Worst dealership I have ever encountered. Terrible ownership ethics. They would not honor a vehicle warranty because they did not like my opinion about electric vehicles, (of which I own one). Under warranty. They told me they would not work on my car, as if the warranty were on ME and not the vehicle. I owned a Mercedes 450 SL which required dealer service. I ONLY had my service done at Rick Hill, so I am intimately familiar with how they handled my account. A dealership is an "essential service" for even oil changes for that car. At the time, most of their mechanics had left because they were unable to make a living wage working for Rick Hill Imports. I know this, because they told me. It was taking 2 weeks to get an oil change because they were understaffed due to people leaving because of low pay. (During the best auto sales year the world had ever seen- 2023). PLEASE NOTE: Their employees do the best they can. They are actually AWESOME, and have to work with very little support from the owners. I had a terrible experience from the owners. (Brandi, the Mercedes service writer is AMAZING). I bought a car from the BMW side last year, and paid cash. Excellent salesman!!! But no followup from Management to say thanks for being a loyal customer, offer extended warranty, service, etc. silence. Nothing. Maybe they don't do that sort of thing. Ok. I feel sorry for the salespeople that they have little to no support. I decided in December to purchase a new, 2024 Porsche Taycan 4S (Porsche's luxury EV) and found a great deal in Louisville, KY. I went to Rick Hill Porsche and checked with them BEFORE I bought it to make sure that Rick Hill Porsche would be ABLE to service this electric vehicle in Kingsport - where I live - if I bought it and brought it back to Kingsport. Reasonable inquiry, and due diligence on my part considering I was about to spend north of 120k on an automobile that had new technology (to me). I was assured by CJ at Rick Hill Porsche that they could and would service it, and that they had the certified people to do ANY warranty work on the vehicle. In that conversation, I also told CJ what I thought about his father's business practices at MB and how I thought Rick was mistaken to believe that electric cars are a "unsustainable fad". I am sure that was hard for CJ to have to listen to. I told him that, because I was buying the car from another dealership, and why. When I actually bought my Porsche, I brought it over to Rick Hill Porsche when I had it home... (2 days after the conversation with CJ) I then was told by CJ that they would NOT work on my vehicle. Even under warranty - because he and his dad "decided that they didn't want my business". I was shocked. (Really??) I TRIED to explain to him that "the warranty is not on ME but on the car". (There is actually a federal law that PROHIBITS dealerships from NOT DOING WARRANTY WORK because they don't like the customer. Of COURSE there is: https://www.ftc.gov/business-guidance/resources/businesspersons-guide-federal-warranty-law#Magnuson-Moss ) 4 months later, I read that "we made the painful decision to close our Porsche dealership/franchise". (I cannot help but wonder if Porsche TOOK the franchise away from them because they did not want them associated with their brand. Curious is all, but a legit question. They also told everyone that they had "sold" the franchise to Harper in Knoxville. When I called Harper to schedule an appointment last week, and asked them if they had my information in their computers, they assured me that they did not have my data, because they did not buy ANYTHING from Rick Hill Porsche. The truth.... It is an interesting concept for some people to grasp. I personally find Rick Hill Imports to have extremely unprofessional, and downright immature ownership ethics and business practices. Here is why: They do not behave as if they believe that their customers are important to their business. They behave like they believe that THEY are more important to the community, and have absolutely ZERO respect for the fact that they hold tremendous value to an owner of the cars they choose to sell and represent... and do factory service for. The responsibility they have for servicing the vehicles under warranty for consumers in this community is something I personally believe they do not take seriously. The customers of Kingsport NEED them to be available for them when their car needs warranty work. This basic business tenant is important to ANY MERCEDES, BMW, AUDI, PORSCHE customer, and I truly believe it is lost on these guys. If they simply asked their customers, they would know this. I do NOT recommend them for your luxury car needs. Ever. Ick. Seriously ick. read more

