Staff at the Bonvoy Lounge they are awesome. Pay a little extra to gain access to the Loungeread more

We stayed here again during a recent roadtrip. This Marriott was exactly what I wanted in Marriott…read morehotel. The only thing that could've made our stay better was if they were able to upgrade my wife and I to a better room. Unfortunately, we showed up during the week of Candian Thanksgiving when they were busy. Despite the lack of upgrades, the front desk was nice to me. They still gave us a nice room with a king bed as we reserved. My wife and I had no complaints about the room. They also greeted me every time I passed by. This hotel has a M Club Lounge for Marriott Platinum and above memebers. Breakfast and evening appetizers are served daily. Harold, the manager, does a wonderful job running the club. The foods served in the M Club is very good, not "Bonvoyed" down. During the evenings, we noticed that they served quite a few Asian dishes. Harold took the time to speak to me and other guests. The gym is one of the best gyms in in America. It has both cardio and anaerobic equipment. The equipment is well maintained. It was almost like my home gym while traveling. This is a nice hotel for my wife and I. We like it and plan on coming back.

So I was just at the front desk asking if I could purchase bottles of water from the front desk…read more The gentleman that first assisted me was very cordial and offered a couple bottles of "house" bottled water since the soda machine was out of water. I was wondering if i could purchase 2 more bottles for the other two members kg my family but the woman that was standing next to him proceeded to rudely tell me no. Again I was willing to pay whatever price but the gentleman trying to offer good hospitality offered to give us an extra bottle of water but the woman had an attitude and proceeded to look angry and began to stare me down. I thanked the man that helped but to the management and corpo. You should really work on your training in regards to staff and/or have water available to purchase. Either way that lady had a horrible attitude and should in no way be at any front desk if that is the service she regularly gives.....horrible!!!

Great sleep! Friendly, courteous staff from checkin to the…read moremaintenance team ! All happy to help! All Smiling!! I had an issue but was taken care of immediately! Keep up the great work!!

Stayed here this pas week. Just one night for a work trip. Hotel was good value. Location is…read moreonly convenient if you drive but other then that it was good Clean rooms, nice shower and super friendly staff (our housekeeper was rest she said hi and brought us extra shampoo with a smile thank you Guillermo a!!!) Would recommend but only if you drive

Stayed from July 31, 2026 - August 4, 2026. Apparently very busy weekend. Seemed like the whole…read moreplace was booked. The room was large and clean. Ergonomic chair, microwave, mini fridge, coffee maker and hair dryer in the room. Plus, you get 2 free bottles of water if a rewards member. There is free coffee & tea throughout the day and depending on the time, fruit (apples). There's also a small convenience area that sells snacks & even frozen food among other items. The hot food (sausage patty, sausage links, ham, French fries, potato wedges, various omelets) for brekkie change up a bit as well as some of the pastries (blueberry muffin, banana walnut, apple Danish). They also have a malted vanilla, berry batter for DIY waffles, various yogurts, mixed fresh fruit, sliced bread & hard boiled eggs. Like how the rooms have a unique room number design and the cute designs for the paper cups & cup sleeves. The breakfast area can be really cold during the summer but it's nice the area can be used as a lounge too.

Stayed here for 6 nights and the location was so convenient! Bahvneet checked me in and was very…read morefriendly and helpful. The outside looks modern and they have a large parking lot. While the check in area is small, they have a bar and restaurant area that offers plenty of seating in a bright, airy atmosphere. We booked a 1 bedroom with double beds, 1 ba, sleeper sofa, dining table, and kitchen room. While the room provided a little more space, the bathroom was a tad dated and cramped. The door from our bedroom that led into the bathroom could almost touch the toilet.The towel bar was literally wiggling and was not very sturdy. Would be nice to have 2 queen beds in these rooms vs the double beds. The fridge was not full size but larger than a mini fridge and this was helpful for keeping our fruits and drinks cold. We arrived during a heat wave and the ability to have cold drinks was very helpful. While we did not use the stove, the microwave came in handy. This location was perfect for us! We were visiting relatives in the area and were close to many stores and restaurants. Next to us was a strip mall with many restaurants and shops and across the street diagonally was another shopping center. Additional malls were within a 7-15 min driving radius. Housekeeping was wonderful! They stopped by daily and were great! They don't have a gym. The gym in the building is run by the Unionville Athletic Club. While you can use the facilities daily, you have to sign a waiver daily and they are not open 24/7, which is a drawback.

