I had a great experience with the service department at Wallace Nissan of Kingsport. I was…read moretraveling through the area when I experienced a suspension failure (ball joint, axle, and control arm) on my 2018 Nissan Rogue. My service advisor, Peter, was excellent--he was professional, communicative, and helped me get the necessary repairs done so I could get back on the road. I really appreciated their help during a stressful situation. I would definitely recommend them for major repairs.

Great employees and efficient service. Had a great experience here and would recommend it to…read moreanyone. Thank you Wallace Nissan of Kingsport !

Honestly they probably have the best prices in Tennessee. They were very easy to work with.read more

I'm not sure of the good, but I bought a used car over a year ago and just about 2 weeks before my…read more1 year anniversary the transmission went out and also the windshield camera plus one other thing tore up. They fixed everything and the transmission was under the power train warranty, but they wouldn't take care of the rest. Also, last night I was on their website and I put in a maximum price for new vehicles of $29,500 and 2 Pilots were shown. I inquired about one of them and they said that it was a mistake and won't honor it. Adding more: I did it again on a different device and put a maximum of $35K and 2 Pilots showed up and they won't honor that either.

My family had gotten my first car from The Car Store, so I knew they were people I could trust when…read moreI decided to get a new car. They worked with me, and answered all my questions and helped me find a car that would work for me. I was able to find a car with ease, and drive it back to college that same day. They helped me with trading in my old car and financing the new one. I thought making the decisions was going to be stressful, because I had no clue what I was doing, but The Car Store made it simple! If you need a car I would definitely recommend the Car Store!

Absolutely wonderful people to work with. Buying a car for my growing family has been stressful,…read morebut they were extremely patient with me while I sorted through everything and worked with me. I highly recommend them.

The folks at Rick Hill BMW are absolutely amazing! This was single-handedly the best car-buying…read moreexperience I've ever had. Brennan, Zack, Noah and Noah made the whole process a breeze -- no pressure, straight answers, and they stayed on top of every detail from start to finish. I drove away in exactly the car I wanted without a single moment of the usual dealership runaround. If you're shopping for a car, drop what you're doing and get over there.

Worst dealership I have ever encountered…read more Terrible ownership ethics. They would not honor a vehicle warranty because they did not like my opinion about electric vehicles, (of which I own one). Under warranty. They told me they would not work on my car, as if the warranty were on ME and not the vehicle. I owned a Mercedes 450 SL which required dealer service. I ONLY had my service done at Rick Hill, so I am intimately familiar with how they handled my account. A dealership is an "essential service" for even oil changes for that car. At the time, most of their mechanics had left because they were unable to make a living wage working for Rick Hill Imports. I know this, because they told me. It was taking 2 weeks to get an oil change because they were understaffed due to people leaving because of low pay. (During the best auto sales year the world had ever seen- 2023). PLEASE NOTE: Their employees do the best they can. They are actually AWESOME, and have to work with very little support from the owners. I had a terrible experience from the owners. (Brandi, the Mercedes service writer is AMAZING). I bought a car from the BMW side last year, and paid cash. Excellent salesman!!! But no followup from Management to say thanks for being a loyal customer, offer extended warranty, service, etc. silence. Nothing. Maybe they don't do that sort of thing. Ok. I feel sorry for the salespeople that they have little to no support. I decided in December to purchase a new, 2024 Porsche Taycan 4S (Porsche's luxury EV) and found a great deal in Louisville, KY. I went to Rick Hill Porsche and checked with them BEFORE I bought it to make sure that Rick Hill Porsche would be ABLE to service this electric vehicle in Kingsport - where I live - if I bought it and brought it back to Kingsport. Reasonable inquiry, and due diligence on my part considering I was about to spend north of 120k on an automobile that had new technology (to me). I was assured by CJ at Rick Hill Porsche that they could and would service it, and that they had the certified people to do ANY warranty work on the vehicle. In that conversation, I also told CJ what I thought about his father's business practices at MB and how I thought Rick was mistaken to believe that electric cars are a "unsustainable fad". I am sure that was hard for CJ to have to listen to. I told him that, because I was buying the car from another dealership, and why. When I actually bought my Porsche, I brought it over to Rick Hill Porsche when I had it home... (2 days after the conversation with CJ) I then was told by CJ that they would NOT work on my vehicle. Even under warranty - because he and his dad "decided that they didn't want my business". I was shocked. (Really??) I TRIED to explain to him that "the warranty is not on ME but on the car". (There is actually a federal law that PROHIBITS dealerships from NOT DOING WARRANTY WORK because they don't like the customer. Of COURSE there is: https://www.ftc.gov/business-guidance/resources/businesspersons-guide-federal-warranty-law#Magnuson-Moss ) 4 months later, I read that "we made the painful decision to close our Porsche dealership/franchise". (I cannot help but wonder if Porsche TOOK the franchise away from them because they did not want them associated with their brand. Curious is all, but a legit question. They also told everyone that they had "sold" the franchise to Harper in Knoxville. When I called Harper to schedule an appointment last week, and asked them if they had my information in their computers, they assured me that they did not have my data, because they did not buy ANYTHING from Rick Hill Porsche. The truth.... It is an interesting concept for some people to grasp. I personally find Rick Hill Imports to have extremely unprofessional, and downright immature ownership ethics and business practices. Here is why: They do not behave as if they believe that their customers are important to their business. They behave like they believe that THEY are more important to the community, and have absolutely ZERO respect for the fact that they hold tremendous value to an owner of the cars they choose to sell and represent... and do factory service for. The responsibility they have for servicing the vehicles under warranty for consumers in this community is something I personally believe they do not take seriously. The customers of Kingsport NEED them to be available for them when their car needs warranty work. This basic business tenant is important to ANY MERCEDES, BMW, AUDI, PORSCHE customer, and I truly believe it is lost on these guys. If they simply asked their customers, they would know this. I do NOT recommend them for your luxury car needs. Ever. Ick. Seriously ick.

