This post is a long-time coming. What a fantastic business! They responded immediately in December of 2025, to my anxious email about a broken drivers-side window. Gave me a loaner-car for the day while they finished my car. They were honest about costs, providing a clear diagnosis about repairs/time- frame. I highly recommend this business for any services you need and any questions you have. My score: 10 out of 10! read more

Got a quote and negotiated the details over email. Dropped the vehicle off overnight. Parked it and left the keys in their drop slot. They texted me an invoice, I paid it, and then picked up the keys in the afternoon. So quick, painless, and professional. Excellent experience. read more

I've run a mechanic/repair shop in Minneapolis Minnesota for the past several years. My partner and I just moved to West Chester for promotions with our employers. Based on the exceptional reviews for Tommy's I brought my FJ40 to them when I was running into issues. It ended up being something simple and Tommy was able to diagnose it very quickly and didn't even charge me for his time. They are an exceptional shop and always do right by the client. I highly recommend them! read more

Tommy's Automotive - Fj40 - Auto Repair Near Me - West Chester, Pennsylvania

Use this place all the time for my Mazda 3. They work with me on what tasks I can do on my own and what needs to be fixed and works with finding cheaper options if you wish. read more

Since my BMW warranty expired I take my M5 to Tommy's and deal with Kevin (my old advisor from Ottos). They are cost effective, fair and trustworthy. I drive 45 minutes to get to them for service - and I feel it's well worth it. Highly recommend them! read more

Honest repairs by former dealership technicians who do excellent work at prices better than the dealerships.

Outstanding...had problems passing emissions...Jeep dealer couldn't figure it out and AAA couldn't either...Kevin at Tommy's fit me in their busy schedule...solved the problem and quoted me a price for a bad hose...when I picked up my Jeep the bill was lower than the quote...when does that ever happen...and texted me a few days later asking how the car was running...I've found a mechanic you can trust...highly recommended read more

I found Tommy's because I was looking for a mechanic shop that specialized in European cars. My experience from start to finish was one of the best I have ever had. They are very professional and clearly the experts at what they do. I brought in my 2006 Volkswagen Jetta for new breaks and because the AC was not working. They called me a few hours later and told me a few things the car needed in order for it to be safe. While it's never a good feeling to hear that your car needs more work then you expected, it is a good feeling when the business can explain it to you and, make it make sense. I really appreciated their transparency and communication skills. I think their labor pricing is very fair and they offer options for parts that can cut the cost as long as you're not set on factory parts. If you are having an issue with your car and no mechanic can quite seem to fix it, I would bring it here. In my experience, they have a solid team of people who take pride in what they do. Also, I would like to add that I live in Delaware and drove 30 minutes and paid tax (Delawareans are spoiled with no sales tax) and I would do it again! Thank you Tommy's Automotive and keep up the great work! read more

Tommy's entire staff is friendly, responsive, informative, knowledgeable, and most of all, forthright and honest. Always a pleasure having my family's vehicles taken care of at Tommy's! I will recommend Tommy's to everyone I know. read more

Tommy's Automotive has restored my faith in humanity and auto repair shops. They also helped replace a headlight in record time at a reasonable cost. They were recommended to me by several local people, one of them being an autobody repair expert who has been in the car biz for decades. The shop is EXTREMELY well organized and well run. Fast, reliable, price conscious, trustworthy, communicative and kind. read more

If you wanna get screwed up just come here. If u know your car's problem and u already checked they gonna tell u that u have multiple issues and they gonna make u a test field. Go some place else read more

We have been using Tommys Automotive for over 13 years and would not consider using someone else. They stand by their work 100%. You can't find a better customer oriented company. The quality of their work is exceptional and we have recommended to all of all friends. Your vehicle will not leave their shop unless you are completely satisfied. Chuck and Patti Inman read more

Friendly service from a reliable mechanic... thanks Tom! Tommy has fair prices and always puts the customer first. read more

Had to take my car in to replace an unusually worn steering wheel on my 2017 Passat R Line For something that took only 30 mins their attention to detail was amazing. The steering wheel i was replacing was an exact copy of the old one except the old one had an "R- Line" badge clipped/attached to i I figured once i got it home i would figure out how to remove the badge and install it on the new wheel myself. When it was done i was DELIGHTED to see they took the extra step of removing the multi function steering buttons on the wheel to access the badge and swap it over to the new wheel. Something so simple was VERY appreciated If I took it to the dealer id be in my garage figuring out how to swap the badge over read more

Had my car serviced here for the first time. The rest of the family have been loyal customers for years. Always great honest service.

