They lost out on over $1,500 of upcoming services we would have needed and the lifetime value of a customer. Choose carefully! They will not be getting any recommendations from me. It's noteworthy that they've disabled reviews on Facebook, which might explain the abundance of positive reviews here. I prefer practices that prioritize people over profits and are not influenced by private equity.

We've been coming here for years and honestly we have no complaints. My whole family comes here,…read morekids included. Dr. Doss is great, she's attentive, never makes you feel rushed, and actually takes time to explain what's going on. If something comes up and you need to get in quick, they work with you on that too. The staff is great as well, they are all very helpful and overall just kind, sometimes that is hard to come by. Honestly if you're looking for a dentist for your whole family, this is the place, it is nice they have several locations but this location is our favorite.

After 20+ yrs of being a patient at VA dentistry today I quit their practice. Seems as if office…read morestaff when you call to cancel an appointment decides to cancel not just that one but another for 2/26/2026. I only asked to cancel an appt for 10/14/2025. So when I showed up today as it was on my calendar I was informed that I didn't have an appt. Took time to rearrange my day for this appointment. Walked out seething . Called asked for office manager who did call me back who tried to explain and twist it like I canceled my appointment... didn't feel like I was given a true apology. This wasn't my 1st time with appointment issues. I suppose when your business is so large and have numerous locations and long waits for appointments that quality of customer service goes down the drain. Customer loyalty too isn't important either. Well I won't be recommending you anymore in the future if anyone asks me for a dental group. You can say what you want but trying to be a spin doctor and lay blame on the customer when your staff assumes to cancel future standing appointments without asking and confirming is INEXCUSABLE!!!

I have to say this office needs to be shut down. The hygienist who cleaned my teeth was extremely…read morerough, like a bull in a China shop and my gums were bleeding. The bull dogs at the payment desk are worthless. When I asked for a printout of the charges and a break down, they were unable to provide it. All I got was a piece of paper telling me what I owed period. They couldn't explain anything only that this is what I owed, period end of discussion. I ended up going to going to Dr Gardener by default after Dr Reed moved back to California. They tried over charging me for my bridge by charging more than the insurance paid and then argued with me. Dr Gardener is about as friendly as rock. I needed a bridge and they make them in the office, and you come back that afternoon to have it put in. These crowns are rough and never feel clean even after brushing. I had a single crown done before I had the bridge put in and I went back 5 times to get it adjusted. I explained the problem I was having, and they never got it right. I finely gave up and went to a new dentist, and she fixed it correctly. Sadly, there was a cavity that was not taken care of when they did the crown, and I had to have it removed by my new dentist and a new crown. If I were you, I would avoid them at all cost.

My last two experiences were the worse. The dentist was so rough and my mouth was numb for about…read more12 hours after filling a cavity, I looked as though I had a stroke. My last crown with them was awful. My jaw was visibly swollen for days and now very cold sensitive. The office manager will tell you anything to get you off the phone. It took 3 months to receive my over payment refund. Also reported this to my dental insurance company. Won't return and have contacted another dental practice.

Care is usually good especially from the doctor. The receptionist and hygienist can be very rude…read moreeven with the children. Today was my six year old daughters appointment and she was to have nothing by mouth after 12am, unfortunately, she did eat without my knowledge and I let the office know as soon as I found out, they dismissed her from the practice and called me "irresponsible" over a complete accident. The receptionist was extremely rude. I will not be taking any of my children here and I will never recommend this place to anyone.

I wouldn't recommend this dentist. First time ALLOT of paperwork to sign and took very long to…read moreschedule appointments. Came in a week later for a reschedule, They told me to make sure my daughter was fasting and mentioned over the phone liquids (water and juice was acceptable) the day of the appointment. She went to school for 4 hours and didn't eat as told from the day before only drank water 3 hours before appointment and got told that they cannot reschedule her or my other child (i had an appointment for) for any other appointments and referred me to another dentist because I didn't follow their rule from the first time and because of that they refused to continue with me. And this was only my second visit!!!! I was NOT happy with my experience.

I absolutely love this dentist office. The staff is friendly, helpful and informative. They made my…read moredental experience amazing!!!

The lady who handles insurance claims is extremely rude. I have requested a refund due to me three…read moretimes and I always get the same answer; I am working on it. Well it's been three months and I don't have my 140.00 yet! I've tried leaving messages for Dr. EPPS and no return calls. When my phone number changed, I promptly reported the new number. Still no calls. Today, the insurance person took my number down and acted like my new number was news! c