they have the worst team ever especially the tall black guy in the used auto department , bought a…read morecar and signed at 10pm and the next morning I had to be at work at 8am and got up to start it and found out they rigged it so it would run but had to get a battery that morning that costs me $400 and I was late for work as well ... that place SUCKS !!!!!!!!!

I arrived at 9:45 A.M. for a 9:50 appointment to have brake pads replaced and oil changed. I didn't…read moreleave until 3:50 P.M. I was told at 12:00 noon it would be ready about 2:00. I've done business with Toyityof Kingsport for 20 years. Every visit gets worse, I'm looking for another repair shop.

I am leaving an update to my previous review two days ago. Josh the manager of the service…read moredepartment call today and apologized for the service I received on Friday. He refunded my payment because the "1 hour or less or it free" advertising on the web has no restrictions. He was very polite and wanted to make sure there wasn't anything else I had issues with. Thank you Josh for taking care of this so promptly.

This dealership needs a lesson in customer service! It started with the loaner! We tried to get…read moreinto a loaner three times. The loaner smelled like smoke! Then the dealership tried to give our jeep back to us with damaged parts and said it "should be ok to drive"! Real nice as if I wanted to put my family in a vehicle that "should be ok" to drive! Then they supposedly fix everything and damage our rim on our jeep! In this instance you would think that since they damaged our vehicle they would have no issues with allowing to stay in a loaner! Instead they say we need the vehicle back tomorrow and if not we are gonna charge you 45 dollars a day! You damaged our vehicle after we trusted you with it and this is how you treat people! They expect people who work to just return vehicles right away even though we stressed to them we are in the medical field and we can't just stop to appease them after they damaged our vehicle not the other way around! There answer is we don't have a lot of loaners so we need it back! It sounds like someone at the dealership should evaluate and get more loaner vehicle if they struggle to take care of customers needs! Once the rim is replaced we will never return to this dealership! This is why people hate dealerships! Stay away! If I could rate the service department a zero I certainly would!

Overpricing your cup of tea? Went to the dealership to have…read morea water leak source checked; culprit was the water pump. Had the dealership replace the pump for a verbal quote of just under 400 dollars. When finished, the cost was 845.00 ! No problems elsewhere, just a simple water pump replacement any new mechanic could replace in less than a half hour. When questioned, the estimator somehow lost the estimate paperwork and the team stood by the price and wouldn't release the car until the bill was paid. The environment went hot and I ended up paying the price; vowing to do the best thing they need; spread the word to the public at every turn. Oddly, the dealership sold ; renaming the place from the "Courtesy" to the new "Champion." Same staff, different spots on the dog. Avoid this place like the plague. And, I'm surprised the place is still in business !

customer service lacking.used them several times before and service was great. This time when we…read morepicked up car we did not receive a thank you and we had to find it car ourselves no offer pull it around. they made you feel like you wee a bother and not a customer.

I have a 2018 Rx and love it and was considering buying a new one But I am so disappointed in the…read moreservice this last visit. I sent it in for oil change the service tech told me I wasn't due for one, so ok, they did check my tires and so forth. I wasn't told about any issues or anything. One week later during a snow storm I go out and car wont start. I call, one person told me they checked the battery and another told me they didn't but did note that the connector needed cleaned. I was never told this. All the service guy said was you signed off on it. Is that not something they should automatically do if they see an issue? And yes I did sign off on it when they brought my car back, It was never brought to my attention! As being a luxury dealership they suck on customer service. Very disappointed!!!!!

Bought a new 2024 RX 350 F sport and only got one key to start Off this deal. Sold the vehicle a…read moreyear later and have tried get refund for the extra service agreement and was told it would be done. Still waiting

My wife and I had a very disappointing experience with Chantz Scott Kia…read more We purchased a vehicle, and within just three weeks--before even making our first payment--the starter failed. We contacted our salesperson, Chris Cash, a local loser, who told us that if we had the vehicle towed back to the dealership, they would "take care of us." Based on that assurance, we paid out of pocket to have the vehicle towed there. Once it arrived, we were then told it would cost over $500 to replace the starter. That is not what we consider "taking care of" a customer, and it shows a clear lack of follow-through on what was promised. If we had been told upfront that we would be responsible for the repair, we would have handled it ourselves and avoided the towing expense altogether. This was a frustrating and avoidable situation. We strongly recommend getting any promises in writing before relying on verbal assurances from this dealership.

My rating is MINUS 10! Save your time and money and go…read moresomewhere else these people are crooks. I had to order a part for my car: - over$200 for an oil filter housing - told they would call when the part came in- NOT - picked it up and told no return Had oil changed and the part didn't fit Took it back and let them know it was the wrong part, it didn't fit, and left it. I love my Kia but the moral of this story is stay as far away as you can from Chantz Scott Kia Dealership!