Overall a very nice stay and I highly recommend. They must have rennovated since some of the…read morenegative reviews. Hotel was very clean and rooms were nice. I am a hotel snob so this says a lot. I know most people would be pleased with their stay. We thought the lunch in the hotel restaurant was very good...glad we split the French dip sandwich because it was huge and delicious. Soup needed to be re-heated as it was served luke warm. There is also a bar and coffee bar in the lobby. Coffee was really good. Check in was slow and disorganized. We were offered an upgraded room if we waited until the room was cleaned. That was a mistake. We ended up waiting in the lobby for 3 1/2 hrs and our room was the same as others in our party. I am not deducting a star for that bc everything else was excellent. There are a few local Asian type restaurants in a short walking distance. Hotel lobby is quite high energy, lots of people coming and going, others enjoying the bar area, and I like the open area. Parking is plentiful. Overall we were very pleased with our stay.

Called prior to- price seemed decent; hadn't read any reviews prior to showing up. It was myself…read moreand my 4 month old. The room was FREEZING when we got into it the heat was not on at all.. I had to keep her in her insulated car seat until it warmed up. The bathroom and entry way in my room are VERY WORN, and not cleaned. There's pieces missing on the floor. The grout and tiles are not clean at all.... I'm not comfortable using the shower in that condition. Therefore unable to use the shower during my one night stay... for $130 this place is not worth it.... I strongly recommend anywhere else. There's handicap access doors upon entry. But none to get through the doorway to access the elevator- which made it very difficult to try to carry my belongings as well as wheel the stroller through the door. the lady at the desk I'm pretty sure saw me struggling and just turned around and ignored it... if I wasn't as tired and my baby didn't need a break- I would not have stayed here..

Decent low key place, friendly staff, and they attend your needs plus their morning continental…read morebreakfast hit the spot. The bathroom could have a ceiling vent thou, but it's a motel. Most consumer staples and basic essential needs are nearby like shopping storefront plaza and everything else needed for your stay (grocery stores, food restaurant, pharmacy, massage parlour, etc;) is walking distance and across the way. The Viva Blue bus is in the middle of the street in front of the motel to take you southbound Yonge St. to do a train transfer into downtown where the sightseeing action and back, make sure you got Presto transit card! Happy Trails.

We stayed at this location for a few days while our home was being worked on. Firstly this is a pet…read morefriendly hotel so we were able to bring our cat with us. The rate was reasonable too. The hotel is in a great location because there is a complex across from the hotel where a bunch of restaurants are located. So there are plenty of food options nearby. The room itself was clean. No sign of bed bugs. Hubby inspected the room thoroughly before we brought our cat & clothing in. We got a room with 2 queen beds. There is a mini fridge in the room along with a microwave & a coffee maker. There is also a closet where an ironing board & iron are located. In the bathroom there were clean towels & a hair dryer. As well as complimentary toiletries (Shampoo, conditioner, soap). There is a desk in the room which is attached to the unit which the tv sits on. Also there is a club chair by the window & a small cafe table by the chair. Unfortunately our room was facing the road which can get pretty noisy. So if you're going to stay here & are bothered by noise ask for a quiet room. Also on our second night there people in the room next to us & across from us were making noise in the hall way at 12.08am. Seemed like they were having a party in the hallway. I complained to the front desk about them. They prevented me from getting a good night's rest. I had breakfast at the hotel & the options are limited to continental breakfast, 3 egg omelette (with sides), 2 eggs your way, pancakes & waffles. I was craving smoked salmon but they didn't have it unfortunately. So I got the omelette & it was delicious. They made the order up quickly as well. Waitstaff were friendly, fast & efficient. The hotel restaurant is pretty quiet usually because of all the restaurants next door. Checking out was easy as well. They have a pantry with snacks & other essentials by the front desk. I will say hubby was able to get free stuff from the pantry. But when I asked how much I had to pay. Next time I'll just get hubby to get it for me. He always seems to get stuff for free.