Rick Hill Imports - Car Dealers Near Me - Kingsport, Tennessee

Unfortunately I don't recommend using this establishment for any repairs. I utilized their service department and now no longer have an operable vehicle. My car received a new fuel pump and the same day it broke down and started leaking. The communication from this company is completely unacceptable unprofessional and avoidant. They suggested me to bring my car back there after it broke down but refused to repair the vehicle that they damaged or return my money. Instead they suggested that I find someone else to fix what they have done or take my car to the JUNK YARD for scrap metal???? Or get it REPOSSESSED????? I'm disgusted and appalled with how they handle business. I highly suggest that you go somewhere else if you are expecting a baseline of integrity, honesty, respect, and a working vehicle. Who knows maybe I was treated this way because I'm a young lady that was able to drive a Porsche. They need to close the doors if this is how they handle business. Communication and honesty with your clients is how you remain accountable as a business owner. Not picking and choosing who you screw over. Your supposed to right your wrongs. read more

Micaela Hill, "previously" means on a different encounter. Try to spend some time to listen to your customers. You are the number one BMW dealership in town because you are the only BMW dealership- but you have an opportunity to beat the other brand. I've been coming to your facility for six years and I've never had a car wash, yet you blatantly lied to myself, and the general public that a car wash was not offered to me because of "inclement weather". Honesty is the best policy. read more

I would give them negative stars if I could. They sold me a car that was tore up because they wanted it off their lot. They even tried to hide the fact is was messed up but actually screwed it up even more by part being installed incorrectly. which I have the part by the way and the damage to it is clear. They hired a 3rd party company to service their used cars because they are too good to do it themselves apparently and they have since fired this company over this situation which proves their in the wrong, but yet they refuse to speak to me. I bought my car March 19th and it broke down April 2nd they have had my car since April and are refusing to give me my money back and they are refusing to fix the car. they also illegally ran my credit for a second time without my consent which is fraud and they refuse to tell me why. The police were there last week for questioning because now there is an open investigation. but I still can't get a call back. I have not talked to anyone from there since April. I have emailed, called, texted. Now they will be famous for preying on low income families. My daughter is disabled and this car was her transportation to dr appointments and therapy and they knew that. They also tried to get me to take the car back and told me to trade it in somewhere and not disclose it had a problem but it won't even run!!! all I want is the car fixed or my money back. This has gone on long enough. read more

I've been to this dealership's service center a couple of times before where things were done as expected. However, after purchasing a new '24 iX I received my plates in the mail. I went there to have an issue with one of my tires handled and asked if they could put the front plate on for me since the grill on is some special "self healing technology" and I didn't want to screw it up. (I'd already handled the rear plate myself). Within the hour, my vehicle was ready, but I was charged $93 (with tax) for the front plate to be added (which probably took no more than 5 minutes). I asked why they charged me and they said it wasn't a warranty item (obviously), but that since I hadn't purchased my vehicle from them, it was something I needed to pay for?! First, we're talking just a few minutes of this so hardly any strain on their day's agenda. Second, I've had vehicles sold to me and delivered where I'd go to the local service department and have made this simple request and as a courtesy, they've always obliged to handle it since we all know it's a very easy task and is typically something where they want the customer's business. In my 40+ years of buying vehicles, I've NEVER had a dealership's service department 'nickel and dime' me for something this petty! Obviously, they DO NOT want my business since I won't work with places that are into treating their customers like this. The service manager didn't agree. I asked them to remove it and the charges and he responded by saying he'd charge me AGAIN for the removal!! I then asked if he'd at least meet me half way since they NEVER MENTIONED anything about charges (on this visit I witnessed one of their service agents ask another customer if it was approved prior to charging him so I KNOW this is their policy - PLUS they asked me on a previous visit with my X5). I was completely shocked that they'd charge me $93 just to put a front license plate on my vehicle! It was ASSUMED that I'd have to pay for the labor (maybe by him, by definitely not by me). I was furious to say the least. I normally would have just left unpaid, but didn't want further problems since I knew this guy would probably call the authorities on me so I paid it, told him I'd definitely be calling BMW Corporate's Customer Service about this incident and he simply didn't care! (Shocking)! ALSO, I'm currently having an issue with my BMW iX where it can't keep the time - at all! If set to Auto, I'm always getting the time in Berlin! If I disable this and set my own time zone, it works for 1 trip, then the clock completely resets so every time I start the vehicle for another trip, it shows me an error where I then need to set the time/date again!? This is not the dealership's fault. I have worked with about 3 other "BMW Geniuses" with this, but the problem couldn't ever get solved. For this reason, I specifically discussed with their service manager (CJ) that I would require a "BMW Genius" for this appointment. This was what the other BMW Geniuses insisted on so they could decide whether or not anything from service would be required. We set an appointment not only for the items mentioned above, but MOSTLY for this! However, at the time of my arrival for my appointment, I was told that he was "off for the day!" SO my trip was already wasted even though I made it perfectly clear with CJ that I needed this person as per suggestions of BMW & the other geniuses themselves! At this time, I'm just keeping the clock on "Auto" and seeing the time in Berlin (I then subtract 6-7 hours from it depending on where I'm located at the time). SO DUMB to be driving a vehicle worth $98K that can't keep the time!! A $500 Taco Wagon could at least do that! My conclusion is that this dealership clearly doesn't want me coming back AND I never intend to. Since this is the closest BMW dealership to me, all this is encouraging me to do is find another brand vehicle *OR* I may just wait the lease out then find another brand altogether! If it needs servicing, I have no desire to waste my time to take it to them or have to deal with them. The 2nd closest BMW dealership to me is about 1.5 hours away so I may have to consider that as my option assuming I run into a situation where service is needed. Again, all this has done is destroy the reputation BMW has built up with me after 4 vehicles in a row! So long BMW! This dealership also handles Mercedes and Porsche so I'll be avoiding those two brands as well. I'm so disappointed and frustrated to say the least. I'll add that I did get a follow up text a day or so after my visit asking how my experience was. I responded indicating that I was furious and already called BMW Corporate about this, asking for an e-mail address I could send the details to. No response back! Apparently, they want to follow up, but don't want to respond to the responses their follow up has! I'm staying far and clear from this place because of this BS experience! read more