I first heard of Tommy's when my father purchased a Hurricane Sandy flood car (2009 Mercedes ML350). It did not run when purchased as all the complex computer systems had been fried. The whole car essentially needed to be rewired and all the computers had to be replaced. Tommy's was not only able to source the correct parts, but within two weeks had the entire car rewired (which is no small task). They were even able to repair the automated rear liftgate with no trouble. This type of work demands a tech who is patient, organized, well trained, clean, and determined. Judging by the excellent state of the vehicle today I wouldn't hesitate to assume that this shop has all those qualities in spades. Their pricing on this was very fair and under what I expected it would cost. On sunday my 2001 Saab 9-3's motor failed on the highway. I am good shade tree mechanic but have no formal training so I needed a shop familiar with higher end imports to give me a final diagnosis on what had failed. I had it towed there sunday evening and they called me by lunch the next day. I had asked them to perform the diagnosis expecting to pay their fee. It turns out they didn't even need to go into the motor and were able to figure out it was a total loss quickly. Instead of what most shops in the area do (charge you for just looking at the vehicle and outright ripping off customers) they were honest and did not charge me a dime! This is the true test of one's character, to be honest when they could have profited from a lie, and has solidified my belief that this garage is one of the rare good ones in this county. Thanks Tommy's! I'll spread the word of your great service! read more

I don't write very many reviews, but Tommy's deserves a very good one. I am very particular and look at a car as a big investment that should be properly maintained. I have done my own brake work and oil changes, but prefer to have it done by a professional. Unfortunately I have had too many bad experiences at other places with poor workmanship at high prices that it drives me back to doing it myself. I read so many positive reviews about Tommy's that I decided to try them out. I started with my son's Honda Pilot for an inspection and they identified an issue with a brake caliper that they said would pass inspection (honest) but recommended repairing. I appreciated their honesty on that and asked them to fix it; which they did at a very fair price. A year later the Pilot needed a valve adjusted at 120,000 miles; they did a great job at a very competitive price. I had a similar experience with the timing belt on the same car. My Audi, which I take very good care of, was due for inspection, new tires and brakes (including rotors since the brakes were pulsing and everything was still original with 65k miles). I shopped around and Tommy's had very fair prices. Gerry called me and said my brake pads still had plenty of life and recommended just turning the rotors; what an honest business and saved me a bunch of money. I also noticed on the paper work that they used an on-car lathe to surface the rotors - this is the gold standard way to do this work. High quality work, fair prices and a very honest business - what more could you ask for? Very happy to be able to support such a great business. read more

For several years we've been relying on Tommy's Automotive for their honest, knowledgeable service. At the front desk are Chris and Dave, one of whom always call us, before any work begins, with an assessment of the problem and estimated costs. They explain matters in layman's terms, offer different solutions when warranted and make us feel like family. They have successfully addressed a plethora of challenging problems. Before we found Tommy's, a problem prompted me to I bring my car to the dealership where I purchased it, their repair estimate seemed high. Friends recommended Tommy's, who repaired the problem for a tiny fraction of the amount the dealership projected. Tommy's notifies us when the cars are due for routine maintenance and if they discover a concern they call us promptly. They offer same day service. When one of our requests was ill-advised they pleasantly explained their rationale. Tommy's is the gold standard in automotive repair. A grateful customer, 3/2019 read more

My daughter is a student at West Chester Univ. Car was making a funny noise and myself being her mechanic back in NJ was no help to her. We needed it looked at. She stopped in at the end of the day and Tom was more than willing to check it out. Found a minor issue with her brake dust shields. Refused to take a payment even though she offered.He could have made up any dianosis to a student who has no choice being 2 hours from home. That's great honest service. read more

This place is great. Tommy is a knowledgable and straight forward guy who does great work. I've had my inspection done there and had a weak headlight. Before just replacing the part he tried using a heavy grease that may carry the current which seems to be working. He does not over charge, if anything, it's more than fair. I'm so happy I was introduced to this shop and I won't go anywhere else. read more

