I had a plate underneath my car that got bent out of shape that would scrape the pavement whenever…read moreI hit a bump or when I drove fast. I was in from out of town with my boyfriend and his grandfather recommended this place, saying that they had been coming here for decades. After coming here with my car, I completely understand why! Dale was incredibly friendly and got my car fixed in under 20 minutes. We called early in the morning and he was ready to take my car in and take a look at it. All of the people working were incredibly nice and very knowledgeable. I would recommend anyone having car issues to come here!

Honest mechanics. Sounds like an oxymoron, right? These…read moreguys are affordable, fast, and very good at what they do. My work schedule is nuts, so I can't be leaving my car for more than a couple hours, and they always work around me. Teter's is a godsend.

I had my car towed here from another shop on 11/5/2025 with a prior diagnosis suggesting a…read moretransmission-related issue. The previous shop does not work on transmissions, only engine and inspection work. I chose KS Automotive because they advertised free diagnostics, had positive reviews, and were listed as an AAA-certified repair facility. I later learned many of the positive reviews were for a previous owner. The business was sold to the current owner, Jimmy, about two years ago. My transmission diagnostic appointment was scheduled for 11/8. I received no communication that day. On 11/10, I was told that no noise could be heard and that the shop had "no idea what could be wrong." An oil change was suggested but never performed. No written findings, estimates, or diagnostics were provided. I followed up again the next day and confirmed the transmission had still not been evaluated. Over the next 20 days, no written diagnosis or physical documentation was ever produced to show that an issue of any kind had been identified. Diagnostics were repeatedly delayed until a specific technician (Kyle, who only works limited Saturdays) was available. Phone communication was inconsistent. I was left without my vehicle, without answers, and without updates for most of this time. My vehicle remained at the shop for 24 days with no written estimate, no written diagnosis, and no repair authorization provided at any point. All communication was verbal and typically only when I initiated contact. My request for transmission diagnostics has still not been answered verbally or in writing to this day. On 12/2, when I arranged for an AAA tow, the shop refused to release my vehicle unless I paid for "two of the three hours" of diagnostic time--despite never providing an invoice, itemized labor, or any written documentation to justify those hours. The tow truck driver ultimately left while the owner continued arguing with me over the phone during several calls. I requested an itemized invoice and stated I was willing to pay it at least twice during one of the calls. I was never given a number. AAA escalated the situation to a supervisor, who also could not obtain an invoice. I have since filed a complaint with the Attorney General. On 12/3, my family retrieved the vehicle in person. Only then did the shop produce two written estimates for the first time. Both documents showed a "creation date" of 11/10/25, but were printed on 12/03/25--after the vehicle had already been released. These estimates were never emailed, texted, or presented to me at any point during the 24 days the vehicle was in their possession. The documents listed only one hour of diagnostic time, and the fee was waived. The vehicle was released with no outstanding balance owed or paid. I am sharing this to warn others to carefully review the shop's current communication and documentation practices before choosing them for diagnostics or repairs. My experience did not reflect what was advertised or expected, and I strongly encourage others to consider alternative options. The shop was not what it once may have been.

I had my vehicle dropped at KS Automotive by a AAA tow truck. I don't live in the area and we just…read moreneeded a tire. Unfortunately this mechanic does not deal in tire replacement. I was very upset and didn't know what I would do. The owner of garage went out of his way to help me. He called a tire store, found they had a tire. He Jacked up my car, took the flat tire off and had his assistant drive my husband to the tire store to get a new tire. Upon their return he put on the new tire and asked for nothing. These people were a God send and I would highly recommend them. They completely saved our day. THANK YOU!

highly recommended! I won't let anyone other than Chris work on my Porsches…read more When a local body shop took over 4 weeks to tell me I needed over $15,000 of repair from a minor accident, Chris got it done in less than a week for 1/3 the cost. The work is thorough and professional without charges for service or parts that are not necessary. Restoration work is extraordinary! hoping to post pictures soon of restoration of 914

I am new to the area and have a 2002 VW Cabriolet that is an ongoing project for me. Two mechanics…read moretold me I needed $1000 worth of work and parts on the car. Chris took me in with no appointment and repaired my VW issue for under $200! He was Awesome! I am happy to have found a great local mechanic! When you have an older VW you will always need one!

Love this repair shop. I don't ever feel like I'm getting ripped off for being a woman here. John…read moreand the team are honest as the come. They do great work at great prices. I have never been upsold on unnecessary work from them.

One of the most valuable things in the world is a car guy that you can trust. John knows his…read morestuff, and he's as honest as the day is long. If it's needs to be done on my car and John does it - that's where I'm taking it.

The guys at J & W have been nothing but helpful when it comes to my car. They provide options,…read moreexplain things in detail, and are overall so kind and helpful. Their knowledge is evident and I'm very happy to have come across this place.

Another excellent experience at J&W Automotive. My Jeep is now in tip top condition again. Trust,…read moreintegrity and a high level of professional skill are hallmarks of this business. If you haven't used J&W Automotive yet, you are not using the best shop available in Chester County. A shop that cares. -Bill Hallahan West Chester

This business is a great place to take your car for service. Craig and his partner and their…read moremechanic are very people oriented and will go above and beyond to help you. My friend has known Craig for years, from when he worked at Mercedes. His partner, a mechanic, had also worked for Mercedes. When the business opened we both decided to start going to Silver Star. They are very familiar with Mercedes and BMW and I really like that I only have to go 20 minutes from my home to get there. Makes drop of and pick ups so much easier. You just drive in, park and give Craig the key. This is a very pleasant service shop to do business with. They also do inspections and have the equipment necessary to maintain these cars.

This is a Mercedes and BMW specialist which opened a couple of years ago in a spot previously…read moreoccupied by a long-time Mercedes expert. Craig and Tyler have many years experience working in the dealer world, but they offer far superior customer interaction in their shop than I EVER received at a dealer. I have now had three Mercedes and a BMW serviced here, and I have been satisfied each time. They took the time to understand the level of repair I needed for cars in different conditions, instead of simply compiling a list of parts to repair. My most recent problem (suspension clunk) was not easily diagnosed, but they successfully found the problem and made repairs for a very reasonable price. Those of us with twenty-something-year-old European cars know how important it is to have expert maintenance. I'm happy to have someplace I trust. Recommended without reservation.

Husband brought his truck here to get tires balanced and they were done incorrectly. You could tell…read morethe couldn't figure it out as they were just chasing it . Had to bring it elsewhere and now everything is fine . Maybe they're good at other stuff but not tires .

Needed a PA inspection and a couple other things checked out. Randy is super reasonable, reliable,…read moreand does a great job. He knows what he's doing and won't overcharge you or try to get you to buy things you don't need. Everyone in my family has been coming here for years and we've never had a bad experience and wouldn't think of going anywhere else. Highly recommend to anyone in the area looking for their go-to mechanic.

Will be a customer for Life here. Super honest so much so that Tom will be transparent if others…read moreare able to offer a better deal or cheaper alternative. Louisa does a great job communicating and have had a great experience 100% of the time I have come in over the last few years.

Whatever we need, and some, all there are FANTASTIC. The reviews are accurate. Tom is honest and…read morewill make sure you get the best price and the best service. Richard is terrific. Louise is couteous and they are all down to Earth and professional. Me, my son and his wife have been going there 7+ years.