$250 oil change for a BMW x7. Our regular BMW dealer charges $125 out the door. Avoid at all costs.

Hunter Locke is a stand up salesman. He was thorough and as honest as he could be about the truck knowing I was driving 3 1/2 hours to look at it. He crawled up underneath it to take pictures, drove it, and described everything in great detail. There weren't any suprises when I got there. I hate dealing with car dealerships but wouldn't hesitate to deal with these guys again. Everyone was very friendly and helpful. read more

I must preface this review by stating that it does not apply to everyone at this dealership- but it does apply to their business model, ethics, management, and ownership. And also that I have purchased over 20 cars in my lifetime and have experienced a wide range of brand name dealership experiences- premium and otherwise. Rick Hill is by far the lowest and most disappointing on that list. The sales people try their best to create a premium experience for the most part. However, management does nothing to assist with that. From the dingy, moldy buildings to the typically flooded parking lot- it leaves MUCH to be desired in a car buying experience- much less a premium car buying experience. The general manager gives off more of a cheap suit wearing, sleazy, used car salesman vibe- and will say anything to charm a sale- or to cover up mistakes. I purchased a pre-owned Mercedes S-Class there a few years ago. Of course they don't put any used car through the shop for an inspection- and the certified pre-owned options there barely meet brand requirements to be certified. And, of course the tire pressure monitoring system began showing an error message as soon as the tires warmed up on the interstate en route home. This car was not under warranty- and I completely understood that when I purchased. Their solution when I returned later that day was to simply turn off the monitoring system so that the message would go away. In turning the system off, they changed the odometer to Kilometers. Which I noticed the next day. Upon my visit back- it took multiple people to figure out what they'd done and how to resolve it. I bought the car as-is with no implied warranty. But I also trusted that a Mercedes dealer would check a car over thoroughly before selling it. I now realize and know their cars get "washed at" and thrown on the lot with zero attention from the service department- not even an oil change. The way they treat their staff is another huge issue for me. I will never return there for service as the service advisors have left one by one after years of faithful employment- to seek a job where they are appreciated. In ridding themselves of their best assets- good, committed employees- they are slowly killing their business. Their owner Rick, and General Manager Mike are to blame. Unless the ownership and general management of this joke change in the near future, I don't foresee their doors remaining open much longer. It amazes me that the brand reps have not shut them down for franchise violations by now. An economy car brand wouldn't have a showroom as dingy and run down as their BMW showroom. I suppose a good yearly pressure washing for the building is just too much to afford when selling new luxury European automobiles. I will be traveling to Asheville or Knoxville for service in the future, and for any purchases as well. I prefer to do business where it's appreciated, and the employees are happy and appreciated as well. read more

