Went in to have my door gaskets on my wood stove replaced the stove works like it's brand new. They…read moredid a great job replacing the gasket and a reasonable price.

Purchased a beautiful fireplace. Heats the house well. Had an issue but we came to an agreed…read moresolution. Looking forward to a future hot tub in the next few years.

Even when they're closed, you can walk around the yard and see all the brick samples, to get ideas…read morefor your own home. We don't live near them, but we found this to be a great place to look around and get ideas and advice for our own future front walkway. They let us bring our dog inside to schmooze.

Terrible customer service. Our sales rep told us everything "they" couldn't or wouldn't do for…read moreus...tear out the fireplace, masonry work, wall repair and such. That is all good information, but let's talk about what you can do! He seemed irritated with our questions and certainly did not attempt to educate us on what would work best for our situation. After informing us he needed to see what we had before he could be much help, he just looked at us. No offer to set up a home consult. Acted as if working with the common man was beneath him. He did however mention that the products he sells are often to those "who want a fireplace in every room, like the multimillion dollar mansions." The showroom has many beautiful displays.

I originally went with Timber ridge pro because AJ was very attentive and seemed like a trust…read moreworthy guy but when things started to go south he blamed me for it all. First he kept changing dates due to the fact they could not deliver the appliances. He kept saying it was 3rd party business so he had no control over it. This place is a rental so I had to keep blocking weeks in hopes of a delivery. Finally I had enough and he would not reimburse me. He charged me 53 man hours for no work to be done. My cabinets did get delivered but the appliances were no where to be found. Do not go through this company!

STAY AWAY FROM THIS PLACE! This company falsely advertises employment opportunities. They knowingly…read morehired people who were looking to better their lives in order to support their family, only to completely screw them over. What kind of people tells someone a bunch of lies to get them to come work for them only to work them a few hours and then the next day say they didnt like their performance? What bullshit is that? You knew they keft s job to come to your business and you do this? Do you know what youve done to them? You just dont care and based on reviews it seems this is who you people are.....shame on you. You will reap what you sow. Liars and thieves eventually get whst they have put out. What you did is wrong and how you did it is wrong. You cant truly give someone fair chance employment after a couple hours and then flat out LIE. Everyone should beware of this 'company' of wolves.

Very good customer service the guy up front spent the time with us to help find the best equipment…read morewe can and even wrote out quotes for us. And they have a great inventory for scat exmark and toro mowers. They also sell a great inventory of stihl and echo.

I take care of my elderly Grandparents in Elk Rapids. About ten years ago they had their wood…read morefireplace replaced with a gas fireplace. As I did not live with them then and because they are both in their 90's we were unsure who originally installed the gas fireplace. We began having issues with it last night so I was calling around to try to schedule someone to come out and have a look at it. I decided just to go down the list and started with Ferguson's. I was greeted by the most unbelievably rude person I have ever had the displeasure of "doing business" with. When I informed this "gentleman" of the issues we were having and that I was unsure who installed it he replied with, "What kind of car do you drive?!?!" Dumbfounded by the question I hesitantly answered, "Umm...a Subaru?" He then curtly responded with, "WELL WOULD YOU TAKE YOUR CAR TO A CHEVY DEALER?!?!" Stunned I said, "Well no..." AFTER biting my head off he THEN decided to ask for the name and checked the records to see if they were the ones that did the instillation. They were not and I must say, I am thanking my lucky stars for that! I have worked in the service industry for 15 years and if I EVER treated a patron that way I would have lost my job instantly. Buyers beware, these guys are the worst. With "customer service" like that I can't believe they are even still in business. If I could give a rating worse than 1 star, I would.

We have a two-way fireplace from 2007. We had it serviced years ago to convert from propane to…read morenatural gas. After that the glass always filled with black smoke so we didn't even use it. Fast forward to today. Phillips service guy came out, cleaned the fire box, made flame adjustments and completely rebuilt the inner works from the ground up. It was not venting properly, the ash pieces weren't staged properly and the logs weren't in their assigned position. It now runs as it was designed to do. The glass is spotless! No more black smoke. Phillips, your service tech is a gem! We loved our experience with you!

My family has used Phillips Lifestyles since 2013 to maintain our gas fireplace, so we decided to…read morecontinue using them. However, just be aware that they charge $150 for a "service call travel fee", in addition to their fireplace maintenance fee. For us, that was $150 from Grawn, Michigan, to Kingsley, Michigan. Wow - just wow!!!

Erica is very professional, responsible, and responsive. I…read morefound my house cleaner than when I arrived last year (when I used someone else, who was referred to me by Fairbairn Plumbing). My home is spotless. Erica's attention to detail is remarkable. I can't say enough good things about her! I previously had a bad experience, as I am a seasonal homeowner. The person I hired last year completely took advantage of me. Erica did not. She kept me abreast of what she was doing, and the hours she was projecting to spend on my job. It is especially important, if someone is doing work in your home, in your absence, that they are trustworthy. I would definitely recommend Northern Mitt Cleaning and Organizing, without any hesitation.

Responded quickly and answered all my questions. Did a fantastic job cleaning! Everyone was very…read morefriendly and plan to hire on a regular basis.