Ride service has been on time after every flight. Driver sends text messages to customer regarding their location and is very helpful navigating Boston Logan's insufficient signage to hired driver parking area. read more

We really had quite excellent service with a pick up and drop off for our international flight. Joanne communicated both by email and voicemail after the quote and confirmation emails were sent after booking. Driver communicated well with a slight delay in the pick up and was courteous as well. Highly recommended. read more

Joanne is a veteran driver now running her own business. She communicates well, before, during, and after your trip. Cars were first class and clean. Amicable, professional drivers made us feel comfortable as passengers. Reasonable rates, especially vs. parking at Logan Airport. read more

I have been using Rides By Joanne almost since she started the business. When going to the airport I really want to fell relaxed, that I will arrive in ample time to check in and maybe get to the gate in time to do a little people watching. I found the service of this company to be excellent. I tell them when I want to be picked up and they are here 10 minues before that, every time. They track my return flight and are always waiting for our return. Highly recomended! read more

We paid for round trip service to logan and were left stranded on our return from Greece .. it was called mis-communication by Joanne. We had paid for round trip and it cost us a-lot more to get home. We are still having trouble getting a refund for the return fees. read more

Called on Friday morning to reserve a car for Sunday at 8:30. The person who answered was driving and said they could do the trip, but to email the details. I emailed the details immediately and got an email in reply about an hour later that said they would create the trip later in the afternoon. Sunday at 8:30 rolled around and no car showed up. I called and got an answering machine. Left a message and ended up having to leave a house full of guests to run people to the airport myself. Over 24 hours later and still no reply to my call (perhaps an apology?). It's a problem if you can't rely on an airport transport to actually show up and it's a bigger problem if they don't answer their phones when you call with an issue. read more

They are the best always reliable and easy to work with and offer competitive pricing.

We have used Rides by Joanne car service for two round trip airport services in the last two years. Joanne has been great to work with. The drivers have been on time and in fact early. All of them courteous, friendly, and helpful. The cars are always clean. I highly recommend, it takes the stress out of getting in and out of the airport and parking. Will definitely use their services again. read more

I am so pleased and thankful for your drivers. They were prompt and courteous, and very professional. Your service was such a big part of my vacation getting me to and from the airport stress free. I have already referred 'Rides By Joanne, LLC' to several people and will continue to do so. read more

I waited outside at Logan for 30 minutes with no texts from my ride after returning from Florida a week ago and no answer from the main number. I was freezing cold and went back inside the airport. I finally got a call from JoAnn saying my driver was stuck in traffic. I asked why he didn't text me. She replied that he was driving. Unbelievable incompetence. They still demanded their $155.00. Ridiculous. read more

Finally a car service with SERVICE! We've received nothing but excellent service from Rides By Joanne for a year now whereas other local services we've used for years have left us stranded. Recently we returned from holiday travel and found great comfort knowing Rides By Joanne was there waiting for us in a CLEAN and SAFE car to bring us home. Contrast this with our most recent Uber ride where a cloud of pot smoke escaped from the trunk while we were opening it to place our luggage. Or the time before that where the Uber driver wandered all over the road. Or the time before that where the car was a mess. So while there is a place for Uber, life is too short for such disgusting experiences. Go with Rides By Joanne and your experience will be as enjoyable as is anything else in your life that you intentionally make optimizing decisions upon. read more

Fast easy service! Our experience with Joanne was great. My wife and I were on vacation and did not want to bother the family for a ride home from Logan. We looked at several car services including Uber and Lyft but avoided them based on the amount of luggage we had and just the overall uncertainty and comfort of other options. It took one call to Rides by Joanne, the price was fair, the Limo was clean and the driver was professional. I will be using this service exclusively from this point forward! 5 - Stars !!! read more

Last minute reservation for a friend coming in from Europe. Very responsive, economical, and professional. Great experience for my guest.

I have used Rides by Joanne many times in the past several years. Joanne and her drivers are always on time, helpful, and courteous. The cars are always very clean and well maintained. This service has been a great blessing to me and I thank God for it. I no longer drive to Boston myself and need this transportation on an ongoing basis. I very highly recommend Rides by Joanne. Ruth I. read more

Always on time and with very pleasant service. Rides by Joanne gives me a peace in mind whenever I have a business trip or family trip. You just don't need to worry about anything, they will always take a good care of you. read more

Pick up right on time driver was on point highly recommended Driver was waiting with sign with my name absolutely recommended

We are new to the area and used Rides by Joanne for round trip airport transfers. Communication was clear and easy and I felt secure in knowing they were watching my flights. We left our home before 6am and the driver, Fred, was even early and we enjoyed chatting with him on the way to Logan. When we arrived, we had great communication from our driver, Mike and he was waiting for us with a sign as we exited the airport. We will absolutly use Rides by Joanne for our future trips. read more

Very professional and right on time. They call to remind you a few minutes to picking you up. Extremely polite and great customer service.

