Terrible customer service. In short, bike was stolen, filed claim, told to wait for an adjuster to reach out, adjust called four days later (I screen calls from unknown numbers so you would think they would leave a voicemail and guess what? She didn't), I get an email from her the next day saying, "I have been trying to reach you since this claim was filed. I have left messages with no reply thus far." That set the tone right there. To have a professional representing a company to lie and have a lack of integrity gets under my skin like no other. This was exactly a week ago and since then, she and I have still not talked over the phone. I have left her four voicemails to her one. Once this is settled, we are immediately changing insurance companies. read more

I had a small accident and rider ended up totaling my motorcycle. They gave me a good price for my bike , but getting the check is a huge hassle. They use a salvage company that sends you paper work that I filled out, had notarized, and FedEx'd the same day I received it. It takes them 24-48 hours to process once they receive it. Once they complete that they notify Rider and rider takes 24 hours to process it on their end and mail it. Yes, mail it. not FedEx. Regular snail mail. It's been three weeks since they deemed it totaled. I've heard good things about Progressive, so I'm going to try them. read more

They have been terrible in handling my claim (I was in an accident with one of their insured parties). The lady handling the medical side has been nothing but rude to me and I am the innocent party. Both the property and medical claims adjustors fail to close the case and have made every excuse in the book as to why they won't accept liability even though their insured was ticketed by police for careless driving. In addition, they have zero compassion for an innocent injured party. I am not a difficult customer. I am just a normal, injured American that wants to close this case and move on with my life. They refuse. I would never recommend them to anyone and I hope and pray they change their ways because customers deserve better. P.S. I am insured with Geico and they have been fabulous so I encourage anyone considering Rider to spend 15 minutes saving 15% or more on motorcycle insurance. read more

They claim, that they know motorcycles. I insured my BMW RnineT with them the last year. I was expecting some more deductions, since this was my first motorcycle insurance in the US and I didn't had any claims or tickets. However, they offered me the same annual policy for $125 more. The representative told me, that they classified this motorcycle as a sports bike for 2019, which it isn't. On week late I got a mail, that they were bought up by another insurance company. So I guess things are getting worse with this insurer now. read more

I have been a customer with this company for two years without a claim and never missed payment. They did not mail the bill for my last payment nor did they call. When I actually called in to make the payment the agent gave me an attitude as if I always miss payments. The last payment was for $63 and the agent told me they canceled the policy. I ask extremely politely if there was anything they could do, seeing how I paid for two years with no issues and she said no and that I would have to make a new down payment and create a new policy (with an attitude). I'd rather spend the extra couple of dollars and deal with Geico. By looking at the reviews, I'd have to say it was my mistake for not doing my research with this company. I hope my story and many others help you as rider stay away from them. read more

Someone vandalized my husband's Vespa scooter, and Rider insurance was very cooperative, helpful as well as professional in the claims process. Also, their prices are better than if you insure your motorbike with a car insurance company. We recommend Rider. read more

I have been riding motorcycles for 50 years and been insured by a few different companies. I have had Rider for about 5 years and when I came out and saw that someone had hit my bike and left the scene, well my heart dropped! I called Rider and the person on the other end was very professional and helpful. They scheduled for someone to call me and then come out and look at my bike, a guy by the name of Will. What a pleasure to have someone who actually new motorcycles! Will appraised my bike and when I took it to the shop they found a couple of additional small things that needed to be added. Will authorized those things over the phone with the shop and my bike was repaired in an incredibly reasonable amount of time! Thank You Will in claims and Thank You Rider Insurance! I am up for renewal next month and will gladly send off my bill! read more