Our project was looking for a hotel for our group in Markham that would give us options with…read morerestaurants. The Hilton Harden Inn was perfect for us! The hotel appears recently redone and the front desk staff are kind. The rooms are comfortable with enough plugs, allowing me to use my Roku to keep up on my Netflix shows. Breakfast was not free but the omelet was great! We'll be back en masse next week! Thanks to the team for a great stay.

I had a really last minute event pop up in the area and checked to see the hotels in the area. I…read moreended up booking Towneplace out of convenience. When I pulled up the the building, I thought they rebranded it as I sworn I've stayed here under a different Marriot brand. I pulled into the back parking lot which you have to register and pay for if you're a guest. There is a parking station out back but don't use that as it's way cheaper staying as a hotel guest. At front desk, they had a pretty decent sized lineup but they got through it pretty quickly. They asked if I checked in and I let them know when they were under a different name. They told me they actually have 2 hotels here which is confusing but confirmed that I had stayed here before. Front desk staff were really nice to me. They let me know that breakfast is included. I headed to my room and got settled. The room I had was pretty bright from all the natural light. The room has a tv, desk and a fridge. The washroom looked decent but later found out that the shower/drain was a bit finicky. The bed was decent. I tried the breakfast. It's super basic and it's OK at best but I do like that they have a few fruit options as well as yogurt. There's hot items and all things you'd find at a continental breakfast. Coffee is passable. I never checked out the amenities so can't really comment on them,

Had a stay here to cut down my drive in town. When you enter, you sort of drive into the plaza…read morewith the restaurant and hotel is behind. I had the option to check in mobile but the weird thing is that you still have to arrange the parking because guest get a reduced $8 overnight charge vs the $10 and I had a promo card waiting for me. I guess you could mobile check in and avoid the $2 saving. My request online was top floor and I got the 14th floor, the same floor as the breakfast area. The room was quite spacious for a king with sofa, but you can hear the vehicle traffic all night. The black out curtains sort of did the job, the air conditioning is loud. And you can hear the refrigerator. If you're a sensitive sleeper this may not be for you. Also throughout the night can hear someone above- but I thought I was top floor??? Level of cleanliness was moderate, you can see some visible dirty sports. For the price points at $300 and change after tax, it was a bit steep. Location was right at the 400 hwy so easy to get point to point

