Decatur's best towing service! Friendly, responsive, reasonable price! No reason to look elsewhere. These guys are professional! They know what they're doing and they have great equipment. read more

We had Richard's tow our vehicle. We had $3000 worth of damage done. Weve made numerous phone calls to Richard's. He has never called us back. Filed police report. Richards admitted to the police a new driver caused the damage. He has yet to call us back. So I guess we will end up in civil court. Do not recommend Richard's. I didn't even want to give one star. But I can't submit my response without it. read more

Richard's responded in estimated time and Kevin was able resolve my issues. First interaction with company and I was please with their service. read more

Can I get 1/2 star? I used Richards towing for years after being a faithful customer 1st time there was a problem he FAILED and I have found out since that is the norm for him. His driver towed my 95 Escort which has special meaning to me it was my dad's last car. Although 95 low miles perfect condition. His driver not only ripped all the shroud off on front bottom of car worse with oil etc. off ground he put parts in back and front seat got oil all over interior. Towed to another great customer Scott Automotive who seen driver damage the car. Not only would Greg not take care of it he refused to even return calls to discuss it after dozens of calls. He is a P.O.S ! sense I have learned of many other issues. For example a friend had a 69 Mustang fastback he towed it back wards his EXPENMSIVE factory rear window luvers the wind destroyed not made to do 50 backwards. Taken to court Richard STIILL did not admit any fault. Useless go else were. read more

The kindest man. Richard responded quickly and helped me change my tire. I would use his company again!

We had an emergency on a Sunday evening (we were loading up the car to head out of town and the dog hit the lock button- locking herself in a warm vehicle with the windows up...). Richard's towing arrived in a flash, and Richard was so kind and helpful. I was ready to throw a brick through the car window - but luckily he saved the day with some amazing locksmith skills. My guess is towing companies aren't always going to get great reviews- because when you have to call them, it's typically a less than fun situation. In this case, timeliness, skill, and empathy were needed- and all were on point. read more

Very swift to respond. Always reliable. We've used this service a few times over the years/

Damaged my car when they towed it to the dealership. Didn't notify me that they damaged it. Could've got it fixed at the dealer. I left them my name and number and they have yet to contact me, it's been over a week. Guess they don't care if their employees can scratch a bumper read more

I called in a panic because I had accidentally locked my dog in my Mother's car. They were very helpful and came out within 10 minutes. They didn't charge me anything because they don't charge for animals or children in distress. What a wonderful policy! I appreciate their quick and compassionate response. If I ever need a tow truck, I will definitely use Richards Towing! Thanks! read more

Went above and beyond for customer service. They worked with me after the police had my car removed from where it broke down. The gentleman even helped to load my car for me to tow home. Keep up the awesome job. read more

You SHOULD NOT charge people with low income/no insurance in order to retrieve their belongings from their car. My boyfriend and I got in a wreck after his breaks went out, he was unaware his insurance was invalid and now they want $200 before he can even LOOK at his car. His WORK keys are in there, his DAUGHTERS CAR SEAT is in there along with other personal belongings we'd like to have back after a terrible experience. When you call you get less than enthusiastic employees who could give a shit less about you or your problems. Keep our car and sell it for the $200 its worth and let is have our stuff back. Greedy company in my opinion. read more

This company and its owner are the worst of the worst. If I could give negative stars I would in a heartbeat. I had my car impounded & it was way more than I could afford to get it out so I let him know it would be a few weeks until I could afford it. When I came to ask about getting my belongings he tried to charge me a ridiculous fee to get MY belongings. He was beyond rude & gave me the runaround about when I could come get my stuff. After numerous busy signals & repeated calls to no answer I was finally able to get back in touch with him, to which he told me my car was no longer there. This guy is a total jerk off who's only about helping himself. Not to mention an ABSOLUTE RACIST. When I got there, there was a nazi flag hanging as curtains in the window & he began telling me about how all these f*cking Indians are ruling America & how they're out to get you. I guess because I'm white he thought it was ok to tell me that but I'm not on that boat guy. This guy needs to be shut down for good read more