Visited today looking for a BMW 540i. Very courteous, helpful sales staff. Inventory is low due to a chip shortage. Nice test drive of a great handling car. I however was offered NO discount from MSRP. Had the exact car I wanted. Found it in Hurst, Texas at a better price with $2,000 more for my trade-in. read more

Great experience. Sold me the perfect car without hassle. Honest, Fast, will shop again! Thanks Jerry

I have used this dealership prior to this purchase.We have had extremely great service!! We traded our GLA for a GLE 350.The transaction was done with ease.Our salesman was a kind knowledgeable man.We would highly recommend this dealership.Our salesman was Bill Woods.Hes the absolute best! read more

Rick Hill Imports - Car Dealers Near Me - Kingsport, Tennessee

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Excellent experience. Easiest car buying experience ever. Top notch service. I drove all the way from GA to buy a 2016 Infinity QX60. I worked with Joe Gross. Whole dealership was professional, honest, everything he described about the car was spot on. A full tank of gas, spotless vehicle, recent oil change. Priced excellent, several thousands cheaper than same model in Georgia. Would definitely work with them again. They have beautiful cars. Joe Gross was honest, kept his word on everything, was available 24/7 even on Sunday, went above and beyond. Highly recommend Rick Hill. A+++, excellent prices, excellent cars and service. An honest dealership. read more

Rick Hill Imports - Car Dealers Near Me - Kingsport, Tennessee

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My husband and I are new to Greeneville, Tennessee. We have been met with lots of hospitality and friendly people with the exception of Rick Hill Imports. I called because my BMW has picked up a nail in the tire. The tires are under warranty and I have all the paperwork. Rick Hill Imports is 50 miles from my house and I am ok with the drive because I liked my car serviced by BMW. Long story short, they will not fix my tire because I cannot dive over the car with the tire on it. They want proof that the tire belongs to the car. They've never met me and immediately I am a dishonest person. They had an opportunity to have a new customer; however, lost this one and hopefully whomever reads this will not use them either. Poor customer service at it's finest. read more

Worst service department I've ever seen in a BMW dealership. Had appointment for my car to have thermostat fixed at 9:20am. I dropped my car off at 7am, had someone drop me off at at 11am, finally got my car back at 5 pm read more

Bought a used BMW from them recently. Asked the salesman Hunter Locke if there was anything wrong with the car and he told me no. About a week into driving it after I bought it the car had a misfire issue which was a $1200 repair. I know I broke the cardinal rule in that I trusted a car salesman but I won't buy anything else from this dealership again. They lost the sale and then resell of a $200k Lambo in the future. Some times it really pays to be honest in sales because it secures future sales. 0/10 will not do business with EVER AGAIN. Buy crypto but don't buy anything from this dealership. read more

My experience with Rick Hill in Kingsport over several appointments was consistently horrific. I then took my car to Asheville to the BMW dealer and found them to be very professional. However, as good as the experience was at the dealership in Asheville, it was not very convenient due to the drive and the Asheville traffic. I ended up selling the car and would be most reluctant to buy another BMW due to the poor service from Rick Hill. I have never been treated so rudely at any car dealer. read more

Got my airbag recall done and oil changed in less than two hours. Much better than I hoped for.

I couldn't believe it when I saw a *NEW* white 2015 BMW X1 on the lot in November 2017. It only had 20-30 miles on it, and it really was *NEW* ... or so I was told. I asked the salesman who came out to greet me, "What's wrong with it? Why hasn't it sold?" The salesman's response was "It just hasn't sold." Mm, hmm. I knew for a fact that there was absolutely not a chance that this was true, so I started inspecting the car. I found that the hood and both fenders were slightly out of alignment. The drivers side one was close to being aligned, but the passengers side wasn't even close. It was a good half of an inch out of place. I popped the hood and noticed that the paint on the fenders where they meet up with the engine bay was "incorrect." When you have seen proper BMW paint, you know when things are not truly up to spec. I asked the salesman about these issues with a bit of incredulity, and he said, "Oh, maybe this was one of the ones that we had get damaged a couple of years ago. We had some get damaged when somebody crashed into them, and they had to go out to get repaired." He then went into the showroom to "find out if this is was what had happened." He came out and confirmed to me what I already knew by that point. Uh huh. Sure. He knew dang well that this car had had a good amount of work done to it, and this dealership tried to play it off as if the car was new. This whole experience gives me a very clear reason as to why I should never buy from them. Even their "new" cars may have been wrecked. read more