Unreliable. Said we would receive email confirmation, we did not. Car was supposed to arrive for time sensitive ride to airport, did not Show. Called and asked were they Were said she would call back and she didn't call back. We had to cancel. Poor communication, Not Apologetic at all when we called to cancel. read more

Airport run for my trip to Montana came on time in a beautifully clean and shiny Cadillac sedan. Followed flight each trip was perfect snd on time even was there fur pick up when flight was delayed and changed to next day. Cars are mint drivers are professional very good service second time I used them. Confirmation emails and phone calls and can book online. Great service! read more

I needed to use their services for medical procedure. Unfortunately for me the person who said they'd give me a ride canceled 2 days prior. I was grateful Joanne was able to accommodate me, albeit for an exorbitant fee which included a fuel surcharge she never disclosed in the quote.​ Joanne kept selling fact she is a CMT and therefore her services weren't restricted by Uber/Lyft restrictions for medical procedures. The driver was great! Unfortunately she was not given details regarding the 4hr wait time and pick up restrictions. And the selling point about being a CMT only works if it's the driver. Joanne should be so very grateful to have an employee such as Deb. She even drove through a horrendous storm leaving the hospital, which it turned out was remnants from a tornado that touched down in the area shortly beforehand. I did what I had to do and Rides by Joanne got me to my medical procedure and home, but I think a $450 fee for a 100 mile round trip ride to a medical procedure is outrageous. Unfortunately that was my only option after extensive research. Thank you driver Deb! read more

We had a pickup at Logan airport. On time, clean, friendly. Will continue to use there service 100%.

We had great car service going back and forth to Logan a few months back. Everything was on time and perfect! The car was clean and driver was pleasant and friendly. We will be booking again for a vacation in May. The online booking simplifies everything. We are so glad we found Rides by Joanne! read more

I recently hired rides by Joanne on my trip to Las Vegas I told Joanne that I had an early flight and I would like to be there real early since my husband uses a wheelchair and even though the airport provides some help, I just wanted to make sure I had plenty of time just in case I requested a 3:30 A.M pickup and Rides by Joanne was there 3:15 and I was worry free The return ride was scheduled at 3:00 PM and arrived early, Joanne was right on top of it and I immediately received a call as soon as I landed and had service With all the craziness at Logan Joanne found the correct terminal to get the curb service that is so difficult to find with all the construction at Logan Great service ,worry free and feel safe driving with her I totally recommend Rides by Joanne 7 star read more

Great service from Rides by Joanne. I arranged rides to and from Logan for my hubby. First time ever using a car service, and Joanne was very kind to answer all my questions. Very courteous and prompt service - will definitely use this service again. read more

I'd give Joanne 10 stars if I could. Prompt, easy to reach, professional, and incredibly helpful. I was traveling alone with my twin toddlers and I could not have asked for a better person to help us get to our flight on time. Highly, highly recommend!!!!!!! read more

Would DEFINITELY use Rides by Joanne again! Easy to schedule, prompt arrival for an early-morning run to Logan, friendly, courteous and professional driver and a super-clean car. Very good value. read more

We found Rides By Joanne to be very organized. reliable and prompt service, Joanne and her staff are very professional curious and reliable. I will be using them again and highly recommend them to my family, friends and others, read more

Extremely reliable!! Rides by Joanne is a great service. I use the service very frequently, they have always been on time, flexible, courteous and personable. The vehicles are always very clean and in great shape. I can't give enough praise to Rides by Joanne. read more

Nothing but the highest praise for Joanne! I contacted her very last minute to arrange transportation to/from Logan. Joanne not only responded quickly and was able to accommodate me, but she provided wonderful conversation while delivering me to the airport at just the right time. On my return trip, I realized that I had provided the wrong flight info and needed to make a last minute change. No problem Joanne was waiting exactly where she said she would be. And once again, she got me home safe and sound. Will I use her again? 100% YES! Will I recommend her to everyone I know? 110% YES!! read more

Picked me up a couple of times from my Hotel in Westford and took me to commuter rail line in Littleton. I had a ride from Joanne and another one from Fred. Both were really friendly and prompt I couldn't have asked for better. Would definitely use them again. read more

Rides by Joanne is a great option for getting to/from anywhere in the Westford/Nashua NH area. I have used the service several times (including on extremely short notice) on round trips to Logan Airport and was extremely satisfied with the experience. It is a great value and Joanne is prompt and an extremely safe driver. I would strongly recommend using Rides by Joanne for your airport shuttle/limo service. read more

These guys are fantastic! I used them on short notice. They were prompt with a very clean vehicle! You'll want to use these guys over anyone else! I highly recommend. Thank you. read more