Staff:
This review has been a long time coming I have lived here for 21 years. I wanted to continue to work with management however since 2012 it's been the same sour service. It's my basic right as a tenant and according to WC Smith, customer service is Ridgecrest Court's best amenity. That's definitely a lie!!! Hopefully, management can benefit from the same constructive criticisms it's been receiving all along.
Long story short, I don't love where I live, management is arrogant and very dismissive check out what some of the other reviewers are saying. You'll see management complaints, roach and mice infestation complaints don't ignore them when making a decision to move here. Especially, if you can find somewhere better.
Reviewers are saying things like "avoid management at all costs" and I agree but it is impossible to have a happy life with current management. Another reviewer referred to the man at the office as a "dreadful human being" and another stated "he can be flat out rude" yet another reviewer stated "staff talks down to customers like children" and I definitely agree.
What you will get is a newly renovated apartment, however, it may be next door to someone who possibly has mice and roaches crawling everywhere. One reviewer stated they caught at least 10 mice.
The mice and roaches are in the walls, ceilings, radiators, and coming out of the light fixtures. What management will tell you is the exterminator comes every Wednesday don't fall for it. It's just a band-aid to ignore and pacify, the real problem and avoid being sued. It is a violation of the leasing agreement and they need to be held accountable, for getting these pest infestations under control, both inside and outside the buildings.
When you first move in management will sweet talk you and practically kiss your butt to get those good reviews. They will cater to you at the drop of a hat (this will work in your favor). So that they can drown out the negative reviews about them on this page. They are not all bad and have interesting personalities but their level of professionalism and customer service is severely lacking. This office had really great non-managerial staff in the past, but if their customer service was top-notch I knew they wouldn't be around for long. They all find new jobs making more money, the excellent staff never stay too long.
Noise:
The walls are very thin and you can hear everything, like your neighbor, talking, coughing, screaming, cursing, their tv, music and adult activities. It can sometimes sound like they are in your house. Having noisy neighbors will ruin your peace. It's been a problem in the past but it can be tolerable depending on your neighbors.
Grounds:
The grounds are visibly pleasing, kept clean, and maintained well. Sometimes neighbors throw trash, spit, leave cigarette butts, beer cans, food, and even dead mice on the front porch and in the hallway. But for the most part, they are kept clean.
Safety:
There are police that patrol the property. I guess I feel somewhat safe, the police seem to be there to protect management from dissatisfied tenants and write tickets/tow. And to make sure things don't get out of pocket at the rental office. They don't do much of anything else people still loiter, and sell drugs, despite their presence. Something is better than nothing they are getting paid.
Neighborhood:
Two Metro stations are nearby, the Giant grocery store, banking, and small take out restaurants. A bike and walking trail at Oxon Run Park is not too far. T The Arc, YMCA, and Boys and Girls club. Close to major highways.
Maintenance:
Sometimes they cut corners or don't do a good job. However, they do a satisfactory job most times. They're overworked and possibly underpaid men. I spent a lot of time learning how to do stuff myself because my apartment has not been updated in over 20 years, and with the number of repairs that needed to get done, I could tell they were annoyed. I was having to have them do the same thing two and three times. Like wall repairs, caulking baseboards, and stuff like that. They jump to get the new renovations done but don't want to repair/upkeep older units. read more
