I checked in on a Saturday night and it was fast even though it was a busy night…read more I strongly recommend the restaurant on site. The food and service was excellent. My only complaint is the pool. The pool is way too small for a Hotel this big.

An overnight stay with extended parking turned into a nightmare when I received a call from the…read morehotel two days into my vacation to let me know that my vehicle had been stolen from their gated, security-patrolled lot. The manager wouldn't call the police to report damage to their property OR the theft of my car, saying 'the Toronto PD wouldn't take it seriously'. They refunded my parking fee (only after I asked them to), and acted like they'd bent over backwards to do so. They 'apologized for the inconvenience' of my car being stolen, and then basically washed their hands of the situation. While I understand that vehicle theft can happen anywhere, their response to this situation was absolutely not reflective of the hospitality that I would expect from the Marriott family of hotels.

The staff is terrible. I go to check out after checking in for three days and on my first night I…read morefind not one but five different bugs throughout my room and then I woke up to a centipede crawling on me. I tell management they did not seem to care. I asked for a refund. I wasn't given one and till I could leave the Indian lady who helped me should not work there anymore if that's how you treat guest who spent over $700 for like three nights tell that first night be filled with bugs and then I'm having to move hotels

Who you interact with at this hotel can really determine your experience…read more When I attempted to do early check in around 11 AM, the lady at the front desk told me it would cost $80 CAD. After a moment she relented and waived the the fee as a courtesy upon learning I was a Hilton Honors member. She was professional and courteous but I didn't get the genuine vibe from her. When I came back to the front desk at different times during my stay, there were different staff members and some of them were super friendly and genuine. The room was spacious and clean and the safe was built into the wall. Definitely 5 stars for the room in terms of comfort. The free breakfast buffet is pretty good and but they don't allow you to take food upstairs. It costs $30 CAD a day for parking and you tap your room card at the parking gate when you want to get out. They don't charge for late check out but I was only able to get a late checkout time of 12 PM. The room was quiet and it was a wonderful stay overall.

I stayed here for 3 days and the rooms were clean, customer service was great, and amenities were…read morefine. I would recommend staying here if ever in the area.

Stayed here for a weekend trip to Canada. The hotel looks to be newly renovated. However, there's…read morenot much around the hotel and you do have to have a car in order to be able to go to restaurants or activities. Room was nice, bright, and spacious. Hotel has a small fitness center and indoor pool. Microwave and fridge in the room which was good! They had breakfast in the morning which included eggs, sausage, potatoes, pastries, cereal, yogurt, juice and coffee. They also have Al La carte items you can order for a fee. Hotel staff should be more mindful of guests coming down bare foot, it's inappropriate to be around food and others bare foot in a public space in my opinion. The one drawback to this hotel is that it advertises a bar/restaurant but they weren't open on the weekend. After a long day out it would have been nice to just be able to come back to the hotel for dinner and not have to go back out to get food.

We were pleasantly surprised. We have tried this Marriott's product before. Traveling with a family…read moreof four, had a 2 queen bed room. Cleanliness 5/5 Elevator speed 5/5 (6 floors so wasn't waiting forever with two different elevators) Pool / fitness N/A for us to use but we checked it out, seemed clean and pretty standard. Nice to have. Walkable 5/5 really easy to walk across the parking lot to the mall Breakfast 2/5 - my kids aren't breakfast sandwich people. Would have been nice to have another option like a buffet of some sort.

Aloft isn't my favorite hotel brand (more trendy and less practical), but with enough time you get…read moreused to it. This Toronto-area location is relatively new with a nice fitness center and spacious lobby - one of the better Aloft's out there. Less hanger space is a common issue with Aloft. Shower and bathroom decor are nicely modern. Rooms are decently sized with a nice TV and just enough desk/counter space with fridge.

