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    Ridge Woodworks

    5.0 (1 review)
    Closed 7:00 am - 6:30 pm

    Services - Ridge Woodworks

    Door installation

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    7 years ago

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    Retracta Screen of the Carolinas

    Retracta Screen of the Carolinas

    (1 review)

    Virgo and his team does the poorest job I have ever encountered from a contractor. You would be…read morewise to learn from my mistake of using this sorry company. Look somewhere else. They are expensive and they don't stand behind their work. And they are super slow to respond. Two years ago my balcony had a screen installed by Retracta Screens of SC. Within one week, the frame started to detach from the building because the anchor screws were too short. Within a month, and after numerous follow up calls, Virgo finally had his installer come back and repair the work. Over the last 18 months, the seal that held the screen in was starting to breakdown, eventually causing the screen to come loose. Last October 2015, I contacted Virgo to ask him if I could get on his schedule to get the seal or the screen repaired. He said he would call back. After not hearing from in after a month, I was more persistent and asked if I could get the name of the team member he was going to send. He gave me Derricks name and number. I continued to follow up w him for 4 months and every time we talked, he gave a lame excuse and never followed up. Today I went back to Virgo. Per usual, his head was in the clouds and he told me he had memory problems. I paid a lot of money for this stupid screen system, and it's even more frustrating dealing with this group of unprofessional unaccountable morons. It's been six months, and my screen is continuing to fall apart. Even after offering to pay a premium for them to come out for a few hours and repair, Virgo can't even follow up with a phone call or a update. He won't give me the name of another contractor, and I worry about the screen matching if I use someone else. He is the WORST contractor I have ever dealt with. You are warned.

    From the owner: Retracta Screen of the Carolinas Inc provides motorized retractable screens in the Greenville, SC…read morearea.

    West Shore Home - West Shore Home's highly trained employee installers working on installing full house flooring.

    West Shore Home

    (11 reviews)

    We asked for an estimate to remodel our only bathroom. When they came to give us an estimate, about…read morehalf way through the very long estimate visit, was when we found out that they do not do bathroom remodels at all. They replace tubs with showers. Period. We were told it would take one day, just like they advertise. The men who came out to do our shower complained MANY times that our job should have been a two day job. The wood was supposed to be torn down to the studs from floor to ceiling but because of our walls not being Sheetrock like they were told they only did ours halfway up because it was taking so long. They were burning up saw blades on our walls. They got there first thing in the morning and left at 9:20pm and left the job with things that would have to be done and corrected later. The project manager told us over the phone at 9:20 that night that we HAD to sign the completion order and pay them but promised the issues would be corrected ASAP. NEVER AGAIN will I be strong armed into signing something was done when it was not by some bully. We finally had an appointment for them to complete our job and the guy came out and told us he didn't have the right materials to do the work. He said no one told him ALL our trim had to be pulled down and replaced. Said the trim he brought to replace what they put up there was NOT going to match our new shower plus he didn't have enough of it to do the job. (We were told the walls would go all the way to the ceiling but when they got the bathroom tore apart the man informed us they would not and a trim piece would be required to which we said okay since they had already torn our walls out by then. Hence the need for a trim piece.) The trim they glued up weren't trim pieces but cut ends from something that left open exposed ends. They also took off too much of our wood trim leaving a hole in our bathroom wall. They put trim on the outside bottom of the shower floor that didn't match the size that it abutted to and sealed it with clear caulk leaving dirt under the clear caulk. When I asked about this he said he guessed the floor was dirty. I would have been happy to clean the floor rather than have a foot long dirty spot under the clear caulking. It's been an entire comedy (but not funny) of one person blaming another. It took many calls and way too much time for them to come fix what could be fixed. The only good thing is they offered us shower doors as an apology for the trouble we've been through. (Of course the man who promised that is no longer employed with the company so we had to argue that little detail!) He brought with him clear doors. We were not told anything about the doors beforehand so we weren't aware they were completely clear glass doors. So we asked they be rain doors which we were told are not see-through. We did finally get the doors put in. Several months later, after cleaning exactly as I was told to clean, they had to come out and REPLACE all our caulking because it all molded and would NOT come off. We hope they will truly stand behind their work since now we wonder what else was hurriedly done because they had to rush the job and force us to sign it was completed. From what I've read on their website the mold is fairly common. My biggest complaint out of all this is how my shower is patched together. Looks nothing like their pictures. Mine has pieces of trim to make it go up to the ceiling. They told us when the work was being done that they couldn't make walls that high but later on we were told that was not true and if we wanted them to tear it all out and start over they could make it go to the ceiling. No way I would ever start over after all we went through. I'll always wonder if our job was unusual or if this is how all customers are treated.

    RUN, don't walk! Stay away from Westshore Home!!! We purchased a door from them with the…read moreinstallation date of February 16, 2026! It is now May 13, 2026 (3 months later) and the door installation is STILL NOT COMPLETE! The door was not installed correctly on February 16th. Pictures were taken by the initial installer and were supposed to be shared with higher ups in the company. We found out later that the pictures and information about the door were missing from our account file. We were told by the installer that it was most likely a problem with manufacturing of the door. My husband has had to repeatedly call to inquire about the completion and correction of the install! Workers were sent out to our house MULTIPLE times without knowledge of what task they were supposed to be completing! No one in the company seems to communicate with each other or with the other departments within the company. We have been given the run around for 3 months. On May 1, 2026, we finally had another set of workers come to "reset" the door. We thought we were FINALLY going to have the install complete. This installer informed us that the he didn't have the correct color caulk for our door and it would have to be ordered! Thirteen days later, we hadn't heard from the company or service department of when it would be installed. My husband called and was told the correct caulk was NEVER ordered! So again we are waiting for the caulk to be ordered and installed. I called and asked for an estimate of when the caulk would be delivered and a date for it to be completed. My call was dropped twice and I was never connected to the service worker in which I had asked to be connected! I feel we need to be compensated for our time and distress over this botched door installation! I would NOT RECOMMEND WEST SHORE HOME to anyone!

    Ridge Woodworks - doorsales - Updated June 2026

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