One of the best cars I ever bought! Still running to this day with its new owners. Highly…read morerecommended car lot for used cars!

Kory is a liar and a cheat. Wants to hide behind Jesus, all the while taking advantage of young…read morepeople that are just starting out. He sold my son and daughter in law ( who was 8 months pregnant) a car that had a blown head gasket and no wind shield wipers. We know that he knew about these things because he cleaned the snow off the car himself when they picked it up. They had to fix that out of pocket right off the lot. The car has overheated every day and we found duct tape on the valve covers. He patched it long enough to dump it on some kids. Despicable person. He has been given several opportunities to make it right, but refuses to even let them trade it for something else. He should be ashamed of himself. If he really knew Jesus, he wouldn't be able to treat people this way.

Recently purchased a sweet 2005 Pontiac Grand Prix from Hagy's with NO issues or complaints. David…read moreHagy struck me as an old fashioned down-home guy, he was helpful and made the transaction easy with no hassle. I would definitely buy from Hagy's again in the future. Good guy, good car, Good deal!

From the owner: I have been at this same location over 37 years have a 4.5 star rating on google and getting better…read moreall the time help me get it up to 5

'Twas two days after Christmas, My Toyota Corolla was packed down! I was in…read more Jonesborough TN for holiday, quite ready to be heading back to Nashville. But to my dismay as I started up my good ole' 2010, the lights on my dash stayed gleaming some blinking. I frowned at the display! I had to think what to do, even my family here are brand new to town. I have no fine soul to trust or to point the way. So I reluctantly googled the nearest dealership and behold, Johnson City Toyota was a mere 20 minutes away. It was 8:45 am as I called over. A clear, well spoken woman answered the phone and in about 3 min she knew exactly what I needed and also knew to tell me that the service department didn't have an available appointment until 3:30 that day. She sensed my discouragement and told me I could walk in for service and how much time she estimated the wait. She also told me about two other dealerships that weren't crazy far from where I told her I was. I opted to roll the dice and walk in. As I pulled into the parking lot toward the service sign I noticed quite a bit of staff about, busy working, yet very aware of the movements of the vehicles around. I parked and walked into a spotless showroom and the sent of freshly buttered popcorn in the air. How could I stay aggravated about my car when I'm walking through a room that smells of that goodness?! I had four different smiling faces greet me as I strolled over to the service door. Before the door could close behind me John Stevenson looked up from the closest service desk as if he was expecting me, and in no time I felt educated. He asked me the perfect questions to get right to the point, we were quickly on the same page even explaining a couple recalls on my make that could/should be taken care of as well. I vocalized that I absolutely did not want to spend my entire morning at the dealership. Without pressuring or holding back my pass for now card, he broke down what the recall was giving me back and it's safety benefits...I was smiling again as we headed out to pull my car into the service building. Why? Because weather it was true or not I felt like Mr Stevenson wanted to take proper care of not only my car but me too through making sure everything is standard safe. AND Chivalry isn't dead folks! He opened the doors politely along the way. Once I had my work order signed I was shown the coffee area, score! Starbucks! That was obviously calling my name. He pointed out the different seating areas & restrooms. Said to help myself to the popcorn. Even took that second to show me where I could plug my phone in and the wifi password. Perfect I thought! At least I could get some work done while I wait! Then I remembered, my lap top is in the trunk and it's already checked in. Ugh! I really thought it would be a problem but nope, we walked back out there and another young man showed me the way to my car out back, he too opened the doors and patiently waited as I searched my heavily packed car for all the things I thought I'd need for the next few hours! He didn't rush me or stair like some folks do. He carried my bag back to the lounge area where my wait began. Nearly four hours long folks! BUT I had popcorn, caffeine, and free wifi; making it so I could work efficiently at a desk. The place ran around me all morning, every man and woman was treated same as I. I actually watched as an employee, seeing an elderly man with a cane, kinda hunched, limbs a bit twisted, snail walking around, assert her self into his path. She helped him find a place to sit. Got him comfortable, then made him the cup of coffee he was after. I'm surprised y'all. Seriously! I had zero plans of having to get my car fixed, even less plans of needing to spend extra money! My travel day got turned upside down, adding four hours in commute time! Yet some how, the team work Johnson City Toyota perfectly played out, it softened all the edges of the unexpected. I was checked on a couple times, kept up on what stage of the game my car was at. I was offered a shuttle so I could go grab lunch or whatever and even though I passed on it it did make me feel less high jacked! Nice to have options! Check out went just as smooth, I was thoroughly informed of everything they fixed and checked. It was lighthearted and extremely professional. To my utter amazement the bill was a fourth less than I'd anticipated. What?! I know right! That's never happened to me in all my 33 years! I left that place like legit taken care of. It wasn't "stuck to me" They didn't insult my intelligence or try to up sale nonsense. This is the first time I've ever left a place that sold or serviced cars that I was kinda happy I ended up there. Maybe its left over holiday spirit or just maybe a business is doing it right?! From what I saw today on my extended pit stop, those people like their jobs and where they work. They either have appreciation and personal pride in it or Grammys need to be handed out all over that dealership!

