Absolutely outstanding service! I can't say enough good things about this auto shop. From start to…read morefinish, everyone I interacted with was incredibly honest, courteous, and professional. My car's horn wasn't working, and other mechanics not only misdiagnosed the issue but also quoted me unreasonably high prices. This team quickly found the real problem, fixed the horn perfectly, and made sure the car was in excellent shape--all at a very fair and reasonable cost. Their knowledge and skill really stand out. The front-desk staff and the mechanics alike are refreshingly transparent and genuinely kind, which is rare to find. And as a delightful bonus, they have the sweetest shop cat, Ross, who's friendly and loving--he truly adds a warm touch to the experience. I highly recommend this shop to anyone looking for trustworthy, expert, and budget-friendly auto repairs. They've earned my full confidence and future business.

Philip Eastwood, financial services and Brad, salesman went out of their way to make a customer,…read morenew to Canada understand the ins and outs of leasing a car. English is not this woman's first language nor are the customs and protocols of leasing a car something she was familiar with. The kindness and understanding these two gentlemen showed her is above and beyond all expectations. People treating people with patience is wonderful to see. I would highly recommend this dealership for their honesty and carring. Thank you gentlemen

We recently purchased a 2026 Rav 4 Limited. Was pleased with the appearance of the vehicle but am…read morenot happy with the service I have received from Toyota Owen Sound. I have issues with the Infotainment system freezing on start up and music and maps not being saved. Booked a service appointment and they were of no help at all. In fact were rude. I sent emails with pictures to show what I am seeing on start up. I have not received a reply after 3 days. Will amend this review if someone would be kind enough to help me out. This vehicle was not cheap.

Excellent service Mike is great to work with .business is well worth checking out His charges are…read morefair. Mike does an excellent job and very courteous

Needed a exhaust pipe repaired. At CT, the cost was estimated at $1700.00. Brought it to Sound…read moreAuto Care, and they fixed only what was needed for a mere $110. They have my business forever more!

Bob and Steve saved my bacon being an out-of-town'er on a business trip suffering from a severe…read morevehicle malfunction. What was most refreshing? That the answer to my question was "YES", rather than "NO" that I received from two other manufacturer-based dealerships. They had me on my way once parts arrived, and the best part was Steve and Bob were such solid guys to do business with. Thanks ever so much! Top Notch operation! Rare in this day and age

Very impressive service. The bays are extremely clean…read more Safety was number one for the employees. They opened my spring loaded hood but used a prop for back up. This insured no broken fingers in case of failure. After checking the headlights signals etc I was asked to place the keys on the dashboard. This means no sudden lurching of the car creating crushed fingers or knees. On my style of car they sucked the oil from the engine through the dipstick tube. This was the first time I have seen this done. They inflated all tires to proper specifications with a gentle report of low pressure. My bad! The cabin filter was checked and was embarrassingly dirty. There were four individuals crawling over my car like NASCAR pit crew. I will return to this location.

Jeff and his business are amazing. he goes above and beyond for all his customers!…read more He has helped us out on many occasions and has gone out of his way on multiple occasions

Great team.... friendly knowledgeable... professional and always has smiles...makes you feel…read morewelcomed....highly recommend....most definitely #1 staff...

absolutely amazing team! had me in and out with my rental! Had too much oil from previous oil…read morechange in Toronto ( another company done by Avis) warning lights on! They fixed the issue fast and efficiently!! Great job!! Saved my vacation time!

These guys are great I have used them many times recently for a few vehicles…read more Always happy with the repair work and the cost!

Our teenage sons car was stolen from our driveway on October 2nd. He didnt have insurance yet, as…read moreit was not ready for the road yet. He had an appointment scheduled for inspection the following day. He was called at 4:42 pm on October 4th by OPP stating that his car had been found in Owen Sound and they told him that it will be towed to Penn Automotive. Our son immediately called us and we told him under no circumstances is it to go to Penn because they have been known to be dishonest business people and gauging inoccent consumers when they are most vulnerable. He tried to call back with these instructions, and to tell them that he has CAA but was unsuccessful. I immediately called OPP myself repeatedly at 4:50-5:00 pm and could not get through. I then called Penn Automotive directly and was very clear in telling them that they are not to pick up his car. My husband also called and told them the same. We had been given 2- other quotes for $150.00+tax up to $200.00. Plus we have CAA. so he would not have had to pay a thing, had they called the closest tow company in Owen Sound instead of calling one that was 45 km return trip. I called Penn Automotive at 8:am the following morning and asked for my sons invoice to be emailed to me so I could pay it. I knew that we had to get the car out of there as soon as possible before they tacked on more daily impound fees. That is why their yard is so full of cars! The bills are so high, that some people just simply walk away and leave their cars. Their bill is worth more than their car. They never sent me the invoice I asked for. I emailed twice, called twice. I then contacted my son at work and he went there directly to pay this bill so they would release his car to be towed back home by another company.The bill was 1070.00. They reduced it!