The absolute worst! Wish could give zero stars!…read more If I had ANY idea how bad it is, would have chosen someplace else. I chose only because close to me. Always short staffed. I had to be there every day for three months, to make sure was cared for. Many times left in her pajamas until 11 or 12 noon. Pajamas torn and down to her knees, left in bed like that until after 11:AM. Took photos. Had to have family dentist twice, send orders to brush her teeth.. Still has all her own teeth. I'd go in at 9:00 PM bottoms of her pajamas not on or sleeping socks to keep warm. Jist put the top part on so easily change Depends. Menu always read wrong, No one there could read English. Did not even get what was ordered even though her slip was on the tray. The NEW dietitian fired. I took her in food that I had here, homemade soups and fresh fruit. She ate it all, they would never give her what she ordered. Supposed to be able to use the bathroom. Constantly told too busy. One day Mom back from dentist, I went by 4 hours later. Mom still had her coat and her winter scarf wrapped around her neck. Put her in front of a TV. I asked, " why in the world was she still in her coat," they said because she was cold. Are these people just so stupid that they can't take coat off and put her sweater on? 4 HOURS LATER!!! No common sense. Several sat in front of TV...had " Minds of Serial Killers" on. Pure stupidity. Head nurse came to mom's room once and asked if I called the Ombudsman in. She said, " if you have a problem, you need to talk to me! " "Yes I did call the ombudsman, her poster out front says, anyone has a problem or concern to call her. Few weeks later, I go see her, like she asked, I had concern. Mom not getting " prompt" to brush teeth, use bathroom, etc. She rose her voice at me...and she's a nurse! I said, " I'm just asking they prompt mom to do these things to help her....after stroke. She stood up, got in my face, said, " don't you dare say we don't use comon sense again". She got in my face like a high school girl looking for a fight. I'm old enough to be her mother, and she treated me with no dignity, or dare I say, common sense.. No empathy what families going through. She about had me in tears, I just looked her in the eye and said, very calmly, " that I hope none of her family members EVER have to be under her care." I turned and left. And I meant that, NO empathy. I was tired being there for hours doing their job. I literally had to cancel a flight due to fact mom would not be treated well if I left. She tells at me. Nurse at Central Baptist Hospital said, " that's why they work in nursing homes, they would never be able to work in the hospital." Mom had PJs ripped or bottoms stolen. What really hurts, cards made by great grandchildren on nightstand. Next day all gone. Some came all the way from France. They were taken. Told staff, and I was told, and I quote, " they must have accidentally fallen in trash can." These hand made cards were special...made by children. Accidentally my foot. I said, next time steal her socks, not her cards. One day..told social worker of concerns. Just stands there, not communicating. I ask her, if she would want her mother treated the way my mother was. Her answer was, "I really can't say." . A grown woman can't speak up. Mom got new roommate. Woman was heavy smoker, moms never smoked. Room reeked of smoke, all of this ladies clothes and belongings. I said I wanted my mother moved in 24 hours. Facility uses no common sense. Twice, an aid eating someone's desert off the lunch cart in hall. I mentioned it to someone, asked me to tell who it was, couldn't, afraid would treat my mother much worse. Always strong odor. There's been strong urine or smell in one hallway. Nurse said. " more men in that hallway, their urine is stronger" Told Ombudsman. "That's not true, lazy, not cleaning up." Carpeting discolored, holding stains , and it stinks! One day, an employee texting behind the sheets and towel area where they keep on rolling carts. Mother got perm. AIDS next day, washed her hair and wash the perm out! $75 down drain!. No common sense." They knew she was in beauty shop. The place is dirty, 6 days before mom moves, a scabies outbreak. Low staff. All residents had to be treated. Said "it's coming in from someone outside." Employee. Two AIDS leaving out the door...caught scabbies...leaving work early, two boxes of cream each, for scabies. Could not get my mother out of there fast enough. Where she is, is beautiful, so clean and mature adults working. A real mature head nurse. Nurse at doctors offices," It was the atmosphere that was doing her damage." They ssid, I quote, "get her out of Brookedale." Thousands $$$$ less too!