I had a bad experience at this dealership. I came to inquire about a Prius. The sales person was…read morepretty humble and nice, but the manager gave me a low ball offer on my 1.5 year old car, over $12K less that what I purchased it for. When I brought it up to the salesman, he just said that they have to make money somewhere. They also took the key to my car and didn't return them until I said the trade it was ridiculous. I then had to ask to get my keys back. I think this is some sort of a scare tactic to push people to buy (note that they didn't even go to my car, so no clue why the keys were even needed). On top of that, I continued getting promo emails even after I told them I didn't want to be in communication with them. When I want to buy a Toyota, I will definitely go elsewhere.

Bought a car on Jan. 30th, he did not file for the tags and title until April 1st. we tried many…read moretimes to get the registration done but all we got were excuses. The bank was threating us because they has not received the title, the temp tags ran out on the car. One excuse was he's very busy with other businesses, if that is the case then perhaps he should give up the car business if he can't properly run it. Other excuses were he was on vacation twice during those 2 months, then it was the courthouse was short staffed and behind. I called the courthouse to find out he didn't even apply for the registration until April 1st. So if you buy from him be aware you may not get you title and tags for awhile without a fight. But I will have to say the girl that is normally there is very nice and competent but there is nothing she can do about tags

On December 13, 2023, my wife and I purchased a used 2011 Toyota Highlander Hybrid Limited from Top…read moreNotch Used Cars for $17,288.60, including tax. We had already paid a $500 deposit on an earlier date, which was subtracted from the price above at the time of vehicle purchase. We received from the seller a 3-month, 3000-mile warranty as well. The following problems were discovered during the 3 months after we purchased the vehicle: Dec 27, 2023: When driving to meet friends in Pigeon Forge for Christmas, a hybrid alert came on, and instructed us to pull over immediately. The vehicle was towed to Rusty Wallace Toyota for diagnosis: Hybrid Oil Pump with Motor Assembly failure, Code P2601. - Towing cost to Rusty Wallace Toyota of Morristown and Top Notch Auto: $112.50. - Diagnosis at Rusty Wallace Toyota of Morristown cost: $167.80. - Rental car cost: $388.10. - Replacement of hybrid oil pump with motor assembly by Top Notch Auto of Johnson City, TN: $850.65 (Not covered by our Top Notch warranty.) Feb 29, 2024: When having tires rotated at Johnson City Toyota, the following issues were discovered: - Front struts recommended replacing. - Sway bar end links both front and rear rec'd replacing. - Both front lower control arms rec'd replacing. - Replace rear subframe due to bushings being dry rotted, torn, and rusted out. - Fix driver side axle seal leaking. - Fix banjo bolt on the back of the engine leaking. - Replace broken air vent to the right of the steering wheel. - Total diagnosis cost: $738.69. - Proposed cost to perform all repairs by Johnson City Toyota: $19,252.38. Top Notch Auto said that none of these repairs were covered by their 3-month warranty, but they told us we could drive the vehicle safely until we could afford to pay for them. Mar 9, 2024: While driving to the North Carolina coast to meet family for vacation, a hybrid alert came on again instructing us to pull over immediately. The vehicle was then towed to Mark Jacobson Toyota of Durham, NC. - Diagnosis: Hybrid Oil Pump with Motor Assembly failure, Code P2601 (same error as Dec 27, Top Notch said they repaired). - Towing to Durham, NC & Johnson City, TN cost: $618. - Diagnosis at Mark Jacobson Toyota, Durham NC: $172. - Rental car cost: $475.76. - We no longer trust the Highlander to be safe and stopped driving it after it was towed back to Johnson City. It's been sitting in our driveway unused since then. Total cost of vehicle as of 30 July 2024 (already paid and future repair estimates): $40,064.48 Still carrying the loan and insurance for that vehicle, we had to withdraw funds from an investment fund I've saved to since 2007 to buy another vehicle to replace the bad one. I intended that this investment fund would help take care of my severely disabled niece when I and the other elders of her family were no longer around to take care of her. She is 7 years old and lives with severe brain dysfunction, severe vision impairment, considerable motor difficulties, and severe speech impediment. I recommend that anyone considering doing business with these people to please review their Better Business Bureau rating and review of "F" at https://www.bbb.org/us/tn/johnson-city/profile/used-car-dealers/top-notch-used-cars-0533-90040679