I booked this hotel months in advance for an international birthday trip from the United States…read more What followed was six nights of compounding failures, deliberate misinformation from hotel management. 6 rooms across 6 nights: Room 405 (Apr 23-27) -- Original suite with king bed, kitchenette, and tub. Vacated mid-stay due to a plumbing emergency. Room 414 (Apr 27) -- First replacement. Significantly smaller, double queens, none of the original amenities. Room 201 (Apr 27-29) -- Second replacement. King bed but smaller, no kitchenette, no tub. Suffered a second plumbing failure on Apr 28 and sewage odor Apr 28-29. Room 204 (Apr 28) -- Temporary room provided solely so I could access a working shower. Room 212 (Apr 29) -- Staff physically unlocked this room for me to shower. When I returned, the door had been shut. Staff re-opened it -- and we discovered it was occupied. A female guest was in the process of changing. Hotel staff had twice granted me access to another paying guest's room. Room 203 (Apr 29) -- Final alternative after the Room 212 incident. Had the same sewage odor. Completely unusable. What went wrong: The lobby and pool were under active renovation my entire stay. I wasn't told until one day before arrival, despite booking months in advance. Had I known, I would have stayed elsewhere. The hotel's solution was to bus guests to a nearby Sheraton for pool access -- not acceptable. One elevator was out of service for an extended period. I have a medical condition affecting my knees. Repeatedly climbing multiple flights of stairs was a genuine physical hardship. Renovation appliances including microwaves were stored in the hallways throughout my stay -- a safety hazard and well below any brand standard. On April 27, I was forced to vacate my original suite mid-stay due to a plumbing emergency. Every replacement room offered was a downgrade. At no point was I given a room that matched what I had booked and paid for. Room 201 was placed directly above the active pool construction. On April 28 -- my birthday, the entire reason for this trip -- I was woken at 8:20 AM by loud drilling. Later that same morning, the hotel called to inform me that Room 201's shower, sink, and toilet would be out from 8:30 AM to 5:00 PM. Nearly nine hours without basic water access. Upon returning to the room that evening, there was a sewage smell coming from the bathroom. It was still there the next morning. The Room 212 incident is the most serious failure of this entire stay. Staff directed me to and physically unlocked an occupied guest room -- not once, but twice. This is an egregious breach of guest privacy and safety that should never have been possible under any operational circumstance. When I raised the issue of my 60,000 IHG points used for my April 23-25 reservation, the property manager told me she did not have the authority to process a points refund and directed me to contact IHG corporate. I did exactly that -- and IHG corporate confirmed that she does have that authority. She had the ability to resolve this at the property level and instead chose to send me on a deliberate runaround. That is not a miscommunication. That is a manager using a false claim to avoid accountability. The hotel offered a partial refund of $147.70 against an original charge of $606.92 -- and only before the most serious incidents had even occurred. IHG denied my formal points refund request. Link to photo/video evidence: https://photos.app.goo.gl/utvTUFGdNGTFwZ5fA

Really friendly staff who were both welcoming and helpful…read more Clean hotel. We like coming to the area for good food and the occasional visit to Toronto. This is our first stay at this hotel. Honestly it was a great hotel and we will definitely be coming back. Our room was clean and updated. The breakfast was hot with some variety. It was nice to see the hotel busy with lots of guests and each evening of our stay people hung out in the lobby. Lots of life in the hotel is a good thing! Even with a large number of guests the hotel breakfast was able to keep up with the demand. Parking lot was good. With the heavy plowed piles of snow and the fact that they shared a parking lot meant not as many parking spaces as needed so may need to search for a bit but we still always found one. Other than that no complaints. Our door to our room was funny and the shower made a noise at the start but these things are so minor. We will definitely be back.

This Sheraton hotel was such a delight to stay for couple of nights. Huge lobby with bar,…read morerestaurant, Starbucks, stunning marble floors + walls, amazing decorations and huge ballrooms. All that accompanied by a friendly staff. Check-in was super easy. Got a free upgrade for being Platinum member. The 1BR suite was so nice. The room had a small living room with table, couch and TV. Bathroom was huge. They also had a club lounge on 9th floor, that had breakfast, lunch, light dinner, snacks and drinks. The surrounding area is vibrant. Lots of restaurants and shopping plaza are within walkable and driving distance. Hotel got their parking lot and the entrance was pretty safe.

This is my second time staying at a Sheraton and seems like lack of basic essentials are consistent…read morefor this brand. We checked in and room had no shampoo, body wash and lacking in towels. A call to the front desk was necessary to get the items. This was not a big issue but the next day housekeeping came by picked up the 3 towels from the 3 of us and just left us with 2 towels. This was also consistent as they did same thing to the other room we had in the hotel. The room looked like an accessible room but not really to standard. I felt my room was 1/2 renovated with missing towel hooks in the bathroom. The draws in the dresser was lopsided and need caution when using them. No USB ports anywhere in the room. Think I will have to reconsider booking a Sheraton the future.