Parent in rehab center. Nurses neglected to properly log a key medication from the hospital…read morerelease papers. Three weeks later my parent went in to tachycardia, requiring an emergency trip to the hospital. Promised showers twice a week, did not delivery. Pay attention to reviews and do your research!

We had a wonderful experience living at The Legacy Reserve…read moreat Fritz Farm. The staff, the restaurants, the maintenance we're all the best you could ask for, and so very warm and friendly at all times. When I become more mature, Legacy will top my residence list . I'Il miss you all.

Such a beautiful place that feels immediately like home. Staff are so sweet and helpful. The food…read moreis out of this world good, I had the prime rib and it was the best I have ever had. It was paired cheesy twice baked potatoes and broccoli. The next day I had a personal pizza in the bistro and it was excellent as well! My grandfather loves living there. He has made so many friends, and always has a full schedule of things to do. Our family is so happy with our decision to move my grandfather there.

A snip and go herb and flower garden in Chevy Chase. I like procuring just enough herbs that I…read moreneed for a recipe. No waste. Scissors are available for fitting, next to the coin box. Just take a Ziplock bag to carry home your herbs. At 25 cents a bunch, it's a great deal. Watch for the bees!! 68

From the owner: Independent living retirement community for women aged 65 and over.read more

Pictures of this facility are deceptive. We were admitted to a room that was obviously a private…read moreroom with 2 beds. No curtain or any form of privacy. My loved one was stripped and bathed standing up in front of her new roommate. I was so embarrassed for her. The food was also not great. Weight gain was one of our goals . After observing her trays I knew we wouldn't be gaining weight there. The facility was certainly a let down for us. The administration called me today and apologized for our negative review. I am glad to know that she cared enough to reach out and assure me that my concerns were valid . It was very much appreciated.

From the owner: Sayre Christian Village is a nonprofit senior living community dedicated to providing quality…read morehousing, rehabilitation services and long-term nursing care reflecting Christian compassion for everyone. Our goal is to enrich your life with social activities, dining options, spiritual services and a devoted and caring staff.

My 87 yo mom has been at The Willows at Hamburg for 18 months, first in the skilled nursing unit,…read moreand then in the personal care unit. I've heard so many horrible stories about nursing homes that we were really worried when it came time to place mom. Within a week or two of settling in, we knew we had made the right decision. Great care is taken to see that the facility is clean at all times. We've never had an issue in this area. Residents are kept busy and engaged with numerous activities including weekly outings, daily devotions, and Friday happy hour with live music. They really enjoy this. A brunch buffet for residents and their families is held monthly. Staff is extremely friendly and treats us like family. One thing I'm extremely pleased about is that management listens to residents and acts quickly to implement any suggestions given. I've never seen anything like that in a large company. Having a wonderful therapy department in-house is a huge benefit. Know this is long but I can't say enough about how pleased we are at this facility.

We agreed to pay nearly $7,000 per month for skilled nursing care for my mom. However, The Willows…read moreultimately decided not to accept her because they anticipated that her private funds would be depleted within about a year and that she would then need to apply for Medicaid. Thank goodness we found out they are mercenary and care only about money before entrusting them with her care. They only care about money, and I find that to be predatory. Hopefully, you will think twice about entrusting someone you care about to the Willows at Fritz Farm. I was disgusted to hear the final comment, "She is sweet, I am sure you will find somewhere that will take her". Gross

While the areas of HighGrove that cater to independent And healthy elder living may be fine, the…read morememory care unit is woefully lacking in resident care, staff training and consistency, ad basic medical awareness. The care of residents is suspect ad the cleanliness consistency is extremely lacking. residents are tolerated but not cared for in the memory care unit and the quality of care is horrible - doors were left unlocked and human feces found in a room not belonging to the person who made the "deposit" . An LPN is the medical "expert" for this facility - not an RN, NP or MD - and that individual is on duty M-F -8- 5. The caregivers are in constant rotation which indicates a problem with staff retention and there is obviously no set, consistent training and indoctrination program for those individuals. we have even noted some caregiver staff stepping off into blind areas of security camera coverage and staying there to chat while residents are in distress. Extremely distressing.

The medical services staff at Highgrove is excellent. However, the Corporate Office is very unfair…read morein refunding prepaid Rental Fees when the patient leaves the facility because of an emergency.