First, (and this is often underappreciated), when I call, they answer the phone. When you're…read morelooking at your beloved vehicle and it is smashed, that matters BIG TIME. Furthermore, I can always be fully confident that the person who answers will be both friendly and knowledgeable. I've had to process several claims over the last few years, and each time it has gone very smooth due simply to this office's consistently excellent standards of customer service and knowledge. I most recently worked with Andrea, who helped me to navigate a complicated claim on a complicated day. She not only saved me time and money, but also saved me from massive amounts of frustration. She was able to streamline the whole process for me and did a lot of the legwork that I would otherwise have had to do myself. Finally, Steve himself is a good man. In terms of my insurance, I only insure 2 cars, so I'm not a massive client. But I'm treated like a CEO by Steve and his employees. When my past claims caused my rates to go up, he personally took the time and initiative to reach out to me and let me know and try to help keep everything affordable for me. I didn't ask him to call; he just did. I won't forget that, Steve. Top class.

A True Insurance Hero - Steve Crowl at State Farm…read more If you're looking for an insurance agent who goes above and beyond, look no further than Steve Crowl. I've been with Steve for over 8 years, and I can honestly say he's not just the best insurance agent I've ever worked with, he's one of the best people I know. Steve has helped me with everything from auto and renters insurance to multiple address changes, always with professionalism, patience, and genuine care. He even personally delivered my new beacon to make sure I kept my discounts, who does that?! Steve does. But what really sets Steve apart is that he's not just an insurance guy, he's a partner, a teacher, and a friend. He takes the time to explain things clearly, makes sure you're getting the best coverage for your needs, and treats you like family. He's the kind of person who remembers your story, follows up without being asked, and makes you feel like you're his most important client. I recommend Steve to everyone I know. If you want someone who truly cares, who will advocate for you, and who will always have your back--Steve Crowl is your guy. State Farm is lucky to have him!

I was connected to Isaiah through a local Facebook group when I was in urgent need of auto…read moreinsurance changes. He promptly responded and immediately began working on my quote. He was very responsive and understanding of my timeline. He was very friendly and very thorough. I love being able to utilize a local, small business! Thanks Isaiah for all of your time and assistance!

Isaiah is a great agent. He does a thorough job researching multiple carriers to find the best…read morerate possible for the customer. He is personable and responsive.

Abby at farm bureau has gone above and beyond. She is so helpful would recommend this place to…read moreanybody.

I have had a great relationship with this office through out 4 years, they have always been willing…read moreto help me with personal insurance and business insurance.

Nathan is the worst agent I have ever dealt with. I started the claim online and wasn't able to…read moreshow all the frame damage and completely got HOSED by this guy. Very rude and NO help to me. HES JUST LOOKING TO TAKE YOUR MONEY LIKE HE DID MINE.

This office has some of the best agents I've ever interacted with! Everyone is super friendly and…read morewelcoming. They have great prices on home and auto insurance too!

Tony helped me get insurance on properties in both Meridian and in Boise…read more Throughout the process he was professional, knowledgeable, and very helpful. As I am not local to Boise, it's great to find someone I can trust to guide me through the process. Tony, thanks again for your help. I unreservedly recommend you and Idaho Select to insurance shoppers.

If you need insurance I can highly recommend Idaho Select. My wife and I just moved here from out…read moreof state and needed homeowners, auto and an umbrella policy. I found Idaho Select on the web and decided to give them a call. Tony was very pleasant to talk to. He made suggestions, explained my options in a knowledgeable way and was not pushy at all. Tony and his assistant Traci helped to make the process easy and stress free. I'm glad we moved to Idaho and glad I called Idaho Select.

Randon Clayton is a very knowledgeable and genuinely nice man…read more I can't tell you how pleased I am with my auto and home policy Less than 1/2 what I was paying in Georgia with progressive

Phillip provides exceptional customer service and brings a comprehensive knowledge of insurance,…read moreoffering confident guidance tailored to your specific needs.

Kathy and all of her office staff are extremely responsive. We are from out of state and have…read moreinsurance needs in Idaho and, without even formally meeting them, they were so welcoming on the phone and going above and beyond to help us with our needs. I 100% would recommend. So happy we chose Kathy's office!

As a former employee of a past State Farm agency in another state, having to change agencies when I…read moremoved wasn't a decision I made lightly. Working with Hayley in this office has made that transition easy. She has been a great help the entire way, and is always quick to reply. I'm a little more difficult in some ways than other customers because I do know the system- but they have been wonderful! Highly recommended for new State Farm customers and folks moving over from other states.

Lackadaisical, poor service. I don't know why it took me so long to transfer my home and automobile…read morepolicies to an agency that actually took the time to speak to me on the rare occasions I had a question. At Boise River Insurance, I was always transferred by the receptionist to voicemail and then our agent never returned our call. When I called to get my auto policy number because I was transferring my business, the receptionist hung up on me. Just the absolute worst and I could not recommend less.

In 7 years, I have received the best service from this agency that I have ever received in my adult…read morelife of 40 years. Everyone in this office will bend over backwards for their clients. I'm moving to another state where they don't service, and knowing I was leaving, ALL are continuing to help me make the right insurance decisions in another state. Steve and his crew are amazing and you won't be disappointed. They will all strive to give you the best options and the best service.

I called to get some information on insurance. The receptionist transferred me to an agent. The…read morephone rang and rang. I waited for over 8 rings. No voice mail. Called the receptionist back and asked for a manger. She seemed to only know her first name and no one could respond to my call. This is not a company you want to work with. This is a terrible first impression. From the reviews it sounds like it used to be a good company but changed hands. I can see why it got poor reviews. If they can't even handle an introductory phone call, how on earth are they going to handle your insurance!

Northwest Insurance Brokers is a great company! They offer incredible customer service and are…read moreextremely knowledgeable.