It''s a great hotel to stay at after an arrival back at the Toronto airport. It's close enough to…read morePearson Airport to get here after landing and not have to pay hotel overnight parking too. There are 4 electric car chargers, which we now need! The room is spacious and very nice. There is a nightlight to make it safer to get up to go into the bathroom during the night without having to turn on the room lights. The negative is that the safety bar in the shower is not placed correctly, and the faucet is not easily reachable. One gets a shot of cold water before the temp. adjusts, plus there is not a good indicator on the dial of where the right water temp is; you could easily get burned right after the cold water "surprise". This hotel has been our "go-to" hotel after arriving at the Toronto airport whenever we have flown from there.

The hotel was okay - we choose it because it's right next to the highway. It's hard for us to have…read morea proper perspective on this hotel as we were not there very long. We arrived 6:35pm on Sunday evening and left at 7:30am. We did not use any of the amenities (e.g. pool, gym, etc.). We did get a complimentary upgrade to a king suite upon check-in. The room was what you would expect. The odd thing about the suite was that there was a lot of extra space but not anything in it like a coach or an extra chair. The mini frig and microwave were tucked into a teeny corner. Usually, they give us the complimentary member water and snacks at the check-in desk but instead the water was in the room and no snacks. There didn't seem to be a lot of other hotel guests as there were less than 8 cars in the parking lot so we can't comment on noise levels. This is probably one of the first Hiltons we've stayed at that there was no complimentary breakfast but the hotel was not very expensive. The breakfast buffet is C$12 and for an extra C$4 (or C$16) you can get fried eggs and bacon. We'll probably look for an equivalent Hilton nearby that includes a breakfast next time. The best thing to note was that it is a quick 7 minute car ride to Pho Ngoc Yen, one of the best Vietnamese restaurants in Toronto/Mississauga.

One of the Most Unprofessional and Sketchy Hotel Experiences I've Ever Had…read more If I could give zero stars, I would. When we arrived, the pullout couch was absolutely disgusting. We had to request sheets and pillows just to make our own bed. The walls were so thin we could hear everything, so forget about getting any sleep. But the condition of the room was only part of the problem. The staff behavior was what really pushed this experience into disturbing territory. We were in town for a wedding but received a family emergency call and weren't sure if we'd be returning that night. So we put our luggage in the car just in case. Suddenly I started getting calls from the hotel because the maid had gone into our room and reported that we didn't leave any luggage. I cannot emphasize enough how creepy and invasive that is. Why is a staff member snooping around and keeping tabs on whether guests leave bags behind? It was beyond unprofessional. I explained to the front desk (a woman named Linda) that we might not return that night due to possibly having to head home, and instead of showing understanding, she pressured us to "make a decision" by 6 p.m. It felt like they were trying to double-dip--charge me while re-renting the room. Even after asking if management could approve a refund, I was told they'd look into it, but no one followed up. I had to call again during the wedding photos, and still no action was taken. In the end, I never received a refund or even a partial refund from the manager, who I believe was Kimberly. And yet, I was still asked to leave a positive review. The nerve. I paid for the room. My whereabouts, my luggage, and whether I return or not should not be monitored or questioned. The entire stay felt sketchy, invasive, and stressful--on top of being flat-out uncomfortable. I absolutely do not recommend this hotel. Between the filthy conditions and the shady, overbearing staff, it was one of the worst hotel experiences I've ever had. I will be telling everyone I know to stay far away

Good location but the toilet seat had urine on it. We were shocked to see the water bottle for…read morefour dollars. We could hear the neighbors conversing in the adjoining door. The housekeeper was knocking to come in around 10:30. The washroom floor was very slippery as the water splashed from the curtain to the tile. Also the washroom should have exhaust fan. Breakfast was appreciated and desk staff were very friendly. Thank you for having us.

I stayed one night at Hampton Inn & Suites by Hilton Toronto Airport before heading back to the…read moreStates and it worked out well. The location is very convenient to YYZ and the airport shuttle made things easy. I used the digital key for both check-in and check-out, which I was glad I did because the front desk was absolutely packed with airline crews when I arrived. That alone made the digital option worth it. I had a first floor room, which was quiet and convenient. The hotel itself feels like it may be due for a refresh at some point, but everything was clean and comfortable, which is what mattered most for a short stay. In the morning there was free coffee in the lobby while I waited for the shuttle back to the airport, a small but appreciated touch. Overall, a solid overnight airport hotel and a good stay.