Tommy's is a great automotive shop. Been servicing all my cars there for several years. Friendly, trust worthy and reasonably priced. Highly recommended! read more

I've trusted my 2006 Infinity G35 to Tommy's Automotive since she's been with me. I'd much rather trust his team to work on my car than anyone else. They are knowledgeable and trustworthy. Chris is his front of the house guy who will explain everything .. the good and the bad and all of your options. Tommy's grown over the years and employs a talented group of guys. Delivery is Fast and Efficient. read more

We've been going here for years with our diesel Mercedes. You MUST have a knowledgeable mechanic for these cars and Tommy is terrific. He and Gerry know euro cars and Diesel engines. They are fair in pricing their work. Chris and Dave handle the communications and part procurement in a no nonsense manner. They consistently under promise and over deliver. Would strongly recommend. read more

Tommy did a great job repairing my 2000 BMW 740iL. He nailed the estimate dead on and completed the work on time and to my full satisfaction. He even called me multiple times to let me know how the job was coming along. Great attention to detail and to customer satisfaction! read more

Tommy has done a great job both times I've taken my 12 year old car into his shop. I pretty much know nothing about cars, and each time he's explained everything to me clearly, so I trust the work he's doing. Highly recommend Tommy's Auto! read more

Glad I found this place! Went there because of the reviews and I got blessed with some maintenance I didn't have to pay for. My rear links were creaking really loud but they fixed it by greasing the ends. Noise went away, it was making me uneasy about driving. read more

I have been going to Tommy's since 2010 with my 2005 Acural Tl. Tommy and his team (Jerry and Shawn) are top-notch mechanics and nice people to boot! I would go no nowhere else with my cars as Tommy can repair anything. Chris, the shop manager is knowledgeable and honest and really easy to deal with. Do yourselves a favor and give Tommy's a shot. You won't be sorry you did! JM read more

These guys are great. They are reliable, honest, and don't talk down to you. Their friendly service inspires confidence and I really appreciate that they aren't constantly trying to give you the upsell that most chain mechanics give you. Peyton (office dog) is a big charming hunk of love too! read more

Affprdable? Not for us. The price per hour sounded good, but the parts were hugely overpriced. We took the vehicle (a Chevy pickup) to the local Chevy dealer and priced out the parts Tommy wanted to replace. He doubled their costs. Never again! read more

so i was out in p.a,doing a job, and my late model foreign suv stoped running transmission issues! the dealer told me 6700 for a trans and it wont drive without it so i found these guys they arranged a tow and gave me a price for half price of dealer,then a day later called me and said it is only a 185$ part that needs to be replaced! so the point is these guys could of banged me out like the dealer tried but they did right by me and the car is runnig better than new! thanks! read more

Tommy does good quality work at a fair price. Wouldn't bring my cars anywhere else.

A friend of mine who is a mechanic recommended this shop to me. I absolutely love this place! It can be tough when trying to find a decent auto repair place; you have to put a lot of trust into whomever you choose and I trust Tommy's 100% They are very knowledgeable and often go the extra mile in providing amazing service; not just in the quality of work they do but in their customer service as well! read more

My family has known a head mechanic, Chris, for a long time. They are all so kind and honest. They do not overprice you. Once, my check engine light was on and they checked the code within 10 minutes completely for free. They explained to me that it wasn't something that needed to be fixed right now and the light may even go away. They could have tricked or overcharged me like other places do but they were completely honest. We only trust our car to Tommy's Automotive! If you want somewhere that is more than fair, honest, and prices right, heres your place! read more

Tommy was great servicing my VW. His prices were fair and he was clear and professional in communicating with me about the car. I've recommended him to a number of friends in the area, and will be going back for all my car needs. He has been a huge relief after going through dealerships. read more

My car is in the shop at Tommy's as I write this, and I can hardly express how happy I am with the experience. Tommy and his mechanics have been helpful, friendly, and courteous. Where any mechanic could have convinced me to pay for an expensive procedure, Tommy has gone through far more affordable options to help my car and my wallet. I'm so glad to have found Tommy's Automotive and recommend it to anyone in the Brandywine Valley. read more

They have worked on all of my cars which range from new to old. They are always friendly and helpful. I would highly recommend them for any service that you need on your vehicles. read more