Great buying experience!! Drove 3 hours and well worth the drive!!! Basically did the whole deal…read moreover the phone, but when vehicle went in for a final inspection they found an issue. Called me up, told me it would be a few days and then they had a the issue completely fixed with no additional charge. Very honest!!

Frankie and Fletcher are both as genuine as you get! They help support the community in addition to…read moretheir top notch service. They made my transaction easy and worry free.

I needed a simple brake light change. The price was SUPER cheap, only like 23$!! I was shocked…read morebecause usually they charge like 90$ an hour at dealerships. Everyone was very friendly and accommodating, and it did not take long at all.

we test drove a car and salesman says that's the way brakes are suppose to be and idk anything bout…read moreother cars other than fords. 2 weeks later we take car back and service department says we shouldn't have to pay for the brakes but sales wouldn't do that and I've got the run around for two weeks now. Glen is over sales and is worthless and doesn't listen to anything and only wants more money from you. I will not buy another vehicle from them .

Not a place to shop. This guy is basically a scam artist selling cars that he still owes on. Not to…read moremention all the cars he has WILL 100% have problems. Also he will sneak a SALVAGE title vehicle on you without even telling until you receive the title. WOULD NOT RECOMMEND

Avoid at all costs. We got a jeep liberty through them and all we have had are issues with it. They…read moresold us a warranty along with vehicle, but any time we get work done to the vehicle through them they charge full price for all work. We have to replace heating coil, water pump and thermostat. All within 5 months of getting the car. They lack customer service skills as well. Before we spent the money to fix the water pump we looked into trading the jeep in. That's when we ran into the WORST salesman I have ever met. His name was Mark Guyer. He took us through vehicles and he spent 15 minutes and left us in the rain. While he tried to find keys for a test drive. He never apologized for our wait, and after that we agreed to purchase the car. He said he would ball call us in a hour to sign papers. Well, after 5 hours I called him and was told he left. So he left us high and dry with no answer and a broken down vehicle. I called him back the very next day and he was very short on the phone with me. He was very rude and disrespectful the whole time. He said "I'm busy, call you later." No bye or anything. He didn't even ask my name or number. I waited again no call. So I called back like 5 hours later was told he left again. Day 2 no car, or answer. So I asked to talk to someone else they said since he was the one doing the deal they couldn't do it without him. Day 3 he was off that day. Day 4, I finally get ahold of him. He says well we weren't able to do it. I called you to tell you. I said you never called me. He said I was a liar and hung up. The operators were just as clueless, how this place functions is beyond me. Just awful! AVOID AT ALL COSTS!!!!!

Bought my 2012 dodge Durango Last week, I had a great time buying a car! They easy to deal…read morewith and the only place that didn't get mad when I told them I was financing with Johnson city federal credit union. The other 2 places I went to all they wanted was me to finance in their places! Best Internet price around. And no disappearing rebates! They do have a document fee. But they all do these days and the ones that don't try to trick you into their financing so they make money that way. Thanks Carl Gregory. Phil Miner, Gary Hudgens, Vince Fishner. Great transaction Tom B.

My husband and I have bought three vehicles from Specialty Cars over the last few years. They have…read moreall been solid vehicles. I have absolutely no problem recommending this business to anyone.

This is my our Second purchase with them. They are not pushy at all and very polite. They have…read moreexcellent quality vehicles, in our experience. I would refer them to my friends and family! Amy G.