A great choice for Park and Fly. Lot is secure and well lit. Shuttle runs 24/7 and is a big bus…read morewith a helpful driver. Typical Hampton. The breakfast area was kept clean and well-stocked. Trays are available to take food back to the rooms. Front desk was courteous a staffed with 3 for a busy time. The room was perfect for an overnight stay; there's restaurants in adjacent hotels.

I booked this hotel months in advance for an international birthday trip from the United States…read more What followed was six nights of compounding failures, deliberate misinformation from hotel management. 6 rooms across 6 nights: Room 405 (Apr 23-27) -- Original suite with king bed, kitchenette, and tub. Vacated mid-stay due to a plumbing emergency. Room 414 (Apr 27) -- First replacement. Significantly smaller, double queens, none of the original amenities. Room 201 (Apr 27-29) -- Second replacement. King bed but smaller, no kitchenette, no tub. Suffered a second plumbing failure on Apr 28 and sewage odor Apr 28-29. Room 204 (Apr 28) -- Temporary room provided solely so I could access a working shower. Room 212 (Apr 29) -- Staff physically unlocked this room for me to shower. When I returned, the door had been shut. Staff re-opened it -- and we discovered it was occupied. A female guest was in the process of changing. Hotel staff had twice granted me access to another paying guest's room. Room 203 (Apr 29) -- Final alternative after the Room 212 incident. Had the same sewage odor. Completely unusable. What went wrong: The lobby and pool were under active renovation my entire stay. I wasn't told until one day before arrival, despite booking months in advance. Had I known, I would have stayed elsewhere. The hotel's solution was to bus guests to a nearby Sheraton for pool access -- not acceptable. One elevator was out of service for an extended period. I have a medical condition affecting my knees. Repeatedly climbing multiple flights of stairs was a genuine physical hardship. Renovation appliances including microwaves were stored in the hallways throughout my stay -- a safety hazard and well below any brand standard. On April 27, I was forced to vacate my original suite mid-stay due to a plumbing emergency. Every replacement room offered was a downgrade. At no point was I given a room that matched what I had booked and paid for. Room 201 was placed directly above the active pool construction. On April 28 -- my birthday, the entire reason for this trip -- I was woken at 8:20 AM by loud drilling. Later that same morning, the hotel called to inform me that Room 201's shower, sink, and toilet would be out from 8:30 AM to 5:00 PM. Nearly nine hours without basic water access. Upon returning to the room that evening, there was a sewage smell coming from the bathroom. It was still there the next morning. The Room 212 incident is the most serious failure of this entire stay. Staff directed me to and physically unlocked an occupied guest room -- not once, but twice. This is an egregious breach of guest privacy and safety that should never have been possible under any operational circumstance. When I raised the issue of my 60,000 IHG points used for my April 23-25 reservation, the property manager told me she did not have the authority to process a points refund and directed me to contact IHG corporate. I did exactly that -- and IHG corporate confirmed that she does have that authority. She had the ability to resolve this at the property level and instead chose to send me on a deliberate runaround. That is not a miscommunication. That is a manager using a false claim to avoid accountability. The hotel offered a partial refund of $147.70 against an original charge of $606.92 -- and only before the most serious incidents had even occurred. IHG denied my formal points refund request. Link to photo/video evidence: https://photos.app.goo.gl/utvTUFGdNGTFwZ5fA

Really friendly staff who were both welcoming and helpful…read more Clean hotel. We like coming to the area for good food and the occasional visit to Toronto. This is our first stay at this hotel. Honestly it was a great hotel and we will definitely be coming back. Our room was clean and updated. The breakfast was hot with some variety. It was nice to see the hotel busy with lots of guests and each evening of our stay people hung out in the lobby. Lots of life in the hotel is a good thing! Even with a large number of guests the hotel breakfast was able to keep up with the demand. Parking lot was good. With the heavy plowed piles of snow and the fact that they shared a parking lot meant not as many parking spaces as needed so may need to search for a bit but we still always found one. Other than that no complaints. Our door to our room was funny and the shower made a noise at the start but these things are so minor. We will definitely be back.