Hunter our salesman was fantastic and every department was so nice. It wasn't any hassle in our BMW purchase ! We love our new car and Thank each and everyone! read more

I hope I don't offend any one but the salesman who was helping us was acting like he just wanted to get rid of us and the car and we did our research and found a newer version with less miles and for a 1 hr more drive from our home but that's how we were treated and that was our quality of our service from him that's why I'm only putting 3 stars but every ones service will be different from ours and I hope yours will be better than ours. read more

I took it to the dealership and they wound up doing more damage to the car than they fixed. Left front wheel was loose and luckily it didn't come off because the lug studs were only finger tight. I ordered a new key @ $224 and had to program it myself. I was told that the ECM/DME was bad and I don't think that it was. Cigarette ashes and a burn hole on the passenger side floorboard and mat. The card located in the glove compartment fuse panel was laying in the floorboard and the panel was not tightened, it was just hanging there. I was also told that a "starter ground needed to be fixed under the passenger seat and in order to get to it, the the plastic cover had to be removed to get to it. The mechanic broke two pieces off the cover and It doesn't look like anything was soldered. My battery terminals in the trunk were so loose I removed the positive side and didn't have to use a wrench. They left the engine cover off that covers the fuel injections, and still didn't put the nut covers on the plastic engine covers- one was missing already but not all four. One would think that after having the car from October 2020 until January 2021 they could have done a lot better job than they did. I hate to complain because I am very grateful for what little bit I have but I have never had a car that I didn't take care of and am very fortunate to have a BMW- but based on the experience I have had with Rick Hill BMW, I will never take it there again. They lied, misled me and there are way more lights on the instrument cluster than there were when I took it to them. Oh yeah I almost forgot, the ECM/DME they replaced, the TCU is now bad and the transmission is stuck in steptronic mode so the engine won't over rev and lock up. The only thing positive about this is the car actually starts now and can be driven---slowly. I believe that they tore more stuff up than they fixed thinking I would have to bring it back to them. Not in this lifetime or any other. Do yourself a favor and avoid Rick Hill BMW like the plague. If I could do it all over, I would have turned the car off, went back in, handed them the keys and demanded it be fixed like it was supposed to be done the first time. I'm just grateful to God above for not letting the left front wheel come off and hit oncoming traffic head on. I most definitely would have perished read more

Technicians seem to know their stuff, but I have been extremely displeased with the customer service contact people. First visit was OK, but on each subsequent visit they failed to contact me when my car was ready, and gave me conflicting, misleading and incorrect information on what was done to my car. Info that sometimes conflicted with the charges. On the last visit they told me that they needed to order parts and it would take four to five days to get them. After 10 days I tried contacting them twice to get an update and did not receive a response. After two weeks I went to another place and they acquired and installed the parts the same day. On my last visit Rick Hill "service" staff also told me the trim pieces I wanted replaced weren't available, so they couldn't replace them. It took me 10 minutes to find the Mercedes provided parts on-line, and they were installed by another shop. Three-and-a-half weeks after I complained to Mercedes I got a voice mail from a Rick Hill "service" person telling me the first set of parts that I needed were in, but no apology or explanation for the delay. read more

Best car dealer in the Tri-Cities by leaps and bounds. Family has purchased 4 vehicles here in the last decade, from two different sales representatives. Great selection of BMW/Mercedes/Porsche as well as used vehicles of all sorts. Experts will walk you through all the features of your new vehicle to make sure you understand it's capabilities and technologies. Pay great prices for trade-ins even with minor damage. Everyone is friendly, professional, and prompt. Service department is responsive and capable, and always willing to wash your car when you stop by. Love this place and wouldn't buy anywhere else! read more

Can't be bothered with answering a customers inquiry. Also in my opinion, mis-leads in their advertising, listing 2015 and 2016 cars as new when in fact they have been driven as loaner cars. Don't respond to customers. You need the customer... we do not need you! read more

Joe Gross was the absolute best car salesperson I have EVER worked with when buying a vehicle!! He was very friendly, extremely professional and NOT a sleazy used car salesman!! If you're going to Rick Hill you have to ask for Joe Gross!! read more