I had this insurance with them for two years which came by default through the dealer. My girlfriend had an accident, and I had bad customer service whenever I called them to make a payment before this, and was worried how it would all work out. My girlfriend was injured and covered under our own health insurance since rider didn't offer us a medical policy. The bike was deemed a total loss, which seemed odd because the damage wasn't that severe. They gave us a ridiculous quote on what they would give us for the bike, and it was like $900 less than what we owed. The bike only had 1,100 miles on it. They argued that they couldn't verify the mileage because the towing company didn't leave the key. So I had to physically drive up to where it was being held (an hour away) and use my spare key to get a reading. They of course wouldn't believe me, so I had to have the lady from the shop call them to tell them the mileage. They ended up giving me a whopping $300 more because of the low mileage. But wait, after this happened they were like we had the bike listed wrong in our insurance catalog and cannot release the check until you PAY $300+ for the differential. I verified on the phone with them that they had the right VIN number and asked them how they could mistake this bike for another one when the VIN numbers matched. They told me, "Well the dealer told us it was a 650X and not a Ninja." So I argued that they insured the VIN number and why wouldn't it come up in their system as a Ninja when they had the right VIN. "Oh, our system doesn't work like that." Really? The only insurance company in America where the VIN number doesn't tell you the type of vehicle? The lady raised her voice to me (she was a manager), so I asked to speak to her boss. A district manager called me back and fed me the same crap, and was unapologetic about her rude manager. In the end I had to pay $300+ for a mistake that wasn't mine, and because rider is too cheap to have a good system in place. They also have no class to do this after the accident, and after my girlfriend is hurt. They should of owned up to THEIR mistake, and not asked me to pay more after a claim. I will never do business with them ever again. And I hope everyone out there takes heed to my experience. You get what you pay for. read more

Rider Insurance - Logo - Auto Insurance Near Me - Springfield Township, New Jersey

Rider Insurance is a great company that until very recently insured only street motorcycles. Now they insure ATV and UTVs. I have used them since I started riding 25 years ago and I have found them to be concerned and responsive. They worked closely with my dealer to repair my motorcycle to our satisfaction. Without sharing to much personal information, I have no hesitation to recommend them. The owners are involved in motorcycling and it shows. read more

This review is specifically regarding their website. Paying online, if not impossible, is a chore you do not want to undertake. Though you may already have a policy number and they have all your info they require you to 'register' anyway. However, after you register you still cannot pay by credit card. And, oh yes, where they ask for the policy number to register if you type it EXACTLY like it is on the bill it doesn't work. A little detective work and trial and error entries reveals they want you to drop the last '-X' (dash and digit). Very nice if you are trying to play a game but I'd prefer a Sudoku puzzle instead. Also, if you want to give that feedback online they have no mechanism for typing in feedback. Instead you have to send an email...or just post here on Yelp instead and maybe it will help others. Having given up on what should have been an easy and quick online payment (after all other companies have made a killing by getting this right).I called their 800#. After the usual prompt annoyance and one last deflector where there was no 'pay in full' option I reached a very professional and capable customer service representative who brightened my day with her cheerful attitude. read more

I purchased Full Coverage Motorcycle Insurance through Rider. Last Year they Informed me that is was going from $440 to Over $1600 Due to them Re-Classifying the 2010 Aprilia RSV4. The Bike Manufacturing Classification has and will always be the same as it was when it was produced. I have been trying to Reach the President of the Company with No Results. How can a Legit Business not Honor their Insurance Price for an Existing Customer? It should not be legal to Raise someones insurance 400% in one year. I purchased the bike factoring in the insurance price they provided of $440. I now have not been able to ride or sale the bike in years with out taking a huge loss. Please Help Me with this Bad Business. No Accidents, No Claims, No Tickets read more

Rider insurance a great co. till you need them for a claim after an accident. They will use every tactic in the book to avoid settling a claim they are cheap and not much class. You go with rider. And you have a claim.youll get rude and poor service and you get what you pay for for sure they like collect your payments OK but try to collect on a claim. Gave 1 star because I had to!!! read more

One star for telling my wife and I you couldn't get us a tow-truck at 6:30pm on a Sunday night in Stony Point NY. YOU STINK!

I have had Rider for 20 yrs. never had a problem reporting a claim or collecting monies for repair ! Prompt and efficient......5 Stars !

They are pathetic, they don't mail the bills regularly but they mail the cancellation for non payment. Let's talk about their policy rates, my motor cycle insurance is only 13.27 less a year then I pay for full coverage on my 2016 GMC 2500 HD Denali.I'm pretty sure my almost 6,000 pond truck can cause a lot more damage then a 427 pound motorcycle. When you question them about the the high amount they say it's the size of the bike, ok it's a zx10R but yet a GSXR 750 is 365.00 less a year. I would just cancel my policy and get a refund but their refund policy doesn't make sense the last time I cancelled a little over 4 months into the policy that was paid for in full I only got back 25% of the yearly policy amount, oh and that policy was when I lived in NJ and that policy was almost 2,000 a year full coverage on my year old escalade wasn't even that much. The sad thing is my brother pays 284.00 less a year for the same bike as mine with state farm. read more